Dr Hoffman is great-niece dr. good bedside manner, but the office staff and the circus you have to deal with to get with him is unmanageable. I was recommended to him by a family friend, and he as a dr is good but his office is another story and will cause him to lose patients.
I went to him a few times in the past, and although his office is a training center for eye dr students who always are pleasant, there is a long and grueling process to get to see the doctor. when you have limited time being out of work to get through an eye dr visit, its unnecessary. long wait times in office too, just to go back, and then even more waiting and going through the process. Now, all of that, I can tolerate. What I cannot tolerate is people who have ZERO customer service and bad attitude.
I am on a rx eye drop and needed a refill. I had two refills left on the rx, but the date was expired by a week, so my pharmacy said they put a request to the office to refill it. When I called, I spoke to Kay, who said she never received anything from the pharmacy. I called the pharmacy again and they resent it. Kay confirmed receipt,and said she will take care of it. I called the pharmacy, still no refill permission.
2 days go by, I am waiting patiently for the office (kay) to give Publix permission to refill my rx. I spoke to kay for the 3rd time and said obviously they are not getting your response, can you please call the pharmacy and take care of this, she asked for the number and said she would get it refilled. I told her to please call me if there were any issues or she couldn't reach the pharmacy and she said she wrote down my number, but I never got a call so I assumed all was taken care of.
2 more days go by as I'm waiting to get a call that the rx is ready. no call. I call Dr. Hoffmans office again. I speak to someone else as I guess kay was busy or didn't want to handle the situation and the someone else said, we cannot refill the rx, you need to be seen again before they can approve it. I was furious. Not only have I now lost a week of time between my original call, where they could have just told me I needed to be seen vs giving me this whole run around, for days, they also didn't seem to care or express any empathy to the situation and said there is nothing we can do, you need to come in and see the Dr. Dr. Hoffman just lost me as a patient due to his office staff lack of courtesy, professionalism and follow up. I'm sure he may not care, its a factory over there any way and the staff doesn't seem to care about any of the patients, but its truly sad what has come of the medical system and there is no compassion or follow up. Will be switching doctors, and not looking back. read more
