Unprofessional as hell. I had an appointment scheduled for 1 PM and pulled in exactly at 1 just to…read morewatch them pull another car into the garage like they were about to start working on it. I go inside and tell the lady I'm here for my 1 o'clock appointment and she says she didn't know if I was coming so they started another vehicle. How do you schedule appointments but don't expect the person to show up on time? Makes absolutely no sense. The whole situation felt weird and unorganized and honestly made me question if this place is even legit. Save yourself the headache and go somewhere else. Don't waste your time or money.

My first time here under new ownership. The front office was friendly and caring. The owner Mike…read morewas also professional and very knowledgeable. He took care of me, and was a good listener to my request. I'll be returning again!

These guys are the real deal! From start to finish, a total class act! Everyone at Basney from…read moreChris Egan, to both of the Chad's are super friendly, helpful, honest, funny and they beat the snot out of any Chicagoland dealer. No games and total honesty are rare in this industry but Basney BMW does both. Never tried to upsell, didn't try to hide any fees, just total transparency. After working out the details remotely, I took a train ride to South Bend and was in and out in less than 30 minutes. I have purchased a lot of cars and this was the easiest deal ever. I have to say that even including my train ride and the drive back I can almost guarantee that I still saved time versus the time it would have taken negotiating with the dealers in the Chicagoland area...and the train ride was pleasant to boot. Anyways, if you are within a day or two drive, I think it is well worth it to shop Basney BMW. You will not be disappointed with how you are treated. I am sure I will be a return customer too.

Best car buying experience I've ever had. No hassle, no pressure. Tim Baransky and Denny Moss were…read moreboth great to deal with.

Had my oil change there yesterday and once again great service. I've been taking both of my cars…read morethere for years and they never disappoint.

The staff here are great! They know how to take care of the customer, they're professional,…read morepleasant and the quality of their work is top notch. They'll never try to sell you a line about what your vehicle needs, just the honest truth.They' take pride in their work and are very fair with pricing. I would highly recommend them!

Bailey's Auto was an amazing experience for me. I had tried to replace my serpentine belt when I…read morerealized that my tensioner pulley was broken and missing. When I tried to remove the bolt to replace the pulley the bolt snapped in two and I realized that I needed a mechanic. I was nervous because I have not had very good experiences at the other auto mechanics I have tried in this area. So I started making calls and asking for very "ballpark" estimates on what it would cost to fix the problem and replace the belt. As I explained what I had done to the guy at Baileys, he finished my sentence knowing exactly what must have happened. There ballpark figure was much less than the other places I had called. On top of all that I asked if I could possibly have the work done by the next day since I needed it for work and he replied that if I could get it in within the next 20 minutes they would have it done in the same day. It was already 3:30! The job ended up being a little bit more complicated than expected but I wasn't surprised since my ol' '96 Buick has had a rough go of it. When they realized this, they called me with a fair quote and an explanation of the problem and steps to fix it. He said that he should be able to have it done by 9:30am the next morning which was plenty of time for me to make it to work. The next morning I got the call that the car was ready right on time and said that I would be over as soon as I could find a ride. He asked me where I lived and if I would like him to pick me up and bring me to the shop!! I accepted the offer and he showed up promptly to pick me up. When we got to the shop he showed me what had been done and even gave me advice on how to fix a different issue myself. Then he went over the bill and explained everything. He had replaced a part for free because I had a plastic piece which tends to crack and he put a metal one in its place. The job had been done very well and the bill was about half of what the other shops' "ballpark" estimates where. LONG-SHORT: I was very happy with my experience at Baileys and I felt treated fairly, kindly, and honestly. If you are looking for a good auto mechanic and are worried about being taken advantage of: give Baileys a call! Thanks Baileys for a great experience!

Wouldn't recommend this place at all. Son took over and now its a mess. Took my vehicle there…read moremultiple times and paid over 800 dollars and still have the same issue. Took my new battery outta my van and replaced it with an older one and even broke my buttons on my driver's side door where none of that works. So costed me money to have my van more messed up then what it was, along with having a rental for about a month till they could figure out whats wrong, but obviously barely got it going to just get their money. Definitely took advantage of me being a woman and a single mother, not knowing mych about vehicles. Never recommend this place again.

Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

Bernie and his team are the best! They are always so accommodating to my schedule and they have…read morevery fair prices. I don't even own a Toyota! If you miss good customer service and good prices, go see the Hart City Toyota Service Department.

The older lady at the checkout counter could certainly brush up on her customer service etiquette…read more I left the place feeling sour this Thursday. I politely inquired whether my prepaid maintenance plan would cover the cost of that day's service because I did not have to pay during my previous visit. Her demeanor was VERY dismissive, and she offered zero explanation. I later found out on my own they were simple charges--which was understandable, but I still had questions. Had she taken the time to explain these charges, I would have left feeling more informed and content, not just another transaction. I typically would have let this interaction slide, but the audacity of this behavior left me appalled. I'm only giving a two-star rating because I've previously had wonderful experiences with the sales team and service technicians!