This is the best hotel I have ever stayed in. We went here the night of our wedding and the experience here exceeded all of our expectations. The shower is fantastic with multiple outlets and excellent water pressure. The bed is extremely comfortable. The room is very private. When I went down to get breakfast, the owner and staff personally prepared my tray and helped me carry it to my room. They included extra sweet gifts to congratulate our wedding. read more

Patel family owned and run hotel within a healthy walking distance of downtown Mountain View. Ok, well I prefer to drive, but my co-workers visiting from the UK enjoy the walk to our offices from the Holiday Inn. They like to walk off the breakfast buffet they've just enjoyed. The spread for breakfast is pretty nice compared to other "motel" type places. Dilip, the owner (who enjoys meeting and chatting up his guests), insists on making your stay here more like a full service hotel. You can go at any hour to the kitchen area and grab a snack or a glass of milk, water, or your choice of OJ or cranberry juice. A pancake machine? YEP! They've got it! Gladys will check you in at the front desk and tell you how to find your room. She's been working there for decades and takes pride in her position here - you can tell! The most impressive thing about this place is that YES it looks like a motel from the outside. The doors are all open to the outside just like a motel 6, BUT. and I mean a big ol BUT... Dilip has gone the extra mile to SOUND PROOF the rooms! It's incredible. The rooms are all sound proof and VERY SPACIOUS. Flat screen BIG SCREEN TVS? YEP! All with the latest technology too! You can plug you HDMI cable into the TV and connect it to your laptop for top notch Netflix or HULU TV viewing. It's pretty awesome! Hardwood floors that are FLIPPIN SQUEAKY CLEAN too! If you get a suite? You've got your own half size fridge, sink, and hot plate! King sized beds with your choice of pillow!!! They've even given us gorgeous shower doors instead of the questionable curtains that stick to your skin in the usual hotel environment. Plenty of long mirrors around so you can check yourself out and dance around in your outfit to make sure you're lookin sharp? CHECK! Let Dilip show you around his property and you'll be impressed. Another great feature that I thought was pretty amazing was the gym! It's got all the good stuff right down to Kettle Bells! Pretty cool, Dilip! Thanks for the service! read more

Very nice rooms. The staff was courtesy and very friendly. I have already told friends about Hotel Strata. I definitely will be coming back. read more

Super comfortable rooms c Big tv's. Small kitchenette's available. Everyone genuinely cares about me and gives great service. Gladys by day and Em on the closing shift. Pillow menu. Tasty samosas at breakfast. The coffee machine makes better coffee than any barista in town. Managers Mr. Dilip Patel and Mr Kirit Patel are on top of there game when it cones to exceeding expectations. Please don't stay here... I want my favorite room to be always available. I LOVE this place!!!!! read more

Hotel Strata - Gladys is the best! She'll take care of you during the day! - Hotels Near Me - Mountain View, California

I was looking for a hotel to stay in for 3 weeks while working nearby in Mountain View. Looking at pictures of the rooms online, they looked great but we all know how deceiving room photos can be. Let me say this, Hotel Strata is on a level of its own. The actual room was better than it was in the photos. Not a single follicle of dust on any surface, newly remodeled, high-end furniture, MASSIVE TV, beautiful bathroom, all the bells and whistles you can think of for a hotel room. Some of my favorite features: - room air filter - rollout desk (goes out over the bed) - bathroom heated floor tiles - heated bidet toilet seat - hdmi connection to huge modern TV - complimentary bicycles - ping pong table - free breakfast daily The owners and staff are the nicest people on the planet and are extremely accommodating. This was definitely the highest quality hotel I've stayed in. Will be back for sure. read more

If I could give more stars I would! Dilip and his family clearly take a lot of pride in their hotel and it shows. The rooms have very thoughtful features (heated floors, TV in the mirror, air purifier, tall showerheads, etc.) that make it clear they were designed for the comfort of the guest. The breakfast provided in the lobby is fresh and hot everyday, I ate it the entire week and never got tired of it. The location is also great, on the same block as Walgreens and some fast food, and just a pleasant 15 minute walk to Castro street with dozens of food and drink options. I will definitely be staying at Hotel Strata next time I'm in the area and I will be recommending it to anyone traveling to Mountain View as well! read more

