The Thompson is still a great place to stay on our second visit. It is billed as a "luxury boutique" hotel and generally lives up to its reputation. The room, amenities, and staff are all excellent, but the dining/service is not great. As for the most important points for any hotel, the room basics were all very good. The mattress was good quality and not worn so that it did not hurt our backs. The water pressure and temperature on a higher floor were both good. It was relatively quiet most of our stay so that we could sleep. As for the amenities, the hotel has a nice gym comparable to gyms in other nice hotels. There is access to the external gym on their property, but we would recommend just using the hotel gym as it is adequate for most people and more private and less crowded. The hotel provides a complimentary car service (tip the driver a few buck cash) up to 3 miles from the hotel. There is a beautiful rooftop pool and deck and a Helipad. Not sure if there is a self parking option, but valet parking was $60 a day on our visit (4-2026). The staff are all very friendly and mostly efficient at their jobs. One quirk of this hotel (common at similar boutique hotels) is that the lobby is on the 7th and not the 1st floor. While this is a nice security feature, you must go up to the 7th floor, exit the back of the elevator, and cross the lobby to a second set of elevators and use your key card to ONLY access you floor every time you come and go. We started exiting at the 6th floor at the gym level to avoid the traffic and staff in the lobby. Our only complaint on this visit is the dining. The main restaurant, Sol 7, was not open on our previous visit, but was this time. Online ordering was not available using the QR code in the room. When calling the number on the room service website, we were transferred to the main operator who then transferred us to room service who never answered. We had to go down to the restaurant to place a togo order in person, then go back to our room for 20 min before returning to the lobby to get our food togo-we are glad we did not order deliver to the room as we fear how long that would have taken. The next day we went to Sol 7 to eat. While they were not busy and the server was very nice, still the service was very slow. The food quality for both takeout and dine in was good and the prices comparable to those in the area. As for other dining issues, the Maven Coffee shop was extremely disappointing (see our separate Yelp review for more details). The service there was lacking, numerous menu items were missing, and the quality was not good. We were not impressed with the Taco Madera restaurant near the hotel/on their lot on our previous visit (see our Yelp review for them). There are just far better dining options outside the hotel property in nearby midtown and other nearby parts of downtown. Some are walkable in the daytime if it is not too hot and you are wiling to walk 10-15 min, others you need a ride share, but it is worth it for better dining--do not walk at night as it is NOT safe despite what others may tell you. Overall, the Thompson is still a 5 star property and a good choice for a business trip like we are on when we visit, a staycation as they advertise, or a luxurious vacation. They are definitely worth a try. read more

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The service was absolutely terrible. Our room was never cleaned. We stayed from Thursday-Sunday. There were multiple incidents that really made this stay unacceptable. I had a prenatal facial done on Friday July 10th. Morgan at the spa front desk charged me for the wrong guests ticket that cost ($330.98) Not only did she charge me incorrectly, she also made me pay for my own service ($287.26). Morgan said she took off the first charge but when I went to the lobby's front desk they had to reprint the correct invoice. We are ammex card holders so they said we should get $60 credit every morning for breakfast, and a $100 credit to use on the property. I am seeing they haven't applied those credits. We had dinner at Chardon for my birthday on July 11th and watched police take out a group of people from the pool area who were upset because they were cut off from drinking. We also saw another couple escorted out of Chardon because they thought the manager was being racist. I don't think that was the case, but it was extremely chaotic at this point. I felt like I was watching a carnival cruise YouTube video. I also had to call in and complain multiple time because our neighbors on our floor were extremely loud and obnoxious. There was security sent up on Friday night for that as well. I never got to enjoy the pool area because each time we tried to go out, there was no space/chairs to sit. I won't be returning to this hotel, at this price point there shouldn't be problems like these. read more

I saw two people at the desk that looked exactly alike. I said, are you the Thompson Twins? They didn't get it. I feel old now. I need someone to hold me now. In any case, the hotel is stunning if a little unusual. Definitely aiming for avant-garde and unique, and the visuals of the lighting on the Houston skyline are instantly recognizable for miles in any direction. I would give it a solid 4 or even 5 despite the pricing, except for two things. Firstly, I've had the same Valet issues as Ema P, and others. They are hyper-aggressive and shady-on-purpose, that describes a lot of Valet companies in Houston, but if you want to be a high end hotel, you need high end Valet, not The Thievery Corporation. Secondly, certain front desk and hotel staff have been nice to us, but at least 2 of them (and I can pick them out of a line up) have been some of the most abrasive, confrontational hotel staff, even in the middle of the night when nothing was happening and there was no major stress or hurry. Just them texting, followed by them abusing both of us. If not for the nice ones (and there are a few of those too), I would have gone all the way down to 1 star. read more

