It was phenomenal working with sales associate Brian Grinnell as he was very thorough & professional at meeting my needs on a quality dryer. Long story short, I went over to Best Buy & they sold me a dryer that was gas without asking me if I had a gas hookup. My condo is all electric. Howard's associate Brian G. was extremely patient with me in answering all of my many questions. He is a gift to Howard's & is clearly a major asset to this store being high caliber one. Washers & dryers are nothing without quality associates that present you with all the facts, features & benefits that coincide with them. Thank you Brian for making my purchase decision a comfortable & clear one! read more

After doing weeks of online and in person shopping trying to find the best deal on an appliance set. Howards delivered by far the best deal. On top of that, Saleem who helped us during the process was extremely helpful. He stayed on top of everything and personally followed up to make sure we were able to work with the delivery dates (Our schedule was complicated and made it difficult) After working with him we ended up coming back and purchasing more appliances for our other unit. Highly recommend working with Saleem! read more

Great prices, great financing and knowledgeable staff. This is the place to visit!! Bob Baker helped us with our purchase of tv, wow, did this guy know his TVs, from plasmas to LEDs. Never was their any pressure what so ever it was an informative evening that end it with me finding something I was happy with all thanks to Bob. Would recommend this store to anyone looking for a tv, after all they have Bob. Haha. They have a 18 month no interest. read more

We bought our bed here last year and Ron has been a great help, went here again for our washer and dryer and once again Ron help us.

i came in a couple days ago looking for a bed. Sales associate, Gustavo, helped me find the right one. Not only was he fast, and reliable but he was invested to help me find what I was looking for. He would go above and beyond to meet my expectations, he would ask questions regarding what I was looking for and remained very professional. He made my shopping experience a lot easier and simple, considering the fact that i was at 4 stores prior to arriving to Howard's. read more

We have bought several items from Howards from August of 2013 to this month. We have gotten: 1-Kitchenaide Refridgerator 2-LG Washer 3-LG Dryer 4-Boshe Dishwasher 5-Fridgedaire chest freezer All were delivered as promised on time. We have been very happy with the products. My mom bought a more expensive Fridge and is wishing she had mine. The guys who helped us on the 3 different trips we made were all nice. Not too pushy. I mean they are sales guys so you have to tell them to relax a bit, but when we told them what we were looking for they were very helpful. I highly recommend going to consumer reports and checking out your products first to see what brands are good. it worth the $35 investment to make sure you pick out not only a good brand, but the features that are going to be useful and not cause issues. We got a very good price and free delivery and were able to get delivery dates we wanted which was helpful as we both work and were in the midst of a very busy time in our lives and they accomodated. Their prices were far better and the service far better than the sears outlet. Home depot and other stores we checked online couldn't compete pricewise. They have a lot of stuff with rebates so you may need to put the money up front and then send in the rebate, but most of them can be done online. read more

What a horrible experience!! I purchased a full suite of appliances, along with a washer and dryer, and thought I could expect better service. It took them 5 months to deliver the appliances!! And I should have just canceled the order :( When they were finally able to deliver, the installer foreman pointed out a big dent in the refrigerator. He called the store for me and they told me they would refund me $150 or I could return it. I was so afraid it would take another 5 months to get another one delivered that I just kept it. And now a month later they are totally holding up even refunding me the $150!! Do yourself a favor and stick with Home Depot or Lowes. read more

I have purchased various appliances there over the years and always found their customer service to be great and the prices are reasonable. Happy to support a smaller company than most of their competitors. read more

Howard's Is The Best. Anita and Frank Gave Me a Good Deal On a Smart 4k TV. (And They Price Match) The Time I Spent Inside Howard's Was Fast and Painless. They Both New There Stuff. Thanks Anita and Frank I'm a Happy Customer. read more

