My partner arranged a very special romantic weekend away for us and included this beautiful hotel for one of the nights. Check in staff was lovely and courteous and professional. The Lakeview Luxury suite he booked was really amazing... gorgeous and spacious. We went for dinner and ordered steak with blue cheese topping. The service was terrible! It took forever to get our wine, and then we waited again to get a glass! Finally when the steak arrived it was so BURNED, (obviously so) that it was, for the most part, inedible. The slice of cheese on top was so thin it may as well not have been there. This was a $44 steak! I needed salt and pepper for the nice potato side, but none on the table and no waiter.. I waited and tried to eat this steak. I alerted the waiter of the problem and he was very apologetic and removed the steak from the bill, and he also took the wine off the bill, which was very nice. It's so unfortunate that this restaurant is managed so poorly. Understaffed for sure, and that chef needs a reality check. So.. we get to our room to find that the beautiful looking giant clawfoot style "Jetted-jacuzzi" tub was ridiculous. Tiny air-bubble jets, no real jacuzzi type jets at all. The tap poured either ice cold or burning hot from the 2 taps... Not good when you are in the tub already and trying to warm it up... getting scalded was not fun. The kitchen did not even have wine glasses or a cork screw, so we had to call the front desk to have them brought up.. in the Okanagan Wine country, during the wine festival... WTF?? The bed was perfect. Thankfully. I was so looking forward to the multi jetted shower the next morning! I wanted to end the stay on a good note and kept a positive outlook. Well, this shower could be compared to a fire department showing up at a 3 alarm fire with a garden hose. Ridiculously low pressure made it completely impotent. What a waste of what seemed like good equipment. We dared to give the restaurant another chance. Again, extremely POOR, SLOW service which just added icing to this disaster. This hotel could be so much more. It was so disappointing to see a perfect setting, a lovely hotel, ruined by poor management, a terrible restaurant, and poorly planned plumbing. We won't be back. read more

I rarely write reviews, but our meal tonight motivated me to put thumbs to screen. From food presentation to quality of service, I had a world class experience in a town that few even know exists. The restaurant's unique atmosphere comes from it being a restored hotel's dining room on the lakeshore with a boardwalk below and is as appealing as the incredible sunset views over Lake Okanagan. The service was what I always dream of and never receive. Chris was there only when we needed him and was able to promptly and truthfully answer every question asked of him. The food was absolutely perfect with unique flavors and originality that will make this meal memorable. The wine selection was perfect for the menu and the desserts, again, showed originality within a fine dining context. I look forward to my next trip to Kelowna and my next meal at the "El". read more

I've been to the Eldorado twice. Once for their brunch buffet (probably the best I've ever had in my life, name it- they had it) so for brunch it's a solid 5 stars. Food was fresh and high quality. I came another time for a three course dinner. Their crab cake was very mushy and didn't have a desirable texture, nor did it come with any sauce so I was left with a dry, soft crab cake. Their brisket pasta was phenomenal, delicious and a large portion. And (despite the steep price), their shrimp cocktail was the best I've ever had. Excellent atmosphere, beautiful patio overlooking the water - really very special. Good service. Decent drinks and large wine list. 4 stars! read more

Dining - Went to have dinner on the patio with my wife and enjoy the lakeview and sun. Had some great drinks and great service and amazing clam appy but thats where it ends. The hot wings were the most over cooked wings on the planet. No hot sauce on them really. The ribs were cold, sauce was weak and even the string fries and coleslaw were cold and not great. Wont be back for the food. Drinks and view are great. read more

I was really excited to visit the historic Hotel Eldorado. Perfect waterfront location and gorgeous setting overall. The cocktails were excellent . I so wanted for this to be the 5 star experience that I expected. Unfortunately our servers on this particular evening ( labour day weekend) were neglectful. We had to ask for water several times. We had to call them to reorder cocktails. And it seemed that they spent a lot of time chatting among themselves. It was a buy evening to be sure- but it was still a little disappointing. We will certainly try again next time we are in Kelowna. It could have been an off day read more

The deceiving exterior sign hide the fact that this place had a great lakeside deck. Food and service was great and views were better. Great way to spend a few hours. read more

My partner and I went for the Sunday brunch to celebrate his birthday. Unfortunately, it wasn't quite the experience we thought it would be. The biggest letdown was the food. You'd think for the price, things would be hot and fresh - but the fruit platter (fruit mirror?) was littered with moldy strawberries, the eggs benedict were so hard on the bottom they were inedible, and the coffee was horribly watery. The dining area is quite small and it feels like the canoe suspended in the ceiling could fall on your head at any moment. I got the misfortune of getting the seat with no window so I did not even get to appreciate the lake view. The service was nothing special, either. Overall, really disappointing. read more

We spend a lot of time at the Eldorado and so obviously we enjoy it. However last night they hosted my wife's 40th birthday party and I have to say they really impressed me again. The food was great and so were the drinks. Of course the atmosphere is always great as they have a great venue right on the lake. The service last night was amazing. From helping us decorate to serving our guests they were "on top" of everything the whole night. A special thanks to Kyle, Becky, Orlando, Chris, Kate, & Chloe who helped us create a very special night. Great job guys! read more