Absolutely a fantastic 5 star stay. The customer service is unmatched and all the amenities that the room offered was a pleasant surprise. Heated floors, wall purifier, sensor lighting near the night stand, the heated toilet seat and water fall shower. The mirror in the bathroom has a TV in it...a TV, unreal. Also-all the water is purified and is drinkable. That's a first for me while staying at a hotel. I read someone complaining on here about sound or something? We were on the first floor and it was a quiet nights rest. Absolutely recommend staying here. Oh and breakfast was a nice touch, they offer hot, cold, cereal and fruit and various drinks for breakfast. Thank you Hotel Strata management for a pleasant stay. read more

Hotel Strata is a great place to stay. The staff is extremely friendly and helpful and the rooms are clean, roomy, and full of great amenities. read more

If I could give zero stars I would. First off, the front desk greeters are awesome. Very friendly and hardworking for sure. My girlfriend and I stayed here because of the reviews and to our surprise it was completely opposite. We stayed just one night for a conference the next day so we were in and out. I woke up and had little red marks all over my legs in the morning and freaked out thinking it was something horrendous like BEDBUGS!!!!!!!! It was. It was so bad. I can hardly type this without wanting to cry. I pulled back the sheets and lifted the mattress and there they were, tiny tiny little bugs. So disgusting. Do NOT stay here. RESPONSE TO GM Mr. Dilip Patel, hello there I don't believe we have met. Thank you for finally reaching out to me. I tried to get in touch with a manager multiple times but no response. Seems that yelp really struck a nerve. I absolutely did stay at hotel Strata. Our reservation may have been under my girlfriends last name? I'm shocked a GM would come on yelp and respond to a BEDBUG complaint with zero remorse or apology at ALL. This is truly unreal! read more

I love love love this hotel. The service is top notch, very accommodating to my needs and extremely friendly. Their staff is genuinely concerned about my well being, always asking if I needed anything and if/when I do - they were on it! They even picked me up and dropped me off at local places on the wknds - wow talk about awesome service! I feel like I've known the staff for years. They recognized me and knew my name on my second stay - seriously genuinely good people. The complimentary breakfast is more than just baked goods; they have eggs, bacon, sausage, bakes goods, all kinds of cereals, fruits, yogurt and even soy milk! The bed and bedding is delightful - maybe even better than what I have at home. Rooms are clean and very comfortable. I cannot say enough about Hotel Strata. I will not stay anywhere else when I'm in Mt. View and will highly recommend this hotel to everyone! Thank you Mr. Patel and your wonderful staff (especially Em)!!! read more

Hotel Strata - Part if the hot breakfast spread...yum! - Hotels Near Me - Mountain View, California

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Don't let the outside of this hotel fool you. I spent 3 nights here and plan on returning every few months to this spot. My room was immaculately clean (a big concern during our current times) and very well appointed. From a heated toilet seat, to a deep sunken tub,to the mirror in the bathroom turning into a TV, to a Dyson hair dryer, to a yoga mat and foam rollers, this room surpassed my expectations. Their customer service is exemplary. A shout out to Estefania who was so wonderful when I called to make my reservation. She took her time with me and I could tell she truly cared about making my visit special. The front desk team went out of their way to make me feel well taken care of. They have free bikes you can borrow and lots of trails in the area. Castro street is a short walk away. They have a lovely outdoor patio area with ping pong tables and a fireplace. This is a family owned hotel and so much better than the corporate Mariotts and Hyatts out there. Real luxury, super customer service, prime location, and very reasonably priced. Thank you for a lovely experience. I'll be back soon! read more

Wow. This place is AMAZING! Friendly staff. Great amenities. Nice place for business travelers or adults looking to get away for a weekend. The neighborhood itself is a little sketchy, BUT it is also balanced out by the fact it is also populated by a diverse Silicon Valley workforce. Lots of convenient stores and eateries nearby. Will visit again. read more