Moving into a new place, me and my partner in crime chong were looking for quite a few appliances. We ended up getting both Washer and Dryer from Howard's. Being thrifty and as Chinese as it gets, I don't think I've ever walked into a store and left with a purchase on large items that same visit. My instincts usually kick in and realize that everything I'm hearing from the reps are usually just sales tactics and I usually am able to find deals online much easier without hassle. However, my friend Saleem Mahida is one of the most honest sales and product specialists I have ever met and he brings a sense of genuinity that is so hard to find these days. Not only is he knowledgeable and could answer every single question I had, but he was going out of his way to get us rebates and discounts that he wasn't required to do so. At the end of the day, we even purchased a 3 year warranty which is unheard of in asian culture. He know's what he saying and I have no doubts that I will be taken care of if any issues occur in the future. Thanks Saleem!!! read more

Second time buyer from Howard's. Last year we purchased a refrigerator and the customer service was fantastic! Super helpful in our shopping and information process to make sure we got the right one that fit our needs. When delivery arrived and one shelf was broken, Mike at the store was beyond helpful in getting it solved quickly. Recently made our 2nd purchase of a King Mattress purchase and a new Motion bed frame. Mike was once again fantastic - super helpful and patient in helping us work through which mattress was best for us, and was knowledgeable and very easy to work with. I am beyond happy with my experiences at Howard, and with Mike and the tremendous customer service we have received. Thanks. read more

Still have not had this issue resolved and no one has reached out. Very disappointing, don't purchase from Howard's!

Many Thanks to Carol Ann at the Brea store . She is awesome and Provided my Husband & I with great customer service with no pressure just good saving options. We purchased several kitchen aid appliances for our remodel . She was very knowledgeable about all the items , savings & utility . She spend time Reviewing the products & it's availability . Carol Ann treated us like VIP customers . We highly recommend Carol & the Brea store to you All !!! Jose & Rose read more

SALEEM WILL BEAT ANY COMPETITORS PRICE! I highly recommend anybody looking for the best price for home appliances to go to Howard's. I received some of the best customer service and was informed about all specifics of my washer & dryer On top of the cheapest prices, I also received an $85 rebate! Be sure to look for Saleem; he fulfilled all that I was looking for read more

Sal was referred to me 2 years ago by a co worker when I was helping my sister who had just bought a home and was in need of a washing machine and dryer. My mom and I went there and he helped us pick it out for her. All she had to do was go pay for it as he had everything ready for her. So now it was my turn to buy a washer and dryer so again my mom and I went to see Sal and he had us in and out of there in no time flat. He knows his products and his customer service was great and he made the whole purchase transaction a breeze. Go see Sal! Tell him Tamara sent you read more

The (5) stars were earned, not just given. The ups and downs I went through to get our refrigerator repaired were frustrating! Until I decided to go to Howard's store location in Torrance, where I made my purchase. After speaking with management and expressing my frustration, the ball started to roll. Upper management became involved. Being aware of my warranty expiration date, I sat up with a loaner refrigerator until my repairs were completed. The positive feedback I received from upper management was greatly appreciated. HOWARD'S showed compassion and concern for a customer's needs in the interest of doing good business. To my family and me, that meant a lot!!! read more

Just found out yesterday (11/24/15) we were having guests for Thanksgiving. Ooops, our old stove was dead! Needed a gas range ASAP! None of the big box stores could order before Thanksgiving, but Howard's came through. Plus since I was out of town I needed to order over the phone and buy it sight unseen. My sales rep Ron (not sure of the last name) helped me with the order. Had wanted a mid-priced Samsung, but it wasn't in stock so got a very well rated Frigidaire Gallery gas range. Ron did a great job making sure the order went through and making sure that it would be delivered today, 11/25. As promised the range was delivered today and installed on time. My wife sent me pictures and it looks great. I am sure we'll be happy. Howard's and Ron did a great job and "saved" my Thanksgiving! read more

I got into a real mess with an appliance order at another store and was really in a bad predicament. I went to the Torrance Howard's to see if I could get some help. Not only did Joseph step right in, I ended up getting just the appliances I wanted (as opppsed to having to substitute at the other store) and I saved $2000 to boot! I can't say enough about the professionalism and kindness I received. Highly recommended! read more

