1. Howe Tech

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Jackson, CA

Howe Tech

5.0 (3 reviews)
Closed • 9:00 am - 5:00 pm

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2 months ago

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Greene Computer - A motherboard from a laptop.

Greene Computer

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Bob Greene of Greene Computer in Sutter Creek, CA gets 5 stars from me because: 1) He did an…read moreexcellent job fixing and updating my 2017 15-inch MacBook Pro; 2) He answered the phone on a Sunday, on a holiday weekend no less (President's Day weekend in February) and took the time to talk with me about the issue with my computer, and, 3) He is professional, communicative, and really knows his stuff. I had damaged the display on my MacBook Pro so badly that I was not able to use it. I was able to drop off my computer to him on Sunday, the same day I called. Bob ordered and installed a new retina display and got it working great. Since my laptop was over 3 years old, I decided to have him put in a new battery as well. He did a flawless job. My 2017 MacBook Pro has new life breathed into it now.

This computer guy is amazing. I have had my computer 12 years, I just could not afford to buy a new…read moreone right now. Monday I was getting a dns server error. I can usually walk myself through this type of craziness but I could not get it back online. I called this company to see if he could look at it and price what it would cost to get this problem solved. I need a computer for my business and I was dead in the water. This company was amazing, not only was I working with a old operating system windows 7, I have security on it and he found some malware and spyware and a Trojan. I pay yearly to have a secure system and it still got through my firewall because my system was not being supported by Microsoft any longer. This guy was great, he put a new hard drive, new operating system. Took out all the garbage that accumulated in it, and I had it back the next day. He's awesome, very fast and explains everything before hand. If you need computer work, or diagnoses, or upgrade he's the guy. He's not very far and does it from his home. He also can check yours remotely if needed.

Staples

Staples

(35 reviews)

Exceptional customer service from Jessica, the manager, and her team at Staples in Jackson!…read more Several months after having original illustrations scanned there, I realized I had accidentally left one behind. I had since moved to another city and assumed there was little chance it would still be there. Amazingly, when I called more than 3 1/2 months later, they had kept my artwork safely stored in a padded portfolio the entire time, hoping I would return for it. Jessica and her team then went even further, getting my new address, scanning the artwork for me, and carefully mailing the original with multiple layers of cardboard to ensure it arrived safely. Their kindness, care, and follow-through were truly above and beyond. This artwork is incredibly meaningful to me, and the fact that they protected it for months and made sure it got back to me meant so much. Thank you, Jessica and team!

I've had repeated frustrating experiences at this Staples location. The staff consistently pressure…read morecustomers to sign up for Easy Rewards, but when you actually earn enough points to redeem them, the attitude changes. During my most recent visit, Nate told me that redeeming my rewards was "basically stealing from them" because the store doesn't receive credit for sales paid with reward points. That comment was both unprofessional and inappropriate. I've also been given what seem to be arbitrary restrictions that either aren't clearly communicated or don't align with the program, such as no price matching when using rewards, only one tech item per day, or only being allowed to redeem rewards Monday through Friday. I've been patient and overlooked these issues for a long time, but this pattern of inconsistent policies and poor customer service has become too much to ignore. Customers shouldn't be discouraged or made to feel guilty for using the rewards they've legitimately earned. I will be reporting my experience to Staples corporate in the hope that these concerns are addressed.

Howe Tech - itservices - Updated October 2026

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