Thompson Houston - Was thinking of putting this sign on my butt but nobody reads anymore. - Hotels Near Me - Houston, Texas

Amazing comfort with attention to details. Great hotel for an intimate night or two while ordering room service. I love that the park is across the street. I would recommend creating a plan on how you want to spend your day. 3 restaurants on premises but you may want an alternative. read more

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I came here for dinner, didnt actually stay here but this visit made me put this hotel at the top of my list for a staycation. Beautiful decor, pleasant service. read more

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We had hotel points to use and decided to book a staycation here. The TLDR version: Pros: - Spacious hotel room - Comfortable bed - Complimentary filtered water and espresso - Beautiful views - Beautiful patio - Delicious burgers and steaks for dinner Cons: - Valet parking: $60/day - Difficult to find hotel entrance on Allen Parkway - Overcooked short rib hash and omelets for breakfast Overall, we enjoyed our stay. If this hotel was bookable again with hotel points, it's a good option. read more

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I am definitely aggravated right now. I went to a lovely banquet by AWA (association of women attorneys) on friday. Things were fine even though you were forced to use valet. I'm usually leery of valet in Houston regardless of the company. So, I went on to enjoy my evening and at the end of the night they asked us to pay valet upstairs before leaving. Fine. Nbd, right? Wrong. I realized on Saturday they charged me twice for valet. I called after it fully left pending status on my account and they bounced me around a few times in order to get to the right department, or what not. I still do not have the issue resolved. This is not like a $5,000 charge... this should be something pretty quick to reverse. I already wrote a review about my poor experience with the grand opening of the spa and the abrications of a prize I was supposed to win and collect- a spa day and a couple of nights stay and I still haven't had that reward fulfilled yet... There was a manager who reached out here and said he would lick into it and honor my rewards and that's been months now. Still nothing. I wanted to bring my parents here and a couple of my clients for their events but I'm definitely reconsidering after having two bad experiences with the Thompson hotel. That's 0 for 2 right now. read more

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We had a great stay at Thompson Houston. We were updated to a city view suite, and the night view was amazing. The room was clean, comfortable, and relaxing. Valet parking is $60 per night. read more

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The Thompson is a modern sky scraper boutique hotel within a complex that includes 3 restaurants, a coffee shop and a gym in the same development. It's an interesting set up- after pulling up to valet you take an elevator to 7 where the check in takes place in a lobby with beautiful views of downtown. There's a restaurant on that level that I'm sure has great views. Our room looked out the same way from the 15th floor which we enjoyed. Beds were comfortable. Spacious restroom and good shower. Hyatts usually have their act together really well. It's not Ritz Carlton by any means but what elevated our stay from 4 to 4.5 stars rounded up was the friendly service. We ordered room service which arrived 20 mins earlier than promised both times. The servers were both really nice. However the person that set the tone for great service was Yolanda in reservations. She had taken my call before our arrival when I had a few questions about our stay and had wanted to confirm a few things. She answered all my questions and set my expectations on check in details and she was so nice on the phone that it gave me a good feeling about the upcoming stay. Then as we were on the road to Houston she called me back to let me know that our room had gotten ready earlier than anticipated which really helped our planning. She's an excellent communicator and has great follow up! Rare in these days! She set the 5 Star tone! We also were able to use the hotel's car service to drop us at the nearby Wortham Center for a concert- really helpful. It's first come first served. It looks like there is a paid parking lot if you don't want to use the valet (pretty pricey at like $60 something). Valet charged by the night with in and out privileges. So the only thing that I would have rated lower is the room service food. Out of a dinner and a breakfast the food was just average. Crab cakes tasted somewhat bitter for some reason and were partially burned. The asparagus was a bit too charred. Burger was pretty good but a bit small-ish. Caesar salad was pretty good. Short rib hash for bfast - meat didn't have much flavor. Had good potential (eggs and chopped red onions with it were good) but didn't achieve it. Pancakes were a bit burned on one side. Breakfast sandwich was enjoyable. Despite the lackluster food experience I would definitely stay here again if I'm visiting downtown. read more