Amazing service and personable staff. Facilities and suites are gorgeous. Really great accomodations, made my girlfriend and I's anniversary wonderful. read more

My husband and I took our Mother in law to see Train at the Shoreline Amphitheater. We were so worried about finding a nice place to stay after the concert and we were so pleased with our choice. She LOVED the Hotel Strata!!! The rooms were clean and the staff was extremely friendly and helpful. We highly recommend this hotel for business or pleasure. I have never stayed anywhere that had a staff so nice and helpful as everyone at this place was. Thank you Hotel Strata for a wonderful experience. Big props to Santi read more

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I absolutely love this boutique hotel in Mountain View. I highly recommend this place for any length of stay. Hotel Strata is very comfortable and clean and also extremely stylish. I can' t speak highly enough about the staff. The customer service was first rate! read more

Hotel Strata - The automatic pancake making machine #helloagain - Hotels Near Me - Mountain View, California

Stay at this hotel. They go over and beyond to make sure you have a great experience. My wife and I stayed here for two nights in a king suite. The bed was awesome. The room huge. The TV huge-er. Best COVID protocols I've experienced at a hotel. They bring breakfast to your room! You can select the items the night before. All the staff were kind and accommodating. The amenities were unlike anything I've experienced, a toilet seat warmer, a TV screen in the bathroom mirror, a million options for inputs into the TV for techies and business folks. You could literally do zoom meetings from your king bed! So if you're in town for business or just need a getaway (this is right beside the cute town of Saratoga and the great downtown of Palo Alto, tons of hiking in the foothills and mountains of Santa Cruz, and super close to wineries and wine tasting), then come stay here! You won't regret it! read more

So glad that we ended up here last night! What a phenomenal experience from start to finish. Esthefania checked us in and was literally sweet as sugar, Kirit assisted me today while providing stellar customer service giving us complimentary breakfast, offering fresh towels and even coming to help make our coffee also allowed us a half day rate to check out later. Covid protocols are in place and Hotel is going above and beyond to provide a safe and clean environment to stay in which is much appreciated. And the room amenities literally had my jaw dropping- heated floors, air purification, rain shower +, tv in the bathroom mirror and that's just the beginning. I could literally live here and be content for life. Don't think twice on this one go and thank me later. read more

I was lucky enough to be booked here by my company for a week and I'm blown away by the quality of this hotel. Nicer, more well maintained rooms than Marriotts or other mid-price chains that I've stayed at, despite being no more expensive. Big, comfy, fluffy beds, massive bathroom area with plenty of counter space, all very clean. So many cool little touches that I've never seen anywhere else. There are gentle, movement-sensing lights under the bedside table that automatically turn on when you get up in the middle of the night for a drink of water so you're not fumbling around in the dark. They even had a heated toilet seat and a built-in bidet. Like, what?! The included hot breakfast every morning is quite decent - eggs, pancakes, omelettes, potatoes, all the usual fixings. Went to use the gym, which is in a separate little building but steps from the rooms. Was just fine. But the real amazing person behind all this is Kirit, who told me about how this hotel has been in his family for years and how he's always trying to think of ways to make the place better. (I swear this guy works so much harder than all the Bay area tech kids, myself included, who have the privilege of staying here) He even offered to take the shuttle to drop me off at my office with all my luggage on the last day of my stay, since nobody else was taking it that morning. Blown away. I wish him and his family all the best of successes. I have never seen so much care and competence put into running a family business and it is quite inspiring. Thank you for an amazing stay!! read more

