Lovely hotel with great staff. Just a short distance from SO many historic and beautiful sites. Right along the water as well. I was surprised at hat how many awesome places were so close to this hotel. I took a taxi once and realized it wasn't necessary. The breakfast spread provided was absolutely delicious. Will only stay here when I'm in Florence. read more

Hotel Berchielli - Hotels Near Me - Florence, FI

We stayed 3 nights at Hotel Berchielli in June of 2024. The location was fabulous. We had a clear view of the Ponte Vecchio from our room. If you are into photography, its a great place to photograph this historic landmark under different lighting as the evening turns to night. The location was very central and the staff very helpful and friendly. There was one incident in particular that impressed me. I arrived in the morning well before check-in time and asked to store my luggage at the hotel and do a quick trip to the leaning tower of Pisa before checking in. I took my luggage to the storage room with the help of the porter and in my hurry, had accidently left a little case with all of our passports and more than 2,000 Euros in cash on one of the shelfs. The highly professional and conscientious porter found it and turned it over to the front desk. What honesty!! The staff was extremely accommodating, including the general manager who took the time to personally make himself available when requested by me. Five stars? I would give this place 10. read more

What a location. If you can't get into the Lungarno but want a great location at a fraction of the cost....this is it!

What a wonderful and gorgeous hotel. Fantastic location with views of the Arno and the Ponte vecchio. Quick walk to Uffizi. Centrally located. Beautiful and comfortable rooms. Delicious breakfast spread. Highly recommend this hotel. My family stayed for few nights in November 2024. If and when we return to Florence, this will be our hotel of choice. read more

I would recommend this hotel to anyone visiting Florence! The staff is incredibly welcoming and the hotel is wonderful. Breakfast is included every morning and it is a wonderful spread! After a flight cancelation, pivoting to a 7 hour train ride that was then delayed, we finally arrived at our hotel at about 10pm and we hadn't had anything to eat. The kitchen was technically closed, but the bartender brought us out two plates of lasagna and poured us much needed glasses of wine! The rooms are perfect and the housekeepers did a great job. I have loved our stay here! 10 out of 10! read more

I'm a fan! This hotel is one of my favorite hotel in Europe, it was less than 15 minutes walk from Firenze Santa Maria Novella, the City's main train station. It was conveniently located right at the heart of Florence along the river Arno where major attractions, museums, restaurants and churches are walkable. We were upgraded to a Junior suite upon checking in with complimentary cocktails of your choice, our bedroom is on the mezzanine, we had full bathrooms on both floors and a private patio access. The buffet breakfast in the main dining hall was scrumptious and was already included in our package. The staff were genuinely helpful and friendly, this place is highly recommended, one of our best hotel stays while in Italy. I will definitely come back. read more

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Nice hotel. Great room with king size bed. Spacious. Killer view of Arno river and the old bridge. Centrally located. Everything is walkable. Breakfast is outstanding. Highly recommend. read more

This was a very nice hotel. The bartender was absolutely amazing! He gave suggestions and brought us out tastes of apps! The staff was super nice and accommodating and the room gorgeous with a balcony. It is very hot here in Florence and the air conditioning was not working very well. We were sweating right from getting out of the shower. They brought us up and fan and all was fine. Would definitely suggest but maybe not if you get hot easily in the summer months. read more

Great hotel and conveniently located near popular destinations in Florence. Great breakfast and front desk staff.

Summary ? Write a review 4.6 Excellent 277 reviews Rooms3.8Location4.8Service4.6 What guests are saying "Great clean rooms, great breakfast service, and comfortable beds" "Very nice hotel, best location, great staff highly recommend" "Excellent situation, friendly helpful staff, good decor standard and amenities." More Couples4.4 Families4.6 Solo4.1 Trip.com 4.6/5 · 35 reviews Reviews People often mention All Breakfast Location Restaurant Amenities Property Service Nature Bar Wi-fi + 5 more Most helpful All reviews Jessica Sun1/5a day ago on  Google This hotel has the worst customer service I have ever experienced in my whole life. My partner and I were checking in the hotel at 12am in the morning because we missed our train back to Rome. The hotel was under my name which I already prepaid for. I had my passport but my partner only had her driver's license because she left it in Rome. We explained this to the older guy working at the counter and he was so rude and wouldn't let us check in and said if we don't leave he will call the cops on us. It was completely mind boggling! We asked to speak to the manager and he said no. We are 2 young women and he kicked us out at 12am and left us on the streets and said there are no refunds either! Do not stay at this hotel because they are clearly sexist or racist because who in the right mind would act this way to 2 people who just want a quick night's rest. read more

