Shoutout to Tyrus at AutoZone for being incredibly helpful! He took the time to explain everything, answered all my questions, and made sure I got exactly what I needed. Great customer service, thank you Tyrus!! read more

Tyrus was SUPER HELPFUL when I was having a bad day about my car battery dying, and he even changed it for me! 10/10 service

Wow what a nice employee! We pulled up right at 10 when they were closing and the guy who was locking the door waved to us and asked if we wanted to buy something. He was so welcoming and kind, which is particularly awesome since I'm sure he was working all day and probably tired. There is plenty of parking in their lot and they have a great variety of auto parts. We have gotten gas caps here, coolant, a steering wheel cover, windshield wipers, etc. We will be back again and again. Thank you for being so kind to us! read more

My daughter just got a new used car. We noticed that the windshield wipers were in terrible shape; they were basically shredded. So we went to AutoZone to get new ones. Tyrus not only found the right wiper blades for us, but he installed them and suggested we check the wiper fluid. I'm so glad he did because it was bone dry. Thanks to him we knew to buy some and got a discount since we bought it with the blades. I highly recommend this AutoZone location. read more

I watched Mike helped 2 people before me in line with such patience and kindness and then he was very helpful to me when it was my turn. It felt like it was his own business and he took such pride in his work. He even showed me how to install my own windshield wipers. So happy I went to auto zone today ! read more

Amazing customer service from Mike. Thank you for being helpful and attentive when it came to helping me find the right oil for my car.

Nice job changing a headlight. I wouldn't been able to do it myself. Thanks to them the lights are working great! We have had them help us with our cars for many years now, and they are still as helpful as ever read more

Best Auto Zone I've ever been too! Fast and very friendly! Super helpful in finding what you need. If they don't have it, they will order it. Clean area. Next to a 7/11. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Burbank, California

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I went into AutoZone to purchase a cover for the steering wheel on my vehicle. Tyrus, the manager, quickly assisted me in picking out the best product for my needs. He even went the extra mile and installed it for me. Thanks, Tyrus! read more

Tyrus, the manager very helpful & knowledgeable of vehicles. He finds a solution for all of your car maintenance need.

Mike was amazingly helpful changing the battery in my car. Fast and professional. Would recommend this place to anyone.

The finding of parts is good. But when it comes to aiding people who are disable like myself it's very disappointing. When I am having trouble with my lower back and y knee no consideration. When now this world no kindness forward . Big companies are pathetic of Al types of disabled handicap I do not recommend this place I hope others Auto-zones do not do the same I will be checking and keep my viewers updated wishing you Happy Holidays. read more

Be careful what you buy. I bought a jack that was defective and they did not let me return it. If you buy something you are stuck with it even if it's not your fault. The district manager was supposed to call me about the issue and never did. Never shopping at AutoZone again. read more

I went to a different auto zone in the sun valley area (laurel canyon saticoy) and the person helping me was so rude to me. The I went to the Autozone in Burbank spoke with Tyrus the store manager and he was kind and polite. He was very helpful and was able to help me put my headlights in my car. This location is alway so helpful and have great customer service. read more

Went to get a new car battery. The staff was so helpful Tyrus installed my new battery & even cleaned the white powder residue that was on my cables. I also got a $22 credit for turning in my old battery. Highly recommend coming to this store if u need car parts. read more

Came in needed some help Mr. Mike T came thru took care of me checked parts and really went above and beyond to help me people like him make successful companies work hopefully you have in mind for management read more

This has been my go to store for a long time. The crew is always polite and professional with good automotive understanding. Had to replace the brake light bulb so I stopped in and was able to find the right bulbs, since the store is well organized. Grabbed a new squeegee since I was there too. This is the place. read more

This AutoZone is my go-to location and has been for a long time. I recently came in with wipers that suddenly stopped working, and Tyrus, the manager, along with another employee went above and beyond to help. They quickly figured out it was a blown fuse, replaced it, helped me get new wipers, and had everything working perfectly just in time for the rain. The service here is consistently outstanding, which is exactly why I keep coming back. read more

