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    Hotel Derek

    2.1 (600 reviews)

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    Reviews With Photos

    Kerry E.

    The hotel is beautiful & in a great location, but the walls are so "thin" that loud/excited talking from a neighboring room woke me up as I write this at 2:47 AM. It's as if the other people are in MY hotel room. It's been like this for my 2 night stay and they're not even being loud loud, it's just that there's nothing to insulate against sound. I hear the cars, emergency vehicles, loud freeway noise as if it's right next to me IN my room. That's what woke me up the first night. Bring earplugs if you stay in a room like mine. Staff I interacted with weren't very hospitable for working in the hospitality industry, but I figure, maybe it's just b/c it's like we're in one big open room, or maybe they also have earplugs in and just didn't or couldn't hear my comments/questions. I don't know. This place would wear on me after a few days, too. Some other positives: Bed was comfortable, toiletries scented with neroli are very nice. Shower worked. Major negative: you hear EVERYTHING.

    King room
    Janine H.

    Yelp, I'm officially asking you to allow us to leave ZERO stars. Now for my review...online this hotel looks amazing! Even in person it's ascetically pleasing. But one you settle in you'll soon notice it's all a facade. From phones that don't work, to broken blinds, to a leaking shower, to blown fuses that take out the power in the bathroom and rough towels with the hair of previous guests, just disappointing. Every time I left the hotel and came back I noticed the lobby smelled like gas which was a little concerning. My room smelled like velveeta shells and cheese on the second day. I was really hoping to refer this hotel to future clients traveling to Houston area but I would never. So let's see, since I have to give one star, what I can say for that....great location.

    Disappointed they are not what they use to be
    Jade G.

    Well, Houston is home and I'm in town for business. Let me say this used to be one of the class is most well respected hotels in Houston. I booked my reservations here, hoping to be close to the galleria, and upon my initial check-in I was definitely disappointed this hotel is not what it used to be! Let's get into it! So let's get started we all know that early check-in is never guaranteed at any specific hotel , however, on this particular day, I had been up for more than 24 hours I had just landed in arrive to the hotel around 11:30am. I had requested an early check in and was met with people lounging all over the furniture in the lobby, because everyone was waiting for a room. There was no specific details, but it was clear that it was going to be after 3 PM before we could even begin to move on the waitlist and I was number 34! I will say the front desk attendant was very kind and receptive. I was frustrated. I was extremely exhausted and she managed to get me pushed up a little bit early. With that being said, when I checked into the room, I was disappointed to see the poor condition that the room was in as you can see in the photos Wallpaper was torn. The desk was clearly dirty. There was still hair on the bathroom sink, and I also could not get the air conditioning turned off as it was set on 60 in the heat would not come on. I was desperate to lay down and get some sleep maintenance. Did arrive about 30 minutes later and got things fixed but it's just a very frustrating check in. It's disappointing when you come to a hotel of this caliber and they don't even have a comforter on the bed just a blanket in the closet . The pillows were hard and uncomfortable. The room filled have cleaned and it just wasn't a very pleasing aesthetic. Breakfast is included went down for breakfast the next morning, and it is served in a Buffay style . Everything on the Buffay was cold the potatoes were cold. The bacon was greasy and cold. The eggs were over scrambled in the toast sitting in the warmer was anything but warm. again, I have thrown many events at this hotel, and the wear and tear and lack of details is very apparent . Well, their prices are still very reasonable. I could not in good faith recommend this hotel to anyone and management should take a really hard look at the aesthetics of the room and the quality of the amenities being offered. If I could have canceled my reservation and moved to another hotel, I would have definitely chosen another location especially being here for business. This is not a comfortable stay.

    Empty hotel
    Tiffany M.

    Ugh, didn't want to leave the 1 star. DO NOT STAY HERE, IT IS NOT UPSCALE. First of all, I chose to self park. You have to walk on the streets and pass a public bus stop to get into the hotel if you self park without a hotel key. I booked the PENTHOUSE suite for a valentine's staycation. Check in is at 4pm, which is late enough. Tell me why the room wasn't ready?! The front desk told me 30 mins.... An hour later and they couldn't find housekeeping and I'm still in the lobby with luggage. Naturally, I asked for late checkout bc the room wasn't ready on time. The front desk told me I'd have to ask in the morning, it's not guaranteed. For the price I'm paying, y'all need to do something. I only wanted to get into a room and change for my dinner reservations. I asked about this package that included late checkout, cupcakes and champagne for $65 that was in my confirmation email. I was told I had to book that in advance. An hour and fifteen minutes later, I asked to cancel my reservation. I saw all walks of life checking in during this time. Sketchy looking folks piling in with pajamas and no hair combed. Nobody looking like we're at an upscale boutique hotel. I'm clutching my luggage at this point. Front desk workers are by no means helpful. By no means man. Sitting up there trying to call housekeeping for 20 minutes... girl get up and go find somebody!! Do you know the nightly rate of the penthouse suite?! Let me speak to Derek himself bc this ain't it. I got up out of there and ran for my life. No organization, no customer service, no security. You can save a ton of money by switching to another hotel lol I chose a Hilton property instead for the weekend with no issues. Hotel Derek wasn't trendy, nor upscale. Never again for me. My reservation number was 57076SE249668 and i better not see Derek's name on my statement.

