Placed online order. The order didn't go through, but still took the money out of my bank. Called the Muncie store and was told it happens a lot..? I had to replace my 36$ order again.. paying around a total of 72$ to just get this mediocre pizza. Was told I would get refunded in 48 hours.. am making this review 72 Hours later with no refund... I actually think one of the requirements to work here is to be baked out of your gourd. read more

Erin always makes me the most delicious pizzas that I have ever had. She is so kind to all of the customers and I never wait longer than ten minutes for my pizza when she is working. She should get a raise for all the good she does for the store. read more

Last time I got pizza it was from Dominos. I got 2 pizzas and a dozen garlic bread bites for $18. We ordered 2 pizzas and 2 cheese sauces from Hot Box and it was $36. That's absurd. Fine pizza but come ON read more

First timer here! I ordered a make-your-own pizza in the very early hours, around 0100, through DoorDash. It's got ham & green peppers with traditional crust, they even sent along a couple tootsie rolls! How did they know how much I love tootsie rolls?! Anyway...the crust is firm & crunchy but the little diced green peppers needed rearranging after delivery. LOL It all eats the same though & it all tasted amazing! I'm sorry I didn't take a pic before we started eating, I'm sure y'all understand. =) read more

HotBox Pizza - Small Build Your Own Pizza with ham & green peppers. SO GOOD! - Pizza Near Me - Muncie, Indiana

The cashier/pizza maker was too cool to care much. He didn't know about how the parking fee worked. If I wouldn't have found a QR code on the wall with microprinting that said it was the validation code, I would have paid an extra $15 for parking. As for the pizza? It was edible, but I've had better. Much better. I don't see how this place got 5-star reviews, but maybe that's just me. Plus, if your color scheme is black on black, how clean can it really be? Good luck in the future. read more

They just straight up refused to do a delivery. Didn't give a reason after I asked, just "we're not doing delivery tonight". Ok what changed from 3 days ago, did you fire a driver? read more

Customer service at this restaurant was horrible! Staff was extremely rude. Would not suggest this place to my family or friends! read more

HotBox Pizza - the inside of a fast food restaurant - Pizza Near Me - Muncie, Indiana

Audrey was amazing, great customer service & a very positive attitude!!! She made quarantine pizza time fun! so thank you for the wonderful service and we will be back soon!! -Escobars read more

Stay away from this facility. Worst Hot Box Pizza I have ever been to. The GM is rude , hates people as well as her job! Don't know her name but I was there on Jan 28th @12 noon. I would recommend Greeks Pizza great atmosphere, better pizza and a Muncie Tradition. read more

i've waited moreeeeeeee than thirty minutes when they told me it was gonna be twenty mins max but noooo they liars‼‼‼‼‼‼‼‼‼ liar liar pants on fire hotbox pizza muncie in sucks! never again. i'm so disappointed in this service do better! read more

This restaurant management is lacking customer service skills, and the ability to deal with lunch rush and huge orders. I will not be returning to this establishment who promised an estimate delivery time then decide to change the arrangement without any notification. If your small inexperienced pizza parlor cannot delivered, never take the order. Please save your time and money RUN RUN RUN before tormenting yourself. read more

Absolutely horrible delivery service. It has taken 3 phone calls and finally cancelling the order for the delivery to show up an hour and 24 minutes late. There was no customer service to try and correct the issue. I would be more understanding if the customer service would attempt to rectify the issue, but there was no attempt. I would highly suggest no using HotBox pizza. read more

Best pizza I've ever had tbh. I got the chicken ranch one and it was delectable. Shout out my best friend, Jay!

If you like waiting a lifetime for exorbitantly-priced, greasy, poorly-seasoned pizza topped off with substandard customer service, this is the place for you! Avoid like the plague. read more

Well I wouldn't know if this pizza is any good or not because I didn't get to eat it. I ordered before my lunch break and asked how long it would take to deliver. He stated 30-35 minutes. I ended up waiting an hour and going back to work. I still paid for it but after 8 more hours of work, it wasn't very good....probably won't be ordering again. read more