This hotel is located in the heart of Florence - great location near Ponte Vecchio and great shopping. The hotel's prices are reasonable for this area. Although it's apparently a four star hotel (by Italian standards, not American), you wouldn't have guessed it was above three stars. We arrived at 2:15pm and were told we needed to come back in an hour to check-in. In general, the front desk staff seem preoccupied to be very helpful to us, we were barely given a welcome greeting when we were checking in, almost as if we were inconveniencing them. We had to inquire about the WiFi, safe deposit box, etc. They didn't even mention the breakfast which was included for all hotel guests (according to tripadvisor reviews it's on the 2nd floor from 7-11am). I've never felt so unwelcomed at a hotel in my life. We were on the fourth floor so the noise from the street was not an issue. However, the mornings were very loud with people checking out (I presume) and slamming doors - nothing the hotel can really do about this. However, the maid staff vacuuming the hallways and floors (mind you this is all before 9am) is something they can prevent. Further, one morning we had a maintenance person DRILLING and changing a light fixture right outside our door for over an hour (again, well before 9am). I understand work needs to get done but it's a bit unnerving to be woken up in this way. Also, the light fixture was not an urgent light fixture (e.g., like an EXIT sign), it was just a normal one that lights up the hallway and was actually next to another one that was working. Again, it's in the morning and surrounding light fixtures were working so this was a non-urgent issue that could be done in the afternoon once guests are awake. Unacceptable in my opinion. Now onto the rooms. The rooms themselves are very large (by European standards) and bathrooms and bathtubs are adequate sizes as well. I was pleased with the linens as they were all adequate for a hotel of this class. The hotel itself has three entrances and a hotel bar. The wireless internet is available at no charge (just be sure to inquire about a username and password for each device upon checking in) and the speed was adequate. The hotel and rooms are seemingly clean, with the exception of about 10 BUGS (mosquitoes, ants, spiders - even found some in the BED! sheets) we found in our fourth floor room upon arrival (I thus slept in long sleeves and long pants to avoid getting bitten). It was the most uncomfortable and sleepless stay I've ever had at a hotel. Bottom line, I had high hopes for Hotel Berchielli and unfortunately, they did not live up to them. I wouldn't stay here again and wouldn't recommend it to anyone else. I think you would have better luck paying just a bit more and staying at a reputable hotel like the St. Regis or Westin just up the street. Tip: Bring bug spray as there tends to be lots of spiders, mosquitoes, ants in the room (we killed over 10 on our first night and at least a couple each night after) - our room was also next to the garden court area which most probably contributed to the problem. We kept the windows closed the ENTIRE time to prevent any more bugs from getting in and kept our room door closed (even put the "do not disturb sign" up so the maids wouldn't clean our room and subsequently leave the room door open, allowing the mosquitoes from the hallway to enter our room - it was such a pain. Further, the maid staff does open windows to "air out the rooms" which probably contributes to all of the bugs. When we complained to the front desk staff within an hour of checking in, they told us that apparently the hotel was all booked up for the night (not sure how true this was as the hotel seemed only half full at best) and the front desk staff wouldn't allow us to switch rooms, but instead gave us a bottle of bug spray. How generous. Further, the front desk staff did not offer to switch our rooms after the first night when they were apparently "booked" or remedy the problem in anyway (or even check-up with us to verify the outcome of the problem). It's obvious that they know that bugs are a problem in their hotel or they wouldn't have bug spray on hand. It's also obvious that they knew the problem wouldn't be solved, which is why they LEFT us a bottle of bug spray. This hotel and the manager will not take responsibility for any of the flaws with our stay and instead created lies to cover up their mistakes (claiming an EXIT sign was being fixed, etc.) and blamed us by accusing us of leaving windows open and saying that we needed to go above his staff and go directly to him to complain (he obviously does not have much faith in his own staff's ability to solve guest's problems). This would never happen at any other hotel. They solve the problem right away, no questions asked. I wouldn't waste your time with these clowns, stay elsewhere. read more

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The good: Excellent location within easy walking distance of the Ponte Vecchio, Palazzo Vecchio, and Uffizi Gallery. Also walkable to the Duomo. Clean facilities, friendly staff, free breakfast (that's actually fairly decent!) Very affordable compared to other hotels in the area. The bad: The hotel rooms are very, very, very outdated. It's not dirty... just extremely old and tired looking. They probably should have remodelled 10 years ago. Regardless, I think we overall had a better experience than the rest of my family on our large group trip to Florence. My parents paid twice as much and got a room half the size at Gallery Hotel Art, while my sister had an amazing room but paid 4x as much at Portrait Firenze, which are all hotels on the same street at Hotel Berchielli. read more

Nice place nestled on a small side street directly fronting the river. If possible For a romantic view request for room 411 The staff especially Mr Simon are extremely helpful The location is walking distance to most everything.Gentleman I would suggest you hide your credit cards from your lady. Florence is a high end shopping paradise. All foodies take note to all the fine restaurants Florence has to offer. ATTENTION...... Taxi service from the hotel is terrible better to book a private service read more

This hotel is classic luxury! Everything was impeccable. The staff was friendly and accommidating. The rooms were nicely sized with comfortable beds and appropriate air conditioning. We enjoyed the rooftop garden area. The buffet breakfast was huge with a great mix of fruits, pastries, eggs, meats, juices and hot beverages. All served by the friendliest staff. This hotel is on the Arno River close to Ponte Veccio surrounded by amazing clothing, leather and Gelato shops. There are numerous fabulous restaurants nearby. The perfect central location. read more

