Howard Optometry is simply amazing and all their staff is GENUINELY caring! Something went into my eye two Saturdays ago and I tried to flush it myself with water etc, but by Sunday morning, my right eye could barely open and was tearing a lot. There are literally NO optometrists working on Sunday and in desperation I happened to call Howard Optometry (inside Costco in Laguna Niguel, and they were actually open with an optometrist onsite! I went in right away as a walk-in patient, as you can imagine they are booked-up on Sunday. Dr. Marsha Howard was there (she's the owner of the practice) and I really can't say enough good things about her and my experience with her and many of her staff (other optometrists and office staff). Ultimately, I had a corneal abrasion on my eye that got infected and turned into an ulcer. I have been to see Dr. Howard and two of her other optometrists that work for her (Dr. Tracy Wong and Dr. Kimberly Hauser) 8 of the last 9 days, it was serious enough that they wanted to see/check me every day. All of them spent so much time with me, trying to figure out what to do, I was and am still in awe at their level of care. When I went to see Dr. Hauser 4 days after the initial visit, my conditioned had worsened. Dr. Hauser wanted me to see a corneal specialist that day and was calling around FOR ME (yes, the doctor calling for me) in between seeing other patients. I was calling too and she even told me to interrupt her between patients if the insurance rep or ophthalmologist office needed to talk to her about specifics of my condition! I felt so bad to be disrupting her seeing other patients. Victoria at the front desk also took my insurance card and was calling my insurance company and other ophthalmologist offices trying to see if she could find a corneal specialist that could see me that day and would take my insurance. I was in the office for 3 hours while Dr. Hauser, Victoria, and I were trying to figure out a specialist I could see! I was beside myself at how much they were trying to help me. I had to eventually go to the ER and Dr. Hauser even gave me her personal cell phone number for me to contact her and update her. Later that evening, Dr. Howard called me and told me she was reading the notes from Dr. Hauser that day and that she had contacted her friend (Dr. Jimmy Lee) who is a corneal specialist and set up for me to see him first thing the next morning. Dr. Howard has been in constant communication with me (phone call and text) even outside of business hours to check on my condition, just like a family member even! I've been to their clinic so many times now, I feel like I know all the employees - Imelda and Daniel are also so kind and made sure all my appointments were set. Long story short, my eye is finally improving but not out of the woods yet - Dr. Howard is so thorough she still wanted me coming in every day to see her or her other doctor's on site that day. On Saturday (one week after the incident), Dr. Howard works the entire day at her other practice in Signal Hill, and at the end of her work day, she made a trip to the Costco location just to see me at 5pm. Who does that these days? Moreover, she did not even charge me for subsequent visits, I told her I want to pay her and she said, "I just want you to get better." I saw Dr. Tracy Wong this past Monday and she even told me, "I'm not going to charge you, use the money to go get the other medicine..." I've never experienced this exemplary level of care by any health professionals or clinics. Sadly, in the US, it seems all the doctors, dentists, physical therapists, chiropractors etc are all about getting you in and out as fast as they can so they can see more patients to make more money. Dr. Howard and her staff are completely opposite and actually genuinely care for their patients and well-being - this is SO RARE these days - I guess there's a reason why they have 5 star reviews all around, I'd give them 10 if I could. Was I paid to write this review? NO, this is my real experience and I am so grateful for their care for me. read more

Dr Tran is great at what he does. One of the best optometrists around. He is at costco and so super reasonable and he is very nice and knowledgeable and helpful. read more

I get my eyes checked every year now. I have gone to Howard Optometry the last two years. I received great care both times and feel that the doctor did a thorough evaluation. The doctor was friendly and professional. The price was as expected for the exam with Refraction. I would recommend Howard Optometry unless advanced testing is needed for certain medical conditions. read more

5 Stars to Howard Optometry. My visit this past Monday was very rewarding. I visited with out an appointment. I have been thru a trumatic 5 months suffering a botch eye surgery for cateracts. elswhere, by a opthamalist Finally my vision came back but needed glasses for a Prism and astigmitism . Howard's Tracy Wong O.D. very patiently solved my problems with professinal quality service. COSTCO IS THE BEST JACK W. read more

