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Hotel Indigo Brooklyn

3.0 (198 reviews)
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Bret K.

My room was TIIIIINY. The attached pictures show the ENTIRE room. Literally 10" around the bed and a small bathroom. That's it. I couldn't believe how small it was. I had to crawl down to the foot of the bed to get off in the morning. There was also construction next door which sucked. I know they can't control that, but it was not great. They did offer "complimentary" ear plugs. There was some mold in the bathroom and the tv reception was awful while trying to watch football. There are a few other much nicer hotels right outside this hotel that I was envious of.

Catharine C.

*This review is for May/June* This hotel has the WORST customer service I have ever experienced. Not only did they damage/throw out my items, they ignored my many messages. DO NOT come here! Here is my story- I am an RN and my hospital was amazing enough to provide accommodations for us while working during COVID. Initially, the stay was fine. I would've given this place a solid 4/5. Small space but had everything I needed. However, during my birthday weekend, I decided to return home to celebrate with my family. When I returned, I found that my room had been given away to another guest WITHOUT MY KNOWLEDGE. Keep this in mind - it is currently 9pm and I just finished a 12.5 hour shift from the hospital. I am exhausted, in my disgusting scrubs AND I have a shift early next morning. My personal items (electronics, clothes, toiletries) were still in the room. The hotel attendant tried to call the manager, but to no avail. I was told that I can stay at their sister hotel for now and that they will look in their storage to see if my items were "stowed away". I wanted to be understanding so I stayed at their sister hotel for the night. Keep in mind, I had to find new toothpaste, pajamas, phone charger, scrubs for the next day and more - things that I had LEFT in my room that they "stowed away". The next day, I received a phone call from Stefanie, who apologized and told me that I can go back to the hotel to retrieve my belongings, which were placed in storage. I was fine with that, but when I went to look at my items, I realized that I was missing my apple charger outlet and wire ($29 and $18). Also, my bottle of face toner was not fully closed, meaning it completely poured out onto the rest of my items ($18). I told Stefanie about what happened and she suggested I reach out to Robert, the general manager. I reached out - 4 TIMES. He did not respond to me and I even tried to contact Stefanie again after, but SHE STOPPED RESPONDING. What kind of customer service is this!? They gave my room to someone else, damaged/lost my items and stopped responding after? There are no words to explain how rude/inconsiderate the managers are here.

Tv which is located in front of the bed..
Alethia R.

Hello everyone who's interested in staying at hotel indigo , all I'm going to say is yesssssssssssssssssss, I should become a hotel/food critic lol ..love nice hotels & restaurants. I arrived @ approximately 12:45pm early check in , which it's not guaranteed they will have a room available, literally 15mints or maybe 20 mints later the young lady at the desk came and gave me my keys to my room ... ahhhhhhhh, awesome. I forget her name , very polite , service was outstanding . I also requested to be on a high floor and my room was on the 14th floor... Entering in the lobby I was expecting a more "GRAND" appeal , however overall nice hotel , comfortable and clean.... Location is perfect , there's the Brewhouse downstairs and also many other restaurants within walking distance ... Few things I wasn't happy with tho! 1-Shower was the hand held piece. 2-I had to request towels due to just one towel was in the bathroom. 3-There wasn't a refrigerator in the room, I had to request it. 4-There's no microwave at all to warm up food. 5-Ice machine is not on all the floors. (17th floor) 6-valet parking is $45 every time you leave and not per day.... Although I had to request several items , it took about 10 mints to receive all items .. Turn around is great... enjoy you're stay..

ceiling art
Mariella S.

Our recent stay was enjoyable at this small and clean boutique hotel. Check in was smooth and the staff were so friendly and informative. The following morning I ordered pre-paid delivery and the front desk called me when it arrived. PROS: well appointed space (although our room was small), prime location downtown near plenty of shopping and dining, valet, CLEAN! and comfortable bed, and again the staff. Aveda toiletries. CONS: $45!!! valet, wifi was not working at check-in luckily I had great connection so I did not try to connect again, I could hear someone coughing in their room (luckily after I woke up). I mention this because I am a light sleeper. I also feel like this is the case at most hotels. No fridge. Valet costs $45!!! dollars however there are self-park garages a few blocks away per the front desk. We personally didn't feel like driving several blocks away (and possible never finding said garages). For valet, you park in the front of the hotel and cross the little street to the valet booth and they will provide you with a ticket. You pay when you pick up your vehicle. Per the valet ticket call or text 1 hour before to request. I texted and my car was available before my requested time. A plus in my case! No in/out privilege. Overall, recommended and I would most definitely stay again.

