We fell into the same trap, although it seems they are erasing reviews on other sites. This hotel was ranked 7/10 on other sites and not a single mention of this bait and switch tactic. Got the same deal. Booked a room months in advance, then they tell you there are no rooms two days before you get there, and sent us to a condemned part of town. No hyperbole. The "sister hotel" should have been shutdown, and may have been until we got there. No refund, no offer, just lies. It seemed like they rounded up anyone associated with Virgin (employees and guests) and threw them out. Everyone here is Virgin staff, maybe a few guests, and the best part is this place is worse than a hostile. The staff tried to help but only so much you can do with an abandoned property. Avoid getting ripped off. Don't pay in advance and it's still a dice roll. The hotel looked beautiful. Wish we had gotten to see it. read more

STAY ELSEWHERE!!! Wish I'd done my homework as this place claims a 4 Star rating, LOL! Try 2 Star at best! EVERYTHING is tired and very dated - but worst of all is the fact that the rooms are two stories with the sleeping area being upstairs from the bathroom. Staff also very unhelpful. I booked this based on proximity to the port for our upcoming cruise. That's all it has going for it. read more

A great hotel for your pre cruise stay. Location was great as well for a short visit. read more

See all

WARNING - Do not book at this hotel. They will cancel your reservation and keep your money. I made a prepaid reservation to stay at this hotel six months in advance. Two days prior to my stay I was told that the hotel was overbooked and they could not accommodate me. Why did they choose me to kick out the hotel instead of someone who booked more recently? Probably because I had booked with an early booking discount and they already had my money. I was offered the choice of an alternative hotel or a refund (or so they said). The alternative hotel was far out of town and was not a good faith offer. I had to pay twice as much for suitable alternative accommodations. When I requested the difference from the hotel, they refused. It has now been two weeks since the cancelation and I still have not received the refund. They keep emailing me telling me they have submitted it but they refuse to provide proof. I have no options now as the charge was made too long ago to dispute it with my credit card company. Reading other reviews it seems that this is a normal practice of theirs. Stay away from this hotel!!! read more

Hotel San Giorgio's reviews are out of date. When considering this hotel, I recommend putting more merit into the most recent reviews. Before booking, I did see a couple of these reviews, but against my own better judgment, I decided to go with this hotel anyways. Though I can see that this hotel was once a very pretty, vibrant and clean place to stay, that is not the case today. My husband and I stayed here in August 2023. We stayed for one night before departing for our cruise from the port. I will say, the service from the staff at the hotel was nice, but the lack of cleanliness and upkeep of the hotel was our main issue. The room was generally unclean. Though the most common things like the bed, bathroom countertops, and the toilet were clean, the rest of the room had not been truly cleaned for what seemed like years. The carpet was dusty, the bathroom tile grout was filled with grime, the light switches were sticky and dusty, and each corner of the room had cobwebs. We paid for the platinum package that included a shuttle from the airport to the hotel, a one night stay, dinner with a bottle of wine, breakfast, and a shuttle to the port. Online the shuttle from the airport was shown as a "Mercedes S class ", and though I don't mind it being a different car, it ended up being a small tour bus that was also generally unclean with us, as the only passengers. It had a thin layer of dust and a musty smell. A very odd experience. I will say, the food was very good. We enjoyed the dinner at their restaurant, particularly the pasta. The breakfast had really nice fresh fruit, and the cappuccino was really yummy. The vibe in the restaurant was quite odd. It seemed as if they had bought decor and place settings from target and set up a temporary restaurant, complete with portable speakers, playing obscure 2000s pop music at an oddly loud volume for a crowd of maybe three tables. Overall, I didn't feel super comfortable staying here. I do feel like I have to mention that the staff was nice and the food was good. The value for the services we got was also notable. Just the shuttles alone, both from the airport and then from the hotel to the port, would have cost as much as we paid for the full reservation, so I can't complain much. But, overall I would not stay here again. read more