Thompson Houston - View into bathroom. - Hotels Near Me - Houston, Texas

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We had a great time at The Thompson Houston. The hotel is a beautiful, well located space in Houston. It is in a slightly quieter part of the city but with extremely convenient drive times to other major parts of the city. The proximity to the Bayou is also nice if you want to walk around the park. The interior is beautifully decorated and there is a great rooftop pool/patio bar. Our room was spacious and well laid out with great amenities. Although our stay was short, we found our stay at The Thompson to be one of the highlights of our trip and we would certainly come back. My only con was that valet was a bit pricy at $50+ per night and I didn't always feel that it was the quickest or best customer service. Other than this, we were very pleased with our stay. read more

Thompson Houston - Hotels Near Me - Houston, Texas

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Top tier luxury hotel!! Parking is very simple, they have a massive lot that splits off into two separate lots but both are in the same area as the hotel so it takes you seconds to walk from your car to the hotel. If you can't walk very far or just don't want to, they have valet parking as well. I wish I could have remembered to take a pic of the pricing because mine was comped due to me being there for an event. As you walk up to the doors, they are opened for you by hotel staff who kindly greet you and welcome you with open arms! Guest check in is on the 7th floor. The 7th floor is where most of the action is happening!! They have several bar, one inside and one outside via a mobile setup. You can also order a variety of food from the bar/restaurant inside. There are unlimited lounge areas for guests to utilize. They have outdoor and indoor seating! The pool is massive, almost Olympic size with the most epic view of the skyline. While here, they have cabanas, poolside chairs and lounge chairs and couches that you could sit down at. There was always plenty of seating each time we went down for a swim. You can order from their poolside menu, both drinks and food. They have a DJ come in and play tunes from 3-6 each day. They usually have a liquor sponsor what passes out complimentary cocktails and or sparking wine to guests poolside and they also pass out complimentary snacks to beat the heat. Our room was top tier, down to the detail on the TV screen. They have a personalized welcome note on the TV screen. The beds and pillows are the softest you will probably lay on in a while! It feels like you're floating on cloud 9. The walk in shower is fit for queens!! I enjoyed their bath products and the giant lighted makeup mirror. We had the perfect view of the skyline from our room too!! read more

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This is a gorgeous hotel! My husband booked the king suite with city views and it did not disappoint! He also purchased the romance package, which was perfect! The room was comfy and the shower was amazing! We were gifted a bottle of rosé at check in. Both check in and check out was seamless. Everyone--from valet to front desk personnel--was courteous and welcoming. We absolutely enjoyed our stay and look forward to going back! read more

Thompson Houston - Hotels Near Me - Houston, Texas

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United had a meltdown and dumped me halfway through a trip home, leaving me in Houston unexpectedly for two days without my bags. The saving grace in all of that was finding this hotel and making the best out of my 48 hours. The Thompson Houston was fabulous! It is breathtaking, from the views, to the common areas, to the rooms. Everything is modern, tasteful, spacious and high end. The design of the hotel is unparalleled! The staff were always welcoming and friendly and made our stay very comfortable. The location is also fantastic. It's across from a huge park with trails (you can borrow e-bikes from the hotel to explore the surroundings) and it was a relatively short walk (15-20 minutes) to downtown. Ubers were also super easy to get around and they have a nice, clean house car that will drop you off anywhere you need to go in the area for free. The service in the restaurant was slow, but otherwise the food is good and the setting is relaxing, bright, and comfortable. I'm so glad I had a chance to stay here and would recommend it to anyone staying in Houston! read more

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Loved getting breakfast and happy hour here! It's a little pricey but the views are worth it and you feel like you left houston for a luxurious quiet retreat away. Wish guest passes to the pool were a little more affordable bc I would have loved to do a day pass here and there. But would love to come back and see if they have any events held at this beautiful and serene hotel. read more

Here today! The Thompson Hotel hosted journalists, photographers and press to review the 2026 Hyundai's Genesis GV 70 and 80 good Lord I just love my occupation! That's a fine luxury driving car, they handle very well on the open road. Ok look, the Genesis have speakers underneath the seats, I slammed on the breaks during traffic and she damn near stopped herself, smooooth ride I mean smooth, I took a corner fast and she turned without yanking my neck, I put her in sports mode on the Hardy Toll and I know I was doing 90 mph she felt like 65 mph, quiet ride too, I played Megan the Stallion Weneva song and I imagined myself in her video when she was driving feeling myself. I was turned off by the dashboard, naaaa too much. Oh I'm sorry it's about Thomson Houston. Staff was highly trained at professionalism, because this assignment was in our plan clothes they treated me as if I was a guest at the hotel. Several times I was told guest rooms were on the 7th floor lol, I always played along and told them my person was coming down :) The Hotel smelled AAAMAZING, I wasn't sure if the fragrance was coming from the FENDI store adjacent to the hotel or what. The Thompson Hotel lies in the heart of Houston, Tx Downtown which makes it perfect for tourists and those that love to run, walk or bike. Memorial trail can be seen outside the hotel window especially Thompson 2 restaurants. Many fine restaurants are in walking distance and Houston's exciting night life. If you try to ride share to the hotel, careful it will direct the driver into a lot across the way. Here today. See you there tomorrow! read more

