1. ELITE Edge Fitness

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Gilbert, AZ

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ELITE Edge Fitness

4.5 (4 reviews)
Closed • 5:00 am - 6:30 pm

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Burn Boot Camp

Burn Boot Camp

4.1(26 reviews)
0.3 mi

Beware! Extremely Pushy and Disrespectful Communication…read more on Sunday, 8/24/25 I showed some initial interest in their $79 deal online and almost immediately regretted it. Within five minutes, I received two phone calls, a voicemail from Ashley and a text message. I was busy at the time and didn't respond right away--yet about an hour later, they texted me again. I politely let them know I'd stop by on Thursday and requested that any communication happen between 8 a.m. and 5 p.m., Monday through Friday. Despite this clear boundary, they texted me again the following night at 9:30 p.m.--waking me up in the process--just to "follow up." This behavior felt invasive. It's incredibly unprofessional, disrespectful of people's time, and ultimately pushy to the point of discomfort. Because of how aggressively they pursued me, I've decided not to move forward with them. I do not recommend doing business with a company that doesn't respect basic communication boundaries. Completely distasteful experience. **Update - 8/26/25 Alicia Pretzer has now contacted me from a different phone number, after I explicitly asked to be removed from their system last night. I then called Alicia and expressed to her very clearly that this is harassment and she needs to stop contacting me. If this behavior persists, I will have no choice but to pursue legal action. I strongly urge others to be cautious--if you're just seeking information, be aware that you may be subjected to ongoing harassment.

Disappointed with Burn Boot Camp's Customer Service/Policies…read more I was really excited to try Burn Boot Camp after being an Orange Theory member for several years. Unfortunately, my experience was extremely disappointing. I signed a 6-month contract, but about a month in, I became unexpectedly ill and wasn't able to work out. I notified the gym, but it didn't matter, they continued to charge me and sent generic "we miss you" emails, which felt very impersonal given the situation. I accepted that I'd still need to pay out the rest of my contract, lesson learned. However, when my 6 months ended, they automatically rolled me into a month-to-month plan without my consent. I called and emailed to cancel, but got no response. After following up multiple times and forwarding my original email, someone finally replied and said I needed to fill out a separate cancellation request form. The entire process felt intentionally difficult. The lack of communication, empathy, and transparency was frustrating. Burn Boot Camp makes it very hard to cancel and doesn't seem to value customer service at all. I definitely would not recommend joining unless you're 100% certain you'll never need to cancel or pause your membership.

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ELITE Edge Fitness - gyms - Updated October 2026

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