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    The Lancaster Hotel

    4.2 (198 reviews)
    PriceyHotels
    Open Open 24 hours
    Updated over 3 months ago

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    Jennifer G.

    Excellent good and drinks. Hotel is well decorated and feels very luxurious without being stuffy. Valet and restaurant staff were excellent. Front desk really needs more training except the young man who checked us out. They had a huge hiccup with our special occasion, but I reached out to the management and did offer to remedy the situation.

    Pecan Ball

    The Lancaster Hotel is perfectly located in downtown Houston, especially if you're visiting the Theater District. The complimentary breakfast was a pleasant surprise, offering higher-quality items than you'd normally expect, along with a nice selection of hot teas. One small suggestion would be to include oat or almond milk/creamer options for coffee. After a show, we enjoyed dessert and drinks at the hotel restaurant, which was a great way to end the evening. The front desk and valet staff were consistently friendly and welcoming. Our room was a bit on the smaller side, but we appreciated the thoughtful touches--two macarons on arrival and a complimentary non-alcoholic beverage bar that included Perrier, mini bottled water, assorted canned sodas, and orange juice. We also received a bag of Zapp's chips. The photos mentioned "snacks," but the large drawer was empty, so housekeeping may have missed a restock. Overall, it was a great stay, especially with the points discount on the room. We would definitely consider staying here again for its location, service, and charming details.

    Jackie C.

    This review is only for their afternoon tea service. Their tea room is located on the second floor. You check in downstairs and someone takes you upstairs to the tea room. Ambiance of the tea room is simple and clean, although nothing special. Service was top notch. The tea was well brewed and the sandwiches delicious. My only complaint was the scones were very mediocre. My biggest complaint has to be with the booking system. When you make a reservation, instead of a normal restaurant reservation, you have to fill out what looks like a hotel events form, which is a bit ridiculous. They really need to work out a less cumbersome booking system. They're also quite pricey. At $69 per person, this is one of the more expensive afternoon teas in town. There's also a 20% mandatory service charge. Overall I'd say this place is worth trying if you love afternoon tea.

    Lori W.

    Loved this high tea spot! The host was able to fit us in last minute although he did make a fuss about it and made it seem as though they were completely booked which they weren't. Yummy sweets and savory food. My favorite was the hot biscuit and clotted cream. Would highly recommend if you're looking for some flavorful teas and some relaxing time

    Ashley P.

    Beautiful stay! My husband and I decided to do a little staycation and The Lancaster did not disappoint! From the moment we drove up to the moment we got in our car to leave. Impeccable service from the gentlemen in the front, to the front desk staff, to the breakfast in the morning. I will definitely be staying here again!

    Afternoon tea
    Angel F.

    My review is based on afternoon tea. I chose this location for tea because of its location; I brought tickets to see a show at the Hobby Center, and it's just mere blocks away. Upon arrival at the hotel, I received a warm welcome from the valet staff as well as the gentleman who greeted me at the door (and rerouted me to right direction). Afternoon tea is served on the mezzanine level and there was a small waiting area with comfortable furniture. The main area was a pretty intimate space, but it was very bright with plenty of natural light. There was a great selection of teas to choose from, and I enjoyed all of the sandwich selections except for the egg salad (I just don't like egg salad period). The scone was wonderful and my favorite option of the sweets tray was the chocolate pot de crème. We also received tea cookies to take home (they were delicious). The only downside is the reservation process; the person in charge of reservations was perfectly nice and answered all of my questions, but to place a reservation you have to email, which just isn't very efficient. If they would make that process more convenient, I would have nothing bad to say. Overall, they made my birthday celebration special and I would gladly return.

    Outside of hotel
    Carrie B.

    The Lancaster is a classic luxury hotel with beautiful lobby, hallways, and rooms. Everything just seems above and beyond with complimentary wine upon arrival, valet, bellhop and doormen, and complimentary snacks and drinks in the room (refreshed daily!). The room was large and had a seating area and room darkening drapes. Robes and slippers, fresh smelling toiletries and plush towels- everything to make you feel like you're in a luxurious hotel room. Bar was great and restaurant seemed nice although we didn't eat there. Plenty of places within walking distance- restaurants, theaters and attractions like the aquarium. Would love to stay here again! Exceptional staff and hotel!