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LOVED this hotel for its Location, History, Cleanliness and Hospitality. Picasso used to lived here many moons ago. Its on the Arno and a 5 minute walk to the Historic Core of Florence Italy. The rooms are big, the bathrooms are very "Italian" and the daily morning breakfast buffet is delicious. I asked for a Cappuccino and they brought out this gorgeous cup with milk foam art of a swan. Definitely stay here, you get a river view then you can possibly see the Ponte Vecchio as its also 3 minutes away. read more

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Great property. The location is basically 5 to 10 minutes (walking) to all the main sites (approx 500 yards from the Uffizi). The staff is very helpful ( I was using a rent a car and they came out and took care of moving it into a local garage). The room was great and so was breakfast. I would highly recommend this hotel to anyone traveling to Florence. read more

Stayed here in June of 2019. Beautiful Hotel with old world European charm. Not modern, but you are in Europe. Great location on the Arno River, next to the Ponte Vechio and walking distance to city center and most of Florence. The breakfast is terrific, so many choices and delicious coffee. Our room had a private patio overlooking an old church across the courtyard. Comfortable and terrific service. The entire staff is fantastic. I left my phone at this hotel and flew to another country. I called them and they were kind enough to look for and find my phone, then shipped my phone so it was waiting for me at my next hotel. I only paid for the shipping charges. Not only was my stay here terrific, but the staff saved the remainder of my trip! read more

Good location. However I could not find the place even with GPS because of all the one way street. They were nice to send someone to direct me to hotel and get the luggage. Place was little but noisy but it's understandable considering the location. I would stay here again. read more

A really great place to stay while visiting Florence! The staff is extremely helpful at any time of day or night. The room was air conditioned well and very clean and comfortable. Great views of the city across the river and so close to the ponte vecchio. I would absolutely recommend this place. Only negative is that if you want a late night drink (or ice which is what needed) it's not possible once they close the bar. Also, no iron in the room. Other than those small things, was a wonderful hotel to stay at while in Florence! read more

We stayed three nights. Our room was very large and had a river view. Excellent location close to everything. Also a easy walk across the river to many great restaurants. The breakfast was very good as well read more

My wife and I stayed here on our honeymoon. Due to an unexpected change in plans, we ended up booking here within a day of checking in. Our room was fantastic, clean and seemed fresh. I never had the feeling that we were a "last minute" reservation given our accommodations. If I had booked months in advance and gotten this, I would be perfectly happy and be writing the same review. I am not much of an adventurous eater, nor and I a breakfast person, but I LOVED the breakfast room on the second floor. The wait staff were perfect and quick to offer the coffee (seconds until coffee is offered is a big metric of mine). Our room had a double bed as requested and the room was in fact quite spacious. Our view of the Arno and the Ponte Vecchio was incredible to have right outside the window. Housekeeping and all staff were fantastic. read more

Pros: Good location. . . annnnd breakfast included. Cons: Need help with your bags? Too bad. The four men at the front desk are too busy supervising each other to give you a hand. Have a question about the city? Too bad. Dont inconvenience them with your petty questions. Have a rental car? Too bad. No parking. $35 across the street per night. (and don't ask them where to find parking, petty.) Like to take a shower? Good luck! Baby bath tub. Pain in the a**. Rooms, meh. All in all you get less than you pay for. Not that this place was high priced but I've had better customer service at much cheaper hotels. We stayed in 6 hotels throughout the main cities of Italy and this one was by far the most uncomfortable and unwelcoming. read more

Probably one of the best hotels we stayed at throughout Europe. Reasonably priced and in a great location to most everything you would want to see in Florence. The Berchielli is walking distance to all sorts of restaurants and shopping from high end to mid level. It's also close to many attractions in Florence such as the Piazza del Duomo, Pizza della Signoria, Piazza Vecchio and the Uffizi Museum to name a few. The hotel is located right on the waterfront overlooking the Arno River so you get some spectacular views. We had a 2 story room with a private patio. The room itself was comfortable and spacious but far from modern. Overall it was clean and well kept. The free breakfast buffet and free Wi-Fi is also a nice touch. The staff were all very friendly and helpful. I would certainly recommend staying at the Berchielli read more

Fantastic location. Rooms are reasonably sized. Very nice breakfast included and you can ask for anything not on the buffet. People were very nice. Would stay here again as it's in the perfect location. read more

The hotel was very nice with elegant, old-style European charm (there was a nightly turn down of the bed and the room key is on a large, heavy fob that you left at the desk each time you left). We had a great, spacious corner room (#611, classic double) with a terrace that overlooked the roof top bar and on the other wall a window that overlooked a quaint church across a small square. On our first night there was a choral concert in the church that was delightful. The bathroom was extremely small; the door hit the toilet and the single sink was dated . Breakfast, quality was okay with excellent service. The location is ideal for touring the historic district with convenient access to both sides of the river. read more

Lobby is OK. I struggled with my luggage and several employees stood and watched me. The room on the 6th floor was too stuffy and with the window open, the street noise made it impossible to sleep. The room was dingy and tiny. They offered to switch me to an interior room but it was equally grim. I switched hotels. read more

Good location everything you need to see is walking distance, big rooms and can't beat the price free breakfast and WIFI.