Stayed at Hotel Eldorado at Eldorado Resort and it was an amazing experience from start to finish…read more The location right on the lake is absolutely stunning--perfect for relaxing and enjoying the views. The rooms were clean, comfortable, and well-maintained, with a cozy yet upscale feel. The staff were incredibly friendly and attentive, always ready to help with a smile. Dining at the hotel was another highlight--the food was delicious, and the lakeside setting made it even more special. Whether you're planning a romantic getaway or just a peaceful escape, this place is definitely worth it. Highly recommend and would love to come back again!

We had a lunch at the main dining room for 7. The setting was very good as was the service by…read moreMarco. Four of us shared The Signature El Platter and were most disappointed. I could not believe how badly the food was prepared for this "premium" menu item. All the meat was extremely overcooked to the point of not edible. The fries were as hard as rock. We could barely cut through the skin of the sausage. The only thing cooked properly were the beans and carrots. I deeply regret not complaining and making an issue of how bad this meal for 4 was. We were reluctant as we did not want to embarrass our guests. A colossal disappointment and we will never recommend this restaurant.

Driving through we needed a place to stay for the night. Booked through Expedia, with my VIP had…read moresome great perks. Free bottle of wine, free parking, $10 off food purchase. The resort was nice, pet friendly which was a must for us traveling with our little pup. Beautiful location - waterfront. We had room service just to take advantage to the perks also there was nothing really around. Although it was beautiful location not much around for food options. Room service was good. Room was clean, bed comfy, bathroom was small and sink was outside the bathroom. Check in and check out was easy. Several days later I saw on my credit card that I was charged the whole amount of our stay, which I had already paid through Expedia. I should have only been charged the pet fee & room service. Contacting the hotel was a bit of a hassle. Eventually got my refund. I can imagine this place being really nice and busy in the summer.

This is a lovely resort. We are staying for 2 nights. When we made our reservation we were told…read morethat the pool and hot tub would not be open but to our surprise when we arrived they had opened the pool and hot tub for the season. My husband enjoyed the hot tub (limit of 2 people) and a swim in the pool yesterday before we went for dinner. There is no housekeeping service because of covid but you can request any top up of supplies you may require. The room is very clean and well sanitized. The beds are comfortable and we had a good night's sleep. Friends of ours are staying at the Grand Okanagan and they are very disappointed as none of the facilities are open and very little staff available so they have a room with no glasses, no chairs to sit on and a phone that does not work. They've had to request the most basic of supplies on numerous occasions. The staff here are very friendly and accommodating. There is a nice boardwalk out on the lake and it is a short stroll along the water to their sister property - Eldorado Resort. Finding parking on their lot can be challenging.

We stayed here for one night. We had the 2bedroom family suite. Besides the fact that it is a…read morelittle old and outdated, I still give this 5 stars as the staff we very friendly and accommodating, the rooms were clean and we were in a safe, clean area of Kelowna.

This is our 3rd time here.. Love this Place. Everyone is friendly. Clean. Close to everything.read more

We rented out a unit through AirBnB as the entire wedding party was staying at this hotel…read more PROS: * Clean apartment. We had a 1 bedroom queen + den (with a full size bed) + pull out couch. * Kitchen fully stocked * Parking space (just one) * BBQ on the patio * Shared BBQ by the pool area (with communal table and chairs) * Coffee house and restaurant/bar on the premises * One block from the beach * 10 min walk to grocery store CONS * Lots of walking from the main entrance * Lots of doors and hallways Since each unit is owned separately, we had a Smart TV in ours, checkout at 10:30am (as opposed to our friends who rented through the Playa del Sol and checkout for them was 10am), and we didn't have to clean up after ourselves since professional cleaning service was coming (but our friends had to wash the dishes, empty their trash, etc. which is something you DON'T want to deal with on vacation). It's a great location and if you get the right owner, it's a great experience and place to stay.

This is not a hotel. Each suite is owned by a different individual and they have the option to rent…read moreit out through West Canadian Reservations when they are not using it. This means that there is no front desk, just an office where you conduct your business transactions. My family stayed here on a trip to Kelowna. On the day our flight arrived, we decided to spend the rest of the afternoon in Vernon, BC and didn't get to check in until 11 p.m. The lady in the office waited for us, even though the office is usually closed by that time. She gave us a quick tour and then proceeded to give us our keys. Our suite was beautiful! We got a two bedroom suite, with two bathrooms. It also had a full kitchen, a dining counter and a living area. Our deck had a table, chairs and a grill. Even though it wasn't a hotel, they still provided us with towels and toiletries! Also, we had free WiFi. The pool, hot tub and gym are open until 10 pm, after which, guests will be told by the night guard to call it a night. So we had no obnoxious neighbors disturbing our R&R. It's 10 minutes away from downtown and 5 minutes away from the pharmacy, grocery store, restaurants and some shops. There is a restaurant downstairs called the Cabana Grill, a coffee shop and a spa. If ever I do venture out to Kelowna again, I will be staying at the Playa del Sol again. In fact, I recommended this place to a coworker who is doing the Iron Man triathlon this coming summer. Love it!!!

