We stayed at the Carmichael over the Memorial Day Weekend, while in town for the Indy 500. Front desk staff and valet were friendly and welcoming. Our room was spotlessly clean upon arrival. The bed was comfortable and the hotel is very well sound proofed, making for a quiet nights sleep. The only drawback, and this may be due to the Corona, is that the room was not cleaned and made up each day. You have to request trash pick up and ice. We would definitely stay again. read more

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The Hotel Carmichael is a gorgeous, newly-built hotel in Carmel with a top-notch location near surrounding restaurants, bars, shopping, and entertainment. The hotel has direct access to the Monon Trail, which leads you to everything midtown and downtown Carmel have to offer. If you were staying and wanted to check out the Farmer's Market or Christkindlmarkt, or if you had tickets to a show at the Booth Tarkington Civic Theatre or the Center for the Performing Arts, then there is no better location for your stay. The architecture of the hotel and environment when you enter are gorgeous. The staff at the front-desk were kind and helpful upon check-in. Unfortunately, when we started paying attention to the details, things were not up-to-par for a 5 star hotel. The room was hot and never cooled down, even after setting the thermostat to 60 degrees and the fan to high. The Marriott site states that the king guest room has a mini fridge, however ours was more of a mini-bar fridge with drinks available for purchase, and those beverages were warm. We called down to the front desk to ask if the temperature could be adjusted in the fridge, and they stated it was "more of a drink chiller than a mini fridge." Someone from guest services inspected it and agreed it was warm, so they brought us a bucket of ice, which was kind of them. However it seems standard to have a true mini fridge available. The architecture and decorations in the room were beautiful, but the cleanliness did not meet expectations. There were crumbs on the couch and sticky residue on the desk (pictured), which I cleaned myself before my friends arrived. There were disposable cups, lids, and wipes from the coffee maker area all over the floor around the desk. It was clear that housekeeping had stuffed a bunch of tissues back down into the tissue box (which is something I would do at home if myself or my kids grabbed too many tissues, but not something I would do in a professional environment). The bathroom sink took several minutes to get hot water, and each time we turned on the sink for a few seconds to wash our hands, there was a puddle of water that would leak from around the hot water knob. Finally, for a luxurious hotel with rooms often costing more than $400+/night, there would typically be some sense of security. However, we returned to the hotel at 10:55pm and used the small side-door closest to the Monon Trail, and did not need a room key to open the door. We were surprised that no staff member was there watching the entrance since anyone could just walk inside. Also, the elevators did not require a key to access the floors with guest rooms. So, anyone could walk in the side door from the trail, walk upstairs to the lobby, and head up in an elevator without ever being detected (no hotel staff were at the front desk when we arrived late in the evening). For the location, this hotel is the best option with its walkability and direct access to shopping and restaurants. However, for a luxurious, new-construction hotel, it leaves much to be desired. read more

Gorgeous venue! I was pleasantly surprised with Prosecco at 4:00 PM toast tradition and then enjoyed some delicious drinks in the lobby bar. Can't wait to make my way beyond the Adagio Lounge! read more

The atmosphere of this hotel can't be beat. The lighting, the smells, the luxury feel of classic music; it's a vibe that I leave wanting more of. I live down the street and yet, this is my second stay at the Carmichael. It's a perfect staycation getaway to enjoy a little adult luxury. Complimentary champagne toast at 4pm is a nice added touch, and the showers will make you linger for a few extra minutes. Go, stay, order some room service. Wear the robes. read more

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What a lovely stay and beautiful hotel! We stay in the executive king suite for a weekend getaway in Carmel. The convenience of being able to walk to Midtown & the Arts District bars, restaurants & shopping adds such a value this beautiful hotel and city. We didn't drive all weekend! We were able to walk to breakfast, lunch & dinner right from our hotel. The hotel itself is stunning. Because it's a boutique hotel, it's not large but you feel as if it's a grand hotel with grand views inside and out. The lobby and grand staircase are a site all on their own! The lobby bar and library are stunning with friendly and helpful staff. We did not dine at the French restaurant but stopped there for a drink and the staff was very friendly & accommodating. We stayed in the executive king suite with two balconies and fabulous views. The extra space was awesome to have but I have no doubt that "regular" sized rooms would be equally as comfortable if a suite upgrade isn't in your plans. It was obvious that it was the hotels first weekend to be open....minor kinks and confusions but nothing that detracted from our stay and very easy "fixes." I honestly have nothing negative to say about this hotel, our room, the stay, the area, the city. It was all around wonderful!! If you are looking for a weekend getaway or even a staycation in your own city like us, the Hotel Carmichael is where you need to be!! You won't regret it!! read more