Wow! What an amazing hotel. I only wish we could have stayed more than one night. We will definitely be back to enjoy the amenities more. Hotel Strata is a renovated motel; clearly an older building but the owners spared no expense in updating and upgrading. From the moment we walked into the lobby to check in (an hour early, no problem) we were greeted by some of the most friendly and professional hotel staff we've enjoyed! We were offered water, soda or tea, and food from the 24 hour food bar, all complimentary. Once we walked into our room, we were mezmerized by the bells, whistles, and tech! Clearly catering to the international business traveler to Silicon Valley, the room was equipped with motion sensor lights, dimmer switches, heated bathroom floor, standing valet with slacks press, Nespresso machine, a complete entertainment and Internet center, a massive flat-screen TV, and best of all, an electronic toilet seat with bidet. The bed was very comfortable, and we slept very well with the room-darkening curtains. The next morning, we enjoyed a very filling breakfast, included in the price of the room, with a wide variety of food options from eggs, omlettes, and sausage, to waffles, muffins, and potatoes. There is an outdoor ping-pong table and seating/dining area that we didn't have time to enjoy but will next time. Best of all, their weekend rates (remember they are mainly a business traveler hotel) are very reasonable; we paid less than $200 for our night. Next time we are coming to Mountain View, I know where we will be staying! read more

Let me start by saying that I am not the type to write a review/yelp unless it was absolutely awful. So being that im leaving a review means something substantial happened. So I'm gonna keep this as quick as possible. I booked this room through airbnb, and for the price ($140) I wasn't expecting anything special... I used airbnb because they had my ID on file and I recently lost my ID. So after booking I received the message from one of the employees saying that they we're anticipating my arrival and that I needed to bring my ID and credit card. Also there was a $200 deposit for the room that was not mentioned in the Airbnb post. So I felt like we started off on the wrong foot because the deposit thing wasn't listed and I felt like I was going to get a lot of kick back for the ID situation. So I'm a little upset after speaking with the employee via text, I explained my situation and that I didn't have my ID and she eventually replied that they would be willing to make an exception for me if I brought in a picture and other documentation to prove who I was, so no problem. When I arrived I brought everything I needed to show them who I was and when I walked in I was greeted by the nicest woman I have ever dealt with in customer service(I work in customer service as a bar manager), maybe even in life... She blew me away! She was smart, kind, thoughtful, efficient, professional, easy to talk to, and just a pleasure to talk to. You could tell that she genuinely cared. So walking in I was expecting push back and be given kind of a hard time regarding my ID incident but as we were checking me in she says "oh I saw in our conversation that your ID/luggage was lost so I made you a bag of some things you may need". This paper bag had a brand new mask, deodorant, toothbrush, toothpaste, razorblade, Q-tips, shaving cream, mouthwash and a bottle of their purified water in a metal reusable bottle. I don't have the words for how impressed I was with her, she was absolutely amazing to the point where I was completely happy just standing there and talking to her... i wasn't even interested in going to my room that's how impressed I was. I'm going to find out her name and talk to her supervisor and explain how amazing she made me feel. I didn't think that level of customer service existed anymore. So as we wrapped up she gave me my key and then she gave me a complimentary soda which was very cool. So as I'm walking to my room expecting that this will be just another standard room, I open the door(to the perfect temperature)and see the cleanest room ive ever seen! Walking thru the room had me in awe. The amount of thought and attention to detail was remarkable. I mean down to the smallest detail everything was perfect. The craftsmanship was amazing and had just about anything you could possibly need and everything to make your stay as comfortable as possible. Some of the highlights were the massive TV on the wall, the bed is probably the most comfortable thing I've ever slept on, USB ports in just about every Outlet, motion activated Lights under the side tables on the bed, a huge roll out desk that fit over the entire bed, heated floor in the bathroom, Keurig( which I would expect the container for water have some residual water or maybe some spots on it but know this thing was crystal clear), air filtration system with mood lights on the wall, reclining chair with footrest, smoking section, ping pong table, purified water stations every 50 ft and the list goes on. Again I cannot put into words how impressed I was with the amount of thought that was put into this STRADA. The fact that they spared no expense to make their guests as comfortable as possible was far beyond any expectation that I had. If I could give them 10 Stars I would. You will not find anything remotely close to this for the price I highly recommend it. to be completely honest I want to live there. My hat is off to you Strada. I feel that nowadays I've come to expect subpar quality and service almost everywhere I go and It shouldn't be like that. I truly feel like if all businesses treated people the way you did the world would be a better place. You Can Count On Me returning shortly thank you again for the hospitality I can't tell you how much I appreciate it. read more

