Always excellent service.. very pleased with nails and toes and so convenient. they were able to change my appointment time to my schedule. Grateful! read more

I have gone to Hot Nails for years. I have also taken my mother-in-law, who is in her late 90s for years. They. not only do a great job but they are so kind and caring with my mother-in-law. couldn't get better service anywhere!!! read more

I've gone to Hot Nails for about four months and have been happy with the services until my very negative experience today with extremely unprofessional staff. Today I came for an acrylic fill and toe polish change. I had an appointment for 2pm and could see with the waiting room full that they had overbooked appointments. The Boss Lady who did my nails rushed through buffing off my gel polish and shaping my nails. She never added acrylic for a fill but since my nails looked shaped well and were relatively smoothed out, I didn't say anything and I knew she was trying to move quickly to get to her next client. She painted my nails with gel and they looked fine--I never had the fill so expected to get changed for a polish change. She moved her next client in to the seat and I moved to have my toes painted in a different chair by someone else. I sat at the dryer for a while with my wet toes and chatted with another client. When my nails were dry, I went to pay. At check out, the Boss Lady charged me for the acrylic fill service that was not done. At that time I said, I thought I would be charged for a polish changed, since I never did actually get a fill. **Cue the unprofessionalism**. At this point I was told that I was lying, that so many women try to "pull this". I was told that if I didn't have a fill, my nails wouldn't look smooth. Then the Boss Lady started asking random customers who were seated if it looked like I got a fill and that I was lying (which made everyone very uncomfortable). Eventually she said we have a video camera, should I pull up the footage?! I agreed! Yes! Please do, to prove that I am not lying and that you are behaving extremely unprofessionally. This get ever better folks. At this point I'm standing with two employees looking through footage and yelling. Eventually, she holds up a screen that is a video of the floor and a part of her back and says, "see, that's me doing it". I said, "I can't see your hands or my hands in this video at all. Let me just pay and leave. This is ridiculous and I know I'm not lying. You're trying to bill me for services not preformed." I also asked if I could please take a photo of the video and they said no I was not allowed. I paid the fee for the services not preformed and left. Really for me, the issue is the unprofessionalism. Yelling that I'm lying, asking random customers who weren't even next to me while I was getting my 'polish change' and using a video of the floor as evidence that I was lying. I am disappointed in the staff and will not be returning. read more

I have given a 3 star rating because my nails always look amazing and I get compliments on them all the time. However, I wish they would act at least a little cheerful. I always feel like I'm interrupting even when I have an appointment. They do not seem happy to see you or happy to have your business. Its disappointing for us as customers. I appreciate smiles and happy welcomes! read more

Do not waste your time-if you don't have an appointment. I have been to hot nails a few times in the past, nothing out of the ordinary, but also nothing to keep me going back. But my last visit will be my last. I had walked in without an appointment at around 10:30am. There was one lady waiting to be seen in front of me. So I thought perfect I can use the restroom because anyone who goes to a nail salon know it can be very time consuming. After I come out I see the lady in front of me had been taken back. So I sit down, pick my color. Then two more people walk in. They take the two people who walked in AFTER ME. So I think- okay maybe they had appointments. Then 20 minutes go by and I'm still the only person not being seen. Two more lady's walk in separately and one mentions she has an appointment at 11, the other says nothing. The employees walk by me and tell the 11am lady to go back, as the employee looks at me and goes "sorry she had an appointment." At this point I was getting a little frustrated because she was 15 minutes early to her appointment and they couldn't take me back... Then they proceed to take the OTHER woman back. So now 4 people have gone in front of me!!! Unacceptable. All of the employees looked down upon me for not having an appointment- as if I was being punished! Finally one woman takes me back and says sorry for the wait, it's because you didn't have an appointment. She does a little then proceeds to go back to someone else. Then a different technician comes over to me to finish my appointment, and she proceeds to tell me about not having an appointment. Remind you, THEY HAVE A LIGHT UP SIGN IN THE WINDOW SAYING NO APPOINTMENT NEEDED. The reason I am giving to stars because I was actually really happy with the work done, nails looked good, she fixed little mess ups she had made, she was nice, good color choices. I'm surprised I ended up staying throughout the whole thing. Would I recommend? No. The male employees came off as rude for not having an appointment, and it was made known I was unwelcome. Don't waste your time, support another local business. read more

I recommend this salon. If you're a walk-in you may have to wait for a little bit to get your nails or feet done. But believe it is worth the wait! read more

My nails always look amazing and wear well. Well worth the money.....great job

Absolutely no point in calling ahead for an appointment. They only had four people working and booked seven people for a 4 o'clock appointment. I didn't get seen until almost 5 and my appointment was at 4. Not happy read more

The work they do is excellent. Make an appointment because walkins may have to wait a very long time since they are staying busy. There doesn't seem to be much interest in serving first come either. The sign in sheet is apparently a formality. read more

They are very rude to the customers. Don't think I will be going back . (I was a new customer). And rumor has it I'm not the only one that feels this way! read more

Everytime i've gone to Hot nails, my nail polish has fallen off or chipped within 24hrs. Not worth the $