The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty…read more They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Service department customer service is aweful just going through a routine warranty check an the…read moreguy at the counter an I quote from the dealership I bought my car from she said he was a dick will never take another car there drove to south bend got two cars scheduled no problem they won't get a dime from me ever again.

My college student had her car towed there in Oct d/t noise when in motion that started suddenly…read moretoward the end of a 5h drive. We were told it was the engine and would cost thousands of dollars to repair. The car was there for a week while we, out of state parents, were deciding how to proceed. We decided to tow it back to Ohio and were hit with surprise storage fees that had not been disclosed (The car was towed there... So they may have a sign posted, but storage fees x4 days were never disclosed via written or verbal communication). Back in Ohio, we had the car checked out by a trusted mechanic (who we would've used to repair the engine if that had been his recommendation). It is not the engine. It was loose lug nuts on a tire. At best this is incompetence. At worst, they are criminally ripping people off.

Andrew is a really great mechanic he's honest and will tell you when you don't really need the work…read moredone to you're vehicle, but when you do it's really affordable. I had him do a tune up on my very old used junker that ran terribly and you could really feel and hear the difference. His business is one of the gems of Buchanan like lowery's Andrew brings incredible value to this town and while he's in business and we are in the area my family will have all of our vehicle work done at AutoMotion complete car care!

Brian, the owner, is fantastic! Very friendly, honest, and insightful. He and his team identified…read morethe problem, replaced the part, got my vehicle in and completed all within the same day, and all at a very fair price. We've just moved to the area less than 2 weeks ago and I've already found my go to mechanic!

I have used Auto Village for a long time on my 2016 Honda Civic and the work was excellent and all…read morethe employees are the best! Recently my ex-husband took in his 1993 Ford Ranger truck with over 300,00 miles on it with so many problems as you can imagine. No other auto service center could fix any of the problems!! Auto Village got it running like a dream and now we are confident we will have another year of use from it. Their prices on every thing are the best/lowest around!! I highly recommend them to all!!

Very helpful and reasonably priced. Good customer service and friendly. No hidden fees, clean shop!read more

My daughter is out in the area due to college and her car broke down. We had no clue who to tow it…read moreto so Google became our friend and it did not fail us. Yes they are busy and we had to wait a few days but they were great. They called and quoted one price and once fixed said it was less. Most places would never say that and charge what was quoted bc we don't know. Thank you for your honesty and awesome customer service! Thank you for being amazing to ky daughter!!!

I have taken my Buick Enclave here for exhaust issues. They are very knowledgeable about what they…read moredo, explain issues simply, and fix it for a price that can't be beat. I took my Enclave to quite a few "state-of-the-art" dealership facilities, and they couldn't solve the issues. Main Muffler diagnosed and fixed the issue quickly.

This shop just completed exhaust system work on my GMC Acadia. They completed the work in record…read moretime, in my opinion. The cost was about as reasonable as one could get for what was done. I would recommend that you should take your' vehicle here for good prices and customer service. I will do business with this shop in the future. Thanx

I was an ASE certified technician in 7 areas yrs ago, later put myself through purdue and spent my…read moreremaining career as an automotive engineer to the big 3. My health is waning so i avoid doing major maintenance on our vehicles, and took my wife's diesel golf to gurley leep (dealer) who seriously messed up repairs on 2 separate occasions, causing me to repair gurley leep's "repairs", a bit pointless. We tried a few shops around town and i checked their work to my dismay. We tried Wise and i cannot complain. i haven't given them enough work to comfortably rate 5 stars but i can say I trust their work more than the dealer from which we bought the car when brand new.

Wise Choice Auto evaluated my issue quickly. Team kept me up to date on their progress with an…read moreestimated time for my repair to be completed. Work was finished quicker than expected. Vehicle is now running great. Wonderful team and great customer service.

Good honest auto repair , very friendly and helpful. , I am a female. Senior citizen., their fee is…read morefair., they run on time, they explain everything well, excellent quality . I was recommended to come here by Tracy at Summitt Church, they gave Trussels very high recommendation recommendation. The whole business group at Trussels are kind and competent and fair . Try them, you will like them. Maren pick up the phone now

I had a 4wd issue that sounded like my front end was going to fall apart. Trussells got me in…read morefaster than they thought they could. Communicated well throughout the process. Diagnosed what I thought was going to be a major drive train failure as an electrical issue that was messing with multiple components. Long story short...quick, reliable, competent and cost me way less than I expected. I hope to not need their services again but if I do they get my business guaranteed.

I live in Indianapolis and my car started overheating while I was visiting my boyfriend in South…read moreBend. I was super worried that I was going to have to miss a lot of work but Avenue automotive was able to get the job done within 48 hours (and right before Christmas). I am so grateful for these lovely people, everyone was so friendly and helpful. The price was even taken down when I mentioned I may have trouble paying for it. I really appreciate these generous and kind folks. They took what could have been a bad situation and made it manageable.

Needed an oil change quickly before a trip and when I called several places they were too busy to…read morefit me because short staffed in any of the 3 days I had left before my trip. So after reading reviews, called Avenue and they said they'd fit me in if I could leave my car for a bit. I did just that. When I went, they are so nice!! Super friendly & I loved how they treat their customers and each other. We talked about how hard it is to keep workers now & he said you have to treat them right. Isn't that the truth! Love that!! Highly recommend.