    View of the lobby from the restaurant bar
    Phoebe W.

    I stayed here two nights, Saturday through Monday. Capital One offers a promotion here. It includes a $100 experience credit, late check out, and a free room upgrade upon availability. This hotel is fantastic. The doormen are welcoming as soon as you approach the front entrance. At check-in, the receptionists greet you with a warm smile and offer you complimentary water and champaign. The lobby is elegant and charming. It's an historic building, so keep that in mind as it's a smaller hotel, with 2 operating elevators, shared with the staff. Your stay includes complimentary breakfast on the mezzanine floor. I enjoyed the selection of foods, laid out buffet style. Our room was spacious and relaxing. It includes standard amenities. Mini bar snacks and drinks are complimentary. Your reservation also includes access to a local fitness center, though I did not try it out. I don't regularly books luxury hotels. However, I felt that my stay was worth the price, especially with the promotional. I'm overall happy with this stay.

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    1 year ago

    lovely hotel whenever you want a weekend getaway to enjoy nice dinner and the theater downtown . great staff as well !

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    11 months ago

    Me and my wife stayed here for a night out and it was great. They really take care of you and the amenities are very nice.

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    1 year ago

    Wonderful weekend. Hotel, room, food and staff amazing. David and Mark made a memorable impact. Will make this our new staycation hotel.

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    Ask the Community - The Lancaster Hotel

    What about guest parking and how much? Is there a shuttle service available?

    Mandatory Valet parking $55 I believe However the valet left our car lights on so we had a dead battery in the morning

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    Review Highlights - The Lancaster Hotel

    The hotel is within a few blocks of the symphony hall, the opera house, the Alley Theater and the ballet.

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    Hotel ZaZa Houston Museum District - Hotel Zaza Houston Museum District | Poolside

    Hotel ZaZa Houston Museum District

    (594 reviews)

    $$$

    Museum District

    This is a beautifully decorated boutique hotel located in the Museum District. We chose this hotel…read moreas we were attending the BBQ Cookoff at the Houston Rodeo - NRG location, and the Metro stop is right across the street. Service was impeccable during our one-night visit from check-in to checkout. There are snacks in the lobby and chilled Rose' wine is offered in the lobby in the late afternoon. Our standard room was excellent with a large shower and a bed that was beyond comfortable. We were overlooking the pool area, and it looked mighty inviting, maybe next time. We loved seeing all the old movie posters and unique décor in the lobby and conference rooms. Even the restrooms have themes! This is a high-end property, and it will put a dent in your CC, but we both felt it was well worth it.

    Such a shame that a "Michelin-recognized" hotel could fail so miserably in basic customer service…read more During my recent stay at Hotel ZaZa, housekeeping accidentally took my white shirt with the linens just before an evening event. While I understand mistakes happen, what was completely unacceptable was the way the situation was handled afterward. When I called the front desk for help, I was met with rudeness, attitude, and skepticism, as though I was making the situation up. The front desk manager was dismissive and unhelpful, despite the fact that I even offered to personally look through the dirty linens to find my clothing. Two days later, the hotel finally called to say they had found my shirt, only to then ask me to pay for the shipping label to have it returned. No apology. No accountability. No acknowledgment that I was left scrambling and forced to borrow clothes from others in order to attend my event because of their mistake. To make matters worse, the concierge kindly assured me that his manager, Daisy Lopez, would be reaching out to address the situation. Despite following up twice, I never heard another word from the hotel. The issue was never the mistake itself, accidents happen. The issue was the complete lack of professionalism, empathy, accountability, and customer care afterward. For a hotel that prides itself on luxury and reputation, this experience was an absolute disappointment.