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Loved the property. The staff was superb. We hit a few bumps when it came to service but they were more than accommodating. I did book a king size room with a small couch in the room and that's not what I got, seemed like a small version of it. It does get pretty loud at night with Toca Madera right next door to it...which we love and dined there. Their in room dinning was not the best and Sol restaurant service must be understaffed because the wait on everything was almost unbelievable. The pool was fabulous!! Loved their gym and the fact that they give you access to the gym next door was the best!! read more

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Sound proof rooms, wide halls, nice decorations, restaurant is delicious, hospitality was great! No complaints read more

Thompson Houston - Hotels Near Me - Houston, Texas

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I've been wanting to check out the Thompson since it opened. I'm a hotel snob and love to experience the full shebang whenever I have the opportunity. I booked a room for myself and also invited some girlfriends to join me for the day by the pool. Valet is a little tricky to find, mainly because the map directions have you try to enter in the back which is a wrong way entrance. The actual entrance is on Allen pkwy, right when you see toca Madera turn in there. Then continue straight and the valet is the second driveway on the left. The first driveway is for the residences. Sarah at the valet was kind, friendly and efficient. She got the car whisked off handed me my ticket and helped me with my luggage. Check in is at the 7th floor. You need to go into the lobby area and go to the elevators on the left past the restaurant Chardon. Check in was easy, Yolanda was kind and helpful. I was pleasantly surprised my room was ready at 10:30am. It was nice to be able to put my stuff in the room and have a place to change for the pool. They had the events and specials advertised on the lobby floor which was informative and appreciated. Brandon at the hotel lobby bar was fun and had great service. Erin the revenue manager was friendly and informative about the hotel offerings. The pool is beautiful, it's an infinity pool with great views of the city. They have towels, water, umbrellas and sunscreen available. Staff was friendly. There were only about 10 chais lounge chairs around the pool area that you could use without paying extra for a daybed or cabana. I found that pretty limiting. Luckily we got there early and were able to have four chairs together. They also have some water loungers in the pool as well as a sun deck with 40+ chairs but that looked HOT. They did close the pool twice while we were there because of the storm that rolled in. But that was for our safety and nothing anyone could change. It did cut our day kind of short though. Another thing, they charge you a pool Service charge of 20% and then servers say that don't get any of that. So you are basically paying 40% on top of your bill for and food or drinks. After the second rain closure, we ended up going down to the 5th floor and just relaxed in the lounge area and read our books which was nice. The WIFI is horrible, they need to get a better mesh system or more routers installed. I would say that's was my number one complaint. I could barely use my phone due to the poor service. The rooms are beautiful, beds are comfortable, showers are huge and they have a great light up vanity with day and night lighting. I feel the signage could be better for the water bottles. They are complementary but the way the card is labeled as a guest I was unsure if I would be charged for a refillable water bottle. I called the front desk and they let me know they were included and complementary. They have a beverage station on the floor where you can refill your water bottle. There is also a water bottle filling station by the fitness center in the hallway outside. They also do not have coffee in the room or lobby. You can only purchase it at the restaurant or maven coffee shop or room service. For a luxury hotel I find that off putting and cheap. There is also no real desk to work at. So if you're here for work I might consider a different hotel. I would come back but I don't know if I would stay here again overnight. The hotel is also quite loud at night and in morning the maids get going and you can hear people in the halls. Even with a noise machine, ear plugs and a face mask I could still hear everything. I did enjoy the spa and overall atmosphere. read more

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Rating: 3.5 Stars My friend and I stayed here on a Thursday night. The decor in the building is sleek. The rooms were good and had great bathrooms. The separation for noise though was not the best both between rooms and also from the outside. There was very loud music being blasted around midnight and security was kind enough to check it out and have it fixed for us. All in all, a nice room albeit a bit on the noisier side. read more

