Dr James Howitt is excellent. The best care ever. I totally trust him and his office. As a surgeon as well.

Rating 1-10 My Rate is 0 I should've looked at the reviews before booking My Dad Appointment here I Had The WORST Experience coming to this office. The LONG hours WAITING 2hours or more even if you come 30mintues early only been here twice with my dad never again they have all the elderly waiting and sitting for too long I will not recommend to anyone to this office especially if you have other plans for the rest of your day you will be very disappointed !!. read more

Long waits, no respect for your time. Front desk staff unprofessional. No explanation for why wait is so long, patients are skipped over. So much complaining in the waiting room it's like they don't need the business or care about customer service. The phone rings continuously while the reception and front staff talk among themselves. So disappointed! Would expect more from MD and office staff for the money they bill Medicare! read more

Factory assembly line care, in and out. Hurried through procedure to move on to juggling several patients at a time. Very dirty facility not conducive to the hygiene expected from an Ophthalmology office. Front desk employees are always annoyed and seriously rude. One woman at the front desk looks at patients with disgust. I asked for a copy of my medical records and was charged 9.00 for them after spending $7300.00 out of pocket. They refused to submit my medical bills to my insurance company for pre authorization because I was told my insurance wouldn't cover laser cataract surgery and lenses. Now I am needing to submit a medical reimbursement form. Two weeks now since surgery and my vision is worse than before the surgery. I was told to wait 3 months to do another laser to improve my vision. I feel very sorry that I didn't go to a better establishment. Please do your research before using this business. read more

Another year and another visit and I continue to be amazed by how efficient Dr Howitt runs his office. His techs/assistants are so excellent and the office runs like a well oiled machine. Dr Howitt spends enough time to explain complex eye issues (I have my share and then some) in such understandable terms. My eyes are an amusement park rollercoaster but I wouldn't trust them to anyone else. He's light years ahead of the competition. Kudos to the optical store as well - they set me up with contacts for the same price I'd pay on the internet and here there's a responsive and competent human who can explain the various options and order them for next day delivery to my home. read more

I was going to give this place 5 stars. I called on Monday October 17 and Esther and had a great conversation with her. She was even excited about meeting my 97 year old mother. She was very nice and accommodating she scheduled my 97 year old mom and my 73 year old sister for next Friday for a first time office visit. I called today to add my other sister for not next Friday but any day that I could bring the 3 of them and it was not Esther, but someone that would not give their name said no that could not happen. From the website there are multiple doctors and instead of her offering another date even if it was in December and with separate doctors, she simply said no so I told her to cancel the 2 appointments and I will find somewhere else. I am posting this because I am sure Management would not be happy with the outcome. read more

I've been going to Howitt for years and have always been more than satisfied. Yes, it's usually crowded but what medical office isn't? My experience with the staff and Dr. Howitt has always been positive. Professional and competent yet friendly would describe it. My appointment was for 8:30 and I was seen at 8:40. Robert in North Miami read more

Dr. Howitt does not do prior authorizations. He prescribes the medication but then you cannot get it... So if you know your medication requires a prior authorization, don't go there, it is a waste of a consultation. read more

There are very few people that truly stand out as heroes in the community. I met Dr Howitt as a result of experiencing an eye issue while traveling. I needed to get a second opinion and was referred by a friend. The experience from the time I arrived at the office to my diagnosis and treatment was nothing short of awesome. The entire team that supports Dr Howitt makes you feel confident and welcome! The most important thing l experienced was Dr Howitt and his wife Elena's generosity to the community. They serve the community in a very meaningful way. As a part of their early days in south Miami they took care of many patients that couldn't afford care and still to this day In a overcrowded environment they still take care of those patients at NO cost including meds. They give back in such a meaningful way without the need for attention or accolades. TRUE heroes!!! Thank you for being such amazing human beings. read more