Our clothes dryer pooped out so after some research we went into Howard's and talked to Saleem. We needed a washer and dryer that were in stock and ready to be delivered. We couldn't wait 13 weeks for one, which was the suggested wait time on most W&D. Saleem was very knowledgeable and helped us narrow down our choices. Delivery was the next day! In the middle of a pandemic with shortages of everything that was great. We got just what we wanted and needed. Grateful! read more

If you're looking for appliances & great deals, this is the place to go! Ask for Saleem, you won't regret it! He is super helpful, attentive, hard working, & will hook you up with the best deals! My Mom has been his loyal customer for years, and now that I just got married and furnishing a new home, I know I had to see Saleem to get all our appliances. Thanks Saleem for your outstanding care & service! read more

I bought a GE Rerigerator from Howard's and Gil was my sales rep in Torrance. He was very thorough and very imformative on the refrigerators. They didn't have my refrigerator in stock so it took two weeks to get it. Gil kept me up to date by email which was great. I really like my refrigerator and it's a bigger size. If you shop at Howard's in Torrance ask for Gil. He's great! read more

Howard's on Crenshaw Blvd in Torrance is where anyone should go for their appliances. After getting the runaround from two different appliance store's and told I had to wait 30 days for my cash refund from one store I blew a gasket! I shopped around some more and lost my mind at all the charges the other companies wanted to charge just to put the door handle on the fridge. I went to Howard's and let me tell you, that should have been my first stop. I walked in, was instantly greeted and told that someone will be right with me. Along comes Joseph Muniz, my life saver. He let me speak didn't interrupt, understood what I was talking about and what I needed. He was so kind and professional and made me feel like I was family. I asked for his manager and was introduced to Gil, who by the way was just as cool as Joseph. I told Gil that Joseph is the Man, because I wasn't even in the store for 30 minutes and Joseph was already placing the order and getting the paper work together. I was told that delivery would be in a couple of days because the refrigerator I wanted was coming in on Monday and that was ok with me. Not only did I save money at Howard's, I received my appliances in a timely manner(4 days after going in the store), not damaged and not 4 weeks after purchasing it! And the delivery guys Tino and William! They were the BEST! No attitude, no anger because they had to remove the old appliances. They were friendly and once everything was set up Tino explained how to work the stove and even wiped the finger prints off the fridge and stove. I'm so impressed with the service I received. Thank you Joseph, Tino,and William, you guys deserve employees of the year. Job well done! read more

I had a great experience at Howard's. There aren't too many independent stores/places to shop these days. And most big ticket items like appliances are price fixed everywhere anyway so I decided to go a little out of my way to shop here...as opposed to Best Buy, Home Depot, etc. I'm glad i did. The service was great. The first time I went I talked to Anita who was very knowledgeable about all the washers/dryers I was looking at. Knew the specs, the pros/cons, etc of each. I ended up talking to her for a long time. But I didn't buy on my first visit. I did some more research on models and returned to purchase. She wasn't there so I worked with Sal...also super nice, knowledgeable and very easy to talk to. They both really took the time I needed to decide and purchase. I told Sal I had previously been helped by Anita and he made sure to share the commission with her. You could tell they all worked together and respected each other. I loved that! I chose items that could be delivered quickly because there were lots of things that had a long waiting period because of the pandemic. Howard's kept a lot of stuff in stock though so it wasn't a problem. There was a hiccup on the delivery day....I live in a tight neighborhood and they brought a huge truck and the delivery guys refused to take it up the alley it needed to go to install it. I was very very unhappy. But I got on the phone and between Sal and Anita they figured it out so they would come with a smaller truck the next day...on a Sunday. I still wasn't happy with the original delivery guys....Howard's could probably contract with better delivery service...that is my advice to them and the only knock I had on the whole experience. But in the end t I was able to call them directly and they made sure it all got handled. Try doing that at Costco or Best buy! You'd be on the phone for hours. All in all I give them 5 stars and will be returning for other things in the future. I really appreciated both of the sales reps I worked with! read more

