Got what I needed in and OUT. They take the door off a vehicle and I was able to pick it up.read more

This shop doesn't have anymore parts. No yard available. Out of business. I called and the guy said…read morethey don't have anymore parts. Very unfortunate

Why!!!!!!!!!!!! Adiel thank you soo much for assistance and making my transaction smooth as silk as…read moresoon as I got in.You made the battery warranty smooth and quick for me to get out and cry with happy tears.I appreciate your help and your extreme helpfulness for me to get back on the road.You treated me like VIP and that's beyond my expectations.You made my week boss!!!!

Shout out to Adiel he the man for sure after getting stuck with a dead battery i ubered to autozone…read moreright before closing and bought a battery not only did he treat me amazingly, after his shift he had the courage to take me back and EVEN INSTALL IT after telling him what had happened to me brotha all i gota say is thank you, adiel is the man and really helped me out today i dont know what i wouldve done if he didnt help me out

5 VIP Excellent Customer Service from SAM and SALVADOR! Greeted me at entrance, helped me with my…read moreRanger special item online, i had problem with my O'Reilly email coupon and resolved my concern with patience and awesome positive attitude. I will definitely come back.

I had a great experience with this location,I'm more than happy with the customer service I…read morereceived from an employee named Sam,he was very helpful and courteous to help me with my many questions,I walked away with more knowledge on how to solve my many issues with my car thanks to Sam!very insightful

I called O'Reilly Auto Parts in Burbank today after my car battery died on a Sunday morning, right…read moreafter my pickleball class. Jonathan took the time to explain a couple of battery options and thoroughly answered all of my questions. When I arrived at the store, the young woman at the register was friendly, welcoming, and attentive. Jonathan then installed my new battery quickly and professionally, allowing me to get back to my busy Sunday without delay. I'm a repeat customer at O'Reilly because they consistently have the hard-to-find battery my vehicle requires, and their team always provides reliable, trustworthy, and exceptional customer service. I highly recommend this location.

Fernando was so helpful and Knowledgeable with the tool I needed. I had no idea of how to use the…read moretool nor the name but Fernando said, " tell me a little more", so I did and he new exactly what I needed. Great customer service. I needed help on how to use the tool I purchased, David went out of his way to help me. Mind you it was raining hard, he got drenched but that didn't stop him from helping me. David, you definitely deserve more than 5 stars. David because of you I was able to get home, you delivered excellent customer service. Thank you

Best shop I've been to, was literally in an out in 5 minutes for a bearing and hub press. Not many…read moreshops let you bring your own parts, but they had no issues and in fact even gave advice on what to change in my car if other issues start to go bad in time. At the end, was even charged less than quoted. Highly recommended!

Their machine shop was recommended to me to get bearings pressed onto the axles of my '65…read moreBarracuda. I had already bought the parts, but it turned out that one of the retainers was missing, so they ordered a new bearing that arrived and was pressed on that day and was able to pick them up and finish the job. Next time I need a part I'll go there first, because the prices seem fair and the service is great!

I arrived at 10:00 till 2:00 for a 2:00 appointment to have my oil changed and tires rotated. It…read moretook them till 3:30 to release my vehicle. And then of course, there was the usual upsell at the end. Not a good place to go if you are trying to get in and out efficiently.

I brought my car in two days ago because one of the tires keeps losing pressure. They told me they…read moredidn't have time to look at it that day, so I scheduled an appointment for today at 5:30 PM. I showed up today at my scheduled appointment time, only to be told that they were too busy and that having an appointment doesn't mean they will actually take your car in at that time. Then what is the point of offering appointments? I specifically came back at the time Pep Boys scheduled for me because they couldn't help me two days earlier. If you don't have the capacity to service a vehicle at the scheduled time, don't give the customer an appointment. A complete waste of my time and a very frustrating way to treat customers. I definitely would not recommend this location.

My car was overheating intermittently and I came in to scan my car codes. I didn't realize Tyrus…read morewas a Yelp superstar at the time, but it makes a lot of sense and I'd like to leave one more employee review to appreciate him! Respectful, helpful, present - came out to the car with me and felt invested in finding a solution. Best way to end the day after talking to probably a dozen places beforehand that left me feeling dismissed, upsold, or unhelped (including a guy at a different store that was nice but couldn't figure out how to work the code reader). Autozone, you got a good one. Would drive the extra few miles to go back here!

Stopped by this location on a Saturday afternoon to buy transmission fluid for my vehicle. One…read morestaff member at the register guided me to where the fluids were. I also purchased the filter. Store was not the usual crowding nor was it busy. Parking lot on the smaller side next to 7/11. Nice auto zone otherwise.

I tried to change my Angel Eyes bulb off of my 2005 BMW 530i but upon doing so, the wire sleeves…read morewere so brittle, due to age, that they fell apart. I didn't want to risk shorting out the lights or anything else so decided to look for headlight replacement. I had no idea that they were so expensive. I shopped around for used ones. I went to a guy who was selling them for 1/2 of what Factory Express was selling them for. But after seeing them in person, did not have a good feeling about the seller or the headlights. So decided that I'll bite the bullet and buy from Factory Express since the guy over the phone sounded like he knew what he was talking about. Upon arrival, the person I spoke with turns out to be the owner Edwin. One look at his shop and I knew that this guy knows what he's doing. He asked if I was looking for just one or a set. I told him that I wanted a set because I wanted them to match since the other one is pretty dull. He said he can buff out the other one to match the replacement. After taking a look at the wiring, he said he can save the headlight. Edwin is honest and I would recommend him to anyone looking for parts. He's passionate about cars and knows his stuff. He'll try to save you money where he can. I definitely would recommend him!

Edwin is incredibly cool, pleasant and helpful He did some…read moreon the spot detective work on my front headlight and solved the issue .HIGHLY recommended

This IS the meaning of a true car enthusiast shop. Edgar the owner took great care of my 95 sc400…read more This is a shop that takes pride in there work, great people excellent work. They have every make and model wheel or custom part you can think of knowledgable in anything you need. I will be continuing using there service for all my cars thanks again

Honestly the best customer service I've experienced in a shop. Really gets to know you and helps to…read moresolve all your problems. Helped me with the stance and fit for my wheels and gave me all the advice I needed. The owner is a good person