Some weeks ago I had an emergency!!!! From the moment I called them, they understood I needed to be seen as fast as possible, they understood my emergency and they were able to put me in within 45 minutes. When I got there my situation was quickly acknowledged and I was directed to a different waiting room where this wonderful nurse started to take care of me!!! She manage my pain, she did the first tests to my eye sight and she calm me down!!!! Then, Dr Hewitt came and made a quick diagnosis of my problem in the most attentive way!!! Next day, Dr Hewitt himself, called to follow up!!! No need to say I was feeling much, much better!!! I highly recommend Dr Hewitt and his team. read more

Great eye doctor. They will remove eye skin tags. You shouldn't just let anyone around your eyes with a scalpel. The site healed clean and smooth. Like nothing was ever there. read more

I hate to break some sad news to share w total ith you people ho used to believe think Howitt eye care is excellent.. there you go.... Ugly truth; I already has made several phone calls here somehow this unpleasantl secr etary ( Rest of entire staff whom works under this corporation for as business already has revealed their true colors for not wanting to help patients get chance to improve his or her vision.. very unprofessional & lack of mannerness). Suddenly she said that my health insurance wasn't accepted for any treatment with my eyes! I responded her back that I got this referral from my primary doctor whom she always has se many of her patients to come here with any health insurance includes same as mine for eye exam & glasses! This same secretary already has pushed my button away without taking any appointments then she became more forceful (pushy) and nasty to my operator and me for nonsense! I asked politely to check to see if they got my primary doctors referral for me? She constantly keep throwing me off the loop without do her job like what she suposed do for patient service, it always has been horrible! If you really want excellent eye care treatments go somewhere else from your local area (contact your health insurance to give you excellent care for your eyes) it's worthless to waste your time with these inconsiderate & disheartening people! Play it by safe :) read more

I usually have patience for places like this however I had an appointment for 1:30 and sat in the waiting room for three hours straight to be be called on just for an eye exam and had to cancel my appointment due to the very long wait. So if you are an impatient person I don't recommend this place at all. read more

I just had my second cataract surgery successfully done, the procedure was easy and worth the effort!

Very long wait (40 minutes) just to be admitted inside, to see the technician first, despite it was still fairly early (8.45am) and this was after I was initially told that the wait would be only 5 minutes. I purposely made early appointment not to be late for my company meeting and when scheduling it I made operator aware of that. The building is outdated although a few new instruments are in use. If you forgot to bring face mask they will provide one but they will charge you $1 for it (no receipt issued, the receptionist simply placed the bill in her pocket). Mind me, its July 2022 and a box with 100 face masks cost a couple of bucks. In my own experience, this was a first time that a place I visited for business charged anything for a (cheaply made) face mask. Once inside the first room the tests took only about 15 minutes. After finishing them I was placed in the waiting room with the TV where I had to wait additional 25 minutes. At 10.10am the nurse invited me to move to yet another room (no TV, only doctor's diplomas on the wall). There, I was made to wait additional 20 minutes and I wished I was never moved from the previous room where at least I could forget how much time passed by watching the TV program. No one checked on me in a while. At 10.30 I wen out to a deserted hallway and asked nurse how much longer to which she replied that doctor will be seeing me shortly. I waited another 6, 7 minutes and simply left feeling dejected. Needless to say, I was late for my meeting. Going now back to my primary physician to send me to see someone else. Dejan Jesic read more

These people could care less about honoring appointments yet they love to give them away freely like a common cold. They must have a daily quota to meet since they're constantly over-saturating the days with appointments. My mother was given an appointment at 2pm yet wasn't seen until 4:23pm which is absurd and extremely inconsiderate of one's time. BTW they close at 5pm, I believe we would've still been waiting to be seen by Dr. Howitt if it wasn't for it being the last hour until closing... The absolute same can be said for their surgical center in North Miami Beach smh. Furthermore the staff upfront are not friendly at all (based on my observation regarding their tone and interaction with others during the tedious wait with my mother). They are like cold robots that are programmed to only do a job & nothing more other than take your money and make people feel unwelcomed. Also I've noticed majority of the staff are spanish speaking yet there is just one Haitian girl there who barely speaks adequate Creole & isn't very accommodating whenever it's necessary to translate to the Creole speaking clients which is basically half of their demographic (Sanwont). Performance-wise the doctor is seemingly good at what he does since after the laser surgery my mother can now see better out of her once bothersome eye that was giving her a lot of discomfort. However, they are not at all personable or warm (which is unfortunate because their facility is ridiculously cold). I strongly suggest you bring a book and a snickers bar to your next appointment because it's going to be a while, I assure you. read more