    Embassy Suites by Hilton Houston Downtown - Meeting Room

    Embassy Suites by Hilton Houston Downtown

    (144 reviews)

    $$

    Downtown

    This hotel had A LOT of pros (and only a few cons), but overall, we had a wonderful stay…read more For starters, it's walking distance to several downtown hotspots. Not once did we feel uneasy (and we live in the Houston area - did a staycation for my husband's birthday). A few years ago, it would be a different story. There are a few homeless in the general area, but they aren't disruptive. We stayed in room 705, complete with a city view. It was quiet and lovely. I wish the rooms had a full-size fridge and cooking area, but for downtown, the suites are just as big as a studio apartment. There's space-themed decor throughout the hotel. I found the valet pricing to be a bit steep, and unfortunately, I have reason to believe two pairs of sunglasses were stolen from my vehicle. (I realize they should have been put in my purse immediately after use, but it slipped my mind, and out of habit, I put them in the console.) Regardless, it's frustrating. It also took 10-15 minutes for valet to pull our car around, so that's something to keep in mind. The evening reception was nice, especially with the two drinks/person/night. We had chips and queso, though they had a few other offerings. Make sure you get the card at the front desk. The front desk staff will also try to sell you on destinations for a cheap rate. I'm not sure when this became a thing, but instead of telling us about the evening reception and breakfast, they tried selling us on a stay in Chicago. I really just wanted to go to our room since I did everything on the app. We also found the breakfast to be worth every penny to stay in this hotel. I can't have gluten, and there isn't any GF bread. I had eggs, potatoes, grits, and coffee. There were cereal, fruit, yogurt, and waffle-making options as well. I appreciated the coffee bar having various syrups. The hotel was extremely accessible for those with disabilities/handicaps. We saw several people in wheelchairs or with assistance. Hearsay on the Green is inside the hotel, and the food is priced well for what you get (and it's excellent). If you DoorDash, the Dasher has to leave your food/items at the front desk. They are not permitted to go up to guest rooms. The rooftop pool and hot tub offer views of the city and Toyota Center (excellent people watching). Overall, I'd stay again (but I'd ensure I brought my cheap sunglasses and not my Maui Jims).

    I loved my room and the bar/restaurant was nice. Hotel Staff is excellent. Valet parking was fast.read more

    Marriott Marquis Houston - Elevate your experience with resort like amenities, six restaurants and bars, Pure Spa and more

    Marriott Marquis Houston

    (679 reviews)

    $$$

    Downtown

    Had an amazing stay at the Marriott Marquis Houston in an M Club King Room the view alone made it…read moreunforgettable. The room was stylish, cozy and felt extra special. The highlight? Texas Winter Lights. The whole place turns into a magical winter wonderland, with cabanas and igloos adding to the vibe. Perfect for photos, friends and a truly memorable night.

    We did a short staycation here for the girlfriend's birthday at her request. I was hesitant but…read morefigured what the hell, I'll try anything once. And while the whole experience will hit your wallet, it is worth it. Let's face it, you're staying here because of either the convenience of the lovely restaurants connected to the hotel or because of the rooftop pool with the Texas-shaped lazy river. Fortunately, both of these factors live up to it's promise and glamour. The restaurant options are aplenty; all that connect to the hotel lobby. Prestigious options such as Xochi, Biggio's, and Walker Street Kitchen are all here. Xochi is the only one we visited during out time there and it's well worth the experience (see my review on that). The rooftop pool has several seating/lounge sections along with a full bar/restaurant at the front area. Additionally, there is a hot tub and a pool on the left side where you get a nice view of the Houston skyline and the Texas-shaped lazy river floats around all of these attractions. It's the main reason why you're coming to this hotel in the first place! Other amenities I liked is the very large fancy exercise room and the club area where they serve complimentary breakfast for platinum and titanium members. The breakfast has some delicious items including fresh pastries, charcuterie selections, and the scrambled cheese eggs. And there's a cappuccino machine included if you want something more fancy than coffee. All these things I've listed and I haven't gotten to our room! Well we had a clean king sized bedroom that directly overlooked the rooftop pool giving us a nice view of what we would be engaging in during the afternoon. The room also has a safe in the closet if you want to store any valuables. As I mentioned, it's gonna be pricey staying here with all the perks I listed. But would I do it again? HELL YEAH!

    Best Western Plus Downtown Inn & Suites - Lobby

    Best Western Plus Downtown Inn & Suites

    (42 reviews)

    $

    Fourth Ward, Midtown, Montrose

    Convenient downtown location. The room was somewhat dated but clean, though the carpet had an old…read moreodor. Check-in on 12/28/25 around 4 pm felt odd and unprofessional. Basic information like parking ($20/night), amenities, and breakfast was not informed unless we asked. We were placed on the first floor, first room by the elevator, gym, and kitchen even though the hotel appeared half occupied at best. We could hear conversations by the elevator, and a strong bacon smell filled our room every morning, which was very unpleasant since I don't eat meat. The side door from the rear parking didn't work initially, forcing us to walk around the building in freezing weather. When reported, the same receptionist was dismissive, saying no one informed her. Despite the convenient location, this was quite an unpleasant stay and we will not return!