Luxury experience in a Panorama Suite, including mattress and linens. Due to food contract transition, service a little slow but pleasant and accommodating and personable in Sol7. Couldn't find concierge at 6:30pm on a Saturday. Great atmosphere in public spaces. Excellent front desk welcome. All staff we encountered were professional and personable. Water stations don't work on our floor. Highlight was our dinner at Chardon, which just opened this week. High end French with a touch of Texas. Great service from David. We would come back. read more

Thompson Houston - Panorama Suite - Hotels Near Me - Houston, Texas

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Beautiful hotel, excellent staff, great amenities like the free shuttle, delicious breakfast... 5 stars all around. Many thanks to Emma at the front desk who handled my reservation with care. I will definitely be back. read more

This brand new Thompson just opened one week ago! They were still putting up wall art and filling up the pool when I arrived. I was so excited to stay at a brand new hotel! My initial impression was mixed... I loved the freakishly large shower that could fit 6 people, the DS&Durga bath amenities, incredible views and signature quirky Thompson interior design throughout. But their non suite rooms are on the smaller end for US standards. Giant bathrooms but tight living space - I wish there was a small desk/chair in the room but I guess Thompson lifestyle guests don't work in their rooms? Beware their marketing materials on Instagram, FB, etc - those are pictures of their roomier suites. The non suite rooms are smaller and less bright. I was definitely disappointed at check in but was fine after resetting expectations. The rooms are still very nice and luxuriously decorated. The hotel has a pair of complementary BMW house cars that will take you anywhere in a 3 mile radius (no pick up and it's first come first serve) and it's only a 5min ride to downtown Houston. They have valet parking. The pool and spa were not yet open when I visited but the gym was open - it was nicely set up. The team is still working out their quirks. I messaged the team in advance via messenger as directed by their app and never received a response. At check in, I was told their system was booking rooms that aren't actually available. Front desk staff weren't fully knowledgeable about Hyatt elite member perks but free breakfast for Globalists were honored though upgrades were not proactively applied so you'll have to ask. Hotel is pet friendly read more

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Got the chance to visit and enjoy the Thompson Houston, by Hyatt for a family member's wedding. Beautiful place and the set up of the wedding was lovely! The transition from ceremony to reception did take sometime but with the couple having a cocktail hour it did make the time pass by quicker. There is also a rooftop patio where you can enjoy the Houston Downtown skyscrapers. This area is a great photo opportunity as well. I highly recommend this place to host your wedding or an important event. read more

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Perfect place for a staycation. It was such a gorgeous hotel with incredible views, a nice pool, and a nice restaurant. The staff was so friendly and helpful! read more

Thompson Houston - Hotels Near Me - Houston, Texas

Booked a room on the hotels website for a staycation. When booking I had a skyline view or park view option. I selected skyline (higher price). When I checked in the lady informed me their system just showed a standard king room. I pulled up the reservation email and conveniently they do not include which view you booked. So both of my rooms over looked the parking lot. Not a good start... we headed to the pool which was packed only to be told that the wait staff would not wait on us because we weren't in a seat (no seats are available). The pool has nice views but it was extremely cloudy and filled with hair. Can't comment on the food since we could not get a seat to eat and had to Uber to a nearby restaurant. The rooms were nice except they don't close all the way on their own so make sure you double check that the door is actually closed before walking off. All in all, not the best customer service or amenities especially when you compare it to some of Houston's other higher end hotels. read more

where do I start ... this place is Amazing oh my good ness VIEWS VIEWS VIEWS ... the city line is a jaw dropping view to gaze at day or night . great place for pics and weddings and just complain hang out and take in the beautiful backdrop city line views 360 panoramic views it reminds you of being right smack in the middle of New York or something like that. The drinks are amazing at the bar. The staff is friendly. read more

Gorgeous space and views! We thought the way finding in the entrance could use a little help as it wasn't easy to understand where to go to get to the restaurant upstairs. When we arrived, we weren't greeted immediately which was also disappointing. The space is beautiful and the views are amazing. The food was okay. Cocktails are delicious! We def want to go back to experience it again now that they're open and hopefully have smoothed the hiccups out of their service. read more

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Atmosphere was great. Server was nice. Drinks were good. Food was ok. Appetizers were better than entrees. read more

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My wife and I have been fans of the Thompson brand for a while. Our most recent stay was at the Thompson Madrid. The Houston Thompson has raised the bar even more. We decided to celebrate our babymoon here and the Houston Thompson team pulled out all the stops to make our stay extra special. They even had a pregnancy pillow in the suite for my wife- wow! Victor was a total rockstar. The rooms were very well appointed and the views of the Houston skyline unrivaled. The house car service was very convenient. Cedric took great care of us. The fitness center had all the equipment needed for a vacation workout. We will definitely be returning in the future- next time with the baby! read more

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I REALLY wanted to love this place. There's so much going for it, but unfortunately staff pettiness works against it more.