This place exceeded every expectation we had. The manager, Estephania, was so nice during check in and throughout our stay. Lots of Covid precautions to keep people safe, yet comfortable. The room was very nice with lots of amenities. Pretty cool hang out patio area with fire pits and comfy chairs. We saw online they have "evening cookies," so we inquired about them. They said they hadn't done those in many months, but they made us a fresh batch right away and they were delicious! read more

I recently stayed at this hotel for the second time and wanted to share how pleasant of an experience I had, even with the recent covid pandemic going on. The first time I stayed here exceeded my expectations as well, but I wanted to highlight my most recent experience given the fact many establishments had shut down and shelter-in-place was in effect across the Bay Area. The hotel is in a great location on El Camino Real, close to most major tech companies, many shops/grocery stores, and minutes away from downtown Mountain View. It's a gem of a place and family owned. The entire staff is extremely helpful, professional, and genuinely interested in making your experience the best it can be -- they treat you like family, they pay attention to all the small details, and everyone I interfaced with was absolutely wonderful. The rates are also extremely reasonable, considering the area. When I checked in, they re-assured me that they had taken extra care to clean and sanitize everything in the room (as a preventative measure due to the corona virus), and when I walked into the room it was just as they had promised. I had to ask for late check-out at the last minute when something came up, and they were so accommodating. They even upgraded my room, provided some extra pastries for breakfast because they shut down their usual breakfast dining area (also due to corona virus & county regulations), and also went the extra mile to provide additional toiletries and goodies to make my stay even more comfortable. Anything and everything I needed to feel safe to stay there during the shelter-in-place order, they accommodated. I would absolutely go back to Hotel Strata as my first choice for my next trip back to Silicon Valley, and I highly recommend anyone stay here - you won't be disappointed! read more

Amazing hotel with exemplary customer service. This is a great example of where they go above and beyond to ensure guests have a memorable experience. The room was fabulous with all the amenities that make it feel like you are in a luxurious hotel. The breakfast options are varied and all are delicious. Rajeev and Dilip truly are a great example of what customer service means and how to ensure you are catering to your guests' needs. It was my birthday and Dilip and Rajeev helped my husband by providing a Bottle of wine and cute teddy bear. I noticed they were warm and welcoming to all guests during breakfast time, personally checking in in each and every guest to ensure they had everything they needed. This place is truly a hidden gem. If we are ever back in the area, this will be the only place well think of staying at! Thank you for making our stay so memorable and wonderful! read more

I stayed here for an interview, and it was fabulous! The rooms are incredibly high-tech, and everyone is welcoming! They have a shuttle that will take you to any nearby company , and it leaves at 7:15, 8:15, and 9:15. It's a hotel that feels like a temporary home. This will def be my go to place in Mountain View!! read more

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Easy to get to. Staff was very good, helpful and glad to have you. Room was nice, clean and had everything needed for our stay. Morning breakfast was good and plenty full. Definitely recommend staying here as we will return on our next trip to the area. read more

What a Wonderful place! The staff was very helpful and I felt super safe during my stay (during Covid). They tended to all our needs and even provided complimentary breakfast for pickup. Would love to stay here again! read more