This was the ceiling of our room. Pretty cool! They wallpapered a photograph on the ceiling. The room was great.
Richard R.

This was the third Hotel Indigo location we have tried. The Hotel Indigo Brooklyn is located right in down town Brooklyn. It is very close to shopping areas, Subway, Barclay Center and several other attractions. The hotel is across the street from the Sheraton and the aloft hotel. There is construction currently going on in front of the hotel so the street is tight. We parked using Vic's parking, which has an agreement with the hotel. We self parked but you can also have Vic's valet park your car. The cost is $35.00 per 24 hour period and you can pull the car out one time more time per day with no additional charge. The front desk was very helpful and checking in was fast and easy. The customer service was excellent at this hotel. As with the other Hotel Indigo's we stayed in, the lobby is small but hip. The hotel has 20 floors serviced by 2 elevators. The wait was never to bad but if the hotel was busy this might be an issue. Our room was super clean, cool and funky. We had two double beds as there were 3 of us in the room. There was more then adequate storage space and the room was a decent size, especially for NYC. There was a little refrigerator, safe, ironing board and a decent sized desk. The beds, pillows and linens were very comfortable. The room was also very quiet and in the daytime had a lot of natural light. We had a flat screen, good size TV mounted on the wall with several complimentary cable channels. There was wifi also, the hotel provided the log in name and password at check in. The bathroom was pleasant also with a very nice walk in shower and modern, funky tiles. The hotel provided soap, shampoo and conditioner. There was a big sink with and plenty of counter space. There was also a hair dryer. A restaurant is alongside the building, which basically serves as the hotel's own. We didn't try it, but it looked good. The restaurant serves beer and wine and drinks also. I booked with a no refund policy and and using AAA, and the price was still similar to comparable hotels in Manhattan. At a base race if $290.00 plus taxes, etc. we were in the $340.00 range at check out. Not a bargain rate even in NYC. I would have to call this hotel moderate/pricey based on my rate. All in all, this was a very nice hotel and location. If your looking for a comfortable, smaller hotel in downtown Brooklyn, Hotel Indigo hits the mark.

Where to start? Just a terrible experience in every way imaginable. Relatively clean, but held together by shoe strings and bubble gum. Great location, but needs a huge overhaul to improve the experience. See photo for poorly formatted/more extensive review.

high floor standard room view
Kenny W.

Stayed one night at their standard king size room. I understand having a small room in Manhattan but in Brooklyn!??! Not acceptable for a brand like Indigo. Even my prior night at the Holiday Inn room in Manhattan was a bigger room than Indigo. Also, the room looks a bit outdated. At least this hotel has floor to ceiling windows that offer great views and the bathroom was pretty nice but only has a walk in shower. Also, the check in process for the free night that my co worker had given me took almost 20 minutes. Won't be coming back to this independently owned property.

Moldy dingy tiny bathroom.
Christopher R.

Size: Claustrophobics, stay away! The single queen room--which goes for $300+ per night--is extraordinarily small. To give you a sense of scale, a queen bed is 60x80 inches; there was literally only 24 inches of space between the bed and the walls at the sides of the bed, and at the foot of the bed there was only 36 inches of space between the bed and the wall. I accumulated an impressive cluster of bumps and bruises from trying to navigate the furniture, doors and walls in this tiny space. Temperature: People who like comfy temperate rooms, stay away! My room was VERY difficult to climate control. It was either swampy hot and humid, or frigid. Cleanliness: Germaphobes, stay away! The bathroom was dingy and mildew ridden. These are struggle accommodations.

Brandt S.

Nice hotel in a great location. Very small rooms but that's nyc for ya. Cool bar located with the hotel. Elevators were having issues when I was there and couldn't get up past the 8th floor.

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Ask the Community - Hotel Indigo Brooklyn

Review Highlights - Hotel Indigo Brooklyn

Brooklyn Brewhouse serves breakfast, lunch, and dinner with awesome drinks right off the lobby of the hotel.

