The service here was dynamite. TOP OF THE LINE. Satchel helped me out, dude was so chill. He had all the answers and knew exactly what was up. They had a wide variety of options. Deep value, you get what you pay for. I will be coming back. They are also the latest smoke shop open over here on the east side. (11:45pm) unreal! Thank you guys! I will be back ! read more

Evergreen Market - Cannabis Dispensaries Near Me - Bellevue, Washington

Pulled up at 11:45 PM to pick up an online order, and the manager told me I have to come back tomorrow before the doors were even locked Really disappointing customer service, you couldn't stay open one minute later to provide customer service for a transaction that would take less than 30 seconds? read more

It seems as though they don't know how to identify real versus fake ID's. I came in to the bellevue location even though I usually go to the kirkland one just because it was closer to where I was headed. I hand them my ID just like I always do, they then take it away and look at it with a black light which is totally fine by me. However they then refuse to serve me under the basis that it is fraudulent. I wouldn't be taking the time to write this if I was using a fake ID, what is frustrating and honestly concerning is when given a genuine government issued ID, they cannot tell that it is real. Concerning because how would they then be able to tell what's fake versus real if they deem the real one to be fake. Frustrating because I have always been a big fan of evergreen market however I am sad with my experience today and concerned for service of others in the future at this location. read more

My Budtender was fantastic! He was very knowledgeable, and quite funny. Great service!

This is my favorite dispensary. Everyone recognizes my face and knows my name. Tracy will see me walk in the door and call out to me before I even see her, and she's always got my order already ready for me! The vibes are immaculate, and so is the bud. read more

Just wanted to send a big thank you to Tony from evergreen market. Truly appreciate your customer service. It's very rare to have that now days. read more

Satchel was an incredible sales person. Enthusiastic and positive and knowledgeable. We wouldn't have bought anything if he wasn't there. Also, shout out to Jenna, who gave us a solid discount and was so warm and welcoming. Thank you to them both! read more

i've only had good experiences here. the bud is high quality, the budtenders are very knowledgeable and helpful, and their rewards system is great. stopped by today for more flower and wasn't disappointed, always recommend. read more

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Dalton was above and beyond. Helped find us some flower within our budget and very knowledgeable about all the different strains available. Will be back! read more

Evergreen Market - Cannabis Dispensaries Near Me - Bellevue, Washington

This Bellevue store has the most unfriendly and rude bud-tenders I have ever encountered! Tried speaking to the manager on duty and he could careless, cause maybe they're just having a bad day he says... Thats BS and inexcusable! Go home if you cant hack it and provide a good vibe and happy time for your customers. Evergreen Market Bellevue, Definitely does not provide the passion or cherishing customers kind of place, like the Manager Rachel hoped for. read more

Evergreen Market - Manger's bio - Cannabis Dispensaries Near Me - Bellevue, Washington

Employees don't know what their promos are, Don't waste your time driving to this location. promos are limited read the fine print. Staff unfriendly. The majority of the reviews are accurate. I hope they get better. Place is empty for a reason. read more

Service is great! But y'all need to pay your staff more so it's not so understaffed. The people working there are hard workers and need a decent wage. read more

This dispensary has the WORST SERVICE I've been to in 5 years. Workers talk to you like they were just about to clock out before serving you. White dude with glasses, talking about you. Maybe smoke some pot and calm the fuck down, or just stay home and don't be in the service business. read more

Been a regular customer for at least the last three years. Came in today with a cartridge that was dead right out of the package. Was told that because I didn't have receipt and it was apparently outside their 7-day win so there was nothing they could do. No exchange, no store credit, nothing. Won't be back. I understand a 7-day return policy but this doesn't seem right. read more

hard to compare it to something.. uncrowded, lots of parking and big discounts off product. I wish they would ship and take cc's.. but there's that law thingy.. I'm not what other criteria I could be using read more

I felt the employee that helped me was knowledgeable and answered questions for me. He was very friendly. I cannot find anything negative. Try for yourself before believing the negative reviews. read more

