I went in to get trial lenses after having the optometry dept order lenses I purchased--they never arrived. They gave me sample lenses when the order finally came in, basically 30- 40 boxes, which I didn't want. I ordered a normal box of lenses.There was something wrong with them, so I came back in, and saw Dr Veronica Chew, after oddly the Optometry office demanded I see the doctor for sample fitting. I've never had to do that before. I've had to get samples from this same place many other times--I've been coming here for ten years. Only this time, they forced me to take out my lenses-- i inserted new ones in front of the Dr. She never even examined my eyes. Dr. Veronica Chew told me to drive home with blurry vision--GET THIS--She never examined my eyes after I explained that I could not see to drive. I explained that I could not SEE, and she told me I could see. It explained I had blurry vision, and very rudely, she said you're fine to drive. She looks like she is 12, and clearly just graduated. Come to find out, I get home, and she was responsible for helping me, and allowed me to leave- to drive home with 2 pairs of lenses stacked on top of one another, 4 lenses total. I drove home like that, with no other option, and could not even read my GPS. With 4 lenses, a person cannot see up close--having my rx, which is only -1 in each eye. What a joke. read more

Dr. Howard and her staff are amazing! so experienced and knowledgeable. I have been going to Dr. Howard for over 20 years and, despite many moves, I never changed doctors. read more

Wonderful experience that I truly hadn't expected! I never considered visiting the optometrist in the Costco but it was extremely efficient courteous and sanitary. I had the female optometrist who was so professional funny and sweet and she tried real hard to see if I could have ANY prescription to help support my getting some cute new glasses id seen at a store recently, but having had lasik eye surgery 11 years ago, apparently it held up too nicely (haha) and I still have 20/20 vision with no need for any additional rx including help with astigmatism, readers, ANYTHING. I did the eye wellness exam to evaluate my optic nerve and membrane thicknesses etc since I have a hx of slightly elevated optic nerve diameter from 20 years ago and she said it would be valuable to monitor it and have a new baseline since I had none of my records. All was good! She explained my results quickly and in layman's terms. From start to finish it was 45 mins including electronic forms, 3 eye tests in addition to the rx exam, and payment. Definitely returning! read more

I have been a happy customer of Howard Optometry since 2016 at the Signal Hill location until yesterday when I visited the Laguna Niguel location due to time pressures. I plan to keep coming back as long as they are in operation and Marsha Howard is measuring my eyes. The staff is always cheerful and friendly and I never get anything less than a precise eye Rx that results in the best correction to my vision. read more

Great service. Was able to secure a same-day appointment with Dr Forman. A number of tests were performed quickly and a referral to an Optomolgist as the next course of action was recommended. Will be back for further work. Thank you to the Dr. Howard Team. read more

Howard Optometry is slept on! Located inside the Costco, the doctor's assistants are so sweet (Carla and Leslie!!!) and Dr Forman rocks. He was actively looking for ways to save me money and just a super sweet guy. I'll keep coming back, even if I move away from the area! Love love love. read more

I had a recent eye exam appointment with Dr. Kimberly Hauser in the Laguna Niguel office. The entire experience was 5 - star. The office staff and assistants were very professional and welcoming. Dr. Hauser took time to listen and explain the various tests. She went above and beyond to provide the best care. Thank you! read more

Walked in with no appointment and was seen right away (after filling out new patient paperwork). My daughter has been having problems seeing far so with a simple eye test, Dr. Kobayashi was able to prescribe her eye glasses. Very happy with the visit. Dr. Kobayashi was extremely friendly and made my daughter comfortable. Highly recommend :) read more

Wow, what a great experience overall! Office staff are very professional, service was timely, and my optometrist was outstanding! She clearly loves her job and is super knowledgeable. Definitely recommend them! read more

I was very pleased with the welcome that I received when entering the office. Dr Kobayashi was very caring and improved my visual acuity much to my satisfaction. read more

Very friendly and patient. I have astigmatism, and I did not realize how inaccurate my previous prescriptions were until I received my new lenses. Wow! It is amazing how well I can see now. read more

Arrived 10 minutes early for an appointment and they took me right away. Check in was fast and the initial tests went quickly. Doctor Kobayashi did a great job and explained everything well. I will go again next year for my next exam. read more

the doctor was professional but personable. I went for an eye exam for glasses and he was thorough, patient and took his time. He was efficient and quick but I never felt rushed. I found his staff equally profession and nice. I highly recommend Howard optometry and would go back again. read more