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I chose the Executive Suite for a girls night in and my jaw dropped upon entering the room because of the vastness of space as well as the balcony that opened up over the Carmel Christkindlmarkt making our room the place to be for people watching! It was the perfect holiday celebration with my girlfriends! We had dinner reservations at Vivante, the French restaurant on the lower level, which was absolutely fabulous. The entire hotel is a boutique feel, easy to get around, right in the middle of everything next to the Palladium. We enjoyed everything the room had to offer including playing Christmas music over the Alexa devices in the room, the huge bath and shower, as well as the beautiful wet bar, dining area. We watched Christmas movies and ordered room service. It was all a perfect overnight! I have to say, the service at this hotel is one of the most efficient I've ever experienced and Mary Grace at the front desk was a huge help to me gathering all items needed before my friends arrived. A must book! read more

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I didn't expect to find such a well done and appointed hotel in a midsize Indiana town. Thanks to the vision of Carmel's five term mayor this small town now boasts this beautiful hotel with great restaurants, live music and a friendly and attentive staff. We travel frequently and this was two thumbs up! read more

Love this hotel!! It is beautiful and wonderful service. We had a great visit and love the room, the bathroom, the bed, the linens, the French restaurant, the drinks and the very nice staff. Definitely a wonderful place. read more

The Hotel Carmichael is a beautiful property. I'm not sure if everyone will enjoy their signature fragrance which is pumped throughout the entryway and common areas as it is a bit overwhelming but not unpleasant. This boutique hotel would normally be somewhere I'd really enjoy. My son treated us staying here with Marriott Points. He is in one of their top tier points status because he travels so much for work. As my husband use to travel quite a bit I have often observed it is typical for the front desk to be appreciative of being such a loyal customer. First let me say most of the staff in the restaurant have been very nice and helpful and attentive. Our issue has been with interactions with the front desk. We seem to be aggravating them explaining we only have 2 towels when there are 3 of us. They have explained the complimentary breakfast cards to us several different ways and seem perturbed by our confusion. (They are good for all three of you, they are good for one person, they are good for two of you). People bringing extra towels to our room are pounding on the door acting put out. We requested our room be serviced daily and were told that would happen but never did. We understand covid has been an issue but we are fully vaccinated and only about 5% of the staff are wearing masks so I don't think that is an issue. With our many years of using the Marriott rewards program, I have to say this is the only time we have been treated this way and it makes you feel very uncomfortable and unwelcome. Hopefully management will see this review and work to improve the service. read more

Came to the hotel for the very first time for our anniversary and it is gorgeous. One of the coolest hotels in the area and the staff is amazingly friendly. They also brought us a bottle of champagne and berries to celebrate. We will be back!! read more

This hotel has a bait and switch policy on weddings. They tell you their wedding party group of rooms is filled, but will give you a room outside the group for double the price. read more

Just back from overnight stay there (2/14/21) and just can not speak highly enough for this Hotel. What a fabulous find here in our own back yard. From initial drive up, concierge service, to check-in was superb. An unusual 3pm check-in time and noon check-out time was itself impressive. First impression upon entering the Lobby was just stunning. Everything is elegant from floors, ceiling, fireplace, fixtures... The building design and interior is almost an exact replication of the design of The Palladium with similar SongBird pictures and artifacts. The room was as good as it gets and hotel rates were an unexpected pleasant surprise. This was a Valentine surprise for my wife and the staff even helped coordinate flower delivery to room prior to our arrival. That was a pleasant surprise as I expected to pickup at checkin. The beautiful bar lounge offered a Sun afternoon of live entertainment surprisingly featuring Tim Wright on acoustic guitar (previously with Wright Brothers Overland Stage Co band) and who happened to be an old old friend. Couldn't have chosen a better musician for us. He even brought his guitar over for me to play and that even drew an unexpected crowd. Dinner at their in-house Vivante (French) restaurant was 5 star quality and service. For any reviews who could find criticism of The Hotel Carmichael, we just couldn't even if we tried. Every staff member were trained like those at the Ritz Carlton staff and in professional attire including suits/ties all the way too the Bellmen. The ambience, the experience and accommodations were far beyond my expectations. Have stayed in 5 star hotels all my life and to have this best kept secret hotel here in Carmel is too good to be true. You made our Valentines so fabulous and we're already booking a spring/summer weekend. Thank you Hotel Carmichael. read more