BEWARE!!!!!!! BAIT & SWITCH HOTEL!!!! Several of us were conned by this unprincipled hotel. They confirmed our pre cruise booking (3 months in advance - for one night/2 rooms). We received a WhatsApp day before travel - so incompetent. They used the overbooking tact and told us we were rebooked too another associate hotel. Where they moved us was beyond shocking! I can't describe the horror and concern my family and I had when we arrived at the Mercure Sunbay... San Giorgio we're paid a lot of money and they robbed us of over £180. I am currently going through a recall with my credit card and I am disputing the transaction. The 2 star hotel in which they moved us to required taxis to get us to the town or literally anywhere that a store existed. The taxi driver couldn't believe we were staying in this hotel! The doors in our rooms didn't lock, the pool was absolutely disgusting!!!! The rooms were not suitable for anyone! I was so scared... NEVER WILL I SET FOOT OR MAKE A RESERVATION WITH SAN GIORGIO. Crooks! read more

See all

BAIT AND SWITCH VIRTUOSOS This is a very nice hotel in a great location, BUT be very careful if you book a stay here. I booked a room here a couple of years ago and again last month. Both time, when I got to the hotel, they said they did not have a room for me and 'walked' me to another hotel in town. In both cases, I had booked months in advance and prepaid the entire cost. The first time they walked me to a hotel next door - which wasn't so bad, but not as nice as the San Giorgio. Last month they 'walked' me to a hotel 3 miles from the center of town, and much less attractive (I could have booked this same hotel myself for about $40 less than I had paid the San Giorgio). There was nothing close to this hotel and I spent $30 on taxis to get to and from town. Save yourself a lot of trouble, inconvenience and hassle and book any hotel other than the San Giorgio in Civitavecchia. read more

Made the mistake of selecting the non-refundable rate via hotels.com for a 1 night stay before a cruise. Then Corona Virus hit. Cruise company and all the other hotels booked for a post cruise stay via Bookings.com refunded all the money. I don't even believe this hotel was open on the date we were supposed to stay there. All Hotel.com would do is give us a voucher to be used at this hotel only in the next 12 months. Hotel.com did this because this HOTEL opted to not offer full refunds due to Corona Virus. I've learned my lesson, never plan a stay at this hotel because they took advantage of customers during this pandemic, never book a non-refundable rate and NEVER use HOTELS.COM again. Bookings.com advocated much better for customers affected by this situation. read more

Spent 1 night pre-cruise in a triple room. The room was comfortably spread out over two floors with an internal staircase. The queen size bed was on the upper level and sofa bed on the main level. There were several available electrical outlets by the queen bed nightstand. Room was well kept and clean. Room was also quiet throughout the day and night; no noise from neighboring rooms. Wifi connection worked well in most areas of the room, but did seem to slow during peak times (morning and evening). Hotel location was excellent as there were many restaurants and shops within walking distance. Breakfast: excellent! Served buffet style with a variety of hot foods (eggs/meats) and cold foods (cheeses, fruits, pastries, breads, cereals, and yogurt). The coffee machine worked so well, I wish I could have taken it home. Front desk staff was friendly and helpful. Bellman was prompt to deliver our bags at check in. The hotel provided shuttle to the the cruise port was quick, convenient, and included in the room rate. read more

