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    HOTWORX - Chandler

    4.0 (13 reviews)
    Closed 9:00 am - 2:00 pm

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    Services - HOTWORX - Chandler

    Group fitness

    Virtual fitness classes

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    4 years ago

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    4 months ago

    Business owner information

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    Angela R.

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    2 years ago

    Helpful 3
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    2 years ago

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    2 years ago

    This Hotworx is Clean, has a friendly staff, cute apparel. I have a membership in California but was in Tempe and felt like home!

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    3 years ago

    Helpful 5
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    3 years ago

    Great work outs, always clean. Staff friendly, staff will help with equipment elliptical lowering seats

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    3 years ago

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    4 years ago

    Amazing workouts and love that you can do it in a short amount of time staff is always friendly!

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    5 years ago

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    3 years ago

    Grace and Katie are so awesome! They answer all my questions. I have Fibromyalgia and HOTWORX helps so so much.

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    5 years ago

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    5 years ago

    Love Hotworx and the heat feels fantastic. I always feel accomplished after the workouts and definitely sweaty!

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    Mountainside Fitness Chandler Ocotillo

    Mountainside Fitness Chandler Ocotillo

    3.9(160 reviews)
    0.2 mi

    Getting a membership at Mountainside was a really good experience thanks to DJ. He went out of his…read moreway to help me and made everything simple to understand. Super respectful, easy to talk to, and just overall a genuine person. Definitely made me feel comfortable getting started here.

    I joined Mountainside Fitness excited by the story. Friendly staff. Smiles. Free towels. Community…read morefirst. That story falls apart fast. I hopped on a Precor treadmill and tried to connect my iPhone. No luck. I asked staff on the floor if there was an app. No one knew. I went home and did a quick Google search. Precor uses the Preva app. Downloaded it. The app immediately asked for a club code. I called the Chandler location. Spoke with two people. Neither knew what I was talking about. I called two other locations. Same result. I finally spoke with an assistant manager. They checked with the general manager. Still no answer. Not a single person knew that Precor even has its own app. That alone was surprising. What happened next was worse. The assistant manager told me to call corporate. I did. The person who answered had clear attitude, no answers, and no idea who could help. I was then given the phone number for a local Precor sales rep. That is not a support experience. That is a handoff. I am writing this from two perspectives. 1) As a club member, this was frustrating and disappointing. 2)As a business consultant, this is exactly the kind of frontline failure I would escalate to ownership. You promote premium equipment, but your staff is not trained on basic features members actually use. You promote friendliness, but the experience felt indifferent, plus corporate attitude. You promote community, but new members are left to figure things out on their own. Mountainside Fitness started with smiles and towels. Somewhere along the way, the smiles stopped meaning much. (P.S. gave two stars because the physical gym is nice, equipment is good. But then again, that is the entry level expectation that every decent gym has. Customer service is the differentiator)

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    HOTWORX - Chandler - pilates - Updated May 2026

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