I will never buy a appliance anywhere else! Howard's customer service was awesome. I felt like a very appreciated customer. During COVID Availability for a built in refrigerator was 11 weeks, due December 12th. Every time I called or emailed my sales person Anita, she responded promptly. It was urgent I receive my refrigerator as promised. In the beginning of my waiting period I received a email from the CEO Mr. Riddle. Stating solutions And if I needed any help to reach him. I wrote to him, asking if he could help with my actual eta. I received a answer from Mr. Riddle within hours and it was a weekend ! I could not believe the customer service I received from Howard's. Mr. Riddle was on top of my order. I received it on the 15th, my preference on delivery date. Howard's appliance was my parents preferred appliance store. It is definitely mine! Thank you Mr. Riddle, Anita, Howard's appliance. read more

I had a great experience a few years ago buying a window air conditioner, it was so good when I needed a new fridge Howard's Torrance was my first stop!! They did it again, great service, great experience, Chai (I think he goes by Chan .. ??) was very helpful, explained models, features, prices, rebates etc. Since our old fridge died the previous day we needed delivery ASAP, so the model we chose was "in-stock" and available for next day delivery. Our entire experience with Howard's very positive from the sales experience, to the delivery and setup process. All great!! Thanks!! Paul. read more

I purchased our new fridge at the Torrance Location and Sal was very kind and helpful. He was friendly and able to give me all the information I needed to make a decision on my purchase. I will definitely recommend him and the store to friends and family looking for household items. Thank you Sal! read more

Lynnette and I just returned from Customer Appreciation evening at Howard's (catered meal outside). A great young man, Chai Harter sold Lynnette her dream oven (which she had been researching for a month.) We went in with the model number and measurements (not available elsewhere) and the price was right. We liked that they are certified and were overjoyed that Howard's had an oven that fit in our space. Chai and everyone there is amazing! After the meal, we also bought their inside rolling air conditioner. We are cool and loving it too. read more

I would like to commend Ron for his exceptional service. Not only was he professional and helpful but he continued to follow up with me during our construction project to ensure that my delivery would be timely. He takes action quickly and makes things happen. When Ron makes a promise he doesn't forget and he delivers. He even called me back on his days off! At one point we had trouble with the fridge because I did not measure right Ron stepped in to save the day. He called me no more than 10 minutes after my delivery to make sure everything went ok! One time that we went to the store Ron even greeted us with a warm hello. The Howard's store in Torrance is really out of my way but I was glad I went and glad I found Ron. For my next purchase I will start with Howard's first! Thanks Ron read more

I went to the Freight outlet (previously Sears) to find a refrigerator. They had ones with major dings and scratches on them for $1500 - $1800 and another $119 for delivery. Went to Howards and found a nice one that was a floor model with no scratches and pretty clean and free delivery for $1100. The delivery guys were just as awesome and nice too! Got my refrigerator there 8 years ago too! read more

Eva, Howard's Customer Service rep, personally phoned to let us know the credit was issued and now resolved. Thanks to her attentiveness on Yelp, she has given us back some faith in Howard's! read more

I was very pleased with the selections and prices. Lorenz was very knowledgeable and helpful. Best surprise....lowest price of anywhere for the model I wanted. At first I thought I'd have to wait for weeks to get it on back order but then I got a call the next day saying they could deliver the following day. read more

My compliments to Saleem (Sal) Mahida our salesman at Howard's Torrance store. His knowledge, professionalism and follow through will keep us coming back as long as he is there. He is an excellent representative for Howard's. After doing considerable research, we wanted a Sony Bravia Oled TV. We had been told by another salesman that Sony wasn't available. Sal called Sony and found exactly what we wanted, delivered earlier than expected and took care that mistakes in installation were corrected with the help of Eva in Customer Support; and Javi who came with Sal to our home after an HDMI cord was accidentally broken by the delivery guys who came to correct another error in installation. This kind of proactive salesmanship and customer service is welcomed beyond words. read more