Will start off with bougie. I mean if you like a place to relax and unwind. This is it. From the pool area to the bar/restaurant was supreme. The only thing I'll say is do not get a room on the Allen parkway side. The street is noisy after hours and not just a little bit either. Other than that the staff. Room. And valet service are top notch. I don't like anyone driving or parking my car but all was simply beyond expectation. Will stay here again. P.S. the suite with a floor to ceiling window has blinds in the shower. Didn't see them at 1st and not sure anyone was looking but something to note if you don't want anyone to see. lol. read more

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Quick stay cation. The hotel is lovely and the rooms were very nice and clean. The art throughout the hotel is great. My only complaints... the lobby bar closed at 10:30 on a Friday night??? It felt like they not only closed but were kicking people out of the space. This was disappointing as there were 8 of us looking to talk and hang out with some night caps. Valet is RIDICULOUS at $55 per night with NO other parking option!! read more

I am normally a loyal Marriott patron, however this Hyatt property in the heart of Houston's Buffalo Bayou Neighborhood on Allen Parkway adjacent to Houston's Historic Freeman's Town is a jewel. The chic, ultramodern boutique Hotel and Resident Mix Property was both quaint and luxurious. We truly enjoyed our stay and will recommend to our future guest for accommodations. read more

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Ben and the whole staff from the valet made me feel comfortable and enjoyed my stay! Thompson will definitely become one of the best hotels in Houston. read more

Thompson Houston - Hotels Near Me - Houston, Texas

Beautiful hotel. It's the worst service on earth. Not worth the expense. Horrible! I hate writing this review, but it's real.

Amazing hotel! The service and amenities here are amazing. I stay here as often as I can because of how convenient and well designed it is. Key, the receptionist, is really welcoming and hospitable. read more

Breathtaking views! This new, modern hotel is gorgeous. The double height lobby is like a cozy modern library with plenty of sofas and seats. The food at Sol 7 restaurant is delicious, especially the steak and eggs. The rooftop area is amazing and the landscaping is awesome; however, the pool wasn't ready and opening next week. The fitness center was decent; however, the spa wasn't ready and opening next week as well. Our suite had an awesome view of downtown Houston skyline! read more

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I stayed at the Thompson for a birthday staycation and I really enjoyed the hotel. The restaurant had great food, the pool was nice and had a solid view, they did not skimp on detail throughout the hotel, the gym had everything, but the shower and the bed was my favorite part. There was a good selection of snacks and drinks in your room. The water from the sink had a funny smell but I chalked it up to it being a new build. The doormen could have been a lot more attentive. On two different occasions I was asked if I was a guest as I fumbled to get my key to open the front door late night. The second time I asked the doorman to get the door and he hesitantly asked if I was a guest as he was already opening the door. I still responded to be polite but it made me uncomfortable and it was frustrating. I would recommend the staff learn a greeting or ask if guest have their room key. I would stay here again and I would recommend this hotel to anyone. Though I had odd encounters, very fixable hospitality issues. The water... get on it man lol. I almost forgot to mention the great service I received checking in and went ordering room service after being at the pool. I was allowed an early checkin and late checkout. I never fussed about anything, they were just really accommodating. Thank you, I had a relaxing birthday. read more

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Overall it's a nice new hotel property visually (opened in January). The view and the pool are nice. That's where it ends. The service is terrible - hotel staff, restaurant, pool...all completely unacceptable. It was confusing how such an expensive (false luxury) hotel has such terrible service. IMPORTANT: watch out for the variety of hidden fees. Add an additional $100-$150 a night on top of published room rate. There 7 different service and/or tax fees added. The spa adds 21% service fee and requests an additional 20% gratuity...what? The bill for poolside drinks included a hidden 20% as well. Not worth the money. So many better quality and service oriented hotels to choose from. read more

This hotel obviously is wanting high paying customers. yet they can't deliver. they have every entrance blocked off...hard for uber to pick you up. You have to pay $55 for your car every day. They "say" they have a house car to ferry you anywhere within 3 miles...FALSE The car is never available. such incompetent staff when you pay 400/night. Only person that was kind and an angel was Russell. He should be the heartbeat of this hotel. Because there is no heart of this hotel. It's cold, weird, and clueless. He saved it for us honestly. read more