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Hotel Lucerna

3.3 (139 reviews)
ModerateHotels
Open Open 24 hours

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Review Highlights - Hotel Lucerna

I was drawn to this hotel because of a previous experience staying in K Tower, which is another great option found within Hotel Lucerna's property.

Mentioned in 6 reviews

Read more highlights

Quartz - Mediterranean Ceviche

Quartz

(83 reviews)

Zona Río

This is my second stay at the quartz in the last 4 months. The hotel is very well maintained. The…read morestaff are attentive and yes, speak english. The rooms are comfortable and clean. Now that the upscale food court located downstairs is open there are a lot of options for food right out of the hotel door. There is a grocery store across the street along with an ice cream shop and tortilla factory. Downstairs is a money exchange, pharmacy and 7-11. The complimentary breakfast isn't some gross cereal bar but a sit down proper meal so give yourself time. You are served warm lemon juice and then have a choice of a beet bases, green based or OJ juice along with your coffee, tea and breakfast choice. The pool bar is wonderful and other than the flights going overhead fairly regularly it is a nice spot to relax. The zen garden is beautiful as well. If you are a light sleeper I encourage you to ask for the garden side of the building. I also LOVE that a window opens and you can get fresh air! I have a feeling I will be here often with work and look forward to coming back.

I stayed at this hotel for the first time. Here's my honest opinion…read more Pros: Staff speak English and are very professional and extremely nice and helpful. The location feels safe with a security in the front. There are many restaurants around and child friendly. The medical hospital is right next door. Its proximity to the downtown area makes it desirable. 24/7 room services if needed. Water pressure was amazing and the water turns hot very fast. Very large pool on the 4th floor opens at 10:00AM. Complimentary delicious breakfast with multiple options to pick from. Spa services are amazing and totally worth the price. Several stores nearby. Cons: The room wasn't as tidy, i found trash on the side of the table left by the previous guests. Overall 5 stars for safety, professionalism, modern rooms. I don't like to complain so I cleaned the room myself. I understand the cleaning crew may not be able to clean every room spotless. These employees work really hard. I would for sure stay there again.

Hyatt Place Tijuana - Cheers! 
Refreshing handcrafted cocktails to start your evening or end your day. 

Visit our bar from 10 A.M. to 11 P.M.

Hyatt Place Tijuana

(77 reviews)

$$

La Chapu (Chapultepec)

This is one of our favorite Hyatt's and we have been to so many. What I love about this hotel is…read morethat it has everything you need or want. Make a reservation or call them and book a room. Their prices are good and you won't feel ripped off. You will be happy. The rooms are a nice size and kept up. The maid service is great. The staff is super and can guide you if this is your first time to Tijuana. I love the place to eat here. It is just the best. They have traditional Mexican food which is outstanding and they also have great American food. We love their pancakes and eggs. Their tacos are great as is any fish dish. They have bottled water in the room, which is a must. Do not drink tap water anywhere in Tijuana. The location is great. It is within easy walking to many fun spots, including shopping. The rooms are super clean and although it can get loud outside, the inside is quiet and comfortable. It even smells great. You will love it. Have fun.

I've been coming here for many years. I'm a Hyatt member and rotate between paying and using my…read morepoints - mostly using my points and enjoying the occasional comped weekend getaway. Prices have doubled since coming here first. Points went from 5k to 8k- please don't up it any more :). Guest profile has changed and with it more English speaking staff. US workers in scrubs moonlighting on the weekend, patients over from US for medical procedures, catering to this new clientele has made this hotel busier and a little more pricey than before. I wonder how they will compete when the Westin opens right next door? Location is truly perfect, it's an easy drive from the U.S. made easier now with the hotel and gastronomy zone signs as you cross the San Ysidro border. The hotel offers covered, gated underground parking for your car. It feels secure and I've never had any issues or incidents (touch wood) ever. Breakfast is included with your stay and has improved over the years, not that it was ever bad, they just offer a much larger and quality selection than before and restock often, again being more busy I imagine helps with that. Staff are always great , very helpful, and bilingual. If the bar ever looks unattended it's because they often double at reception. Just look to the front desk for assistance. For a Hyatt place - it's one of the best - that's why we keep coming back, better than the San Diego counterparts. Adrian, at the breakfast station is our favorite staff member. He's always so helpful, attentive and he deserves a shout out. I would love if they made Pozole on Saturday mornings - but alas it's a Sunday morning treat. Having it on Saturday too would be the icing on the cake. Something to work on: I enjoy a late checkout and appreciate not being disturbed. Do not disturb sign on the door doesn't mean they won't knock, or try to come in. Housekeeping should observe this request, even if they are being nice and checking to see if you need more towels. If you like clean, they are obsessively clean - occasionally the chemicals bother me in the lobby but I appreciate their attention to cleanliness. Overall solid 4 star rating.