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This place is amazing. The ambiance, the service and the rooms are all incredible. Literally, the entire place smells heavenly just walking through the halls. It's currently Christmas so it is also decorated beautifully. Re: the service, my car battery died in the parking lot and the front desk agent, Jeff, immediately grabbed some jumper cables and came to the rescue. I needed a nice drink after that so we hit up the bar and the drinks were delicious. It is also centrally located so we were able to go to the cake bake shop and Matt the millers for dinner and dessert. Definitely recommend this hotel for your next stay. read more

Gorgeous hotel in a beautiful location. Disappointed we had to switch hotels due to there not being any hot water available on the hotel. But other than that mishap it was very nice. read more

This is the second time I've stayed at this hotel for business. The rooms are comfortable/updated and the bar is nice. My biggest complaint is that you cannot, no matter how hard you try, get a cup of coffee in the morning. This has happened to me both times. The restaurant puts a complimentary carafe out very late and if you miss the 20 minute window when the entire hotel descends on the area you are out of luck. No where to walk quickly to get one and the restaurant won't sell you one unless you sit down. I find this extremely annoying and the reason why I won't stay here again. The room does have nespresso machine which is not my thing. Also you can't get any ice yourself. You have to call the front desk that only has one person working and you have to wait for them to get it for you. And you need ice because you can use the in room refrigerator if you brought something with you. It's filled with items only for purchase and if you move any of them you get charged for several things you did not consume. read more

Almost a five star... this hotel is beautiful. From the art in hallways, chandeliers in the room, and the fireplaces... this hotel is special. The staff is well trained- it's rare that a Marriott notices the preferences listed in our profile. Details like that matter... even if it's something as silly as extra towels. The hotel is in a good location- right on the Monon and easy walking distance to breweries and restaurants. The hotel bar had live music during our visit, which was such a great surprise... live music is so hard to find during COVID! That's not to say the hotel isn't taking the pandemic seriously.. they are. Masks are enforced and the property was spotless. Our room was perfect- uncluttered and well-appointed. We didn't hear other guests. The wet bar in the deluxe king room has a mini fridge, which is stocked with drinks (beer, sparkling water, etc.). The prices are steep, but not that bad for minibar prices. The bathroom is huge... I loved the shower in particular. The water pressure was perfect. It's spacious, with a ledge and places to put toiletries. The provided toiletries are quality, although it's always disappointing when the shampoo and shower gel are built in instead of individual bottles. The only reason I knocked off a star is a broken power outlet (so I woke up with a nearly dead phone) and the mattress was too hard for me. read more

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We stayed for a weekend at the Carmichael. The location is great. The room was very nice. It was kind of hard to figure out what was going on within the hotel. They only had 1 elevator working out of two. You had to catch it at the right time. The only thing when we were checking out, I turned in my keys. They said thanks and that was it. I never did get a copy from f my bill only a charge on my credit card. I thought it would have been emailed to me if not provided at check out. Hmmmm read more

Ok. Good location. The hotel is rather dirty and the room is just that, a room. I had expected a better experience, for the top tier of Marriott. There were long hairs in the shower, not either of ours. The room was actually not clean. The in-room coffee maker made a good cup of Nespresso coffee. The valet was VERY nice and personable. My son-in-law and I stopped by the bar in the eveing while waiting for the others in the family, the tatted up bartender (I'm sorry to be so blunt) was more concerned about her nails and her drink (yes, she was drinking while working and yes, she was drinking alcohol), than her customers. She had a wedding party standing at one end of the bar and us. Two small groups. We were ignored until we could get her to make us a drink. The drink she finally made was good, but not worth it. We asked about the wedding party at the other end of the bar, she was clueless that they were standing there and that they were a wedding party. Matching suites and boutineers, hmmmm? In an upper tier Marriott hotel, you expect better. Attention to detail, serving your customers should be your primary goal You should not have to flag someone down to ask. If the valet changed positions with the bartender, I am positive all parties would have been well served. I watched the in room Hotel Carmichael Channel and wondered if we were actually staying at that hotel. I saw an owner talking about lamps and furnishings. Maybe they should concentrate on their people and a proper experience. Cleaning, primarily. Again, this is not what I would have expected for a top tier Marriott hotel. I travel for a living and I am top tier with another hotel chain, not Marriott. Traveling 30 plus nights in the U.S. and internationally gives you a good reference for what "good" looks like. While a hotel may have fancy paintings, geometric carpet, and lamps, you have to look deeper. Unless you can only see and/or crave the superficial. It is the competence (not niceness) of the staff that makes the hotel, not the "window dressing." This was not what "good" looks like. I am extremely forgiving with hospitality (especially during covid), as I used to work in the industry. It is not difficult to look at a situation and understand a root-cause. On a busy weekend night, was management not monitoring? This hotel and experience has soured my thoughts on the Marriott brand. Many, if not all, of this hotels reviews praise the location. Go read. Yes, the hotel is right next to the Palladium and right downtown Carmel. Yes, it has artwork on the wall. If you strip both of those facts away, I'm not sure much is left. We had set a specific arrangement so my guests wouldn't receive a bill. I physically went to the hotel and spoke with the frontdesk to specifically make the arrangements. Somehow, the front desk didn't follow the instructions. The were very nice, but alas, clueless. So. Bad night/weekend for the hotel staff? Or a larger issue. The simple things should be easy, opening the front door and welcoming guests into a hotel. Actual judgement is reserved for the more difficult things, like cleaning, caring for your guests, and having management oversight. The issues we experienced seem like a series of misses. They could all be independent, or a larger issue. Just because a hotel has a location does not make it top tier. @Marriott Corporate - An unannounced/anonymous site audit might be warranted. read more

