Just left this place after picking up a geek bar. They had at least 40-50 different flavors. They also had other brands a well, so if you want a vape, this is a great shop to visit. I definitely recommend this place. The guy who helped us was really friendly and talkative... So much so that I made a comment to the person I was with on how nice he was. If I come back to factoria for a vape I'll definitely be coming back here with no hesitation. read more

Never shop here. This place has an absolute no returns policy, regardless if it's defective, or unused because they gave you the wrong product Just hours ago. The management stands by their ridiculous policy and wouldn't even allow exchanges. in fact, they seem rather proud of it. people think this place is fine until they have problems with the product. The nazi like attitude from the young lady, who claimed to be the manager was very refreshing. She accused me of using it, pointing to its new, pristine condition. She said there were stains on the atomizer, which were not visible. Then she pointed to the additional stains on the box, which were also not visible. Then, she said she had sold this numerous times to puffco peak owners without issue, further supporting her theory that I was trying to pull a fast one. I pointed out: The atomizer for the puffco peak pro does not fit the regular peak, and thus could not have been used. The threads are different size. The owner sold me the wrong part, which admittedly says "peak", not "peak pro". Honest mistake, right? Response: Wrong. all sales are final. no exchanges for scammers like me. MSRP is $40. They charge $45 And force you to keep it. A simple look at the pictures on the box is all it requires. Treating your customers like they're criminals is wrong, especially after charging 10% over MSRP. This place is simply ripping people off. It is a convenient location, but this place is worth avoiding. Don't support businesses like this. Smoke shops business model is sketchy to begin with. Add the price gouging to the formula and you have next level shadiness. This chick with a scar on her lip, who claims to be the manager, is straight up delusional. it's a simple exchange. She threatened to call the cops. Yeah, I realize your policy is terrible. But, do you have to be a terrible person too? Do you have to be that way? There's no way to exchange something that was given to me in error? In what way could I come up on your stupid business, and why do you care so personally about it? Next level customer service. Never again. F this place. read more

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do not go here. Staff is rude and dismissive and will actively encourage you to buy products from companies/websites that no longer exist. no accountability after I tried to return the product, which did not even list the details of the ingredients and as a result can be incredibly dangerous. they do not care about safety regulations or your health so use caution when they advise you on buying mushroom gummies. They are untested, no website, no company attached, and no proper ingredients list either. and guess what, the company and the employees do not care and will still not let you return it or exchange. do not go here at all costs read more

I came in here for the first time about a month ago after getting tired of driving to Auburn to find quality Kratom, and this store has a great quality, and priced bulk Kratom supply (plus a large variety of pre-packaged brands/strains). They are very knowledgeable, and I even tried a new white strain I hadn't heard about. I also tried my normal strains. I started off with 25g of each, and wow, the quality was sooo much better than the pre-packaged brand I had been using for over a year. The price per gram goes down the more you buy, and you can mix and match. I have been in 3x now, and the 2 different guys who have helped me were great. I will definitely be coming back! read more

Hotbox Smoke Shop - Loose leaf powder "menu" - Tobacco Shops Near Me - Bellevue, Washington

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After leaving the shop I started kicking myself for not going in sooner. Friendly, knowledgeable, great taste, great selection and very understanding of a minor card issue. The only other time I've had a personal experience like that was at the very small shop in my hometown. I live about a 20-30 mins drive away from this shop and a 10 min walk from my nearest. I might just drive to this one the next time I need smokes or a vape, yes it was that good an experience. Do yourself a favor and at least check the shop out! read more

It's a really nice store with OUTRAGEOUS prices. I went there today around 9pm and wanted to get a few Puff Bar e-ciggs. The only guy working there told me that they were $15 each. I told him that K-Smoke and Xhale etc in Bellevue/Redmond sell them for $10.89 and he just said Oh yeah!!! They just lost my and my friend's business. Wow, I know u pay $5 wholesale for each item and you wanna up-charge three times the price??? Beware of this location! Never coming back!! read more

