This was truly an exceptional stay in Rome at a truly luxurious and grand hotel!…read more Check-in was easily completed on the app with a room upgrade confirmed as a Bonvoy Platinum member. Upon arrival an extremely friendly staff member completed the check-in and provided the room key cards. She also mentioned a unique Platinum benefit they offer - a $50 daily food and beverage credit. This really came in handy when we wanted some mini-bar items or afternoon cocktails at their restaurant Lumen. Late 4:00pm Platinum checkout was confirmed at check-in and was noted in the Bonvoy app as well. We had an Imperial King Room which had a lovely view of Rome and was quite spacious for a European hotel. The bathroom was well-equipped with bath and shower and luxurious Acqua di Parma toiletries. One minor issue - it was challenging to work the television as it was very slow to respond to remote control entries. It was also challenging to find English speaking programs. Additionally, there were no streaming services (e.g., Netflix) available and no way to connect the TV to a phone or iPad to stream programs. The bed was extremely comfortable with very soft sheets. The bathroom towels were thick and luxurious. Staff were extremely friendly and responsive - when we needed ice it was delivered expeditiously to the room. Platinum members receive complimentary breakfast daily for two which was a truly grand affair. A gigantic buffet of hot and cold items including various pastries and breads as well as a chef for eggs and omelettes to order. Mimosas are also included (ask your server)! This was a wonderful way to start the day, but I would've like a bit of variation as the items seemed identical day to day. The hotel location is quite convenient and is within walking distance of the Trevi Fountain and the Spanish Steps. It is also within easy walking distance of two different subway lines, and it's a quick ride to the colloseum. I highly recommend this hotel for your visit to Rome!

This hotel is amazing! The staff is the true key to a great experience from start to finish. The…read morebellmen, the check in folks, the dining room servers all day and evening, the housekeeping crew, and the concierge. The hotel is a beautiful structure and while a bit dated in some areas the overall appearance is very good and old world like I expected. Our room was very nice though there was no place to sit and read as the only chair was at a desk and another side chair that was not practical for reading. I would recommend they consider that. The breakfast buffet is one of the best I ever experienced in all my years of traveling with so many options you cannot possibly try them all. The omelette chef was so accommodating and friendly. We had lunch there the day we arrived, breakfast each day and even decided to dine there for dinner one night instead of going out. All the servers went above and beyond for us and made us feel so welcome. They have live music that is very classy and works great for the environment of the hotel. We saw several different duos for evening and breakfast services. We spent three nights in this hotel before we boarded our cruise ship and really enjoyed every minute there. I highly recommend this hotel if you are traveling to Rome.

It is a classic hotel that does show its age in certain areas, but we had a great stay and a huge…read moreroom and really enjoyed the breakfast buffet. Our room was upgraded as a part of our Marriott status, and we had a huge balcony (although it was too hot outside to enjoy it). Our bathroom had a double sink and both a shower and tub, although it could've been larger relative to the size of the room. Good amount of closet space, as well as a large desk with lots of drawer space. Bed was comfortable and there was even turndown service every evening. The gym and spa were both in the basement. We didn't use either but did visit the gym to see that it was quite large for a hotel gym with lots of equipment. The entry of the hotel seemed small, but past the concierge desk, there was a huge (empty) ballroom, and spacious seating area with a bar and a fancy chess board. The breakfast buffet was included as part of our status as well, and there was an made to order egg station, plus a huge selection of pastries and breads, yogurt, cereal, juices (plus a juicing station), and some hot dishes. You could definitely eat something different every day. Staff was super quick to bring coffee or clear dishes off your table. Caveat: there are a lot of stairs in this hotel that are not accessible, so be prepared if you have suitcases or mobility issues (couple of steps to enter the front door, couple of steps to get to the elevator, etc). Location wise, it is in a quiet neighborhood (nothing really nearby), and is walkable to some of the famous Rome attractions, but it is uphill to come back (and can be quite dark). It is probably easiest to get a car/taxi, but still doable depending on where you go in Rome. All in all, we had a great stay -- the AC worked great during the hot summer month and the breakfast buffet was excellent.