I'm giving Howard Optometry 5 stars primarily because of the excellent service we received from Dr. Michael Kobayashi. This was our 2nd visit to this optometry located in Costco. Dr. Kobayashi is a great optometrist - he's knowledgeable, efficient, and doesn't keep patients waiting long. Our previous Optometry, despite having an appointment, we often waited 15 minutes, but with Dr. Kobayashi, we were seen in under 5 minutes and the exam was completed in 10 minutes or less. I believe this is partly due to their high-tech equipment. The only issue I had with this optometry was the unprofessionalism of the front desk staff. I don't think it's appropriate to discuss frustrations or issues with a patient in front of other patients waiting. I witnessed the front desk staff talking about an issue with a patient who had made an appointment for glasses but also got contact lenses and had a problem with charges. They were discussing this loudly in front of me and another waiting patient. After the patient left, I heard them talking negatively about the client. I wanted to address this with them about being professional, but my husband said NO. Additionally, while I was in for my exam, also my husband overheard staff talking negatively about one of the front desk while on break. The place is a small space, so you can really hear everything in the waiting area. Despite the front desk issues, we'll continue to visit Howard Optometry because we love Dr. Michael Kobayashi's service. I hope in the future, the front desk staff will be more professional and refrain from discussing issues or frustrations in front of patients. Maybe they can address these matters during breaks instead. read more

Appointment was scheduled quickly and performance at every step was great. I worked with multiple clinicians during my appointment and they were well informed and thorough. read more

Terrific staff and optometrist. Very helpful answering all questions. Rheagan (sp?) was great helping me pick the perfect glasses and transition lens. read more

First time here! Dr. Foreman was great! It was a quick and easy appointment. The girls at the front desk were very kind.

Everyone very professional and friendly. Very efficient in recognizing when you came in. Proficient in looking up insurance and understanding what was covered. read more

The eye exam went smoothly. The staff was friendly and very helpful. All our questions were answered. I would recommend it.

Dr Howard and the optometry staff at Costco are all professional and friendly. Dr Howard spent extra time refracting my eyes to get the perfect prescription. I have been seeing her for several years and will definitely continue to do so. read more

Excellent, very professional service by staff and optometrist (Dr Howard). She took the time to make sure I had the best possible refraction. And using Costco to make the glasses allowed me to have three months in which to have her make an adjustments and order new lenses without any additional charge for the new lens. As a medical doctor I always appreciate when a doctor I see proves me excellent medical care. read more

This is the first time I've been to an eye Dr that listened to my concerns. He wanted to know what was happening in the past to make this time different and he sure did. I suffer from too many concussion to my head. When I go the eye Dr who don't care and I end up with glasses and contacts that are way to strong a get more migraines then my normal chronic one. He was very patient. He is a Dr that still believes in caring for his patients. I would recommend this Dr to anyone who wants to be taken care of like Dr us to do. read more

Excellent Service. I was very impressed and I highly recommend their service. Very friendly, knowledgeable, and courteous staff.

The wait wasn't long. The front desk staff were nice and friendly, and Nathan Forman is the best. Wonderful disposition, bedside manner, friendly, explained my exam as we went along. Will be referring friends and family! read more

I used my insurance and tried out Howard Optometry in Laguna Niguel for a eye exam/check up. I'm an older man (63.5) and I'm not exactly an easy patient. I'm quirky and odd and frankly a bit off, but Daniel and Dr Hauser were kind and accepting of my idiosyncrasies and gave me the best and most thorough exam I've ever received. Some new cool gizmos were used I'd not experienced before but I was made comfortable and got through it all with ease. Impressive office staff, caring and knowledgeable doctor, just way beyond any expectation I could have had! Highly recommend! read more

Very friendly staff. Dr Wong was great and did a through exam. I would definitely go back for any eye exams.

First time visit. Very happy with every aspect! Got reminders for appointment, smooth check-in, professional staff and the Doctor was personable, knowledgeable and fixed my contact Rx spot on! read more

Friendly and knowledgeable, the staff at Howard Optometry provides very good service. I had many questions about the condition of my eyes. All the information and testing done helped me feel comfortable about the answers and suggested steps to gain improvements. Our entire family is enrolled, and they're happy to have them at the COSTCO where we shop so frequently. The office manages appointments well. We look forward to taking our prescriptions just a few feet away to purchase new frames from COSTCO. read more

Staff and friendly and efficient from booking our appointment to completing the eye assessments prior to see the doctor. Once I saw the doctor, he was friendly and knowledgeable. All in all the experience was quick and easy. It was my first time going to Costco for an eye exam and I will definitely be going back. After see the Dr. I went to the lens store next door, again it was an easy process from picking out the frames to ordering the lens. They take VSP which is great so all in, a very affordable and great experience. read more

Wonderful doctor! So professional, warm, thorough, and took the time to find the best solution for my difficult case. Highly recommend! Friendly staff. Appt. right on time. 5 Stars! read more

Dr Howard is wonderful! She takes her time to explain everything and is very easy to talk to. Had a great experience!

