Fred Hill Mechanical has been our choice for plumbing and HVAC needs over the 35 years we've owned…read morethis 75 year old house. Over the years we've had them install a new HVAC system, a new water heater, and they've done the plumbing for a major bathroom remodel. Today, we called them out on a 106 degree day because our air stopped working. It was the thermostat, which had been installed by them a year ago. They replaced the thermostat and did not charge us a cent for the service call or the replacement thermostat. Their work is impeccable, they back their services and equipment, and are courteous and professional.

Yelp says hours, 8 to 5. I called and the recording says 8 to 4, plus closed during lunch! Sorry,…read morebut when I call because we need service, I expect to get someone. I called at 4:35.

Just what no one wants their air conditioning to stop. I called Thorson's just as they were closing…read moreon Monday. I had a technician here Tuesday morning. Chris was so helpful and knowledgeable. I highly recommend!!

We had them come to clean our air vents. Unfortunately, there was a brand new piece of furniture…read moreinjured, that could not be repaired. After finding this out, the company agreed to replace the item at their cost. This even further increased the confidence we already had, as long time customers. This type of consistency is so very important in the big picture. We will continue to be faithful customers.

We live in an older home that the home inspector told us was in fantastic condition when we…read more purchased it a decade ago ("better than newer homes"!). Well, suddenly we've had multiple issues including a clog in the mainline and a leak under the house. The leak turned out to be due to a water heater leak. AHS paid for a new water heater but there were additional costs not covered under our home warranty. We are on a tight budget but after speaking with Scott, the owner, we decided to get the work done anyhow since I liked how he wanted to do the job up to code. We are very impressed with the result! (See photo. They replaced the piping and everything.) Unfortunately, in just the few short days before we caught it, the leak also damaged our bathroom floor. (Our water heater sits up against a shared kitchen/ bathroom wall.) We became seriously worried about the additional costs, as well as possible subfloor damage and mold, etc., so we decided to file our first home owner's insurance ever. We would have been refused if it were not for Scott taking the time to send the insurance company photos of the damage and explaining to them how he knew the leak was short term, etc.! This was definitely going above and beyond because he doesn't get paid to talk to the insurance company. It was also very kind of him and a huge help to us because (as we have now learned), even small leaks can be very expensive. As far as the mainline/toilet clog, we do not have a clean out valve in our bathroom. I remember having another guy come out one time from another company and he refused to do the work because he said he would not pull a toilet! Anthony from Premier Plumbing was so kind and helpful, however! He pulled the toilet, used his equipment (I don't know the name), found a few tree roots, and cleared the clog. He also recommended that we run a camera down the pipes but that was not covered by AHS so I decided to see if our other home repair company, Home Serve, would cover it. I can't say enough about how nice and professional Anthony was/is :) . So, in short, any time I need plumbing work done either through AHS or Home Serve, I am going to ask for Premium Plumbing first!

Bad first time experience I contacted my home warranty…read morecompany regarding issues with my water heater. They assigned the claim to Premium Plumbing, who sent a technician to inspect it. The technician determined that the gas control valve had failed and needed to be replaced. He explained that the water heater was still under the manufacturer's warranty, so he would simply order the replacement part and return to install it at no cost. We agreed to that plan. Three days later, after the replacement part had been delivered to my home, I scheduled the repair. However, when a different technician arrived, he informed me that the first technician had made a mistake. He said that because the water heater was under the manufacturer's warranty, I should have been directed to the manufacturer from the beginning. Which I was not. He also said he needed to contact my home warranty company to see if they would cover Premium Plumbing's labor charges. I don't understand why this wasn't communicated to me before the appointment, especially since the technician said there were notes in the file. Instead, they showed up only to tell me there was a problem, wasting my time. To make matters worse, my home warranty company told me they had denied the claim that same morning and Premium Plumbing had acted too quickly. So they had their own miscommunication their because I didn't even know that until I called the home warranty while the tech was still at my home. At that point, I felt like I was being asked to pay for a mistake that wasn't mine. The second technician quoted me $400 in labor just to install the gas control valve that Premium Plumbing had already ordered. He said my only other option was to contact the manufacturer myself and schedule the repair. After already being without hot water for three days, this was extremely frustrating. I asked him to call the manufacturer, and we then discovered that the manufacturer's warranty actually belonged to the previous homeowner, not me. Given the multiple mistakes and miscommunication throughout this process, I asked if Premium Plumbing would cover the labor cost as a goodwill gesture. They refused. I also asked to speak with a supervisor, but the technician would not allow me to speak to him. He stated he could give me his number but there's no guarantee he would answer at this time but then proceeds to called the supervisor in front of me 5 min later but wouldn't let me speak with him. After nearly an hour of discussion, the technician reduced the labor charge from $400 to $250. While I appreciated the discount, I still don't believe I should have been responsible for paying because all the delays and confusion were caused by Premium Plumbing's error. It is not my fault and it is their job to make sure their technicians are well informed and trained. The technician insisted I would have ended up in the same situation regardless, but I disagree. Had I been given the correct information from the beginning, I could have handled the issue properly three days earlier and likely would not have been without hot water for days. Instead, the technicians left, MY PREGNANT WIFE & I SPENT A TOTAL OF ONE WEEK WITHOUT HOT WATER and we were forced to figure out another solution ourselves