I've I've bought many lighters or gift here in the past and I never had to wait 20 minutes with two people behind the counter to have nobody to come to help me service is really dropped in the last year. I'm going to piece of mind where I may have to pay an extra bit but at least then I get some personal service. read more

My experience with this shop was great! Eli (I think that's what his name is, if I recall) was very professional, friendly and professional in helping me get my new vape that I was replacing at the time, got really good brand battery that has been lasting me for the last couple to few days and even recommended many e-juices to me that would save me if I bought a 60mg bottle that would cost me $35 comparative to a 30mg that would be $25 or $30! The place was really quiet and very clean which is very good for when you walk-in for a first appearance. Overall, I would very much recommend this place for vape mod, e-juice and other needs! If you want great service, definitely go to Eli for assistance and you will get awesome service & won't regret coming in, getting what you need. read more

Hotbox Smoke Shop - SMOK H-Priv Pro Kit, IMR 186650 Battery Pack, WaffleCone (Bluenana) - Tobacco Shops Near Me - Bellevue, Washington

Worst service I've ever seen in state. Disgusting customer service. Actually lack of any service + discrimination without any reason! Don't waste your time on this shop, choose any other location and you'll get better service. Yesterday we came to this store, and I didn't have the ID BUT MY FRIEND had it. I told to salesman that I'm leaving the store, but my friend will to buy tobacco by himself because he has all documents! he refused to sell to any of us because I have no document. According to his inexplicable logic, in this case, this employee should have refused absolutely all the other people who were nearby in the store. since he did not do this, seller named - Joseph DISCRIMINATED THE STORE VISITORS, CUSTOMERS and frankly behaved boorishly with the person while at the workplace. Later, my friend said that he was the same seller accused him of allegedly trying to pay for a purchase with counterfeit money, which is simply humiliating. This is was the last time I wanted to buy anything in this store and I intend to achieve an adequate solution to this conflict personally or through the courts. read more

this is a good spot! nice employees! good pricing! mitmitmitmitmitmitmitmitmitmitmitmitmitmitmitmitmitmitmimitmitmitmitmitmitmimitmitmitmit read more

I bought a piece here probably a year ago and got attachment pieces for greens and oil....they gave me wrong sizing for my piece they sold me in there store.....because of their return policy I couldn't return it because I used it....but it pretty much wasn't the right size and burned my dabs....and dabs are expensive....so I had to go back and get the wrong piece again but I didn't open my new oil piece a year later to find out....I called them and of course they couldn't do anything, because I used the piece...and the only way they can see is if I bring in the piece...but that's the thing I bought it In this store and 2ce was given wrong sizes...and of course came out of my pocket not their employees who gave me wrong items both time...$400-$500 later I have one piece that works which is the original attatchment that came with my Piece...I didn't like how the lady on the phone was talking to me, when I legit spent so much money and their employees are not educated enough on their own products to keep selling customers wrong items when they cannot be returned once used.....def not coming back here, especially with such a unfair return policy that costs me way more than it should have. Benefit to the smoke shop for sure, making more money but unhappy customer that spent money on useless things I didn't need and wasted products on top of that...not to mention more of the pricy smoke shops around? You'd think they'd have better quality in customer service and product. read more

Recently I bought a disposable vape here for$22 that only worked for a few hours. It had a transparent tank, so you could see that it was still full of juice. I bought it late on a Friday evening and then worked the entire weekend solid. I am an avid vaper who is active with CASAA, and I work tirelessly trying to convert smokers from combustible Co and I fight constantly for vaper's rights, so I spend an exorbitant amt of $ at this store. I also send a large amt of new customers to this particular store. I've been a loyal customer for nearly 5 yrs and I have spent multiple thousands of dollars over the yrs here... Consistent, steady, loyal business. Yet even tho I showed the employee how the light would come on, but no Vapor would come out and that it was still dull if few, he refused to care or to agree to apply my$22 towards another purchase. I'm just dumbfounded that in today's economy that a small business would rather lose a loyal customer than do the right thing... And all over & $22.Not only is it bad business, it's just downright stupidity. from now on I will go to XHale Vapor, & that is also where I will send the constant stream of new customers, henceforth. I feel certain that they care more about customer service than Hotbox, as they clearly don't care at all. read more