Great architecture and drinks. However, our night was ruined by making sure we sat at our table, did not socialize and told we had too many drinks after having 2. We were told by management this was due to Covid concerns but the way the handled the situation was unprofessional and uncomfortable. I will not be going back to this location. I caution anybody that chooses to go at this time. read more

We stopped in for a drink on 8/17/22 at the piano bar at the Carmichael Hotel after a birthday dinner and had a nice time and the drinks were great but the end of the night and the interaction with the manager and waitress ruined the night and we will warn everyone to check their bills from now on! We ordered a bottle of wine from the waitress, after about 10 mins the bartender came over and asked what bottle we ordered because the waitress forgot what we had said, another 10 mins goes by and still no bottle of wine. We asked the bartender what's going on she says they don't have that bottle so we asked to just have 3 cocktails and 3 manhattans. Some time goes by we order 3 more manhattan's, 10 mins goes by here comes 1 manhattan my husband politely says we ordered 2 more and you only brought 1. The 3 women in the party decide to leave and and go to Cake Bake because they close in 30 mins and it's getting late, the waitress brings over 2 more manhattans and says they are on the house. The men then order 3 more manhattans. By this time we have ordered 3 cocktails, 7 manhattans and have been told we got 2 manhattans "on the house". We ask for the bill and the waitress brings over a $600 bill. We ask for an itemized bill because this in no way can be right, she said people forget all the time how much they drink and she had just brought over one with the price on it, not an itemized bill. She proceeded to give us a bill will 17 manhattans, 3 bottles of wine and 6 cocktails! WTH! Not even remembering that she couldn't remember what wine we wanted in the first place and they didn't have it. We said this was wrong, she immediately turned rude and said we were trying to get out of paying. We asked to see the manager and he was even worse only taking off 1 bottle of wine and throwing the new bill at us. After 45 mins and finally telling him that he can fix the bill to 3 cocktails and 7 manhattans or we can dispute the whole charge we did end up paying the correct amount. We are Titanium Marriott members and I will either never go there again or pay for each drink as I order them. I'm sure this is done nightly there!!! Horrible customer service! read more

We stayed here for two nights with our children. We had two rooms which connected and that made it super helpful traveling with littles. It's a great location, safe, clean and accessible to a lot of options for food and shopping. The hotel staff was accommodating and we used in room dining on two occasions. For breakfast we were disappointed when we ordered a croissant with fruit, and literally were given half of a croissant. There was no note of this in the menu and I did call to ask if that was a mistake, but according to the chef, that's how it is served. So for the price of $13, it would have been acceptable to be given a whole croissant. It just seemed off brand for Marriott to so blatantly try to cut costs. read more