I still feel like they're trying to downplay the entire situation as if it was anything short of harassment, and in legal terms assault. On my last visit, the female budtender a woman I do not know, felt that it was ok to tell me she was liking the way my hair looks on me. I have hair that is down to my chest. Then she reaches her hand out at my head, runs her hands through my hair and grabs and pulls on my hair multiple times. I never asked her to touch me or pull on my hair. I'm not a dog, do not pet my head and treat me like one. The store manager as well as director of operations are still trying to downplay the situation even though they reviewed the cameras and saw that she clearly grabbed at my head, ran her hand through my hair and was pulling on it. They're trying to make it seem like she barely touched me and only 'got in your personal space.' When I explained to the store manager how I WAS violated by their employee, she writes me back and tells me that she was sorry that I 'felt violated' and that it was just an 'inconvenience.' The store manager also tells me that the employee is just a 'kind' person, as if I were overreacting. Sorry, what she did to me was disrespectful, not kind. Imagine if a male employee had done this to a female customer? It would be nothing short of harassment. I do not know this woman. Pulling on my hair and running her hands through my head multiple times is more derogatory than patting somebody's head. I am a paying customer. This is supposed to be a place of business. The employee happened to be a black woman. I told the store manager that out of all ppl, the employee should be more sensitive about random strangers grabbing at somebody's hair and how that is incredibly demeaning since black women have this type of harassment happen to them often. The manager says 'her race has nothing to do with it.' They clearly don't get it. Now they're offering me a 20% discount on my next purchase as if I should spend more money with these low lives. Take that 20% and shove it. I've included one of the emails from the store manager. I got her email from her responses to other reviews on this page. I don't see it necessary to blur out any of her email since she has included her contact in other responses with other reviews on here. read more

Evergreen Market - Cannabis Dispensaries Near Me - Bellevue, Washington

Been my go to spot for 3 years, but today I was shorted an item from my online order, and didn't notice their inability to count until getting home. Call up and am told I need to come back to talk with the manager there, as 'you never know what has happened'. I go out of my way to come here, but now will be taking my business elsewhere. Zero trust in your customers, while I've spent far too much here. Conner, you guys screwed up any future business from me over $10. Learn how to support your customers, not treat them like they're buying off the corner with this customer service. read more

Do not go here. I was refused at the door with my government issued drivers license. Dude at the door was a complete asshole. Please take your business elsewhere. This place is a disgrace to the cannabis industry. read more

5 stars + Gorgeous facility. Hands down the nicest I've seen ever! Wonderful product arrangement and assortment. I love the personalized one on one service as well as the rewards program that's offered here. Everyone is so friendly and knowledgeable. This is definitely my shop of choice. read more

Well, don't even bother, I walk in, get cash, lady ignores me, helps next person that come in and then another person comes in and they help them. I go over to a lady and she says we will be with you soon, but I had already been 15 minutes, Will never go again and will make sure friends do not as well. read more

This is the 4th time I have been to this location and the staff are overly aggressive and rude. It seems everyone is the manager. There are 4 people that just needs a customer service training. I know it is just Mary Jane. But being rude isn't the thing to do. It only takes a little bit of your time to be nice. Ignoring customers isn't respectful. I guess my love for TEM has just died. I will not be visiting anymore it just not giving me what it use too give which was the Grade A+ experience. Too many times 4th.. I have went to this particular store and there is a rude budtender. rushing the sale is not great eitha. There are some that know what they want. Let's do better.. Novel Tree it is for me. read more

I really like the changes in this store since they changed ownership from Belmar. Their customer service is spot on and the person that assisted me was very patient, knowledgeable, friendly and customer focused. The store has a more relaxed feel to it now. The only negatives are that their online menu is never current, so this makes it almost impossible to order online which defeats the whole idea having a menu in first place. (I prefer to order online and come get it.) Also, instead of having the registers in the back of the store why not put registers at stations or sections . The budtender can't finish their transaction and has to hand it off. The process right now adds a tremendous amount of unnecessary wait time and I go during the off times so I can only imagine what it's like during peek hours. Just have the person at the station re-examine ID's if that is the concern. All in all great improvements. But sadly not being able to accurately know what they have and be able to order online is a deal breaker for me. If that changes I could certainly see this becoming my go to location. read more

Horrible customer service. Online orders always messed! Dont bring your money there!!!

Great place, friendly and helpful and the "wisdom" discount was a bonus!

This is a solid spot. I was in and out within a matter of minutes. They also got me signed up for rewards. The one recommendation I would have is to keep your bud tenders behind the counter at all times while always having one separate person at the door checking IDs. The tender was performing both duties which was a bit fluttersome. Other than that, they knocked it out of the park and I got some really good weed. read more

They fail on the basics of customer service, they do not ever change out there weed on display and don't care if they sell you weed that's been out to long. read more

Loved the service and selection. Ray was my budtender and showed me some awesome deals on ounces, I was very happy with my selection and on top of that, I got the 'old stoners' discount of 15%. Couldn't be happier. read more

Alex (rodgers) was a joy to have as a budtender. Knowledgeable, candid and helpful, I look forward to coming back to buy here again.

Very unfriendly staff, which makes me not want to ever visit this location again. They made me feel like they did not want me in there.