    I booked this room just a few days before we arrived. The king suite was actually cheaper than a…read morestandard room with two queen beds. The King Suite was very large. There was a lot of open space in addition to the king bed and the living room area. Even though it was February, it was actually quite warm and humid inside the room. We had recently experienced temperatures in the teens in Dallas, so being in a room with the temperature in the mid 70s, seemed unbearably hot. We had to find the A/C and turn the temperature down a few degrees. The hotel is located near the arts district where we were planning to spend our Saturday. The earliest we could checkin was 3pm, so we spent our day visiting the city and just left our luggage in the car. Checkin was super easy since we already had a reservation. Parking was included. The property has a fence around it, so the parking felt relatively secure. It was also well lit. The spots in the front were mostly taken, but you could drive around to the back of the building and easily find a space. The hotel has an elevator, but it is very slow. We used the stairs quite a bit, but found the elevator useful for carrying our bags upstairs. The view was limited and not very appealing, but the building only has about three floors. Amenities like a pool, gym, and laundry facility were also available at no added charge. The Wifi name and password were printed on the room key to make it easy to connect. Breakfast was included. The breakfast area had several tables. the meal is buffet style. They do have hot items like scrambled eggs, sausage, and breakfast tacos. You can make a waffle or toast bread or a bagel. Cold items like juice, yogurt, cereal are also an option. Two staff members were there making sure food was readily available and that things were kept clean. There were a few items that bothered me about this particular hotel. One, there was no TV reception in my room. I couldn't believe there weren't any channels, not even local channels! I was also annoyed that the bathroom sink was not draining properly. My husband had to play with it to get it to drain at all, and even then, it took a very long time for the water in the sink to empty after washing my hands or brushing my teeth. Lastly, the light switch at the entrance of the room only controlled the lighting in the entryway. I had to go around and turn on individual lights to feel like it wasn't so dark. These were minor inconveniences, but for the price, I would have expected these not to be an issue at all. The staff at the front desk were very pleasant and went out of their way to help me. On the day of our departure, my husband wasn't feeling well. They provided me with some bottled water as well as a Sprite to help his stomach. I was so touched by this offer. I wouldn't hesitate to stay here again. We both got a good night's sleep.

    The St. Regis Houston by Marriott

    The St. Regis Houston by Marriott

    (183 reviews)

    $$$

    Review is for Afternoon tea: There was a 7 min wait to get in but once in, you are getting by staff…read moreand led to your table. I would say the decor is very old fashion lounge with there being a mix of table with chairs or chairs paired with a couch. Our server seemed very nice but a bit new as she could not tell me if one of the teas was decaf right away. Also, I made a note that I could not have tuna but they took this as I could not have fish so they gave me two chicken salad sandwiches instead of the salmon even though I had stated on the phone salmon was fine. She also could not describe one of the desserts but overall she was very pleasant. The amuse bouche was - interesting ( a strawberry with cream cheese) I didn't hate or love it. I didn't think the cream cheese added anything tbh. We had one dessert on the table waiting for us before we said down - a English parfait that had a white chocolate mouse, cake, and fruit. I loved it although it was a bit strange to have dessert already sitting at your table before you got your sandwiches but I am a dessert first girl so didn't matter to me other than it was constantly calling my name. You don't get to choose your tea and the two tea options are both black which is a lot of caffeine. The sandwiches themselves come across as unassuming but they are great and very filling. Each one has a different bread which was cool. Although not a fan of cucumber, the bread was milky and so soft. All the sandwiches were fantastic. Honestly, I was so full from the tea and sandwiches, I took the desserts home. One big misstep in service was the server forgetting to serve the second tea. I had to ask for it and by the time we got it, we were tea'ed out. You are gifted a box of macarons at the end - we almost left ours but our server ran and got us in time. I definitely had a great time, there were small incidents that stopped it from being 5 stars. Paying 79 dollars for tea is a bit pricy so I would expect a bit more precision and maybe more choice in tea?