Won't let me return a puff bar that doesn't even work wow. Overpriced and horrible workers

Don't bother shopping here. They don't stand behind defective products. Bought a mod here which worked for two days and when I went back to the store and told them this unit had leaking issues and cool issues they said "all sales final." How can you not swap defective merchandise? I even asked for a store credit and they said no, then point to the "all sales final" store policy. I understand if it was vape fluid or something like that, but this mod was defective. If you don't stand behind your products and stand behind your customers, that is not a policy for a business. I've been shopping there for a long time. Where is the loyalty to your customers. Oh and it doesn't say on the receipt anything about returns. read more

Hotbox Smoke Shop - Where does it say no returns? - Tobacco Shops Near Me - Bellevue, Washington

They don't do returns or exchanges on things you bought less than 24 hours ago.... torches go out within four months or in a day!! Check the products before selling them! If I could leave no stars I would . read more

I called ahead to see if they had something and right off the bat the guy on the phone was super upbeat and let me know they had what I was looking all over for. Going in, they have tons of juices, tanks, coils, you name it. This review is for David and his amazing service! He was incredibly helpful and knowledgeable. Not even great "for a vape shop" but simply great over all. I mean- thanking customers for waiting while helping others, taking items down to show me without me having to ask, offering suggestions and knowing what I'm talking about with any questions I had (there were many). I never felt rushed or like a bother- wats I've felt at other shops. Would make the drive down here from Lynnwood just for this kind of service. Thanks bunches! read more

I just had to drop by and compliment the staff here. Hailey was really helpful and took some time to make sure I got just the right piece for my new setup. A+ service. read more

I was in town for the day and a friend told me to check out some of the local glass shops. Hotbox was the first and only one I visited and I couldn't be happier. The manager was so sweet and even helped me personally. She talked me through a bunch of pieces and was considerate about my price range when making suggestions. She made it a really fun experience and if I'm ever in Seattle again I'll definitely come back. read more

Very knowledgeable employees, unlike a few other vape shops, I don't ever feel pressured to buy something I don't want. Super mellow vibe. And they are the ONLY shop that still carries my fave vape juice. Their variety of glass is impressive too! Going back to grab an entire dab rig for $45 for my mom. Plus they got a point system, can't say that about the other nearby smoke shops! Thanks for keeping me in cloud guys! see you soon! read more

I don't normally get anything close to helpful service at smoke shops but this nice lad name Brice made my experience here quick and easy! It's a super clean smoke shop and it even smells nice which is refreshingly new! I only smoke the old school hookahs and Brice was very knowledgable about the different shisha brands and flavors. They have a great selection of good quality shishas which I'm very excited about! He was so impressive that I'm actually writing this review in my car the very second I left the store. I wish all services could be this helpful and easy. Definitely found my go to smoke shop spot on the east side! Thanks Brice! See you soon! read more

Hotbox Smoke Shop - The best shisha brand! IMO - Tobacco Shops Near Me - Bellevue, Washington

First time visiting to pick up some vape juice. The staff was incredibly friendly and knowledgeable. Helped me get exactly what I wanted and explained how things worked, etc. Extremely satisfied. Sooooo better than the last place I visited! Thumbs up! read more

Most ridiculous prices I've ever seen. Instead of spending 3-4-times on the SAME products you normally buy, head over to a small smoke shop near BevMo (across from Northgate). Instead of paying $75 on a Aspire battery, you can spend only $39! Don't pay $40 for a oil cartridge when you can spend only **$12** for the EXACT same V-Hit dual coil cartridge for oils. I've attempted to shop at Hotbox twice now and each time left laughing because I wasn't going to pay their prices. Don't shop at HotBox if you know what's good for your wallet. Shop ANYWHERE buy Hotbox... read more

Very friendly and great customer service. Their employees do a great job of asking what you're looking for and recommending various products! read more

hello. Gio was a freaking lifesaver. My man let me FACETIME HIM just to help me set up my hookah. I've never known love like this

Everyone is always very helpful and friendly. Prices are reasonable and they will order something you are looking for if they don't have it. Parking is sometimes a little tight. read more

This shop is home to some of the worst prices in a 20 mile radius. The "quality" of their products do not match the ridiculous mark up they have on even the most basic goods. I wouldn't recommend this place to anyone. read more

Such friendly staff! I get my cartons of cigs here all the time (comes with a free mini lighter)!

