I brought my car in to get rear brake pads and rotors installed on December 4th. Elizabeth was the person that I spoke to when I made the appointment and she was there when I brought the car in. She's a very courteous, friendly person. My car was done in a timely manner and it actually cost less than I thought it would which was a nice bonus. My son has had work done there as well on his vehicle. If people have a problem or an issue with anything they do the best thing would be to talk directly to them instead of rushing online to leave a negative review. Sometimes In the course of working on a vehicle they can discover other problems that need to be addressed. I know there's a lot of mechanics out there that will actually trump up issues that are not really happening to get more money for the business. If a person has an issue with any new thing that is discovered that needs to be fixed, ask them to notify you when they discover something else and if you need verification or proof ask if you can go into the bay and they can show you exactly what the problem is. Some people that leave negative reviews are just downright miserable about their life or some sort of situation and they take it out on people that have nothing to do with it. Things happen; sometimes a wrong part may come in, or it's defective and has to be exchanged, or other things can crop up that will delay the vehicle getting repaired in the timeframe the customer was given. There's too much in this world to get upset about and there's always somebody that's ready to rant about it. Stress and anxiety about things we have no control of can make us crazy or even sick. We need to choose our battles.
Anyway, I highly recommend Grant Street Auto! read more