We had a wonderful stay! Our room was a corner suite with beautiful views. I highly recommend this hotel. Bathroom could use a little extra attention. But other than that, wonderful. read more

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The staff are very friendly and very accommodating. Room s are clean. I would recommend this hotel to friends and families. Front desk staff Daniel is awesome. Super friendly. read more

Truly enjoyed my experience and stay here. I actually love that it's close but at the same time far from all of the hustle and bustle. This is more of a locals vibe / locals neighborhood with a few restaurants around. But hotel itself is very well kept and clean and the staff are extremely friendly and helpful. Food downstairs was good. Would recommend and stay here again. read more

Stayed at this property in September of 2024. The room I had was excellent. I stayed in their loft 2-story room. It was beautiful, well designed, modern and practical. The price was great as well as the location which is central to a lot of attractions. The food, bar and hospitality were all great. My only issue with this location, one morning as I was leaving for an activity I planned in Pisa I was leaving around 6:50am to catch an Uber to the train station. I saw them setting up the breakfast which was included in my stay that was available starting at 7am. I attempted to take a donut to-go as my Uber was almost near. Their was an unpleasant and rude server who told me it wasn't open until another 10 minutes. Dispute it being almost 99% set up and given my circumstance of having to leave, you would think someone could have made an effortless accommodation. read more

The location is great however the rooms walls were very thin. You can hear the tv sound of your next room neighbor. I wasnt able to sleep because of the noise. All the room lights were also suddenly on after a reset of the system at 3 am adding to the inability to sleep. The least to expect from an expensive hotel. My children and I were not allowed to check in early even if they let others do so. Please consider to stay somewhere else. read more

We enjoyed our stay here. The location is great. The staff is very helpful and friendly. Small elevators. The free breakfast every morning was a nice way to start the day. The hotel is nicely appointed and fairly well maintained. The rooms were a little on the small side (especially for a junior suite). The beds were comfortable. One of the TV's in our room didn't work. The bathrooms were a little on the small side and I don't think the ventilation fan in ours was working because we had some black mold on the ceiling around the shower enclosure. The one thing that annoyed me the most was the musky smell of the oil diffusers around the lobby. This hotel probably deserves 4 stars, but because of the mold, the broken TV and the heavy smell of musk oil, I dinged them a star. read more

This place has Location, free breakfast, desk candies and wifi going for it. I must have missed the omelet bar from the other review, bc all I saw for breakfast was fruit, bread, coffee machine (hard to get used to those little Americano cups) pastries, and cheese. Our room was ok, but again, why not more towels and counter space in the bathroom? The coffeemaker in-room was a pod machine, not the instant stuff from other hotels, so that was something. There was ONE closet/clothing storage place in the room, near one of the beds. Whomever stayed in the bed near the window had to either walk across the room or use the chair as a luggage rack (they didn't have one anyway, but a hassock did the trick) The staff, like most in the places I visited on my Italy tour, was a little standoffish, esp when asking for maps. This place appears to be popular with businesses and conferences, so maybe they are used to more independent guests, not families and couples in need. I requested a computer/printer to print my boarding pass and was told they do not HAVE printers for tenant use, but rather we had to download and send the documents to the hotel via email! That was kind of a hassle! But they did have a little breakfast waiting for our tour group before we departed for the airport on the last day after getting up at an unholy hour! read more

Nice hotel. I recommend it. -Very good location -Nice staff -Good internet -Clean rooms -Comfortable beds read more

NH Collection Roma Centro - Hotels Near Me - Rome, RM

We had two room as there were three of us. We were staying in Rome for three days after a cruise. The first night the air conditioner for the hotel broke, but only in the rooms. We all kept waking up all night because it was so hot. When we complained the next day we were told that it was being repaired but not given any compensation. On our final night I went to the restaurant to order some food to bring up to the room. When I was asked where I wanted to sit I told the lady bartender that I was going to take my pizza up to the room to share with my friend. I was told NO!!! I want to order a 14 euro pizza and she said that they would have to bring it up to my room and that room service was 10 euros. So 24 euros for a pizza that I could bring up myself. REALLY?!!!! What is the difference? What a bunch of money grubbing a**holes!! The lady was so rude. The staff overall were very rude and unhelpful (except one young lady who worked in the restaurant). We had stayed in Barcelona two days pre cruise at the NH Collection and they were very helpful, very pleasant and very accommodating. The folks here in Rome definitely need to learn some customer service and some manners. If these folks are trying to get tourists out of their country, they certainly drove this one out This was my second time Italy and I definitely won't come back here. If anyone is looking for a place to stay I certainly wouldn't recommend this hotel. My friends were in a different room and said that their shower had all sorts of mold in it. That's just GROSS!!! read more

First let me preface- I'm an American. An American that used to larger elevators and shower curtains. The staff is great. There is always someone there to speak English. That was very helpful for someone like me that can understand some Italian and can speak even less. Check in was simple and they can call you a taxi. The elevator was super small for 3 people and 3 weeks worth of luggage. But take two trips. The room was clean. We also asked for an extra little bed. That was great to have. The bathroom was not my friend. I didn't like not having a shower curtain but I was in the minority with my party and I think I was doing something wrong so don't let that stop you. The location was certainly the best. The hotel was close to shopping an actual neighborhood (away from the touristy spots) and a few blocks from the Vatican. We could have walked across the river to all the big spots but we took a cab every night. It is a quiet little hotel on a residential street. A nice long walk and plenty of cafes. Great value! read more