See all

Hotel San Giorgio had a lot of positive aspects with just a couple of negatives but overall, I would still recommend it for a pre-cruise hotel. A couple months in advance, we chose and paid for a "gold" package. This included pick up from Rome airport, one night's accommodation, dinner, breakfast buffet, Internet and cruise ship drop off. Sure, you could take a train into Civitavecchia but having never been to Italy before as well as a bunch of luggage, I chose convenience over cost saving. High marks for the airport pick up. The driver pretty much spotted us in a crowd (wow, do we really look that obvious?) and took us directly to the hotel. It took about 45 minutes and after traveling for something like 20 hours at this point, I actually hallucinated that the couple traveling to the hotel at the same time had a young Asian son. I later found out he was actually a middle aged man not with them at all and probably not even Asian. My husband has yet to let me live it down. Luckily, through my haze of no sleep and hallucinating jet lag, the front desk had a room ready for us a 10:30 am. The room was nice, had everything we needed including a partial ocean view and a huge marble bathroom. The shower is ridiculously small and has a huge step down when getting out so be careful. We were able to get the room super cold and super dark (my favorite sleep combo) and snoozed for three hours. The location is right across the street from a gravel beach but also right in the heart of Civitavecchia which is nice to explore for maybe a couple of hours. There are a lot of restaurants and some shops nearby as well. Because it was included in our package, we dined at their restaurant. Though there is a fixed menu, we added in an appetizer off the regular menu - scallops in a really nice white wine cream sauce which were amazing (see the pic). We then returned to the lackluster menu geared toward Americans (whom according to the menu, have no taste buds or sense of refinement). I had a rather blah pasta starter and then the pork limone which came with what I can only describe as shriveled up home fries. The lemon sauce was terrible and gelatinous with only a hint of lemon. The hubby ordered up some sort of innocuous sounding Italian fried chicken breast and was treated to a plate of over-fried, thin, dry chicken with french fries. No sauce. Just dry as bone chicken and french fries - because apparently that's what every American wants on their first night eating out in Italy, LOL. Our waitress was bizarre and defensive though we pleasantly muddled through the mess of our entrees. The restaurant isn't really worth your time unless dry and boring is what you are going for and eat for sustenance instead of pleasure. The check out is very early (1030 am) but I was able to snag an extra 30 minutes due to sleeping in. A shuttle took us straight to our cruise ship around noon. This was very convenient and you don't have to carry your own bags. Yeah! The front desk was pretty friendly. They forgot that Internet was included in our package and when we were told we'd have to pay for it, I was just too tired to argue and went without. Side note: why are some hotels so stingy with the Internet? So in the end, I'd probably stay at this hotel for the convenience of hotel pick up, good location and cruise ship drop off. Be picky about what you eat and this works out to be a good deal. read more

Hotel San Giorgio - Mediterranean Near Me - Civitavecchia, RM

This was a one night stay prior to a cruise. The room was clean and bed comfortable. It is in a good location and the breakfast was also good. The hotel seemed to be catering for cruise people - in other words, it is not the sort of place I would be staying at for more than a few days. It does the job! read more

Let me start my saying if I could give zero stars I would have. We booked Hotel San Giorgio for 1 night prior to a cruise via Hotels.com. The hotel lobby was very nice, but the rooms are very outdated and in need of a makeover. The bed was very hard and uncomfortable. While we were attempting to get some sleep loud music started from the hotel lobby. When we called to complain we were told that an 18 year old was having a birthday party with a live band and the music would not stop until midnight. We were unable to get any sleep until way past midnight. Having a party in the hotel should not be more important than all your customers who have paid for rooms to sleep in....We will never recommend this hotel or ever stay there again.... read more

Great location by the water, easy access to local restaurants and transportation. Wonderful breakfast buffet with a Italian touch. read more

I will offer the exact facts in my review. I made a reservation directly with Hotel San Giorgio on Nov 29, 2017 for the night of Oct 21, 2018 and paid for the room in full in advance. On October 16, 2018, 5 days before my arrival, I was informed by email that my reservation would not be honored due to an overbooking situation. They offed to refund my payment or send me a to another hotel several miles outside the city which had a number of negative reviews. Despite several emails pleading my case, they refused to honor the reservation. Obviously, my reservation was made and paid for before many others but I was bumped. There is another review this year with the same problem. Based on this, I would not recommend this hotel to anyone as they cannot be relied upon to honor a reservation even when fully paid almost 11 months in advance. Their ethics and reliability are not to be trusted. read more

Do not book this hotel they are part of a bait and switch take your money then a few days before you arrive tell you there overbooked but act like there doing you a favor by sending to another "4 star" hotel Not ! Plus when you look up the other hotel it's wat less expensive then what you paid for. It truly was mind blowing how they make you feel like your the one that has the problem read more

