I was notified that the cancellation was due to an alleged cyberattack and the generation of an 'unauthorized rate due to fraudulent access'. As a consumer, I am completely unrelated to any security breaches, IT problems, or operational vulnerabilities in your system.
Under European consumer law, a confirmed booking constitutes a binding contract, and economic activity risks must be assumed by the provider, never by the customer.
With less than a month to go before the trip, in the peak of high season, the cancellation of this booking leaves me in an extremely vulnerable situation, without accommodation in an overcrowded city and with almost no viable options on the market for the price originally contracted.
The property has rooms available, so the refusal to honor the contract constitutes a clear breach of consumer rights.
Furthermore, I would like to inform you that I have previously attempted to contact via message, but have received no response to date. read more