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    Palacio Royale Inn Boutique

    3.2 (17 reviews)
    Open Open 24 hours

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    3 months ago

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    2 years ago

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    1 year ago

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    6 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Very clean rooms, way nicer than any other motel we've ever been to. Immaculate bathtub! Wow.

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    2 years ago

    The service is bad and they only way they correct the problem or complaints is with one "I'm sorry."

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    2 years ago

    Looks run down and the bed and pillows were hard. The side chair and sofa had cushion covers over them.

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    4 years ago

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    5 years ago

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    5 years ago

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    5 years ago

    God awful customer service, and their "complimentary breakfast" is two slices of bread in a ziplock, but the bed was comfy ‍

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    6 years ago

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    6 years ago

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    6 years ago

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    Aloft by Marriott Katy Mills

    Aloft by Marriott Katy Mills

    (51 reviews)

    Looks nice, but look closer! I stayed three nights. I never had housekeeping show up, the pool was…read moreclosed, the shower drain was clogged, the bedside light was not working, no hair dryer, no tv remote, no cable channels, food to purchased was very minimal and never restocked, free 24 hour coffee was warm or empty with only little 2 ounce cups and no stirrers, and after telling the front desk all this each day, most everything was ignored!

    I checked into the hotel at 4:00 PM yesterday. At the time of check-in, I informed the front desk…read morestaff that I would be attending a family dinner and would not be using the room immediately. When I returned later that night, I noticed a strong odor in the room. I went to the front desk to request a room change. The staff member on duty informed me that I had only 12 hours to check out and stated she could not assist me. When I returned to the room to collect my belongings, I discovered visible black mold. I immediately reported this to the front desk, but the staff member again refused to provide me with a different room. After waiting approximately 20 to 30 minutes, I asked again about a resolution. The staff member responded with attitude and presented me with only two options: to leave the hotel or remain in the same room. When I requested to speak with a manager, she claimed to be the manager. Shortly afterward--within five minutes--she proceeded to remove us from the hotel entirely.

    Residence Inn by Marriott Houston Katy Mills

    Residence Inn by Marriott Houston Katy Mills

    (26 reviews)

    $$

    I was a guest at the residence inn by Marriott hotel in tx…read moreThe apartment suit look pretty and comfortable like the web page description But the house keeping services that he Hotel offers should be better . The hotel offer refresh service every other day start on the 3" day of your stay. full services on the 6 " day of your stay. The next day of my stay the lady cleans I talk with her occasionally and I ask for a brum for my cats if the rooms needs and emergency refresh but the house keeping lady never returned. I went down stairs and ask for my bill and the receptionist told me that we will receive the bill the day of the check out. And when I ask for the cleaning services she just told me that she can gave me the towels instead of send the lady' to clean. I walk through the hall and all the garbage bags were out the door This was awful and unpleasant for me. The lady went to the room and just bring the towels and took the garbage that I already collected. The lady has a bad attitude and didn't do the job that she had chosen with contesy or like a profesional cleanner. I suggest the owner to training all the lady's and talk with the supervisor for this matter. I understand or think that we have the option to reject the keeping lady inside the room to do her job but in my case this lady disappeared and I really need to have my room organized and clean I do like that the toilet wasn't clean for the days i stay at the hotel and I have to ask for all the cleaning supplies I needed for replenished. Outside the door the hotel eventougth looks quiet and beay but the journey at the rest inn was not pleasant for me at this particularly location. Rooms dirty keeping ladys actitud wrong Receptionist unkind Thanks for reading

    The hotel is nice, clean and I always choose Marriott on business travel. This is my first time in…read moreHouston and there are plenty of food options nearby, a mall next door, and close to the freeway. I also wanted to thank Chloe for being really helpful and going out of their way to help me when I wasn't feeling well. Shoutout to you!

    Holiday Inn & Suites Houston West - Katy Mills - Stained furniture

    Holiday Inn & Suites Houston West - Katy Mills

    (32 reviews)

    We recently stayed here while visiting our son and daughter-in-law in Katy. I'm not sure why the…read morereviews were so low. The hotel is immaculately clean. The front desk was extremely kind and efficient in getting us checked in and making sure we had the rooms we wanted. We were traveling with another party so she put the rooms right next to each other, which was so nice of her. I got a price for one bedroom with two queen beds for $114 from Hotels.com. The hotel could only offer $120 with tax. I would definitely stay here again. The parking lot is very bright and well lit to prevent break-ins. My only negative is that they charge $14 for breakfast. Breakfast should be included with your stay at Holiday Inn and similar hotels in my opinion.

    We got a room with two queens and on the surface it looked clean and tidy. We stayed 3 nights…read more After the first night I asked the maid to refresh the room and get extra towels and they never did. I also asked for a late checkout and was rushed out by two employees prior to the late checkout. The daytime staff was not very friendly. They didn't greet us or offer to help, and when approached, they acted too busy to help. The evening staff was more friendly and helpful. Our room included the breakfast buffet but normally it was $14. The food was mediocre and overcooked. Finally, the floors were very dirty in all parts of the hotel. The room had crumbs by the bed, the elevator was dirty and had liquid spots on the floor for all 3 days, the lobby and halls were super dirty and dusty. Overall this hotel is dirty and unwelcoming.

    Palacio Royale Inn Boutique - hotels - Updated May 2026

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