We ordered two appliances from Howard's in Torrance, an oven and a Stovetop on October 11, 2020. We were promised we would have both by Thanksgiving 2020. They DID NOT install the oven until January 11, 2021. Our oven was installed by ABC Installation, contracted by Howard's. When ABC arrived the first question they asked us, was to use our restroom. During Covid, we went against our better judgement. Before the installer exited the restroom, with his work gloves on, we never heard the faucet turn on. We asked him if he washed his hands he replied "NO" we said "What?" He then went outside and sprayed his gloves with disinfectant (disgusting). We called Howard's in the middle of February 2021 for an update on our stove top. We were told by Saleem Mahida the sales person, they may receive our Stovetop sometime in March. We are very disappointed with Howard's Torrance. We will NEVER use or recommend Howard's Appliances again! read more

My dishwasher has been on the fritz for nearly a year. Pre-quarantine, I stopped by the store and met Chai. He could have sold me a new dishwasher on the spot, but instead he offered options to see if the machine could be salvaged. It was such a kind and caring gesture. Now, mid-quarantine, I can not wash another dish! So I called Howard's, asked for Chai and I ordered a brand new Bosch over the phone. There was no hard sell, just a kind person helping me with my problem. I will return to Chai at this Howard's location again! Highly recommended. Be well. read more

My husband and I had a great experience working with Saleem. He helped us the first time we walked in and it ended up that we left without purchasing anything but later reached out with a question regarding a promotion. We met him at the store later in the week to finalize our purchase and he made everything pretty quick and easy for us - even kept me happy with a cup of coffee ;) Saleem was easy to work with and set us up with exactly what we needed with no sales pressure. I'll be coming back in the future for sure. read more

Had a lemon of a fridge and was able to battle Samsung for an exchange. Had a great experience dealing with Frank at Howard's in Torrance. He was willing to help me "Zoom shop," walking the store with an IPad showing me models that met my requests. And his recommendation were spot on. Totally in line with Consumer Reports and other reviews. (No, I did NOT get another Samsung; went with LG.) Frank was helpful and responsive. And the delivery team was first rate. Arrived on schedule with a terrific notification system. Wore masks, respected distance and were nice guys. Couldn't have asked for a better experience. Thank you Frank and team! read more

Never again. Our refrigerator broke for the second time and it has almost been a month and they have yet to fix or replace it. And yes, we bought the extended warranty. We are a family of four and we lost hundreds of dollars of food in the refrigerator and we have spent hundreds of more dollars eating out extra nights. Customer service is horrible and all they do is pass the phone around every time you call. We spent around $3000 for the refrigerator and warranty. Now we have to buy a new refrigerator somewhere else because they won't fix it. We are obviously not getting our refrigerator fixed or our money back. Totally ripped off from Howard's!! read more

I would like to thank Saleem for his professionalism, expertise and going above and beyond for one of his coworkers. Saleem assisted me the night before a delivery to include something that was overlooked. My salesperson had left for the day and he gladly helped me out even though this was not his sale! I appreciated his attitude and will definetly buy from Howard's again as it was a great experience! Thank you! read more

We were upgrading our kitchen and got all new appliances at Howard's in Torrance. We were lucky to be taken care of by Ron who was extremely knowledgeable, patient and helpful. Our kitchen configuration limited us to a 24" double wall oven for which there are very few options. We liked the 24" KitchenAid wall oven, and Ron helped us choose a KitchenAid counter-depth refrigerator and dishwasher to match the style of the oven. We also got a GE-Cafe induction cooktop. Ron gave us great discounts on all of the items and significantly beat the prices available at any other stores. When I dropped by the Howard's store several months after our purchase to do some browsing, Ron immediately saw me and called me by my name - what a nice guy! I highly recommend Ron to help you select your appliances and get a great deal at Howard's in Torrance. read more

Got a maytag frige from here only to find that it is very cheaply made..and they won't let me exchange it without a 25% restocking fee..even though the contract states that it's at the managers discretion..also bought a set of speed queen washer n dry a year ago..but will not be going back..customer service sucks.even though they say they will do anything for us. read more