Called Mountain Air for service on our mini split hvac system. Talked with Matthew over the phone…read moreand immediately received a text confirming our appointment. Prior to his arrival, I received another communication with an eta. Awesome. Matt explained the items he was checking on our system and some things to look out for with our installation. He was every patient with my numerous questions and provided insights on why we aren't getting good airflow to some of our rooms, that other companies were not able to answer. Service fee was reasonable, too. We'll call Mountain Air again for our next hvac service.

stellar customer service & prompt replies!! I strongly…read morerecommend Matthew at Mountain Air for all your AC system and heating needs!

Sufian of Prime provided excellent service! He tried to help me troubleshoot the issue over the…read morephone which was very generous. He is a person of his word. He scheduled my repair and though two of his techs called in sick the day of my repair, he came out and fixed the heat pump issue. And on his birthday! His quality of work is exceptional. The pricing was very reasonable and he offered me several options which is really nice. Luckily we were able to keep my old heat pump unit going. I will go back to Prime when I need a new unit. -Gerald

Bathroom exhaust fan installation. The first appointment had to be rescheduled which was fine;…read morehowever, there was a misunderstanding of what I wanted done. They quoted for exact replacement which clearly was not what I asked for. New quote was more than twice as much as original estimate once they found out they were installing an upgraded fan. I wanted two fans installed and only ended up installing one fan for about the same price as the original estimate. Minus one star for the communication issue but otherwise the installation went well and now I have a working fan instead of a hole in the ceiling. I appreciate their flexibility with installing a fan they didn't sell me which saved me money in the long run.

The owner of the company, Dan, reached out to me after I posted my review. He was very professional…read moreand understanding about my concerns, and provided a very generous resolution. A new technician, Ivan, was sent out to fix our dryer. He was very nice, personable, and efficient. Our dryer is working better than ever before. I greatly appreciate Dan, Ivan, and their communication. Thank you!

Very timely response. Tried to fix it same day, but when that didn't work they were able to install…read morea new AC and furnace system within the next 2 days. (Replacing them was a bit expected - the original were 25 years old.)

My heat pump went out so I was looking for a company that was in the same town as my home in…read moreBoring. Jake was here with in 30 minutes! He came out the following day and installed a new system. He and Ben were most professional, clean and efficient. Jake took the time to explain any questions. He all so gave me a tutorial on the use of the new thermostat. For peace of mind this is the business to go to for heating and air conditioning.

Scheduled an appointment to get a quote. Jake was late and called in to let me know. I agreed to…read morethe later time. However when he showed up another company was there (on time for their appt) to quote the work and Jake just left without letting me know he even came by. Waited an hour longer to find out he just bailed. I guess he doesn't believe in multiple quotes on jobs (as all consumers should do). Glad you are so busy you can provide poor service and don't need the work. I would not recommend this company!!!

I had a great experience from beginning end. Anton was communicative, friendly, punctual, and…read moreperformed high quality work. That also had more reasonable pricing when compared to four other businesses. What a great local business to support!

there 0k probly try to sell you a furnace though,.the tech was a pro he waved the sevice charge…read morewhen i asked him to leave after he discovered the main problem blocked chimney

Showed up on time. He was very knowledgeable. Did great work. Will use him again…read more k. h.

A visit to provide a quote was scheduled, but no one showed up and there was no phone call to…read moreprovide an explanation or to reschedule. Called Hayek, and they said they had not confirmed the appointment, so the miscommunication was not their fault. They have tried to be quite helpful.

I could not ask for better. Professionalism. Thorough. Respect for property…read more Timely. Good communication. Ducts, returns, dryer vent were cleaned. A true value.

My husband contacted Duct Guys to have our ducts cleaned 2 days ago. Unfortunately, the service…read morewas completed very unprofessionally and I'm pretty upset with the end results. Dust and dirt was left in all of the areas where the ceiling vents were cleaned. Our dryer duct was completely crushed by the techs which causes a significant fire hazard. I know for a fact it wasn't crushed before they arrived because I specifically had sears come back and reinstall my dryer ducts after they installed it incorrectly the first go round. Initially they crushed it as well so I'm very particular about it. Also our ceiling vents were left half screwed in causing danger for myself and my family. I have a one year old baby. If one should fall it could of potentially hit him. Vent orientation was not taken into account leaving my husband to get the ladder out and reinstall them. We chose the Duct Guys because of their great reviews. Unfortunately we cannot add to their great legacy of reviews. My husband was left with a lot of rework and cleaning. I am glad my husband checked the service but disappointed he did so after he paid. Do yourself a favor and always double check the service before paying. We now have to also go buy a new dryer duct. I'm extremely disappointed after paying over $200 to have to spend additional money fixing areas left broken by Duct Guys techs.