I wish I could give the hotel more stars, but for the money we paid, it was sorely disappointing. It was our honeymoon, and I arrived on crutches due to an injury. There was some sympathy, but no real help, so my new wife hauled all of our luggage upstairs without help, while I hobbled up carrying what I could.
We were staying Monday through Thursday, and hoping for room service, especially with my injury. The attached restaurant is closed Tuesday and Wednesday, so no room service. This would not be so bad if the website had said something, or someone told us when we booked, but that did not happen. The hotel did not offer to go get us anything, even though we would have been happy to pay a delivery charge.
We went to use the pool, and the heater had gone down in a power surge. No heated pool, and again, excuses and an apology, but nothing concrete offered to resolve the situation. We really felt slighted.
My wife went across the street to get us coffee, and the girls who worked there were very friendly. They offered their cell phone numbers and to bring us food if we needed it. Much better than the hotel, but suddenly the next day, our last, the hotel staff was more friendly and attentive.
The room was okay, but smaller than I imagined. It was reasonably clean, the only reason this is a two star instead of a one star review.
Since it was off-season, and we were one of a few guests, it just seems like the staff could have been more accommodating, especially at the price point we paid. Probably would not stay again. Do not recommend. read more