There really is no better place to eat in Kelowna. Especially in the summer looking for food on the patio, right beside the water. Table of 6 and we all had the lamb (some shank, some medallions) and all were outstanding. We had some yapster sit with us and order the wine. She was tolerable because she did a great job of surfing the extensive wine list and picking some solid choices. Otherwise I would have pushed her off the pier for some silence. I think dessert was good too, but it was tough to remember past the wine, food and location. Don't be dissuaded by the odd name of the hotel and think of some pink motel in New Mexico, this place is fine. **I should note the one error in the meals, one of the pals ordered quinoa over potatoes and they messed it up. Look I know you're trying to act all great remembering everyone's meal without a pad, but come on, we'd rather you get the order right than pretend you're Kreskin. Write it down. read more

My favorite Kelowna dining experience. Great view of the lake, not a bad indoor or outdoor seat in the house. Order the biscuit! I enjoyed the Farm to Tower entrée. Jennifer and team provided great service. Fun sangria special drinks. read more

Love this restaurant. Always delicious and great atmosphere. We've been in the summer as well, and gorgeous view of the lake, doors open with a great breeze. Would like to try the patio this summer! read more

Great view, great setting overlooking Okanagan Lake and the service was fantastic. I would highly recommends this place. Sticky toffee pudding was out if this world. read more

Lovely feel to the hotel. Cozy room, finished well. No complaints at all. Breakfast was okay...will probably eat elsewhere next time but look forward to heading back soon. read more

Stayed just for one summer night. It seems there is boat hiring nearby to go fishing or so. Our rooms were in a separate building, seemed to be renovated not long ago. The room was reasonably clean. However there is no much to do around the hotel. Room rate is quite high compared with others. read more

We were passing through Kelowna on a short driving tour of South-Central BC, and were recommended to the Eldorado as a unique hotel on the lake by "Tourist Information". They were definitely correct - it's a unique property in a great location! It's a beautiful location, but we had a very disappointing dinner experience in the restaurant. I'm generally leery of hotel restaurants, but this was recommended. Service was extremely slow - from initially getting a drink on through the serving of our entrees (an hour after we first sat down). To top it off, the accompaniments were served cold! At that point we asked the waiter to close us out for just the salads and drinks we had consumed - which he did. The bill came to almost $60 even for that. This can't be the norm, but it was what it was. Breakfast the following morning was just fine. read more

If this review was based solely on the patio dining, it would have been a 5+! Our server was an absolute treat and the fun relationship between all the servers was such a refreshing change! They all obviously love their jobs and their team! The food was delicious and prompt. The hotel rooms however were disappointing for the price. The rooftop patio almost makes up for it had it not been for very rude front desk staff. I would suggest grabbing a meal on the dock but stay at a different hotel. read more

I recently had lunch at the El Dorado out on the patio. It wasn't the first time I have dined at this property, and it won't be the last the hotel itself is so charming and relaxing. The food and service were also exceptional. Looking for a great lakeside place to dine, look no further than the El Dorado Hotel read more

Nice place. When we booked over the phone were warned that there might be some noise from the restaurant below. The 'restaurant' turned out to be a bar/nightclub that blasted the bass so loud we couldn't sleep. I won't be staying here again. read more

This review is for the restaurant (not the accommodations). I just have to say how disappointed I was. Ordered the $40 tenderloin med rare and it came well done. I have no idea how a chef could mistake a well done steak for med rare, but it was served completely dried out and charred before I even cut into it. Unacceptable for a fine dining restaurant. read more

One star and that is for the environment. Nice place to hang. Brutal service, mediocre food.

Restaurant only: Girlfriend and I went here on our vacation for dinner. Both had the tenderloin which was cooked to perfection. Our server Hannah was excellent as well. Also a beautiful view of the lake and mountains. A little on the pricey side but a very good experience. read more

Stopped in for a drink and appy and appreciated they could accommodate us on the deck. However after learning we weren't staying for dinner, we were encouraged to pay our bill, i.e. they wanted to keep the table moving. I get that but we shouldn't have been rushed to get out. More disappointing was that one of our glasses had a significant crack that was nearly its circumference. Rather than removing the cost of the beer from our bill OR replacing the beer with a fresh one, they chose to pour the remaining half glass into another and hand it back to us. Really? Poor form Eldorado; we were less than impressed. read more

Rooms are small and pricey- and there is a lengthy line for bland food. The location and decor are superb.

