First time trying Luxury Maids WPB. Never again. Just asked for Mopping Floors and doing Bathrooms,…read moresimple. Tub floors never done [2] and Master Bath sinks were done with an abrasive pad of some sort, can't remove the Scratch marks [etched]. I contacted the company and spoke to Sylvia the same day [Tuesday 7/23] Cleaning was done. Found out she is one of the owners ?.
Sent Pictures, followed with Description of the problems. No response, just asked for my E-mail. Contacted her on Wednesday by text message, only response was, she will get back to me. Today is Friday [7/26]. No text, E-mail or phone call.
3 Days and Nothing. Communication...None, Problem Resolution... None. True measure of a Service business is How to handle Customer issues. Total Fail !!!
07/26 Just heard from Sylvia, Denied any issues. Surprised ? No, Will not take responsibility . We Lost our House cleaner of many years due to a move, Never had a problem. Live and learn.
I Owned a Service business for 35 years and only Had 1 BBB complaint. All about Customer Service.