It's 9:00 in the evening. I've just walked from our offices on Castro St to Hotel Strata--which would be a lovely evening stroll except I'm wearing my dress shoes! My body is still on Central time and all I want to do is crash . And then... Turns out I mistakenly made my reservation for 1 night (not 2). And when I arrived (a night "early"), there were no rooms available. This is where Em enters into this story. She is the most amazing front-desk person I've ever encountered--going above and beyond in this situation. She immediately gets on the phone to find me another - comparable - hotel for the night. 1st hotel she calls, booked. 2nd call - she holds a room for me. Em offers to call more hotels to find something better/nearer. I'm too stunned at her enthusiasm to help me out--most places would leave me in the lobby with my phone. She then arranges for a taxi to drive me to this new hotel (3 miles away), and then - here's the real kicker - arranges for the Hotel Strata shuttle service to pick me up from the new hotel to get me to my offices in the morning. Fast forward to night two, my actual stay at the Hotel Strata. I'm remembered by name, offered slippers (for the hardwood floors), bottled water, a sleeping mask... Again, stellar customer service. Yes, this is a converted motel. But, once you're inside your room, that fact fades away. The hotel room itself is quite nice, along the lines of the classier Hiltons, Hyatts and Marriott's I've stayed at: Modern furnishings, Aeron style chair, one of the largest flat screen TVs I've seen in a hotel, and so on. And... Shuttle ride to the office the next morning, the driver (who I've never met) knows be by name, after I mention my booking mishap. Yeah, Hotel Strata will be at the top of my list next time I return to Mountain View! read more

I highly recommend the Hotel Strata! The staff is so kind and welcoming. They cannot do enough to make you comfortable. The hotel is small, well located, and extremely clean. Obviously measures have been taken to ensure cleanliness and safety in light of the pandemic. This is much appreciated! Also the rooms are amazingly well appointed! I almost hated having to leave and come home. There is so much care taken in the planning of the amenities, that it would be easy to have a very long stay there for business people! I will not hesitate to stay in the lovely hotel again when my life dictates it. read more

WORTH EVERY PENNY. You want to save money on a cheap "motel" - why? This class of service & care is beyond concern for $/day. Oh...I could nit pick a zillion complaints. I can criticize anything -- can't you? But with this place it would seem like a sin to Heaven to do so. For me it WAS HEAVEN ON EARTH! Look at the grin on my face :) From 100 miles away I became deathly ill needing to get to El Camino Hospital ASAP; without a reservation and with 2- service dogs no less. This Angel, Em, found me a room with a living room where my mobility scooter could drive right in. Cool! Hotel Strata served as home base while I negotiated being hospitalized and finding someone to home board my 120 pound German Shepherd and 70 lb "Lassie" type Collie. But I was bleeding internally (3 units of blood lost), so weak I felt like gravity had been tripled, confused, difficulty speaking...oh God I was sick. Karma must have been cashed in because an Angel took the dogs, Em kept my room all week allowing me to be an inpatient for days of tests. It was like Mom had my back. Thank you so much! When I had the energy to ride my mobility scooter out of the Hospital (against medical advice) back to the Hotel Em called a cab so I could go get my Service Dogs back. It was late at night so I bought us all burgers from the next door IN-OUT BURGERS. My dogs loved that! Those fresh baked cookies? It's for real! The dogs loved the macadamia nut (I couldn't have any because I'm diabetic). Next morning we rode the scooter to the lobby where the owner made breakfast for us. Best cheese omelets, sausage, pancakes ever. Really good food. The dogs were quite enthusiastic. Too weak to load my car Mr. Patel helped put the mobility scooter in my Honda, carried my luggage. I almost cried to be treated with so much love & concern. This place was Heaven sent as far as I'm concerned. So I won't complain about anything. You shouldn't either. LOVE! Verne, Tyler, and Collie. Kisses to you Em! Hug to you Mr. Patel! read more

Its understandable that "Howard Johnson's" flashes across the brain when you pull into the driveway of this hotel. I literally sat in the parking lot wondering "do I really want to stay here?" Luckily I did not let my first impression stop me from enjoying this amazingly comfortable, modern hotel. My room was the size of a one-bedroom apartment with impressive upgrades such as heated floors in the bathroom, TV in the bathroom mirror, wide-screen TVs in bed and living room area, fast and free Wi-Fi, comfortable bed and free breakfast. If you are visiting Google, as I was, this location is ideal (15 minute drive). The customer service was also fantastic. The reason this is not a 5 star is because its not the Ritz Carlton in terms of elegance and amenities. But for a reasonably-priced hotel (for the area), service, space and comfort - Hotel Strata is a surprisingly good value. read more