I am posting this publicly because I believe Apple Vacations, Marriott, and the Westin Excelsior…read moreRome need to take ownership of what happened and make this right. I booked and paid in full for my vacation package through Apple Vacations, including my stay at the Westin Excelsior Rome. Despite that, when I checked out of the hotel, I was told the hotel had not been paid and my Citibank credit card was charged thousands of dollars for a hotel stay that had already been purchased. That should have been the end of the story once the mistake was discovered. Instead, it became weeks of phone calls, emails, credit card disputes, and finger-pointing between companies. Rather than simply reversing the erroneous charge to the Citibank card that was improperly charged at the hotel, Apple Vacations chose to issue a credit back to the American Express card that I had originally used to purchase the vacation package. While that may have balanced their internal accounting, it did not make me whole. As a result, my American Express balance was reduced, but I was still left with a large balance on my Citibank card--a balance that exists only because the Westin Excelsior Rome improperly charged me for a prepaid stay. To make matters worse, Apple Vacations was unable to provide an invoice that clearly documented my hotel stay had been paid in full before I traveled. Because of that, Citibank reversed the provisional credit they had issued during my dispute, leaving me responsible for a charge that should never have occurred. The financial burden created by this error was shifted to me instead of being corrected by the companies responsible for it. What is most disappointing is that no one took ownership. I expected Apple Vacations to advocate for its customer. I expected the Westin Excelsior Rome to promptly reverse a charge that never should have been processed. I expected Marriott, a brand I have trusted for years as a Marriott Bonvoy member, to uphold the level of customer service its reputation is built upon. Instead, I was left navigating a bureaucratic maze while the companies involved appeared more concerned with their internal processes than with restoring their customer to the position she was in before the error occurred. My travel advisor attempted to assist, but ultimately I was left to fight this battle myself. That should never happen when a customer has paid for a vacation package through a major travel company. This is not about seeking special treatment. It is about accountability. I am asking Apple Vacations, the Westin Excelsior Rome, and Marriott to do what should have been done from the beginning: acknowledge the error, correct it in a way that truly makes me whole, and ensure that no future customer has to spend weeks resolving a problem they did not create. I hope someone in executive customer relations at Apple Vacations or Marriott reviews this and reaches out. I would much rather praise a company for how it resolved a mistake than continue sharing how it failed to do so.

Everything is at its best here. Staff, rooms, food, all…read moretop notch. Worth every penny. A must place to stay.

Lovely! We really had a nice experience at this hotel. The location is superb, very safe,…read moreaccessible etc. Enjoyed all aspects.... Special thanks to the staff especially to Morena!!! She exemplified customer service. She made us feel very welcome. Overall, we had many interactions with lots of staff members and they were almost always very patient and gracious with our unfamiliarity. Housekeeping was excellent. Concierge was top notch. The rooftop bar was a lot of fun! Breakfast buffet also a winner. Honestly, what's not to love at this location? I suppose if I were it nitpick the shower ledge was high so may have been tricky with my previous injury but the water pressure was a plus, also the bidet and so were the bath products. I would def come back here. Yay!

Stayed here for our first visit to Rome. The hotel staff were wonderful and very welcoming our…read moreentire stay. The hotel is conveniently located near the Vatican and a good walk from Trastevere. My wife and I also enjoyed the breakfast, which had a great spread and was helpful to start each day with a good breakfast. The AC is also much appreciated during the hot Italian summer!

Very nice hotel located near Vatican City. We only stayed 1 night but found the hotel worthy of 5…read morestars. Service was that of a luxury hotel. There is a bar and restaurant inside the hotel as well as small shops adjacent to the hotel. We found the room to be very comfortable although it did have a shower/bath combo which I do not like. We spent some quality time in the bar and found it to be comfortable with drinks priced fairly. Breakfast was included and it is extensive with all kinds of breakfast food options. Coffee, juice and water are also included complimentary based on your selection for lodging. It's not the Ritz but definitely not Motel 6. Good place to stay while in Rome. Price per night was nearly 500 euros but that is about what other nice hotels were in the area.

After a fabulous trip last year with 3 great hotels in Italy, I was underwhelmed by this hotel. The…read moredecor in the lobby was ok but once we got into our floor, everything seemed run down. The paint was peeling on the baseboards, the flooring is coming up in front of the bathroom, I am assuming from water damage, and there was a nail sticking out of the floor in front of the bidet. The TV was very glitch and our last night in the room, the TV wouldn't change channels or turn off, most likely dead batteries. Every time we entered the room, there was a foul smell and the peep hole cover didn't cover. The floors above us was loud as well. Our stay included breakfast but again, very underwhelming. There breads were dried out, the eggs runny/mushy, and the fruit tasted like it was going bad. Not impressed with this location at all.