This place was so good to me and knew just what I needed. After a long day of feeling unappreciated I came here and the staff treated me like a queen and were so knowledgeable of all the products. Such a quality business and so happy they are close to my home thanks evergreen market for making my day and continuing to be awesome. read more

Ask the lady on the floor for two .5 joints in the tube gives me 2 one gram joints .... Was super clear on two .5 grams ..... this is the second time they messed up my order won't be back read more

Good prices in Bellevue and friendly staff, usually pretty easy to get in and out especially when ordering ahead online. My go-to shop in Bellevue! read more

I hate to leave a 5 star review especially since I just left a 5 star review just a month ago but we think some training needs to take place. I was accused of acting "sporadic" because when I produce my i.d, I have to bend to reach for my wallet due to a injury (which is why I consume Marijuana btw) jeez Evergreen I thought you guys had a no discrimination policy ‍ Manager said "come back tomorrow and purchase just as you always done, when I called him and explained plus he apologized btw so huge cheers to him for owning up Fast forward today another manager randomly told me to leave for "acting crazy" upon entering and when I tried to communicate to her that the Manager said it was a misunderstanding, she interrupted me in a totally humiliating manager and threatened to call the cops on me This is unacceptable and I'm sure the owners of Evergreen would not support that Especially a customer who supported the business since you guys have moved in after taking over from Belmar which btw no one I knew ever had a problem with I see Rachel the manager replying to several peoples review but when I called to provide feedback and speak to a manager she decided my past business isn't valued and that it would be more appropriate to hang up and threaten me, even though the amount I spent so far is literally in the thousands. Wow talk about accountability... Who can I speak to if I am being hung up on constantly? I'm sure I'll find the appropriate staff for this soon since luckily this business is actually a chain with multiple locations and possibly a human resources team. Will provide details.. read more

Love the new layout/aesthetics of the place since the new owners took over. I'm especially happy that customers of Belmar were able to keep all of the loyalty points for discounts they had accrued. My only complaint is that after coming in 15-20 times, i feel like the purchase process is never fully "running smoothly". It can be very much like an Apple store in the good ways but also in this fairly awkward way. If you come in while it's busy you'll spend the next 5 minutes waiting too nervous to look at the product because you don't want to miss catching eye contact with an employee so you don't get skipped in favor of a more vocal or obvious customer. read more

Needed to go to the dispensary because I had unbearable knee pain. When I came in the security made me go out to repark my car because I was apparently parked in an employee spot. It is dark outside and when driving in you can't see any signs of where to park except if you're standing directly in front of the store. I came there at 8:30pm and they close at 11pm, I'm not going to spend the whole day there, just picking up what I need and leaving. An employee is not likely going to need a spot in the 5-10 min that I am in, especially at that time and there were other open employee spots as well. The security was beyond rude and for someone like me who is in unbearable pain, reparking my car further is not realistic. Will not be returning. read more

On Sept 16 I was sold a cartridge by Pearl Extracts in Grape Marmalade flavor. I asked for a live resin and was encouraged to try this brand that is new to the store. I don't use a vape pen every day and when I began to use it several days later it was having difficulty with the pull. It seemed clogged but would resolve itself during the duration. The next day, the same thing happened. The pull was clogged, then strained. Not only that, but the extract made me gag. I could not stop coughing, eventually gagging, even taking the smallest of the strained hits. I had hoped the cartridge would resolve itself as I have only experienced the gagging response with a cartridge once and have purchased many. I never returned a cartridge but when I finally decided I had enough of this pen, I discovered I was 3 days past the 7 day period to bring it back. No exceptions, I called them. I have 2/3 if not 3/4 of the cartridge left. One week is not necessarily enough time to coordinate a $50 return when it is in person and happen to be working full time with a family and some exceptions should be made, after all this is a retail establishment and Evergreen should want to keep my business. That is what customer service is truly about. Keeping my business and making exceptions to the return policy occasionally when facts show a bum product. I have worked in customer service for decades and know that rules can be bent in a retail setting and a managers approval. Liquor stores and restaurants allow a return if the taste is really bad so why not cannabis? read more

So happy to find this store (it's tricky to spot from the road, but the driveway is right across from The Woods). The place where I used to shop moved, and this is so convenient to downtown Bellevue. Super friendly, knowledgeable staff, and I love how the store is arranged (I like to be able to browse). Stopping here on my way home from work feels like I'm visiting with old friends :-) Thanks for being here!! read more

I was delighted to see Evergreen Market now in Bellevue! Great location, easy parking, homey design, relaxed atmosphere and staff was very helpful. I came in looking for a specific brand of topical with equal THC/CBD, which they didn't carry, they recommended an alternative product and it has been great!! We won't be driving to Redmond anymore, by far the best shop we've been to. read more