I stayed there for 2 nights last week. After a long flight I was so tired and as so happy how nice and clean everything was. The hotel staff is very nice and accommodating , Em, you are the best! I am amazed how everything at this place is design and treated with lots of care. I didn't get a chance to meet the owner but he/she is doing a great job, better than other big chain hotels I stayed at. The bed/ pillow was comfortable, internet fast, room ventilation not too loud, and cleaning lady was very good too. The breakfast was really good, the lady who ran it is called Linda, she is very dedicated and makes delicious pastry, and she is very funny. It was an awesome stay! If you go there please say Hi for me to Em and Linda. And yup, the heated floor in bathroom was definitely a treat. read more

Best hotel experience! Mr. Patel in particular was a fabulous host. We had a nice suite which comfortably fit our four kids and us. Great hot breakfast, nice pool, and great location. We'll definitely be returning. read more

Hotel Strata - We were even picked The Family of the Week! - Hotels Near Me - Mountain View, California

All of the rave reviews did not prepare me for my impression of this hotel. Yes, there are many plusses. The rooms are very clean, with built-in air filtration. Covid policies are well in place. The bed was very comfortable. The enormous big screen TV is here, as is the fancy waterfall showerhead, automatic lights below the nightstand for when you get out of bed (bring eye pillows if your partner gets up a lot) and a fancy toilet with a heated seat. We were in the farthest building from the street, however, and traffic noise is heavy. There is no landscaping at all and all the rooms face the parking lot. And the sound carries between floors. We were on the lower level and could hear the people above us walking, as well as hearing their bed's vibration in the early morning hours when they were making love. Not my idea of a 5 star experience. read more

I love this place. I recently stayed for a week. I give it 5 stars for the value, competency of the staff and amenities for the price point. The staff is phenomenal. Every one of them. They really care about providing a good experience, are all smart, and sophisticated. Not what I expected for checking in to a small-ish motel. The fixtures in the room were all beautiful. I loved the separate sink from the bathroom. Everything functioned perfectly. And everything was extremely clean and well cared for. I am a light sleeper and was worried about both road noise and the A/C noise. Unlike many places, the HVAC can be set to have the fan always on (whether it needs heating /cooling or not), which provides good white noise. The place was extremely quiet. No late-night door noises from adjacent rooms. The breakfast is very nice for a small place. Good choices, whether you want to eat healthfully or heartily. And the woman working that area was charming and sweet. I took advantage of the fitness center, because it was well appointed. Everything you would need, including dumbbells. They even have 5 bikes to use. It is a fun way to go to Downtown Mountain View for a meal, or just see the nice neighborhoods nearby. They have bike locks to use as well. Thanks to all the staff for making my stay so pleasant. read more

FINALLY!!! I'm on my 3rd week-long business trip to Mountain View in the past 2 months and this is the best hotel I've stayed at. The first time was at Wild Palms which was whatevers but in a terrible/ghetto location. Second was at the Zen hotel where I found not 1, but 2 bugs in my bed. We barely checked in last night but I felt compelled to write this review right away because I'm truly impressed by this hotel. Perhaps the previous experiences are making me rate this hotel a bit higher than I normally would but it is well deserved. My room was clean, bed is comfortable, has everything you would expect a hotel room to have. The gentleman at the front desk was very nice and even gave me a courtesy call a few minutes after checking in to make sure everything was to my expectations. The gym is nice (best of the 3 hotels mentioned) and is open 24 hours, there is a heated swimming pool but it looked pretty dirty. The location seems to be good as well. There's a restaurant right next door and it's only a 5 minute drive from downtown (castro st.) Complimentary breakfast is good (best of the 3 again). Hopefully, this is where I stay for any future business trips. read more

