We used to LOVE Breakers Inn. In fact, my wife and I have gone EVERY year for the past 12-15 years. We always stayed in the Japan room or the Denmark room for 3 nights at a time. We would sit in the tub, relax, get a massage, and watch old movies. It was a tradition that, sadly, will be no more. They hired a new manager....a lawyer yet!
I had heard that this new manager would not allow in-room massages anymore...supposedly due to liability reasons (what do you expect from a lawyer...and how much liability could there be from a massage?) We immediately called. The manager was VERY rude, yelled at both me and my wife, and told us they did not want us as customers. A few minutes later we got an unsolicited email informing us that our reservation had been canceled! Wow!
He also apparently has chased away some massage therapist and drove her to tears. Now keep in mind, this is a romantic place and they should encourage in-room massages. Liability is the reason they have insurance. At $300/night, I would think they could afford this. Why eliminate one of the major attractions of the place? If you are worried about liability, just close the place down...that will solve all your problems! I have never heard of this very stupid policy being applied elsewhere, and believe me, we go to many romantic places like this. So instead, we are now going to go a few miles north to Whale Watch Inn where they welcome in-room massages.
To the owners: What made you think a lawyer would make a good manager? There have been other complaints about him also; so it is not just us. If he had been nice about the whole thing, sympathized, and said that's just the way it is, then we would have been disappointed, but still would have gone...and then gone to the local spa for our massages. Instead, you lost a guaranteed yearly customer. We will not return until he is gone....and I hope it is soon! Feel free to email me when this happens at caesarv-at-email-dot-com.
Update 3/26:
OK, since the manager replied, I would like to straighten out a couple of things he said.
When I called from my work, I was transferred to the manager as soon as I mentioned in-room massages. There was absolutely no name calling, although I do admit that when I later called back to obtain contact info of the owner, I did used a somewhat derogatory (but appropriate) term. Unfortunately, I did not realize I was talking to his wife. Oops! They refused to provide any information, but I found it myself anyway. The fact is, my first contact with him was confrontational from the very beginning. My wife later called from home and did not know anything about our conversation. She is not the type for name-calling either, but hung up with the same impression I got.
The look-the-other-way comment was a curiosity question about how a hotel could be held legally responsible for something they had no way of knowing. At no point did I say I was going to do that...and I never got an answer.
I can't make any comment about the therapist in tears since this was, in legal terms, hearsay.
I have no doubts the Spa mentioned is great, but this is not the point. There are only three points to this whole mess.
1. Why is the manager of romantic inn so rude and confrontational, especially to long-time customers?
2. Why would a romantic inn bar in-room massages? These rooms have a nice two-person tub. It was wonderful to have a nice massage and then get in the tub without having to get dressed and go out in the cold and/or rain. This was to be the highlight of our vacation.
3. Why is this the only place that has this policy? Could it be because the manager is a lawyer? The WW Inn does not have this policy, and neither does ANY other place I called. We ended up making reservations at another romantic place a bit closer to our home in Santa Rosa. There we will have a couples massage and then soak in the tub immediately afterwards....all with management's blessing. We are still, however, devastated that we lost our long-time tradition. read more