This is a review of the Mother's Day brunch at the hotel. I have not stayed the night here, although the place looks great. The brunch was another story. I've eaten at many hotel brunches over the years-- I don't necessarily expect a gourmet experience. It's hard to feed hundreds of people at once. But we paid $65/person for this, and we were robbed. The selection was meager. On the breakfast side, there was French toast. Not better than the frozen french toast sticks you feed little kids. Egg "casserole"-- really just scrambled eggs in little flavorless styrofoam-like fragments with some herbs and (very little) cheddar cheese sprinkled on top. Store bought pastries. Biscuits strewn in a metal container on a table, cold like little stones. Dry breakfast potatoes. Cheese blintzes sitting in a puddle of maple syrup, of all things. Fruit, including crunchy honeydew and pineapple so unripe it was white. That's about it. No omelette station. No waffles. No pancakes. No bacon. No sausage. On the lunch side, there were something like four creditable entrees. A decent salmon. Shepherds pie. Not bad. A carving station with a good ham and prime rib. The prime rib looked like an excellent cut of meat. However it was rare. The rarest rare. So rare, only about 5% of people would ever eat it that rare. I eat my meat medium rare, and do not understand why someone would order meat well done. But I'm serious, this was so rare it really could hardly be considered cooked. At least 10 people working at the serving station, and I'm stunned that it didn't occur to the first person who saw it that it couldn't possibly be served that way. The desserts were typical grocery store fare. Pies in aluminum tins. Tiny store bought cupcakes. Not kidding. What looked like Dunkin Donut holes. Except they didn't taste as good as Dunkin Donut holes. What was good: the mac and cheese. And the shrimp cocktail was perfect. Servers were efficient and nice people. This brunch was just weird. It didn't add up. It was so bad it was totally out of context with what is really a very impressive hotel. It occurred to me that, while I don't know this, the hotel may have just contracted with a catering company to do it for them. I asked the server if they were hotel employees; I was told that some were employees and some were contracted out. If they did contract this out, they should have eaten the caterer's food first. If I owned this hotel, I would not want this food masquerading as something I'm supposed to be trying to sell people at top dollar. This is a very expensive hotel. The food was not appreciably better than what you would get for free at a Hampton Inn. Better selection than that, but not better in quality. The more I think about it the more it felt like a some kind of a scam. It's disturbing that this kind of place would knowingly put forward such an obviously poor product and charge so much for it. Read the menu of the hotel restaurant, and you know someone on staff has some culinary taste. They couldn't possibly be unaware the brunch was trash. This hotel is an important asset in Carmel. I hope they get it together. read more

We had the pleasure of staying at the Carmichael this weekend and I have to say, 5 star all the way. The staff was unbelievable. The surrounding area is full of upscale shopping and dining so you will not have a lack of things to do. Fantastic stay read more

The 4th floor Presidential suite is luxurious, bed is very comfy, and the staff were very attentive. Vivante food was very good. It would have been helpful to have mugs, silverware, microwave and bigger fridge for storing leftovers. There's only a small mini bar and we had to call room service each time we needed a fork. Also there's no closet near the door which was odd and awkward for rainy coats. The hotel allows pets and there was either a big dog or child running around above our heads. We assumed the suite was on the top floor and we were surprised we were only on the 4th floor. All in all, very glad we stayed here but just a couple things to really make it awesome. read more

In town for the holiday. Hotel is superb is many ways. Loved the Bonvoy app that allows for keyless door entry - never had to stop by front desk to check in or out. Valet parking, however, is another matter. For $20 a night, they will park your car 10 feet from the front door in an open lot. There's also a public open lot (free) another 10 feet away. Other than having the valet drive my car up to the door and hold it open for me, I'm not sure what just happened. The hotel is magnificent but the fragrance that gets pumped into the lobby smells like an old French poodle's post-grooming perfume. It made my nose burn and my partner sneezed repeatedly. Stop already with the designer odors. The room was great, location amazing, the bath just too wonderful, so all that was terrific. Just a couple of oddities, but we will definitely return, just no valet parking and will wear our hazmat suits through the lobby. read more

Upon check- in the hotel charged my card twice. They took out an extra $650 out of my checking account. I advised them of this error as soon as my bank called to ask me about the double charges. The account controller " looked into it" and then needed to call my bank with me present. My bank explained this is not something they can release on their end and have them instruction on how to get this resolved. They did not do it. I have been to the front desk daily and called asking for updates. Today, the day before checkout, the GM told me that there is nothing they can do on their end. I will have to file a fraudulent charge with my bank and wait for their process to refund the money. They have had my money for 4 days and he said this process could take up to 5 days more. I am absolutely disappointed in their lack of professionalism and apparent disregard for any timeliness for this to be resolved. This was supposed to be a 5 day relaxing weekend and instead I've had to follow up on this issue daily. Everything happening has been chaotic. The atmosphere in the lobby is not relaxing. People running everywhere and just very much the opposite of what this hotel " appeared" online. I will not stay here ever again. read more