Mr, Patel "GM", I have documentation that Expedia has zero documentation/record of your hotel contacting them in regards to my credit card. Hotels.com has zero documentation/record of my reservation having any problem whatsoever. Hotels.com contacted you when I was being told my reservation was canceled. They got verbal confirmation that your hotel had canceled my reservations and it was nothing to do with them on their end. They Explained to me that even if I used a card that had been expired or declined for whatever matter, that is something I would proceed with correcting when I checked into the hotel considering I opted in to pay at the hotel rather than to pay online. My credit card was taken and secured in the system at the time of booking months before my reservation. My card has been used hundreds of times since our visit and my bank has had zero record of my card ever being declined, Clearly something has happened on your end. To touch on the topic of my demand of your sweet for the standard room price, I was very happy with a standard room. I was demanding you do something to accommodate us because of the reservation you had canceled Without even speaking to me or trying to call me directly. I was demanding that you do something for us, standing in your lobby with our luggage an hour before a concert with our reservation is canceled because you and your team did not go the extra mile and pick up the phone to call one of your guests and confirm a reservations/credit card. The only room you had left was a sweet, I would've been extremely happy with a standard room just like we planned I'm paying for. This is a very poorly run business trait. I'm a little uncertain on your response to me "threatening" your hotel. There is no threat here at all, there is a promise that I will never return to your hotel and I also promise to tell everyone that I know, that travels for work in that area and whom ever I see fit in need of knowing . I will let them all know about my experience. It sounds like bad mouthing, because it was a horrifying experience. To be yelled at by the general manager, You are a real class act to follow. The end result is that my experience was unfortunate at this hotel, we have had a couple of very nice stays at this property until this one day. I was baffled by the way we were treated and spoken to by the general manager, your self. You did nothing to accommodate us and had no remorse for what we were going through. You reminded myself over and over that this was my fault and you did everything you could. One star business on the "GM" alone. read more

Highly recommend: looks can be deceiving The outside of this place can be deceiving. I have heard tale that it was once a Holiday Inn Express. Looks on the outside like it wants to be a motel. Inside, however, this family-run place is decked out in tasteful, classy, and top-notch fashion. Comfortable bed and linens, nice television, solid free wifi, and great fixtures in the bathrooms. In room microwave, safe, fridge, iron, steam press, hair dryer. High end ipod friendly alarm clock. Even the light fixtures are lovely and smartly placed. I liked the beautiful hard wood floors, though some of my friends complained that it was too loud. (I was on the 1st floor and wasn't bothered by the sound of my neighbor above. Maybe she was using the slippers they gave us at check-in!) All that being said, the best part about this place is the fantastic customer service. I was part of a big group with a huge variety of demands and needs. Each staff member bent over backward to make our stay delightful. They arranged shuttles and limos, accommodated various needs, allowed us to use their cute lobby conference room for an impromptu party, provided us welcome bags... and even more impressively remembered each and every one of our names throughout the stay. In an age when customer service often seems an elusive dream from the past, this crew brings top notch service back. (Example: as we left for a night in the city, the young woman at the front desk gave us her cell phone number in case we missed the last train. Then she *called us* to make sure we'd made it on that train.) Please pass up the big chains in town and opt for this family-run special little place! read more

What a delightful place this is! Our room was spacious, tastefully decorated, and spotless. Best of all, every person on the staff was beyond professional and polite; there was attention and consideration, and genuine interest in each guest. read more

I arrived to this hotel on Business for the week. I have truly not met an overall friendlier staff. From the booking with Gladys the previous month, checking in with Em who is friendly as all get out, Kirit who was my awesome tour guide, restaurant suggester and car conversationalist, and Linda in the mornings at breakfast. Seriously, you will not find friendlier people. Security and door keys are nice. The rooms are fantastic. Wood floors and the heated floors in the bathroom!! The rain shower is awesome. The wellness center has up to date equipment that was great to use. I hope to come back and stay again sometime. read more

This is one of the most comfortable rooms I have been in!! It's super clean, decor is up to date the roll out desk is amazing. The fitness center has new equipment and the staff greet you with a smile. Cina let us check in early and was super friendly on the phone. I can go on and On. We would be super happy to stay again! read more