Truly enjoyed my experience and stay here. I actually love that it's close but at the same time…read morefar from all of the hustle and bustle. This is more of a locals vibe / locals neighborhood with a few restaurants around. But hotel itself is very well kept and clean and the staff are extremely friendly and helpful. Food downstairs was good. Would recommend and stay here again.

A little tricky to find as there's two alleys that lead to the front door one can be driven down…read morethe other is a set of steps. The lobby is small but cute. Desk greeter were nice. Our first floor room was in good shape and very clean. It included a wardrobe with a safe and a mini fridge and a desk and chair. The shower had a nice rainfall head with the sprayer hose. There was two windows that you could open to the courtyard. The beds were comfortable and there was Italian TV available. Breakfast is on the third floor, which had a great view and it was a very large room with many options for breakfast. Including fresh fruit, pastries, breads, cereals, cheese, and meats, There were hot eggs & sausages, juices coffee & milk. Price was a tad high for the accommodations but the location was excellent. Luckily we used pints b/c it woulda been $500/ day.

Terrible experience - avoid this hotel Rating:…read more We booked Hotel Bolivar in Rome and updated the reservation as requested. Due to the war in my country, we arrived one day late -- and were told on the spot that our room was canceled without notice and given away. They refused to reschedule, refund, or respond to any of our emails. This was supposed to be my birthday trip, and their cold, careless treatment made it a nightmare. Do not trust this hotel -- completely unprofessional and unempathetic.

This hotel is centrally located in Old Rome just minutes from the Colosseum. We had an excellent…read moreview of it from the rooftop pool but chose not to pay the extra rate for a view room. It wasn't really worth it anyway after having seen it. Check in was quick, though our room wasn't ready for several hours as we arrived early and could not be accommodated. The front desk staff are friendly and kind. The elevators are small so you can't fit many people with luggage in them, but they run quickly and efficiently. The rooms vary in size - we had a standard double room which had a queen sized bed, desk, mini fridge, TV, closet and luggage storage. The bathroom had a toilet, separate bidet, shower and sink with a small very low countertop. The shower is a rain shower and they do not provide shower caps so come prepared if you skip hair washes. There is a separate wand to account for that. They only provide a single hair/body wash in the shower so bring your conditioner if you use it. Water pressure left a lot to be desired, but the temperature was nice and hot. The bed was comfy enough and the wifi was strong throughout the entire hotel. AC in our room was plenty strong. You have to keep a key card in the slot for the electrical in the room to function like most hotels do these days. Someone complained in a previous review about lack of AC so that might be why. There is a rooftop pool overlooking the Colosseum. Summer hours are 11am-8pm. I wish it stayed open later and had adults only hours. Kids were obnoxiously splashing around in the merely 3' of water and parents couldn't be bothered to ensure they weren't bothering others. We did not eat or drink at the rooftop bar. The prices were insane and there are so many great cafes in walking distance. The hotel is also maybe a 10 minute walk to the nearest Metro station and very close to a Hop On Hop Off stop. We walked all over Old Town Rome and got to see so many amazing things. Would definitely book this hotel for our next stay in Rome!

The breakfast went down hill, I don't like the coffee machines the ggs tastes like garbage. Bacon…read moreisn't cooked and the rest I wouldn't feed to my dog. The pool is not open at 8 am and it's already 85 degrees. But the staff is very helpful and great, the rooms are very nice. Housekeeping could be better.

Great location when visiting Rome close to the Coliseum Pantheon and Trevi Fountain. Rooms are…read moresmall but a good staff with Lorenzo at the front desk.

Location, location, location. Near the center of a lot of sights. Bed/down pillows are super comfy,…read moreAC works great, water pressure in shower is good and free waters. The ehhh, walls are super thin so you can heat your neighbors especially from the bathroom. This used to be some boutique hotel so the way to navigate to your room is squirrelly--so ask for help carrying luggage up the stairs as the lift does not go to the 1st floor. Was reasonably priced, clean with modern features. SPECIAL NOTE: most hotels in Italy DO NOT have face towels--so I recommend bringing the disposable ones if you need to them like I do....