BED BUGS!!!
When I stayed at this hotel earlier in my trip through Italy, it was fantastic -- nice room, friendly staff, excellent location. At the end of my trip when I re-checked in for my final days in Rome and spent the night, I discovered my room was infested with bed bugs! The desk staff, housekeeping and porter were nice enough but unprepared for how to address the situation. And the general manager COMPLETELY ignored me - no communication, apology, or answer to my request for a refund of my stay. While the hotel had my clothing laundered (by a third party service since it was a Sunday and the hotel's laundry/dry cleaning services were unavailable), I had to purchase a new suitcase and have everything I brought home re-laundered and delicate items dry-cleaned at my own expense. I have contacted the hotel repeatedly since I returned 2 days ago about the refund, and I copied the corporate offices of Piazza Di Spagna View, the hotel organization that runs the Hotel Dei Borgia, and I still have no response. I will be issuing a formal complaint with the corporate office and disputing the hotel charge with my credit card. While bed bugs happen everywhere, the lack of acknowledgement by the management of this truly upsetting incident, which ruined the end of a beautiful Italian vacation, is simply unacceptable, particularly for a 4-star hotel. read more