I'm not sure what to make of the reviews for the Eldorado, but our table of four had the most horrible experience. Our expectations were a wee big high of course considering the reviews on average are good. Perhaps....now this is just a theory, but for the summer visitors, Eldorado may not feel that keeping up a quality of high standards is necessary, after-all, aren't the visitors here just for the weather, patio and view? I hope not! We are long-time locals and I can assure you that we will not return. I'm also befuddled as to the 'good reviews'???? Was our night just a very poor night????? I hope not for the life-line of Eldorado. Our guess is that people are just focused on the patio by the water being worth every penny. The food is obviously secondary! I should begin by saying how disgusted we were with the putrid scent of manure coming from the flower beds as we stood waiting for our table. That should have been our first clue to the night being a disaster. Two parties had fish and chips. The fish was oil and hidden under a very thick and soggy coating. The tartar sauce was none existent. Actually, they served the fish with a type of mild aioli. After waiting 10 minutes to get our servers attention, which by the way didn't happen, I had to get up and go to the hostess desk and ask for tartar. Already the food is cold and the other two people at the table where almost done eating. Finally, five minutes later the new tartar sauce was brought out....but this time....it was a thinned down version of the original aioli. We also ordered a soba salad which came with about 3 pieces of broccoli and 3 carrot shavings. The salad flavoring was a very light and almost unnoticeable hint of sweet vinegar. That was it...plated very plainly....tasted plain and looked plain. The extra $7.00 for the chicken breast was not worth it. It was undercooked, split open and mangled to see if it was cooked, the order portions that were eaten had a taste akin to 'bland'. Beer was served barely chilled in warm glasses. The only thing they got right was the chilled San Pelligrino. Our water was busy yes....but with whom we aren't sure....and we when we did get his attention, his reply was arrogantly relayed to us as he was walking away from the table. We tried extra hard to be extra friendly, as we always do, because we know how hard it is to please some customers. However, this was a night we wished we were not as friendly. We should have complained, but because it was a special night and we were being treated to this dinner, we held our tongues. After we got home, we realized what a disservice and great waste of time and money it was to our friends. To all the diners out there who rate this place with 4 stars......well....I would like to know what your secret is for actually getting decent food. One more thing,.....one of the dishes offered is with salmon.....not West Coast Salmon, but East Coast Salmon.....obviously farmed salmon. Am I wrong to think that an established restaurant such as the Eldorado would pride themselves in supporting B.C. as much as possible? The price for the dish too....considering it is East Coast Salmon is way too high also. I can assure you that we are writing a letter to Eldorado and we obviously will be choosing other places to dine. Too bad though....they do have a nice setting....it's a shame they take it for granted. read more

This place is incredible you will not be disappointed. We stayed on the heritage side because it has a full balcony and it was amazing. The service staff is incredible. Manny I belive his name was, delivered the best service - and I have been in customer service for 8 years and was blown away by this hotel. We're booking again in a month and a half. Before booking the specific room I was told it was subject to noise because there was a wedding down stairs... we couldn't hear a thing. read more

I took my fiancé and I to the Eldorado for our anniversary dinner for a very special night. We waited for a table right on the boardwalk and had such a great start to the night tasting their slush cocktails and draft. Everything was great until it came to the food. We waited over half an hour for our appetizer and then again quite a while for our mains. I had ordered the ribs, which had come out on top of my french fries, they must of been sitting there for a while because by this time my french fries were now soggy. My ribs were cooked so there was no solid bone, it had degraded and had become the same texture of the meat making it impossible to separate it. After sending back my main, my waitress (who was quite wonderful) said that if I ordered the ribs again i would risk running into the same problem, she had a couple similar complaints previously, so I switched to the salmon flatbread. This took another half an hour to come out and by this time my fiancé had long finished her meal and I was eating alone. When the bills came we were charged our full amount, there was no apology from a manager and nothing done to acknowledge our poor experience with the food. We have been coming to the Eldorado for many many years back when it was family owned and operated and have always such an unforgettable experience, from the servers to the food to the management, everything used to be spectacular and hospitable. This was our first time since it was bought out and you can really tell the difference. The customer service and management is now very sub par in comparison to before. I would still recommend the Eldorado for a place to go for a casual night out, but not for a special occasion. You might end up leaving with a very bad taste in your mouth, just like us. read more

Other than the gorgeous views, our experience was more than disappointing. The portions were laughable, especially the "nachos." 6 chips with a little dab of something on top for $16? I dont think so. A group of us took an out of town friend out for the evening. It was embarassing to say the least. Next time, we will go down the street! read more

Attended a wedding at the restaurant this past summer and it was a very beautiful venue with excellent service and food.

I cannot say enough good about this hotel and their staff. This location was recommended to my daughter by Stage It Right for her wedding venue. I have to say, this has to be the best referral ever. The rooms were spectacular and with so many family and friends staying at the hotel we had the opportunity to see every possible room layout. The hotel was well staffed and every staff member was friendly, always smiling and always ready to assist with anything. No request seemed out of place. Their rooftop patio is fabulous. Speaking of fabulous, the food was amazing, the restaurant, room service and the wedding meal. Everything was well prepared, abundant and tasty. Although I enjoyed everything I had throughout the weekend I would highly recommend ordering the Nachos and if you get the chance - the butternut squatch soup!!!!! So, whether you are taking a vacation or planning a wedding, the Hotel Eldorado is the place to stay. read more