Hotel Pueblo Amigo - Inside

Hotel Pueblo Amigo

(11 reviews)

Zona Río

This hotel is also a casino so that floor is loud. The rest of the hotel however is nice and quiet…read more The rooms are a good size and sometimes for just a little more you can upgrade to a suite. Each room is super clean and is ready when promised. Make a reservation. It gets crowded on some weekends and during the summer. We love everything about the hotel. The service is great and they will get you into a wonderful clean room. They are not huge, but they are great. The bathrooms are well stocked and they have bottled water in the room, which you need. They also have great food and again, the service is so good. You can stay there and never leave, but don't do that. Grab a cab and get a wonderful dinner near by. It is safe and you will be welcomed.

Back at Hotel Pueblo Amigo Plaza Casino for round two, and it was just as great! This time, I…read morestayed on the busier Friday before Labor Day, and the place was packed. The team was clearly hustling with the crowd, but they still delivered excellent service. Got upgraded to a Junior Suite on the ninth floor for a small price difference--worth it! The suite was a step up from the standard room with better views, a faster WiFi connection, and extra toiletries like a shaving kit, shoe polish, and more. Plus, they had a Samsung smart TV, which should honestly be standard in all hotels. Check-out is a breeze at noon--just drop the keys in the box, and you're good. Loved the bag check service, so I could explore without dragging my stuff around. Ordered the Original Burger with skinny fries from room service--delicious, but it came wrapped in plastic (I get it, but still). Shoutout to the staff for keeping up with the holiday rush; make sure to tip if they're vibing with you! Definitely coming back!

Real Inn - Tacos de camarón y pulpo.

Real Inn

(33 reviews)

$$

Zona Río

One star is more then they deserve. 1- elevators don't work…read more. Got stuck . 2- walking down hotel floor #3 all you hear is moaning coming from a room as if it was a whore house. 3- cant relax in lobby without being harassed by security. -4 can't bring your own beer and hang out in lobby. 5 - never staying here again .

Me quedé allí dos noches y, para ser un hotel de casi 5 estrellas, esperaba mucho más. Llegamos un…read moreviernes a las 3 PM y el estacionamiento estaba completamente lleno, a pesar de ser amplio. Sin embargo, no estaba lleno por los huéspedes del hotel, sino porque también tienen taquillas donde la gente va a comprar boletos para conciertos, ocupando los espacios del hotel. En un momento, incluso la seguridad me dijo que el estacionamiento estaba lleno, pero cuando mencioné que era huésped, me dejaron entrar. Para empeorar las cosas, parte del estacionamiento es de tierra y grava, no está pavimentado. Cuando llegamos a nuestra habitación, el aire acondicionado estaba bien, pero las camas eran terribles: duras, inestables y se movían con facilidad. No pude dormir porque el colchón era muy incómodo y, además, ni siquiera eran camas tamaño queen, sino full. Los canales de televisión también eran bastante limitados y aburridos. Pedí servicio a la habitación para tres personas y, aunque no me hubiera importado pagar $60 si la comida hubiera sido decente, la verdad fue terrible. Pedimos un plato de taquitos de pollo, que estaban pasables, aunque el pollo no tenía sabor. En general, fue un plato aceptable. El segundo platillo, unas sincronizadas, estaban buenas. Sin embargo, el tercer platillo, tacos de arrachera, fue un desastre: la carne estaba dura, cortada en trozos enormes, cruda y sin ningún sabor. De postre, pedimos dos brownies con helado de vainilla, pero cuando los recibimos, el helado prácticamente se había derretido. Los brownies fueron una decepción: secos, llenos de nueces y sin nada de chocolate ni suavidad. El baño fue otro problema: no tenía suficientes toallas y la regadera estaba tapada, por lo que el agua no drenaba bien. Cada vez que nos bañábamos, el agua se quedaba estancada en el piso. En general, la experiencia estuvo lejos de lo que se espera de un hotel de casi cinco estrellas. Que si pudiera darles 0 estrellas las daba. Total decepción.

Hotel Lucerna - hotels - Updated May 2026

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