horrible experience. waited in crowded waiting room for 2 1/2 hours. they put me in an exam chair that had just been used without sanitizing it. dr was in a rush. this place is more like a factory. stay away! read more

Yesterday I brought in a pair of very expensive progressive focus glasses that I accidentally stepped on, bending the frame, and snapping the string around one lens, which fell out. I expected to be in for a big expense, but the receptionist, Rebecca, said she could fix it. She spent about 20 minutes trying, by which time I needed to leave. I could tell she knew what she was doing, but the damage would require more time that I had. Today she called me (I fully expected I would have to call, because that is what every company does), and told me it was fixed. When I asked how much I owed for the PERFECT repair, she said "Nothing!" She restored my hope that great customer service lives on, and I will be a customer soon! Thanks Rebecca! read more

This was definitely a surgery mill. The coordinator made 3 appointments with me and failed to tell me to take out my contacts 2 weeks before surgery for measurements. I jumped through several hoops with my primary physician and having blood work done in preparation only to be informed before surgery that the North Miami Surgery Center does not accept my insurance. This was just very unprofessional and incompetent. This fact should have been confirmed from the beginning. Also, the wait times for all patients is horrendous. The advertisement on google states that Dr. Howitt works out of Jackson and North Shore, but it is apparent that this is not the case. It makes no sense that insurance covers office visits but not surgery. read more

Not what it used to be. I've been a patient for years. When I went this year, I found out that the office had been holding about $150 credit for FOUR years. There was no apology. They weren't even nice about it. Esther Sanchez was rude and didn't bother to listen to what I was saying. I am not in the habit of giving interest free loans to my doctors. Also, I made an appointment with Dr. Howitt but another doctor saw me even though Dr. Howitt was in the office. Again, no one bothered to tell me why I was seeing another doctor when I specifically asked for Dr. Howitt when I made the appointment. read more

Dr. Howitt fixed the cataract in my left eye, correcting my vision back to 20/20 I've the process. The surgery, performed at the north Miami Beach surgical canter, was seamless. I can't wait to get my right eye done. He is to be complemented on his caring, gentle nature. read more

I do not recommend it's a factory. Old style equipment Staff is not friendly, think there doing you a favor, do not inform you of what they are doing If the doctor was with me five minutes I would be surprised read more

So far the customer service is appalling. Make an appointment if you have a full day to spend sitting in the waiting room.

i had a sunday emergency and i called-office contacted dr howitt and within 45 minutes i saw him excellent response good care--no issue read more

Recently I had cataract surgery on both eyes, performed by Dr. James Howitt. From the initial diagnosis, to the explanation of my various corrective options based on my particular condition, to the pre-op visits, Dr. Howitt and his staff were knowledgeable, friendly and a pleasure to work with. The entire initial process, from decision-making on the different options, to scheduling procedures was smoothly and efficiently executed. Surgery was performed separately on each eye, two weeks apart, at the North Miami Beach Surgical Center. Staff at the surgery center was equally welcoming, explaining each step of the procedure and helping the patient feel at ease. Dr. Howitt's performance was excellent, professionally carried out, quick and pain-free. Post-op outcome was great, with only minor discomfort during the first couple of days. Final results have been amazing, beyond expectations. My long distance vision has improved a hundred percent, while my reading ability has improved to the point that glasses are no longer needed. I am completely satisfied with the professionalism exhibited by Dr. Howitt, his staff and those at the surgery center. My sincere thanks to all those involved in the successful and outstanding results of my cataract surgery. read more