Got an email that they overbooked the hotel! WHAT! A day before we travel! They offered full refund or rebooking at nearby hotel. Upon checking found that we had in fact booked the wrong date (arrive a day later after flying in from USA - yes our fault.) I assume good for both of us, our mistake and their mistake...you would think they would still offer the refund they offered! NO!!! our mistake is to their benefit. They have now sold the room twice! And we get nothing! Staff is very unfriendly. Avoid this place! read more

We stayed at the Hotel San Giorgio for three days before leaving on our cruise. It is a sweet, older hotel with some amazing staff. I made arrangements before we arrived to pay extra so we could get our room early in the day. It was ready and waiting for us. The morning breakfast food is amazing. Such a big selection and all so fresh. You will not leave the breakfast hungry, maybe a little too full. We took a cooking class with Damy Mary and had the best fun!! I suggest that you make time in your schedule for this because it will be the highlight of your trip. They also provided a really nice transport for us to the cruise ship, free, and they also were able to arrange for someone to meet us when the ship docked to drive us back to Rome to the airport, 50 euros each. read more

See all

The room was clean with a very modern, nicely appointed bathroom. The furniture was not worn at all and the service was excellent. I would strongly recommend staying a night or two. The place was perfect for a night before a cruise (which is what brought us here). The are, however, a few "quirks" as my wife put it. First the bed, which was "firm" enough to feel like a tabletop. The light switches were confusing (what does this one turn on?). The stairs up to the bedroom area were amazingly narrow, but very well made. But, the quirkiest aspect was the included dinner. The meal started off great, a very nice glass of wine, an amazing pasta and a second course of mixed savory pastries (warmed olives on mozzarella presented on toast, bite sized quiches, etc.). All good, but then the main course. My wife ordered calamari with prawns and I ordered breaded chicken. What came out was what I would expect in a cheap diner, all of it deep fried without sauce (they offered me ketchup) and served with chips (French fries). It seemed very odd after the first two wonderful courses. Breakfast was a typically continental, a mixture of meats, cheeses, fruits. They did have an impressive selection of breakfast pastries that were all exceptional. Bottom line - a very nice place to stay, for a night or two, but choose your main course wisely. read more

These people do not honor commitments. Don't take a chance on losing money and/or getting your reservation cancelled a few days before arrival. We cancelled months before the full refund date and they just ignore requests for a refund. No response at all. read more

BUYER BEWARE! Apparently after reading the reviews below this Hotel is a bait and switch hotel. Amazing that they stay in business. We booked this hotel Feb 7,2018. One week before our trip they sent an email that there was a computer glitch and they were over booked. They can send us to the Sunbay Hotel or we could cancel and they would refund our money. I asked for a refund for the difference, since the other hotel was $50 less and they refused. They claim the difference paid for the shuttle to the ship. My husband & I cancelled and rebooked the Sunbay through hotel.com for the correct rate, because we were traveling with 2 other couples and they accepted San Georgios offer. When we arrived at the Murcure there were apparently several other people that the San Georgio bumped. The Murcure Sunbay is a nice place, but in the boonies. Away from the nice restaurants, shops, site seeing & pier. The shuttle BTW was €4 euros per person. Think Twice before booking this hotel. read more

INCREDIBLE, INCREDIBLE, INCREDIBLE!!! Stayed her 24 hours before a Winstar cruise. FREE WIFI IN COMMON AREAS. Directly across the street from the beach!!:) easy walk ability to shops and street vendors. Fabulous staff, very accommodating. We had an upgraded room suit for an extra $40.00 U.S. and it was Incredible!!:)) A large private terrace, full size tub and shower, well appointed bath. Views of the Mediterranean were phenomenal. Lovely terrace full American buffet style breakfast that was delicious!:) CANNOT SAY ENOUGH ABOUT THE HOTEL RESTAURANT!!! Incredible fresh food, with such wonderful preparation and presentation!! Dessert choices fabulous!! Highly recommend the fresh fish selection, gnocchi, Panna cotta dessert, 903 Grappa and Limoncello of Capri!!:)) Fabulous Suits overlooking the beach and ocean. INCREDIBLE restaurant on site!!:)). Ristorante Piccadilly, rated best place to eat in another travel site!:) 104 reviews Seafood, Vegan, Vegetarian, better steak offerings. read more