Went in without an appointment... Front office staff were quick to fit me in. They were nice and efficient. Quick checkin and quick routine eye tests. Doctor came out greeted me and was thorough in his exam. Hooked me up with Rx for Contacts and Glasses. Gave me a sample and I was on my way. Couldn't ask for more. read more

Stopped by to make an appointment and they were able to fit me in a half hour later. I saw Dr Michael Tran who was very thorough in checking my prescription. Everyone in the office was very pleasant and the office was clean. Very good experience in the Laguna Niguel office! read more

This was the worst optometrist I have ever dealt with. They were controlling things too tight, in terms of trial lenses and ability to feel comfortable. Felt like I was aggressively handled and rushed. They did not supply me with enough trial lenses. All the previous doctors I have worked with at costco optometrist, were a joy to work with. I guess they had set different expectations. I will never be going to them. read more

Had my yearly eye exam with Dr. Foreman. He was fantastic. Very friendly and explained everything in clear, understandable terms. I was comfortable all the way through my appointment. Usually I just take an appointment with whoever is available. I will request Dr. Foreman again next visit. read more

I had a great experience with Dr. Howard. She was very personable and thorough with my eye exam. Highly recommended.

I had a great visit with Dr. Kobayashi at Howard Optometry. He was friendly, professional and very thorough. I always appreciate the courteous staff. They are warm, caring and efficient every step of the way, from setting appointments via telephone, navigating the exams, to the final exit process. I'll keep coming back. Thank you! read more

I had my first appointment this week with Dr. Kim Hauser. (I had worked with a Costco based optometrist years before and was very satisfied so I felt comfortable here.) She was very thorough. She did a great job of explaining things. I had some specific requests in terms of vision needs and she was very accommodating. She invites me back if my new prescription isn't working for me. read more

On time appt, had all the current tests and quickly and kindly guided me through all the tests. Afterwards, they spent quite a bit of time going over results, and dialing in the prescription for glasses to be just perfect. The office was very proficient in health insurance, and knew ahead of time what was covered and let me know ahead of time if something might cost extra. Same with the purchase of glasses. By far, the most efficient time spent in a doctor's office, and yet felt like I just left a friend's house. read more

One of the best Optometry I have seen in my life. Very great experience as a patient. They have professional eye exam devices and Dr. Kim is great as well. She is very knowledgeable and kind with professional and very friendly attitude. I highly recommend this optometry. read more

This was by far the best eye examination I have ever had! Victoria and Karla were excellent technicians. The equipment was state of the art and excellent. Dr. Mike as just fantastic. Technically excellent but so personable and kind. Just a wonderful experience. read more

Although my appointment didn't go through their system (my mistake), they got me in quickly. The technician was efficient and conducted the tests professionally. Dr.Forman was very nice and did an excellent job of walking me through the results and took quite a bit time explaining the photos of the back of my eye. Best of all, no pressure to buy glasses or contacts. I actually had a better experience here than for a similar exam at the large opthamology practice nearby. Highly recommend. read more

Eye exam for myself and my memory impaired friend. Everyone was kind and most helpful. Dr. Howard explained everything to us, was very thorough in her exam and genuinely concerned with some issues that were revealed during the exam. The staff was wonderful to both of us, both efficient and kind. Definitely would recommend to everyone, a really good experience for us. read more

I had an emergency with eye infection and was taken in right away by the staff. I highly recommend Howard Optometry, Dr. Howard was great and took care of my needs. Thank you!! read more

The staff was professional and friendly. They provided services that showed they cared about my well being. I highly recommend their services. read more

Everything they did was excellent, from the office experience to the quality of care. I felt listened to and they took actions based on what I told them. read more

We had eye appointments today at Howard Optometry (inside Costco on Heather Ridge in Laguna Niguel) and we were very pleased with their service! Both Leslie and Victoria provided excellent customer service and their knowledge of the business was so impressive. Highly recommend these guys!! read more

Highly recommend. Teamwork at front desk is attention and Dr.was amazing he very professional and nice person.