Pizza Express comes to Muncie... Sort of. Well this is the same pizza as can be had as Pizza Express (now Pizza X) in Bloomington--familiar to generations of IU students. While there is no Big 10 special (in fact, the equivalent deal is $16.99 rather than $10.99 for medium pizza, bread sticks, and 2 cokes), they have most of the same pizzas. Some of specialty pizzas are pretty good. I'm a fan of the garlicky Eve's garden (a vegetarian pie), and the dixie chicken. But let's face it the real star of the show here is there cheese sticks. The reason for this is that the use some sort of fontina/asiago cheese (it reminds me a bit of kaseri). It is sharp and very wonderful and great with their ranch sauce. It is ever better if you put your own oregano on it. Trust me on this one. (and better still if with a glass of retsina!) read more

Update down below! Worst experience I have ever had with any restaurant. First was charged for more then what I ordered and then I was told I didn't have enough money funny enough I did have more then what you over charged me for. Now my bank account is all off and this is the first and last experience I will have with this garbage company. How can you tell a company is garbage well when they ask you to download thier app and it's shotty at best, and it just takes you to a website instead of being a actual application for your phone. The customer service when I called was unacceptable as well. No I am not re ordering after you over charged me and canceled my order after the delivery person told me I just needed to add the change and he would bring it back. My friend ordered things as well and never received his drink seems accurate sense my boss ordered the other day and they also forgot the drink then as well. This company has no idea how to run it's self and needs to get out of the dark ages. I was super excited to try Hotbox Pizza because of all the vegan options then this one and first experience tells me all I need to know. I will not stop till my 81 dollars is refunded for my 60 dollar order. I have never been over charged for something I ordered before this is ridiculous that this even happens to customers you should be worried if they are ripping everyone off with thier garbage customer service and card readers. *Update* So I have waited a week and even talked to my bank the 81 dollars Hot Box stole from me is still pending I have contacted them again to see if this gets resolved. I will not be changing my review based on either if I get my money back or not, I will get my money back. This has been from Aug 17th to Aug 27th so far. read more

Ordered at 7, said it would be delivered at 7:30... 8 rolls around so I call to confirm my order, I understand mistakes happen and technology can mess up. I get an email saying it's been assigned a driver and my food is on its way and will be delivered at 8:09(ok mistakes happen it gets busy)... Nothing... get another email saying assigned a NEW driver and it's on its way and will be delivered at 8:21 (starting to get ridiculous).... finally arrives at 8:25... I get mistakes happen and it's been a wild time... but I just wanted some food :( read more

I love HotBox! Definitely my favorite pizza in Muncie. A bit pricey, but affordable if you get the Pie of the Week. My go-to pizza is the Ballsagna but I love trying whatever pizza is currently half off. Keep an eye out for free stix coupons around Ball State move in and Homecoming read more

I tried to make a simple order tonight of some cheese sticks just to try the place out. I was told that it would take 45 minutes to make my bread sticks, which a ridiculously long time especially because I asked for it to be delivered to a place only a couple blocks away. Forty five minutes goes by and my order has not showed up, and I didn't even get a phone call. I decided to wait for a little while, and my food never even showed up. I might drop in for a chance to actually try the food, but I am certainly never going to order delivery again. read more

I was in town picking up my kiddo from the Summer Symposium, He decided he wanted Pizza so we headed to HotBox.. I'm glad we did.. Little pricey but worth it. The crew that day was super helpful and the pizza was awesome. I wont likely be back to Muncie until next June but I'll definitely be back when I drop him off for another trip. read more

I completed an online order at 1235. It was supposed to be delivered by 1:10. At 1:20 I called as I didn't have a pizza. I was told that it didn't go through. I then went to the store. At 1:30 I was told that it was just sent out and that I didn't call the right hotbox as the man I talked to was the only on there. That was simply false. I talked to a woman. As not to make a scene, I turned to leave. At 1:40. My pizza arrived, after I had gotten home. The pizza didn't have as many toppings as usual and was cold. My drinks were no where near full. I wasn't provided napkins or straws the cups were not marked. I also didn't get any tootsie rolls. Generally, Hotbox is my go to. I love it. But after the service today, I will be thinking again before I order. read more

This place had great customer service between the two times I went there; once at 1:30 a.m. and the other right in the middle of the afternoon. The pizza was great too and the coupons they give out at the beginning of the school year are great. read more

The thin crust pizza is quite good but I really LOVE the salads with the best ever Ranch dressing. They also have GF pizza which is quite tasty and convenient as we have a family member who must eat GF. We have made this our "go to spot" for pizza when we are in this location. read more