Professional staff and technicians took care of the testing while the doctor explained the results very succinctly. The eyesight prescription examination was done expertly. Doctor Howard was extremely efficient in providing a perfect prescription. She took the time necessary and didn't rush. read more

Very fine optometrist--Dr. Tran--and a well-organized and pleasant office staff squeezed into a small corner of a giant Costco. He's been caring for my vision for a number of years now. (I grow older, he doesn't). You don't need a Costco card to see the optometrist, but you do need one to order glasses at the adjacent optician counter, where the service and personnel are equally helpful and offer a huge selection of frames at good prices. read more

The eye exam and Dr. Hauser was awesome. She's very nice and makes it a comfortable experience. I had an appointment but still had to wait a bit to be seen by her. The office staff consists of two women. "Serena" with the dark hair in bad condition was condescending and more interested in her frequent breaks than engaging with the patients. Poor front office representation and completely lacking in interpersonal skills, whereas Dr. Hauser is quite the opposite and was worth the wait. The other front office person smiled and more emotionally intelligent. I'd give 5 stars but as a business owner, suggest coaching for that unprofessional staff member. She acts like she's too good to be doing that job. It shows. read more

Went for my annual eye exam. Howard Optometry is a wonderful place--efficient, on time, and my optometrist is warm and welcoming. Highly recommend! read more

Another wonderful visit with Ms. Kim Hauser OD and her front desk staff! She goes over and above the bounds of duty.

I highly recommend they were able to book form one to another super quick and we arrive to the appointment. The girl at the counter was very attentive and took us in quickly. I don't know her name but beautiful and skinny girl was very efficient and professional. Thank you the DR was amazing explaining every step of the test. read more

When my Optometrist retired a few years back, I contemplated going to the Doctor who has bought his practice. I then remembered that Costco offered optometry services. My husband and I met with Dr. Howard and knew we had found our new Optometrist. She is so personable and genuine, she takes her time and really listens. She knows who we are and remembers details about us and our personal lives. Her staff is also amazing, they are friendly, knowledgeable and efficient. We tell everyone we go to Dr Howard and we look forward to our annual visits with her. I can't recommend her services enough. read more

Every single person working at Howard Optometry is so professional and very friendly. Dr. Tran is wonderful and very knowledgeable. He answered all my questions and explained everything in detail. I will definitely be coming back to Howard Optometry for any and all optometry needs. Thank you Howard Optometry!! read more

I had the best experience. Last year I went elsewhere and the doctor changed my Prescription. When I told that doctor I couldn't see well in the new Rx she scoffed at me. I've gone 11 months complaining about my vision. I went back to Costco recently and they put me back on my old prescription which has me seeing 20/20 distance and less reliant on readers. read more

Efficient and great service. The staff seems to really enjoy their jobs which takes the stress out of an eye exam. I am very impressed with Michael Tran OD read more

Amazing customer service and knowledge being given by the doctor. I walked away knowing so much about my eyes and their health. The "bedside" manner that was given by this doctor was off the charts amazing!!! I will definitely continue to come to this location. read more

Great staff and care! I would recommend everyone to visit and use them. They are great at what they do.

staff is pleasant, efficient and makes one feel welcome. Dr. Howard takes her time with you, explains all and answers questions. The exam is thorough and De. Howard explains her findings and suggestions. I highly recommend this office: one feels like a valued client and the care is professional. read more

I've been a patient at Howard Optometry for several years. The staff is always professional and kind. The Optometrist is very friendly, and provides a number of options a for eye care. I highly recommend this eye care team. read more

My wife and I were redoing our Costco membership and decided to look in on having our eyes checked , needless to say just like every thing you buy at Costco is of great quality. The esperance and the optometrist and front office treated us so professionally and caring that I recommend them to everyone. The Dr is so understanding and caring , he took the time to explain everything to me and made sure I understood and that I was totally happy with my experience and decision that I was to make. GREAT EXPERIENCE!!! read more

Dr Howard was the first doctor who accurately recognized my true contact lenses prescription! For about a decade, I have had the same prescription (Lens Crafters) and the past few years, my eyesight has worsened as far as reading - Dr Howard suggested a new prescription and I am so much happier being able to actually SEE the camera inside my car without reading glasses over contact lenses. My vision life had become so difficult- Dr Howard's discovery has made my life far more convenient and easier. He explained everything in detail and I became educated about my eyes like never before! A true gem - highly recommend! read more

Was attentive to my concerns and offered solutions. Was able to retest and change prescription. Thank you.

Came here for exams for my daughter and me. Dr Wong was very professional, thorough and had amazing bedside manner. She was an absolutely wonderful professional to work with!!! Highly recommend! read more