VERY RUDE RESTAURANT/PUB STAFF, MANAGEMENT DEFENDING ABUSE.
In four visits between October and December, 2023, I and other guests noticed two violently rude restaurant/ pub servers:
shout "I'm BUSY" in response to customers simply waiting in polite and patient silence,
slam glasses down on counters rudely and violently at customers,
assault polite customers with unprovoked scowls and sarcasm, and
ignore customers for very long periods of time.
None of us victims had ingested any alcohol at the time of the abuse, and were nothing but patient and polite before the abuse. We all spontaneously and discretely shared tips on businesses in town where we had not seen any such poor behavior as alternatives to the filth on display here. It's a shame as well, because the rest of the staff (the majority) at this business behaves normally to extremely kindly. Still, healthy people will not return to a business where management tolerates, even protects such vile behavior.
I took the time to email Dani Chilsom repeatedly about these issues, explaining that I and many others have seen these widespread problems over an extended period of time. Dani's public responses are belie her refusal to respond to my emails. She publicly called our collective experience "confusing"? Pure gaslighting. She also blamed me in an email for the rudeness since I had been "sitting in the wrong room" ? Dani squandered repeated chances over email to ask questions (perhaps identifying the problematic staff members) and to remove gaslighting posts here, but has only doubled down on defending this abuse. Dani is clearly interested in denying the very public and repeated behavior problems of her staff, and this gaslighting, denial, and victim blaming goes back years.
Yelp (inter alia) documents examples. One guest, Brenden, respectfully describing his frustration with rude and even criminal behavior by the staff in no derogatory terms whatsoever:
"Never go here... EVER!!! Not only did they mess up our order (multiple times), but the waiter "lost" one of the $20 bills I used to pay and decided to use my best friends cell phone as a ransom until they got their "payment" (even when I left a $20 tip on a $29 dollar tab)... They were all rude so just don't eat here ever!"
only to be attacked by Dani (as I and others have been) who retorts:
" I do not believe using derogatory words to describe my staff is helpful in solving this problem"
The unwillingness of management to honor honest and polite complaints of abusive staff behavior was echoed on yelp by another guest, Joe M, who described violent abuse from Dani's staff, and the defensive responses from management at this location:
"the response to my email was pretty much them standing their ground and saying I was in the wrong"
While in this business, I was approached personally by other victims of the violently rude server behavior who looked to commiserate. Customers banding together to commiserate here is also not new.
As Eric C put it in his review: "later I met a lady and her husband who were fuming for precisely the same issue"
I emailed Dani about the fact that not all of her victims are comfortable coming forward, but Dani has refused to respect their right to remain silent and anonymous if they so choose, implying that unless she is allowed to frame their words, their statements are false and/or dubious.
Dani, stop defending abuse and blaming victims, and stop gaslighting. No one is under any obligation to communicate with you about any of this.
There are also documented incidents here on yelp where staff repeatedly used 'policy' to justify the rudeness of their staff in situations where the customers were nothing but polite kind, and patient with staff here.
Perhaps most pervasive is the rude indifference of the service staff here who, in 27 independent reviews, are exposed for ignoring customers. Other reviews add to this total by specifically pointing out the active, abusiive rudeness of staff here
"building a pretty epic reputation for bad service chain-wide"
terrible and dysfunctional"
"the most horrendous service I have experienced in Oregon"
2 separate narrative accounts of rude staff behavior
3 instances of blaming customers for staff mistakes
5 separate reviews "Rude"
"she was very rude"
"atrocious"
stressed"
"so bad"
"every question we asked received a quick snippy response"
"not kind in the least"
"no apology" after rudeness
"Could not have been treated with less respect"
"nasty and unwilling...sarcastic and mocking a friend of mine...so appalling that we got up and left before we even got a menu. He yelled obscenities as we walked out"
"bitter, aggressive, angry person"
¨A certain lack of joy from the employees, perhaps the management is the issue...
The business should think carefully about keeping such management on. read more