Today I was having issues with my car battery and called up my local Autozone to see if they could help. Luckily, they said they had a battery in stock and would be more than happy to help me install it. Roland rung me up and was able to install the battery without a problem quickly and efficiently. I will definitely be coming back here for any future car needs! read more

AutoZone Auto Parts - Car Battery - Auto Parts & Supplies Near Me - Burbank, California

In the past month, I've visited 8 Autozones in attempt to process a return. The managers at this location, Ariel and Macayley (I think her name was), were the best and worked together to find a solution to my problem within minutes. So kind and understanding of my situation. Thank you so much! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Burbank, California

I would recommend this Auto Zone branch to everyone. Their service is quick and to the point. My only comment is that the staff during one Sunday had a negative attitude towards me. I didn't like it specially that one guy. The staff during weekdays however are really great and also very friendly. I might avoid this branch during the weekend through, I will just take business elsewhere. read more

Love this autozone everyone is always so helpful! Very grateful to Tyrus he helped me replace my headlight tonight! I was so stressed that I wouldn't be able to get it fixed but thankfully tyrus helped me ! read more

Being a woman walking into an autozone can be slightly intimidating but the second I saw Marcely I knew I'd be good. She was so amazing and walked me through how to remove and replace my battery. 10/10 read more

Shout out to my guy Michael for helping me pick out the correct oil and some miscellaneous items for the car

I had to visit AutoZone today due to our battery needing to be replaced. The customer service associate that helped us was named Derek who went above and beyond to help me with this battery installation. I am very grateful for his customer service and overall manner. There was a lot that needed to be done just to remove the battery. He helped me replace not only the battery but the terminals as well. Thank you Derek, for all your help! read more

The service is not good, not, great, not excellent... it is SUPERB! I went to get new headlights for my mom's car. When I found them, the gentlemen behind the counter, Chad, said if the high beams were also out he recommended a buy a pack of each high and low beam lights. He then gave me a 10% discount for them. He then went a step further and installed them for me! AND THEN he cleaned off the acid that was spilling out from the battery! He went above and beyond. It was also about 85° outside. Love this place! Thank you so much! read more

AutoZone Auto Parts - Cleaning the battery acid - Auto Parts & Supplies Near Me - Burbank, California

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Absolutely the best autozone out there. The people that work there are honest and reliable. Every time I set foot in there I am met with knowledge people. I am not being sold something just for the sake of it. If I don't need it or they don't have it in stock they will let me know what is better to use. read more

Was told on the phone that they had the part I needed in stock. Got to the store and the guy behind the counter laughed when I told him what I was there for. Ended up at Napa and got what I needed. I'll go to Napa 1st from now on. read more

I had a great experience at this AutoZone ! I needed to have a family members car key battery changed so I called ahead to make sure they had some in stock. Mike answered the phone and confirmed that they did. When I got there he took the car key and figured out how to change the battery (it was definitely a more complicated process than I thought with this specific key). Mike was professional, knowledgeable, and nice. The best part was we were in and out in 5 minutes. Thanks again ! read more

Wow, this was the worst customer service experience I have ever experienced in Burbank. The woman who was supposed to be helping me acted like she couldn't understand what I was saying, she didn't know if they carried the product, asked her coworker, he said it would be at the end of that aisle and pointed. The woman found something else to do. Then I could hear her yelling for me from across the store, where she pointed to some products that were not was I was looking for, I corrected her, then she walked away to help the customer her coworker was helping, actually begging that customer for positive google reviews. I walked out. Awful! read more

