BEAUTIFUL PLACE BUT HORRIBLE EXPERIENCE:
Let me just start off by saying (the managers and staff always change throughout the booking) when we booked the place with a staff by the name Dan, we paid a Wedding fee, protection fee and all the payment fees. For all the month we've been waiting for our special day, we got 3 different confirmations and new contracts from different agencies, we were so confused, literally felt like we were being scammed. We got our final confirmation a day before and came the next day to find out that the lady from whatever was waiting for us there. I was not informed of that.
Coming to the house, we have noticed Giant ants crawling everywhere, including the bed. The staff member who came to the house was a witness of the situation, apologizing and vacuuming the ants. She called the maintenance, he came and disinfected and vacuumed the ants, again that didn't change the situation the ants were still there. Therefore, we didn't use 2 of the rooms because of that, we had to move from there because of the ants crawling under the bed, on the bed and all around, it made me uncomfortable and everyone else.
The Garbage can was not empty, full of garbage, the bottle can was full of hard liquor.
On the day of the wedding event the staff member by the name of Cheyenne I believe or Shannon, she came and ruined my big day what I paid for calling me a liar many times in front of many witnesses. She approached me rudely with an abusing voice, yelling that she's the owner of the entire property, people were calming me down because I was in tears, crying, my makeup that I paid money for was completely RUINED. It delayed the ceremony by one hour. She stepped on my dress again approaching me, she was so rude and disrespectful. She started harassing my entire family, she started telling me and everyone that she's closing the house down, she will evict all the people attending my event (that I paid for extra $500 WEDDING FEE oh and $100 event protection fee) and she came barging into every room with personal belongings, money laying, my marriage certificate which disappeared after her appearance which I couldn't sign on my wedding day again I have witnesses who can say that there was no certificate including my pastor who attended. She BROKE into one of the rooms with girls inside and aggressively asked them to leave and closed the room with all of the belongings (those people were my family members. She was walking around the house, taking pictures, yelling at everyone (yelling at my family who was there screaming actually) she looked insane, possessed I would say. Yelling at my mom (screaming I would say, her face was very red) when my mom asked how much we would pay to stop this harassment she said $1500, she was forcing us to pay this money or else she'd evict us, without any papers she asked for money, she called everyone liars straight to our faces almost spitting, when my mom told her she has no right to be there she blew up (she had no right, this is a house rental we paid for and signed, she had absolutely NO RIGHTS TO BE THERE) what if my family members were naked for God's sake and she came in without knocking, my aunt not speaking English was shocked at how she was being treated by this Cheyenne, or Shannon. After paying $1500 FOR HER TO LEAVE and taking our precious time ruining my perfect day completely, taking my best friends time to calming this Cheyenne or Shannon down (my friend missed the ceremony because of her) she left after getting her paycheck (earned money for her harassment basically).
PLEASE think twice before you stay here, the management thinks they can come any day and at anytime to check up on you, and if you ever try to book with them you'll always see and hear from different people and not one person, that is not how it works. I'm an Airbnb owner, I don't check up on my guests while they're using my home. Horrible experience, my husband and I are still in shock, the management hasn't done anything to simply apologize and resolve this issue. Now I will be doing everything on my end to solve it. read more