Mentioned in 6 reviews

Read more highlights

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I had a fantastic stay at the Ace Hotel - Brooklyn. It is super well situated on the A/C lines in…read moreBrooklyn, so access to JFK and Manhattan is super straightforward. All of the staff at Ace were kind, welcoming, and incredibly helpful with my questions. The vibe of the hotel was very hipster (coworking in the lobby, DJs at night in the lobby), which made for a unique experience. The rooms, while smaller, were very well appointed and comfortable. The products in the bathroom were lovely, the bed/pillows were very comfortable. If I have the opportunity to stay in Brooklyn again, Ace will be at the top of my list for sure!

Shinny bar. Not so shinny staff. I went to the bar/restaurant for a few drinks. A few seconds after…read moremy 4th drink, a woman bumped into me and spilled half on me. A rude woman who did little to correct her mistake. Now I'm wet. I went to the bar to ask if they'd replace the drink. The bartender immediately said "no go ask the manager." Well alrighty! I find the manager and he proceeds to re-explain the situation as "so you want us to buy you a drink? It's not our fault or responsibility." We're adults. I never placed blame. A peculiar thing to say considering I just bought the drink and I'm in your establishment. Felt pretty short tbh. Not sure why I was expecting a different tone. He eventually just offers me a shot. I don't particularly like shots so I kindly slid the remainder of the spilled drink and declined the shot, suggesting that Managment show the next customer a little more grace and respect in tone. Obviously an establishment isn't responsible for spilled drinks and don't have to be kind at all. I get that. But I guess that's what separates a great establishment from a mediocre one just selling drinks and not an experience. Good luck to them.

Hampton Inn Brooklyn/Downtown - Guest room bath

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I booked this location for a quick NYC trip because I always like to stay somewhere that keeps me…read moreclose to transportation, great food, and fun things to do and this spot checked all the boxes. It was also perfectly located just a short walk from my Pilates studio, which made sticking to my routine while traveling super easy. On top of that, there were plenty of coffee shops and local restaurants nearby, so I never had to go far for a good bite or my morning coffee. Being a Hilton Honors member made check-in a breeze, and I was even gifted complimentary water upon arrival, which was such a thoughtful touch. The room itself was clean, cozy, and perfect for a short stay. The view from my window was amazing especially at night and I loved how quiet it was, making it easy to fully relax after long days out. They also have great amenities like a gym and a breakfast buffet every morning. The waffle machines, fresh fruit, and coffee were definitely highlights and a great way to start each day. Mallory at the front desk was so sweet and made checkout just as smooth as check-in. I stayed for 4 days and 3 nights, and everything about this visit felt seamless. I'll definitely be back the next time I'm in New York!

This is a long overdue review! My fiancé and I stayed here for about a week in October. Shout out…read moreto Kat at the front desk for welcoming us at check-in and making us feel right at home throughout our stay! She was great! My main concern when looking for a hotel in NY/Brooklyn was having a microwave and fridge, and thankfully our room had both. I was also told you can request them if your room doesn't already have them. We stayed in a room with a window facing an extremely busy intersection, with honking going on all day and into the night, but thankfully, the windows were thick enough to block out most of the noise. The AC sound also helped drown it out. The room and restroom also felt spacious for what you get in NY. There was daily breakfast, which was your typical hotel breakfast with a variety of options that changed daily. It's about a one-mile walk to get to DUMBO, which wasn't bad at all, even when we had to do it in the rain. The subway is about a 10 minute walk, and there are two corner stores down the street. Honestly not a bad location! Just be careful when crossing that crazy busy intersection! I would stay here again!

The Brooklyn - Random ass hangers, fine. But no iron?!!!

The Brooklyn

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After reading all the bad reviews I was definitely Leary about my stay but ended up being better…read morethan expected. Parked right out on street in front of lobby. Room was really nice didn't notice any dirty sheets or things like others noted. Never used the shower but seemed nice. The front desk with" bulletproof glass" didn't seem out of the ordinary and the girl at the front She was just doing her job and she was probably used to getting hit on all the time so she was just being professional. The Elevator was slow but just used the stairs, like to get my steps. Only thing bad I could say was I was woke up in the middle of the night. Loud noise sounds like people fighting outside in the street apparently there's a club across the street for events called Scales so depending on what type of event's going on the nights of your stay, it could get pretty loud, I guess.