See all

Book with San Giorgio and maybe you get a room that you paid for. I booked ten months in advance for a room the day before our cruise. I paid in full and had a confirmed reservation. Two days before our vacation, I recieved an email from the hotel telling me that they overbooked and I no longer had a reservation. Their alternatives were to cancel my reservation or go to another hotel that they reserved rooms for us. Not a choice the day before in a cruise port. We would had no where to stay on such short notice. The new hotel was miles from the city center and a much lesser hotel. The rooms were more than E50 less than what I paid at the San Giorgio who refused to refund the difference and it cost us E25 for taxi to city center for food and shopping. Please read all of the reviews for this hotel as this happens often. They did the same to eight people in our party and there was many more. Their conduct was unethical and inexcusable. read more

A year ago I booked a room and prepaid (big mistake) for a night at the hotel. Two day's before we were to leave on a plane I get the dreaded email so many others have gotten: see below We wanted to be in walking distance to town so we passed on the offer to stay at there other property. Thinking about all the great reviews this hotel had a year ago I felt confident that my money would be refunded. (mistake #2) Now I have been emailing the hotel for over a month and a half and I still have no refund. The credit card company can't help because the charges are not within 90 days. BEWARE - Bait and Switch in Civitavecchia who went through the same thing as I did, but I lost money. I will update this post if this ever gets resolved. My advice is to stay away from this hotel. We are writing this message as we are very sorry to inform you that there was an error in our room allocation/reservation system and on 06.10.2018 we are in an overbooking situation. Please kindly note that we do not have any other rooms available, therefore we offer you the following options: to cancel your room reservation free of charge as we are not in the conditions to honour the booking. Or to accept the reallocations in Hotel Mercure Sunbay Park **** We will bring you directly from the new Hotel the day after to go to the port We apologise for the inconvenience caused and attend your reply in order to find the best solution for your stay, Kind regards Alessandro Maramici read more

I am one more unhappy cruise passenger who chose this hotel. I made the booking through hotels.com and paid for it on December 12th. We did not cruise until September 7th so it was paid for almost 9 months in advance. We reached the hotel and they said due to overbooking our reservation would not be honored. They drove us to a hotel out of town with no where to walk, no nearby restaurants and nothing to do. We had no choice but to stay there and we took cabs back to the area of the original hotel to walk and eat. Please do yourself a favor and do not book this hotel before a cruise even though the photo on the website looks nice. The management is unprofessional. There were three other couples at the second hotel who had the same exact experience we did. This is unacceptable and I hope hotels.com gets rid of Hotel San Giorgio. read more

Lovely European hotel with very friendly staff. We stayed three nights before a cruise and had a lovely stay. The restaurant had excellent food. Best carpaccio and very nice bufala salad. Wi-Fi was excellent! read more

My wife and I with a group of friends had planned a cruise and made a confirmed reservation months in advance to stay at the Hotel San Giorgio. Two weeks ahead before the trip, the San Giorgio told us that they were moving us to the Hotel Mercure, which is miles away, and NOT in the Citivecchia area. The Mercure was a dump, worse then a Motel 6, and our money was not refunded. Therefore, do not think that you are staying at this hotel even if you have a confirmed reservation! Very poor experience and completely untrustworthy. Do not rely on staying at this hotel and try to book with a hotel that treats its customers with class. read more