All the staff here is AMAZING. We just bought a hookah and couldn't figure out how to put it together for the life of us so we called and one of the staff, Gio, literally FaceTimed with us while putting together one of the hookahs in the store to show us how until we figured it out. So above & beyond will definitely be regular customers :) read more

Great shop! Excellent customer service and wide selection of 710 specific items

Received knowledgeable, friendly help. Bought a good quality hand-blown glass pipe for $30, which seemed quite a fair price for a piece of art which I will use daily. Thank you for a good experience, will keep you as my go-to head shop. read more

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Great selection of the latest and greatest as well as some of the old? A little dizzying compared to the behind a gas station quickies for a pack of smokes but just think a little steam or sugar and little nicotine? Plus coolest souvenirs and shop name? Hot box read more

Very helpful and friendly. If you enjoy good natured people and talking you will enjoy hot boxing. They have so many things to look at and choose from. read more

Has a good selection and clean store but bad prices and worse customer service. 10% more expensive than any other vape shop I've been to, frequently "forget" to restock popular/ordered items, wait times in excess of 10 minutes just to be spoken to, mislabeled products (given me wrong coils more than once), the list goes on. The shopkeepers are disinterested in general, and the one short blonde kid (Tucker I think) is outright rude, and made me feel stupid for asking questions about NEW products. This place has gotten pretty bad - I used to like coming here, since it's near my work, but it really needs better staff and pricing. Wish there were a local alternative. read more

Supe Awesome place, Wesley and Nick are fantastic people and super helpful.. bought vapes from Them!!

Grace and Mark are dope as hell. They went way beyond any other smoke shop in the area in trying to fix my vape. Instead of trying to just sell me things I didn't need, they gave real recommendations were super nice about it. Grace and Mark are for sure the people to go to for anything vape read more

Awesome smoke shop. Love it. Great staff. Knowledgeable and have everything I need. Great location.

amazing smoke shop. One of the best ones I've been to. The workers here are very nice and cool. They have great vape flavers some of the best I've ever had. They have the most beautiful and decritve hookahs and a large veriaty of shisha flavors. They have everything, and if your a cannabis smoker they have a very large veriaty of bongs, bubblers, pipes and oil rigs in an assortment of colors. If you havnt been to this smoke shop I definitely recommend going. so I wrote this review a while ago, and recently I started smoking cigars. so here is a small update. hotbox smoke shop has a long verity of cigars ranging in price and flavor. they keep them nice and fresh, and store them in what looks like large humidor/temperature controlled cases. the cigars they carry, and I can tell they did there research on are amazing in flavor I guess it all depends on opinion but 7$ you can grab a tasty hand and if you stop buy hotbox smoke shop, you should take a look at there exceptional selection. there is one more thing, when it comes to cigars the workers there don't know alot about them. don't get me wrong the workers there are very kind, I've been complemented and kindly greeted every time I walk in there and I always get the best of help, but it would be great if they had a little more knowledge on the cigars they offer. however I've been a regular here for about a year or two now and I'd like to see to it in the future that maybe they could help me find a good cigar. I just think they should do a little bit of research for their own knowledge on the cigars they carry so that they can help out customers. but overall still an amazing smoke shop experience, please go check out hotbox smoke shop in Factoria, I always recommend it to my friends and family. have a good day and I promise you won't be disappointed at this smoke shop. read more

Just moved to town, Best smoke shop I've been to. Knowledgeable and super friendly staff and excellent selection! Repeat customer here!

Too cocky and arrogant. Train your team on better customer service!

I went here to look for a vape, but everything is marked up $20-$50, just buy online and save your money. They say they "can't beat online prices", but you can get most of these direct from the manufacturer's website for a lot less. read more