I just called to ask if a particular item was in-stock on the shelf, and to get a price. The employee who answered the phone let me know that the item was in stock, but when I asked for a price he told me to hold on while he checked. I waited on the phone for a good 7 minutes before the call I guess automatically ended or something due to being inactive for so long. I called back and told the same employee that I had been waiting on the phone for a price when the call ended. The guy went to check again, and then told me, "We have a website but the price is $____" before I thanked him and he simply hung up the phone. My issue is: 1) The employee had no qualms or regard whatsoever for leaving me waiting on the phone, and then the call completely disconnecting, leaving my question unanswered. He also did not care to apologize or say anything like, "Oh shoot I'm sorry I don't know what happened, let me get your questioned answered." A pretty reasonable expectation from a customer service standpoint. 2) He clearly was somewhat annoyed at having to waste his time to go check a price for me, when I could have "checked the website". 3) He did not acknowledge or simply say "You're welcome," or "My pleasure," or anything like that after my "Thank you," for his service. He simply hung up the phone. I hate to say it but this kind of "annoyed at the customer bothering me or wasting my time" is absolutely killing the customer service aspect of brick-and-mortar businesses. Employees are supposed to be HELPFUL for crying out loud, and instead they find you annoying as a customer and seem to have completely forgotten the point of their jobs; it's not just to secure an item for purchase but to MAKE THE EXPERIENCE PLEASANT, HASSLE-FREE and CONVENIENT. So sad that I felt the need to write this review but it is sadly too common these days read more

Commercial account holder here Bought a battery from Glendale Brought the cord to Burbank for a return Walk into the store new employee does not tell us where to put the battery Store manager shows up comes to do the return and says do not show in our system. Go to your main store. I called the main store where we spend roughly $200,000 a year with our commercial account I am told that it does show their system And that the store manager should be able to do a simple return for the core fee. Instead, what do I get? I get a manager that decides to call the main store and explain to them how he does not know how to do a return when someone has a receipt in their hand because it doesn't show in his system magically And I get treated like a child being told that it's only $22 and that it's not something that I should've wasted almost half hour of my time on Please keep in mind he also told me as I walked in that I should return the core only to the same place. I bought it from as this fee comes directly out of this store budget. For someone that's been a commercial account since 2017 I have never encountered a situation like this with AutoZone Maybe they should look into who they hire as a manager read more

We went in to Auto Zone to make an exchange and the Manager Mayeli was finishing up with another customer. As soon as that customer walked away, she was speaking very rudely about them in front of us. We then presented our exchange and she accused us of bringing back a used item. While it is true that the package was opened, it was not used, it was the wrong size wrench. We were there to exchange it for the correct one. She was extremely rude about it. The other clerk took care of the transaction, but needless to say, we will no longer be shopping there. read more

amazing service. my battery was low with power and my battery had warranty and Nathan helped me and installed the new battery. quick and easy and he helped so much. highly recommend him. he's great read more

My car was making that ticking sound when I would start it up and I knew it was time for a new battery. I came to this location just hoping the staff would be nice. (I hate having car trouble) Brian helped me pick out a new battery for my civic but on top of that, he offered to run tests that I didn't even know AutoZone was able to do. I hope he gets some recognition for his efforts. He was kind, helpful and explained everything to me so well. Thank you so much for the help!! read more

Manager is unprofessional I got to auto zone at 8:30 pm and they didn't allow me to go into store because they where cleaning when store is to close at 9pm I was in really need for a part with no help. read more

I called this morning about needing a new headlight bulb. They asked me to bring in the car. I walked in and was immediately greeted by a nice man named Kendall. He helped replace my new bulb in less than 5 minutes. So incredibly helpful and professional ! Thank you!! read more

I went yesterday to change my headlight in front of my car and Noe was really helpful and accommodating by replacing it for me at no charge. I would recommend this location to anyone. Great service! read more

I have been going to AUTOZONE for years prefer them much more over Pep Boys just nicer more helpful people they haven't been as helpful as they used to be in the past but recently my trip to AUTOZONE I got to meet Aiden...... hope I'm spelling your name right AIDEN was so helpful so kind and so patient with helping me put on my hubcaps reminded me of how helpful the AUTOZONE guys used to be in the past thank you so much Aiden people like him will keep me coming to AUTOZONE Burbank on Buena Vista and Burbank Boulevard read more

Went to AutoZone today to purchase a gas cap for my 2007 Corolla and the young lady who was the cashier help me install it we have such fun doing it because it was two women trying to figure out what screw to use. We managed to do it and we gave each other a high five and she wished me a good day wonderful customer service nice person I really enjoyed our conversation during the installation process. I give this store a five star read more