We booked this hotel on Booking.com 10 months before our May 2018 cruise for one night for 149 Euros. We received a confirmation and guaranteed booking number. 20 days before we were flying to Italy, we received an email stating that they were overbooked and no longer able to honor our reservation. Overbooked?! We had booked ten months in advance! They did offer another option at another hotel. After researching the alternate hotel, I realized that it was no where near the city center or cruise port. It is located a couple of miles away with only the hotel restaurant as the only option for dinner (which didn't open until 7:30 PM). Several reviews stated that the AC didn't work and that they woke up with multiple bug bites. They described it as a "truck stop" motel. Hotel San Giorgio said that we could stay at the alternate hotel for no extra charge.......well, of course....we had paid 149 Euro and the new hotel was only charging 89 euro for that night on Booking,com.! I spoke with Booking.com everyday for a week trying to get Hotel San Giorgio to honor the reservation, but they continued to refuse. I use Booking.com multiple times a year for travel and have never had a problem until now. While they were unable to make Hotel San Giorgio honor the reservation, they were very nice and helped us book something else. Anyhow, after checking out all the reviews regarding Hotel San Giorgio, I realized that they "relocate" guests often to other hotels. They either claim they are overbooked or had some sort of water/flood problem. Basically a BAIT AND SWITCH sort of deal. They take reservations for less money months before but if the rooms start to fill up, they raise the price and relocate the guests that paid less in advance. On Hotel.com website, they were advertising available rooms for the night we were supposed to stay there for 900 euro! Overbooked but still able to book on Hotel.com for the same night?! Hotel San Giorgio had contacted us about six weeks before our trip to ask if we wanted to book a shuttle from the Rome airport to the hotel through their shuttle service. Seemed like a good idea. Shared shuttle for non-refundable 100 euro. So we booked it. After they canceled our reservation, I did not trust that they would actually pick us up from the airport so through booking.com we got the hotel to say they would reimburse us for the shuttle. To their credit, when I went into the hotel when I got to Civitavecchia, they did reimburse the 100 euro. However, coincidentally, while I was waiting at the desk, the people in line in front of me had just gotten off a cruise ship......and guess what.....they were being "relocated" because the hotel was "overbooked"!!!!! No notice at all! They showed up and "no room at the inn"!!! What could they do? They had no choice but to take the relocation. BAIT AND SWITCH!!! They do it all the time! Ridiculous! So we ended up booking on our own through booking.com and stayed at Hotel Traghetto. It worked out perfectly! We used their shuttle, which was 95 euro and was a private town car. The hotel is basic but very clean and as close to the cruise port as you can get. It was 84 euro for the night and the front desk manager, Giuseppe, was so helpful and accommodating. Sooooooo......fellow cruisers......if you want to make sure you have a place to stay before or after a cruise, DO NOT BOOK WITH HOTEL SAN GIORGIO!!! read more

Bait - Switch - Last Minute Cancel We were on a cruise leaving from Civitevecchia (Rome) in early November of 2018. I had PREPAID a room through Expedia at the Hotel San Giorgio in August 2018. One week before the cruise I get an email that I must cancel my reservation since their booking system overbooked the hotel. They offered to put us up in another cheaper hotel in town which we declined. Here's the interesting part...I prepaid $110 US dollars for a classic room. After getting the cancellation notice I immediately went to the San Giorgio Hotel website and surprise, surprise they are showing availability on Classic rooms around 285 Euros and up. Obviously this small town fills up with 3,600 cruise passengers needing an overnight room. They left us scrambling to find a decent hotel and while they made note that they would graciously refund my prepayment. This seems to be common practice for their guests - just check other reviews. BTW, the place looked dumpy on top of this. read more

This is a very poor hotel and company. As a top travel agent, I booked the hotel for a guest against my advise and recommendation. The clients wanted the location. When going into the booking agent portal, I accidentally selected 2018 versus 2017. Upon my guests arrival after a long flight and transfer to the area, the hotel wanted to double the cost. They went elsewhere and the booking agency (a major one I will state) and myself asked them to kindly refund the cost. If you could read and review the notes this hotel sent me they are horrific. I have never seen such a company driven by money and not guest or even travel agent satisfaction. NEVER go to this property read more