My review has two parts. One on the hotel itself , the second, on how staff handled themselves…read moreduring a confrontation about cost. The hotel is old. Website photos definitely paint a cheerier, more welcoming portrait than it is. The resident smokers have their place under cover, very close to room doors and windows and their smoke wafts into the rooms. We were just there, being the end of the high season, and I suspect they had a pretty busy summer. The rooms seem tired and are not in the best of condition. We found broken floor boards, burnt out lights in the bathroom and kitchen (in our friends' bedroom) and furniture in disrepair. We also found a BMW key fob (which I find strange) just under the bed so the housekeeping isn't the best. However, it has a full kitchen (however awkward the set up) though we only used the fridge, suite rooms, little patios, a pool and off-street parking. And the area (aside from the neighbouring empty lot) was close to stores and restaurants. We weren't in our rooms much, so they were sufficient for our needs. Service and staff on the other hand. . . this hotel does not have an online booking/reservation system and are not at all diligent at responding to emails. I think they prefer telephone communication, however, I am glad I had the foresight to confirm and clarify our reservation in writing. I was provided with on reservation number for two rooms - apparently I should have received two. Who knew? Not me. So the price I was quoted was for one room for two nights. And that per night price was more expensive that posted on their website, but less than the cost for two rooms per night. So very clearly, my email questioned the quote as the cost for two rooms for two nights. Once I spoke to someone, I reconfirmed in writing and received their agreement. Smart me. While mistakes happen, how the hotel staff handled this was deplorable. The manager, I assume as no introduction was made, said I was wrong even though I insisted I had been emailing with them. No effort was made on their part to find their end of the email chain. When I showed them the email, she kept insisting that that's not right; that my quote was for one room and not two. She was rude, condescending, childish and even slammed the door on her way out. We got our two rooms for two nights at the price quoted. No note was left for when we checked out and I was asked to pay the other half of our bill. I suspect the clerk had been apprised of the situation and was told to ask for it regardless of any backlash he might receive. I never did get a contract or receipt for the second room so I suspect they didn't even register that we had the second room. It's left a really bad taste and I will be checking our credit card statement carefully to make sure there are no additional charges by this hotel. Note to the manager, if you hadn't been so awful about it, we were willing to meet you half way.

When we first arrived at this place, we weren't expecting too much, based on having seen many mixed…read morereviews on tripadvisor. There were 4 of us and we decided to go with a simple one bed and a pullout couch. Starting with the pros: -Wonderful location. You are right by the beach and the park. The inn is also close to convenience stores, restaurants, pharmacies, shopping areas, etc. Majority within walking distance. -Plenty of parking space for the cars, which is in the back area. Now for the cons: -Since we were 4 people, we would've expected to get a reasonable amount of the basic needs that the hotel should provide. This was not the case for us, and it also was a pain in the behind to get throughout our short 3 days and 2 night stay. -The only pillows and blankets we had were from the main bed; there was nothing for the pullout couch. If you're going to provide a pullout couch and expect that 4 people can stay in the room, how can you expect 4 people to share 2 pillows and 1 blanket? You should have enough pillows and blankets for the amount of people that you can expect to stay in the room. -The AC in our room wasn't working properly. It was as if Jiminy Cricket was blowing air from the AC.....yeah. -We called to the front desk and asked for a blanket, a pillow and a fan. -We were able to get the extra pillows and blanket (***After trying to call the front desk twice and receiving each item separately, making us have to call another time to ask them again for the blanket***) but not the fan. Apparantly they had run out of working fans. We decided to try the next day to get one. - I called 5 times throughout the day and no one picked up. Finally we went down ourselves to the front desk to ask for a fan. -The person at the desk said "There is nothing I can do because the manager is not here and we still don't have a fan for you." "I am not responsible for that." Well, you are being paid to work here, and since when working in a hotel doesn't come with the responsibility of the comfort of the guests? -It wasn't until the end of our stay that we got a fan. Thank you. -The bed was comfortable enough, the pullout couch needs updating ASAP. You might as well could have slept on the floor. You can feel the shape of the springs in the bed, which made it really uncomfortable. We also had a senior with us, so for her it was even harder to get comfortable. -Things like the toaster and some of the kitchen supplies were definitely not cleaned properly from the last time they were used. -The pool was a decent size for the size of the inn, but if you're not a fan of people smoking around you, that's something you may want to think about before using the pool since they allow smoking and drinking in the pool area. -Overall the look at feel of the room was not that great, it needs TLC for sure and some updated furniture such as a new pullout couch, since the one we had wasn't even half decent. Overall, I would not waste my money coming back to this inn, I'd rather go to another one even if it means me paying a little extra. Definitely would not recommend to anyone, especially if you are a larger party.

We stayed here for a few days while the wife had surgery. Great location to the beach parks and…read morelots of shopping all within walking distance. Older place with some permanent residence. If your looking for a place with all new RV's this is not the place. Location location location