Do not stay here!! This place is a scam and they will attempt to extort you!!!…read more Photos from website and online are years old! We attempted to stay there early December, when we arrived we asked if we could check in early. They stated it would be a $50 cash fee to do so, when I attempted to pay the conveniently had their credit card machine not function so they demanded a $400 cash deposit. I asked what happened if we showed up at check in time and if the machine was still down in which their response was they conveniently had an ATM in the lobby to be able to withdraw the cash needed to check in. This place is a scam and they will attempt to extort you!! After attempting to get my money back the staff lied multiple times staying they did not ask for $400 cash and it was only $100 they requested, although their policy states they do not take cash only card. This place is very shady, I am sure if I had paid I would have not received anything back. Staff is also very incompetent and unhelpful, look else where!!!!! I was unable to get my money back due to booking a none refundable booking. This place was bad enough that I was willing to just lose the money then stay there! Look away, run away, do not stay here!

Aloft by Marriott New York Brooklyn

Aloft by Marriott New York Brooklyn

(265 reviews)

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Great location! Close to the city....shopping & restaurants are endless…read more Pleasant and welcoming staff! Clean rooms and nice view. Would stay again for sure! -Amy

I have been a longtime user and guest of Marriott hotels & brands for YEARS, especially the Aloft…read morebrand in particular - the Aloft New York Brooklyn is by far the WORST Aloft/Marriott I have EVER stayed at. Customer service from the front desk and staff THROUGHOUT the stay was abysmal and horrendous. Half the time you couldn't even find someone AT the front desk to help you out with anything, and when they were there, they literally would drag their feet or pretend to do something when they actually weren't! Anytime I requested or asked for something, I would be told it's 'done' and that I'm 'good to go', but inevitably I would find out that NOTHING had actually been done!! This led to me also receiving very rude interactions with the housekeeping managers, who would act like I was in the room without permission due to the lack of communication between any of the staff here regarding my check-out times and other such issues. As for the hotel itself, it clearly is not being properly maintained, and things are grimy, dented, and nasty throughout the rooms and halls. The door handle for my first room literally BROKE, and doors throughout the building all have half broken, drooping door handles...scuffs, marks, and broken bits EVERYWHERE. It shouldn't be that hard to maintain a relatively new hotel if there was an effort AT ALL put into it, but the staff/management here clearly DOES. NOT. CARE. AT ALL. OH - and watch out for scams here when it comes to charges they'll put on your card!! They created a second folio and had multiple duplicate charges for the SAME room and the SAME nights, and have refused to remove them!! I have disputed the charges on my card and filed complaints with Marriott regarding the shady, scam-like activities that the management at this hotel engages in. Needless to say, I will NEVER stay at the Aloft New York Brooklyn Hotel EVER again - and I highly recommend that all of you steer WELL clear of it as well.

TownePlace Suites by Marriott New York Brooklyn

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Stayed here during the BLIZZARD of 2026! LOL During our annual birthday visit to NY for my…read morehusband's birthday, we spent 5 days in mid-town Manhattan and the last couple of days here. So glad we did! We love Brooklyn and this area in particular. This TownePlace is right around the corner from the Subway station, literally 3 minutes. We take the Subway everywhere we can when we visit, so we were happy. This is a great location! There are lots of restaurants in the neighborhood and the people are so friendly. There are lots of fun locally owned shops which we enjoyed as well. If you don't mind the walk, you can head to the shops next to the Barclay center which have Target and Marshalls and other shops but those are the only two we were interested in at this time. You can take the Subway over there, but we like to walk as much as possible when in NY. In the hotel there is a washer and dryer which cost $6 a load. The hotel sells laundry soap in the little lobby market. The complimentary breakfast is just like the regular Marriott breakfast for a TownePlace. Eggs, bacon/sausage, oatmeal, bagels/muffins, yogurt, dry cereal, coffee. Not much fresh fruit at this location. We checked in and checked out without any issues. Our room was spacious and clean. Great view to watch people shoveling snow and watch the snow fall. Big windows to let in the sunshine when the snow stopped. We will definitely be back in 2027!

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Hotel Indigo Brooklyn - hotels - Updated May 2026

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