The team at Howard Optometry bring professionalism, medical expertise with the latest technology in eye care, and a friendly, timely office. I never have to wait when my appointment time comes, billing is clear and accurate, and the eye care is excellent. read more

I had my eye exam last Saturday. I had a great experience from making an appointment to completion of my eye exam. I recommend this office for eye examination. read more

With this letter, I would hereby like to compliment, "Costco""Howard Optometry," Laguna Niguel, for excellent service! Dr.Jessica Lu, provided me with incredible service today. Dr. Lu had great communication skills, and a ready smile that made the experience even better than I expected. Her staff, Imelda was able to squeeze both my daughter and I in at the same time. Not only was that unexpected she also showed kindness to my 2 year old granddaughter. This type of professionalism and commitment to the highest level of customer's satisfaction has to be acknowledged. Having in mind such a pleasant experience with Dr. Lu, it would be my pleasure to continue doing business with your company in the following years to come. You can be assured of another thing, that we will not hesitate to bring future patients to your establishment. The service was outstanding. Sincerely, Roxanne Fiehler 619-405-2161 With this letter, I would hereby like to compliment, "Costco""Howard Optometry," Laguna Niguel, for excellent service! Dr.Jessica Lu, provided me with incredible service today. Dr. Lu had great communication skills, and a ready smile that made the experience even better than I expected. Her staff, Imelda was able to squeeze both my daughter and I in at the same time. Not only was that unexpected she also showed kindness to my 2 year old granddaughter. This type of professionalism and commitment to the highest level of customer's satisfaction has to be acknowledged. Having in mind such a pleasant experience with Dr. Lu, it would be my pleasure to continue doing business with your company in the following years to come. You can be assured of another thing, that we will not hesitate to bring future patients to your establishment. The service was outstanding. Sincerely, Roxanne Fiehler 619-405-2161 read more

Dr. Nathan Forman was excellent. My prescription was two years old and did not need to be changed. I attribute this to the excellent work of the last Howard Optomitrist. read more

Dr Hauser was friendly, efficient, thorough and considerate. She did not rush and gave good advice. Would definitely go there again.

Yesterday I had another great experience at Howard Optometry. Everyone is professional and so friendly. Dr Howard was great to work with and very informative. I highly recommend this office. read more

This is my first visit to Howard Optometry. I scheduled an appointment with Dr. Howard and from scheduling the appointment to visit in the glasses area for new lenses, my experience was excellent. I scheduled this appointment for a second opinion for my glasses and recent prescription I got with another provider. I have issues, where my eyes have a very hard time adjusting to new prescription and even new frames. So I saw Dr. Howard to do another analysis of my prescription, to see if possible to make adjustments to clarify the issues I have. She did an evaluation, made some changes and we are giving it a try. I do hope these adjustments made by Dr. Howard will make things all good for me. But regardless of the outcome; her service, welcoming approach and easy to talk to attitude is so greatly appreciated. And the assistance of her staff was wonderful, friendly & courteous. Thank you all for making me feel very welcomed and important as a client! read more

Great experience! The staff at Howard Optometry is professional and friendly. Dr. Kimberley Hauser took her time to answer all my questions and concerns. Very thorough with my eye exam. Extremely happy with the experience. Will definitely recommend this business. read more

Thinking I knew where Heather Ridge was, I drove down Crown Valley past Cabot Rd. (Costco) and continued. Eventually I came to realize that I was lost and late for my appointment. I arrived 15 minutes late. The receptionist informed me, others are ahead but If I don't mind waiting we'll squeeze you in. Rather than reschedule, I was glad to wait. I've heard nothing but good things from family members about Howard Optometry. Observing the professionalism of the staff in servicing and directing the clients through the maze of state of the art equipment, not one complaint but rather thank you. As the doctor emerged from their office to welcome the next client, I heard the doctor remarking to the exiting patient, "Have a good day!" Seeing chart in hand, the doctor welcomes the next client; "come on in, and how are you doing today?" I am thinking, "I like this place, feel human and important." I was seen by Dr. Michael Kim, who reviewed and commented on my results. Fortunate for me, my eyes have not changed. We discussed in depth the color pictures of both eyes. Being fascinated, a requested a copy of the pictures. For your next eye examine, I highly recommend going to Howard Optometry. read more

Efficient and friendly staff, handled my glasses RX exam very professionally! I highly recommend.