    Afternoon tea is always a delight! A variety of teas are served with various sandwiches. That is…read morefollowed by a scone with clotted cream and jam. The grand finale is a plate of three pastries - a fruit tart, a fruit custard pie (mango?) and a large decadent chocolate ball with gold leaf. Harp music adds to the ambience and the service is top notch. Treat yourself!

    Thompson Houston - Bathroom

    Thompson Houston

    (40 reviews)

    Fourth Ward, Montrose

    The Thompson is still a great place to stay on our second visit. It is billed as a "luxury…read moreboutique" hotel and generally lives up to its reputation. The room, amenities, and staff are all excellent, but the dining/service is not great. As for the most important points for any hotel, the room basics were all very good. The mattress was good quality and not worn so that it did not hurt our backs. The water pressure and temperature on a higher floor were both good. It was relatively quiet most of our stay so that we could sleep. As for the amenities, the hotel has a nice gym comparable to gyms in other nice hotels. There is access to the external gym on their property, but we would recommend just using the hotel gym as it is adequate for most people and more private and less crowded. The hotel provides a complimentary car service (tip the driver a few buck cash) up to 3 miles from the hotel. There is a beautiful rooftop pool and deck and a Helipad. Not sure if there is a self parking option, but valet parking was $60 a day on our visit (4-2026). The staff are all very friendly and mostly efficient at their jobs. One quirk of this hotel (common at similar boutique hotels) is that the lobby is on the 7th and not the 1st floor. While this is a nice security feature, you must go up to the 7th floor, exit the back of the elevator, and cross the lobby to a second set of elevators and use your key card to ONLY access you floor every time you come and go. We started exiting at the 6th floor at the gym level to avoid the traffic and staff in the lobby. Our only complaint on this visit is the dining. The main restaurant, Sol 7, was not open on our previous visit, but was this time. Online ordering was not available using the QR code in the room. When calling the number on the room service website, we were transferred to the main operator who then transferred us to room service who never answered. We had to go down to the restaurant to place a togo order in person, then go back to our room for 20 min before returning to the lobby to get our food togo-we are glad we did not order deliver to the room as we fear how long that would have taken. The next day we went to Sol 7 to eat. While they were not busy and the server was very nice, still the service was very slow. The food quality for both takeout and dine in was good and the prices comparable to those in the area. As for other dining issues, the Maven Coffee shop was extremely disappointing (see our separate Yelp review for more details). The service there was lacking, numerous menu items were missing, and the quality was not good. We were not impressed with the Taco Madera restaurant near the hotel/on their lot on our previous visit (see our Yelp review for them). There are just far better dining options outside the hotel property in nearby midtown and other nearby parts of downtown. Some are walkable in the daytime if it is not too hot and you are wiling to walk 10-15 min, others you need a ride share, but it is worth it for better dining--do not walk at night as it is NOT safe despite what others may tell you. Overall, the Thompson is still a 5 star property and a good choice for a business trip like we are on when we visit, a staycation as they advertise, or a luxurious vacation. They are definitely worth a try.

    I am definitely aggravated right now. I went to a lovely banquet by AWA (association of women…read moreattorneys) on friday. Things were fine even though you were forced to use valet. I'm usually leery of valet in Houston regardless of the company. So, I went on to enjoy my evening and at the end of the night they asked us to pay valet upstairs before leaving. Fine. Nbd, right? Wrong. I realized on Saturday they charged me twice for valet. I called after it fully left pending status on my account and they bounced me around a few times in order to get to the right department, or what not. I still do not have the issue resolved. This is not like a $5,000 charge... this should be something pretty quick to reverse. I already wrote a review about my poor experience with the grand opening of the spa and the abrications of a prize I was supposed to win and collect- a spa day and a couple of nights stay and I still haven't had that reward fulfilled yet... There was a manager who reached out here and said he would lick into it and honor my rewards and that's been months now. Still nothing. I wanted to bring my parents here and a couple of my clients for their events but I'm definitely reconsidering after having two bad experiences with the Thompson hotel. That's 0 for 2 right now.

    The Lancaster Hotel - hotels - Updated May 2026

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