    Artwork on the floor
    Kimberly C.

    As a hotel snob, I expect the best when a hotel boasts they're the best. This one fell a bit short. The rooms are fun, but could use some updating. The doors are scraped up and need to be stripped and repainted. The shower needs to be re caulked. The bathroom has rust in the ceiling, the furniture is dated. Art work isn't hanging up, instead it's sitting in the hallways. We had neighbors last night who were obnoxiously loud beginning around 4 am-the woman was either having the absolute best sex of her life or she was simply acting like it. We heard bodies slapping, banging on the wall, and a woman screaming and moaning over the course of two hours.

    Looks very random of stuff that was placed there ???  I know it is suppose to be the "free coffee"
    Bee V.

    Wish I could leave 1/2 star or no star!!! This is not a good place to stay! Room we stayed in I very below standard! Not worth the money we spent. Everything in the room is outdated. See pics below. We only even stayed one horrible night. And we went to the parking garage people were smoking pot....dont get me wrong I am ok with it but why not in the privacy of your own home anyways....when we went to leave the pic below will show you what we arrived to!!!!! SERIOUSLY PEOPLE SHOW SOME CONSIDERATION!!!!

    Adam P.

    This hotel looks nice from outside but rooms are dated. Shower didn't work well. Doors didn't close well. The bar was nice. Watch your charges!!! I stayed a night. The bartender was nice. I didn't use the pool or have breakfast. There were some decent places to walk to. I also didn't have a vehicle and I am glad. If I go back to Houston I would stay elsewhere!

    Mike B.

    Everything closes at 10pm, but they won't tell you that until you check in. Good luck getting any help for anything after that...

    Decor in the lobby
    Consuelo I.

    I needed a local getaway for major self-care. I chose the Hotel Derek because of its proximity to 610 and the galleria area. It is conveniently located on Westheimer road. Self and valet parking available. Good customer service. Comfortable rooms, beds and pillows. Excellent stay so far.

    Table next to bed not cleaned with some residue on it.

    First off I think I have over 100+ stays over at this hotel since 2018 but have not been in the last 4 years since Covid. Upon arrival to check in, I was met with the most rude employee. I told him the front desk employees that I did not pay for the room and he was still trying to charge me for the room . After I showed him multiple times he finally just asked for a credit card for incidentals with a severe attitude. I had to confront him about this because it struck me off guard and asked him why he was giving me an attitude for no apparent reason. All I said was I did not pay for the room lol During this period he belched three times and sucked his teeth. Definitely not hospitality in anyway. Figuring that this hotel has such low standards at the front as the face of their business, I decided to do a check of the room where it is absolutely disgusting. Sadly it matched the level of care at the front desk. There are Bodily secretions that are showing up with my UV light all around the bed frame, ( see pics below) stains on the sheets, as well as residue on all the surfaces. The only place that looks decent is the bathroom, Nothing came up with the UV light. I'm saddened by this because This was one of my favorite hotels in Houston. They have lost all hospitality at the front and cleanliness is at a zero. I highly recommend you go with a bigger chain that has more standards and more accountability for their employees.

    Alysha M.

    Why do I always forget to check Yelp before I book a hotel? Lol rookie mistake!! This place isn't bad. But for the price and all the hype that I read about it online?! I was expecting so much more :/ it's pretty old/dirty looking unfortunately - our bathroom in particular was lookin rough...yikes. I'll do a little more research next time we're in Houston :)

    Electric hazard.

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    bug bed shower broken broken lamp I don't have photos but yea disgusting food expired

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    Page 1 of 15

    Ask the Community - Hotel Derek

    Review Highlights - Hotel Derek

    From the modern decor to the comfy and stylish room, I felt right at home.

    Mentioned in 7 reviews

    Read more highlights

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    The Palladium - Room A

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