My wife and I had a great stay here. Great location, clean, comfortable, a very good choice. We had a little problem checking in - the room keys didn't work and once we got in, our non-smoking room smelled like smoke (and had two single beds). The staff was apologetic and put us in a renovated room with a king size bed. We liked our room - comfortable, clean and decent size. For me, a good hotel will address problems when they arise. NH really delivered. The free breakfast buffet was nice. Don't miss the omelette station. It's easy to miss. Put your ingredients in a bowl, give it to one of the staff and a delicious omelette will magically appear. Yum! Most of all, the location is great! 15 minute walk to the Vatican, 10 minute walk to the Piazza del Popolo and 3 minutes to the Metro station (5 stops to Termini Station, transferring to the airport train - easy!!) Lots of good restaurants in the area, plus shopping and cafes/gelato!! We would stay here again. read more

I love this area. Quiet and safe. Near shopping, many local restaurants and of course the Vatican is about a 15 minute walk. The front desk staff is very helpful. The hotel is comfortable. I would eagerly recommend this hotel. Ask for Gabriella...she's a delight. read more

I am amazed that celerity cruises uses this hotel. I feel it it a glorified super 8, and it doesn't help when the guys at the front desk are extremely rude. Either they hate Americans or that's just the way they are. It has not been a good experience. Would NOT recommend. read more

NH Collection Roma Centro - Plumbing is not in the cards for these guys - Hotels Near Me - Rome, RM

My trophy wife and I stayed here as part of a tour package. The room was nice and clean. The lack of power outlets made me wish I had purchased an extension cord. This was more of a residential district but a ten minute walk to the peoples plaza, the Spanish Steps and double the walk to the Vatican. Being the ugly American, I found the lack of street signs a bit daunting, but that is not the fault of the hotel. Despite being down the street from the Somalian Embassy the great Equalizer is on the next street is the anti Mafia headquarters. The breakfast was good, the only problem was one had to pick through a pan to find bacon cooked. The breads, rolls and everything else was great. If you travel one block east of the Hotel, towards the Tiber, there is an Italian version of a supermarket, which more resembles an American Seven-eleven. Within a quick walk from the hotel, there are several dozen places to eat, pick up a soda or grab an ice cream. The hotel is fairly close, five minute walk to bus lines, the Rome version of a subway. We found ourselves calling a cab, which the hotel staff were more than happy to call. The front desk staff were great. One person was able to shift from English, to German to Spanish with out even thinking. I would stay here again. read more

The most dysfunctional hotel ever been to. The front desk manager was too lazy to accommodate me soon , made me wait 2 hours for a room after a very long journey and with a baby that didn't sleep at all. Help wasn't near. The lobby was hot, hotter than outside the receptionist said some people felt cold and they turned off the AC. It was boiling hot!!! The bathroom had no counter or surface to place your things I had to put everything in the floor. The AC keep turns off as this management are determined to save every penny they can on energy. Rooms are much smaller than they claim of show. Rhee is no view whatsoever beside back yard and neighbors window. The only good thing so far is breakfast. I paid over $300 per night for a room with extra bed, so what they did they pushed everything to the corner to add extra bed. Every time I close the door I have to slam it and dust fell off the ceiling. The bed headboard fell on us last night It is attached to the wall with Velcro. That's the Italian way treating guests with fraudulent attitude. This hotel was a "collection" choice of Chase travel, inaccuracy couldn't be defined better read more

Cleanliness: The room and the hotel were generally clean. Room: The room was nothing special but it was clean and bigger than other European hotel rooms (note: it was not a big room). Location: The Vatican area has a reputation for being farther away from the main sites and thus a bit cheaper but I didn't feel that at all. The area around the hotel feels more residential and is only a short walk from all the sites in Centro Storico, Piazza del Popolo, the Spanish Steps and the Vatican. There are 2 very well known gelaterias and a supermarket very close which is an added convenience. Safety: No problems around the hotel. Service: Nothing special. They wouldn't let us check in early which normally is fine if the room isn't ready but the worst part was that she didn't even look to see if any rooms were ready. She just said we can't guarantee any rooms before 3pm so we should check in then. CONCLUSION: We got an OK deal on Hotwire but in general this hotel is average in nice area. read more

Great location and clean. My only complaint is there are no irons in the room. I called to ask for an iron and was told to come down to the desk and get a key to a room on the 8th floor. My room was on the 2nd floor. It becomes a major inconvenience and reminds me of college dorm life. If you can't supply an iron per room then when not have a small quantity to guest the request them on demand. I hope this property upgrades. read more

A really good hotel. Friendly staff and a good breakfast. Be sure to request a room on a high floor so you can get a view of the Vatican.

Certainly not a 4-star hotel. I would not stay here again. The walls are paper thin. The staff was rude. My shower door leaked, I told 2 staff members about it- it was never fixed. Room wasn't the cleanest. Not sure if their security is the best I had a strange man knock on my door--who wouldn't leave & I had to call security, which wasn't very quick. ! In dire need of an update. Only positives were 1) good location to Spanish Steps & 2) quick cab service. Too pricey for what you actually get, you're paying for location. Also-- you pay quite a bit for 'the good' internet service, which is mediocre at best...and you have to keep reconnecting... read more