Herk's came right over when I called about a back up in our bathtub. I had lots of visiting company…read moreand they fixed the problem quickly. I asked about the pipes under the house and they took pictures and explained the situation which involved pipes that were evidently installed by someone other than a professional plumber. I requested that they replace the pipes, which they did. I was pleasantly surprised by what they charged and how efficiently they worked. I also had a minor problem with the ice maker in my freezer which they took care of also. Jose` was one of the main workers and he was very knowledgeable and easy to work with. I highly recommend Herk's

Found this business for my mom and service was so good that she told me to make sure I leave a…read morereview for them. She's had different companies come out to check her sewage line after finding roots in the system, every last one of them said she needs to replace the system. And that they need to dig out under the house. After having herk's come by and give his opinion, he said the pipe was already replaced and roots were coming in from the connection. He helped my mom call the city for them to take care of it, which they did. Cleaning out the line of roots and also apply weed and roots killer. He explained everything very well and also let my mom see what he saw on camera and explained it to her so she understands what's really going on. Would recommend herk's to anyone looking for an honest plumber.

Really nice and helpful. Made delivery and haul away a dream. Truly appreciate the great service.read more

Disappointing Customer Service…read more I purchased all of my home appliances, including my washer and dryer, from Direct Appliance, so I was very disappointed with how they handled an issue with my dishwasher. The dishwasher stopped cleaning properly, particularly the top rack. A technician came out, spent only 5-10 minutes looking at it, and concluded that the dishwasher pods were creating too many suds--even though I was using the recommended pods. I called back and explained that the issue clearly wasn't resolved. I was told the lead technician would contact me, but he never did. A few weeks later, I called again because the problem persisted. They wanted to charge me another service fee to come back out. After going back and forth with the service department, I was told, "We have the right to refuse to service you," and that notes would be placed on my account. I ultimately diagnosed and fixed the problem myself. A 30-cent screw had come loose, causing a loss of water pressure to the top rack--a common issue with these dishwashers. What frustrates me most is that the problem could have been identified with a more thorough inspection. Instead, the technician settled on the first explanation and left. After spending a significant amount of money with this business on our appliances, I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend Direct Appliance.

Recently had an appointment for a truck at 10:00am, then called them at 10:30 asking if the truck…read morewas close and they said they had us scheduled for 12-12:30, then they were still late then, had called them and the truck broke down, supposedly, would not recommend this company,

the staff in the office where friendly and helpful HOWEVER…read moreThe staff that work the concrete plant are RUDE not friendly annoyed at me for some reason not helpful I WILL NEVER BRING ANY OF MY BUSINESS HERE

Joe was great, he was easy to talk to and work with, responded quickly, and was a great help for…read morethe small repair I needed. Would highly recommend him for anything. Thanks again!

We had a leaking water pipe outside. I called Joe and he said he could be over in a few minutes. He…read moreshowed up replaced faucet. All within an hour of me calling. Awesome service and very friendly! Will definitely use their services again!! Very fair cost! Thank you Joe!

Great prices, excellent service. Professional and extremely…read morecourteous. Helpful. Recommended to family and friends. We were Recommended by friends. Nate serviced our new 6 month old system today. And also my fathers older system. Amazing young man, Professional, helpful and knowledge. Thank you Saunders.

OUTSTANDING SERVICE!!!! 5 STAR is my review. Have used Saunders for over 40 years for my home and…read moreour rental properties. I have purchased 3 HVAC systems over the years for the properties and have always had the best service. The technicians are efficient, friendly, and always willing to explain all work done. If you need any service, or a new system call Brad Falke at Saunders and you will be very happy!