Jose at Horizon Plumbing exemplifies top-tier customer service with expert-level plumbing experience. I called Horizon since I was having some unusual (read: intermittent) issues with our tankless water heater. No error codes or faults, just occasionally the unit wouldn't power on and there was no hot water. The worst kind of problem, since it's so hard to figure out what is going on. I had already spent a vast amount of time troubleshooting it myself by turning on and off a variety of supply valves, trying different fixtures, running diagnostics on the water heater, and even calling the vendor for tech support. I was lukewarm (just like my water) on trying to get an answer from a professional because I was concerned they might not be able to figure it out, but Horizon's "free estimate" policy was reassuring enough to give it a try. When Jose showed up, I walked him through the ins and outs of the problem I was having. And... my stars must have aligned because the issue happened for him too, so I was grateful for him to see it first-hand. After a lot of discussion and back and forth about the problem and potential solutions, he was puzzled too. Jose's diagnosis was to try and make some changes to my system in order to better understand what was going on -- he was very upfront and said he wasn't sure it would fix the problem, but at least installing some isolation valves could give us more information about where the problem might be. He also said it *might* fix the problem. He also made some other suggestions to make the installation a bit better. I ended up asking him to move forward with the work, and Jose was right, it DID fix the problem. It's been 4 weeks and it hasn't resurfaced, and, it ultimately had nothing to do with the water heater. I couldn't be happier. He even called me a week or so later personally to follow up. read more

I've used Horizon Plumbing twice, and find them to be consistently responsive (particularly, Cynthia Russell in the office). One service call was fairly routine in nature; however, the other was very involved in something of a specialty nature - replacement of sump pumps. Both times, the plumbers took the time to explain what was needed to do the job and were very courteous. read more

Horizon Plumbing Services - Plumbing Near Me - Arlington, Texas

Needed an emergency plumber and Horizon Plumbing showed up as soon as possible. Very responsive, fair pricing, and didn't try to upsell me. Thank you Horizon Plumbing! read more

The team at Horizon are professional, knowledgeable, responsive, and extremely good at what they do. I would highly recommend using Horizon for any plumbing needs. read more

Horizon Pluming calls me to confirm an appointment day before, but the day of the scheduled appointment, Horizon Pluming didn't show. When I called to inquire the arrival, Horizon acted as if no appointment was scheduled...I politely ended the call. Based on this Lack Luster service, my employees will not seek any Future business opportunities with their company: read more

I have fumed over a 3 50 Gallon tank setup in my house for over a decade with its rat's nest plumbing. It looked and performed terribly. I did research on Rinnai and decided on a three tankless setup similar to a small commercial setup to handle our 8000 sqft and 5 bathrooms. I had Troy Out to look over the job and he agreed with my needs. His guys came out and over the course of two days completely rebuilt me a new system. I am very proud our setup, even calling my original builder over to see it. Their work is plumbing art. They were also about $2000 under what I had budgeted. Will definitely use them again. read more

Horizon Plumbing Services - My new three Rinnai tankless setup. - Plumbing Near Me - Arlington, Texas

Highly recommend Chris and his crew for prompt and professional work carried out quickly. They cleaned up after their work was completed. Very prompt in making an appointment and coming to complete the work. I highly recommend Chris and am very happy with the work undertaken and completed. Thank you very much. read more

Attempted Vehicular Manslaughter: On Friday, 2/26/21, around 11:25AM, I was in the right lane headed Eastbound on 1-30 with a Horizon Plumbing van following close behind, tailgating (the first three license plate characters are "LSF" for your verification.) It would become evident we were both taking the same exit, 21-A to I-820 southbound. The right lane splits at this exit to divert traffic to either northbound or southbound. There is an ambiguous area as the lane widens and before the striped line begins for the driver to select between the two newer lanes. I chose the right lane and began to veer right. The Horizon Plumbing van was also headed towards the new right lane/Southbound path and began an attempt to speed around my vehicle in the process. They nearly clipped my back passenger taillight, which caused me to swerve/speed up to compensate and avoid a collision as well as enticing me to lay on my horn. The driver of the van decided to change to the left lane and sped up, the passenger yelled through their window and then the van slowed down to remain just ahead of my vehicle. There was a car in front of me and we didn't have much space due to the compensation from the near-collision a second ago. At this time, the driver of the Horizon Plumbing van was just beyond my driver's side headlight. They then swerved into the space in front of my vehicle and hit the brakes in an effort to cause a collision. I was lucky enough to have already begun pumping my own breaks as soon as they began their swerve and narrowly avoided another crash. They then proceeded to go off halfway into the shoulder and stop fully. In order to avoid the oncoming traffic behind us and any possibility of the van swinging out in an effort to hit me, I went into the left lane. As I passed, the driver already had his window down, giving me the finger and an impassioned, "Fuck you!" As they sat there for a moment and impeded a car approaching cautiously in the right lane, I become worried that the van stopped in order to follow my vehicle. I went ahead and chose to go to the Northbound ramp in hopes they would continue in the opposite direction. Since all oncoming traffic was also headed Southbound, I slowed my vehicle and looked back to make sure the Horizon Plumbing van continued South, which they did. The view of the van looked exactly like the picture of the "Schedule Appointment" button on their website. While I began heading North on I-820, I ruminated on all that had just happened. I asked myself if I could have done anything to have avoided the whole situation. The answer is no. The inciting incident was their legally reckless attempt to speed around my vehicle, and to a further extent, the tailgating the moments leading up to it. Their wish to occupy the same space as my vehicle was reason enough in their eyes to attempt to cause harm/death to myself, themselves, and other drivers/passengers in the immediate area. As I continued driving North and began thinking about how much distance I should put us before turning around, I passed a car driving slowly on the highway. They caught up to my vehicle and began honking. I thought it was my unlucky day, for there was no way I could've done anything to this driver either. They honked again and I looked over. It was a woman with her passenger's side window rolled down. She motioned for me to lower my window, which I did. With how loud the wind was wiping between our vehicles, she had to yell when she said, "Are you okay? I saw what they did!" It turns out heading North was actually lucky because a witness to the entire event made herself known and checked in on me. I don't know if whoever is reading this has had a conversation between two cars while driving up a highway, but you can manage to trade information if you are willing to. If the employee has not yet notified you, check potential dash cams, gps tracking, or review your records of job sites visited to find that day/time. I can review visuals I have on the driver/passenger to identify them to you. Please contact me ASAP. read more

I usually leave positive reviews. I hate to leave negative reviews as I believe in second chances but here is what happened. We had a gas leak and Atmos couldn't find it so they wanted us to call a plumbing service. My husband called them because they worked with our builder, they said they would be there TODAY, no one showed up he called and asked for manager they wouldn't let him talk to her. I called and I had no problem reaching my her she said they had us scheduled for Monday I explained everything and she said our warranty was out and they didn't really come out to our area so we welcome to look for someone new. Very rude not reliable at all, they supposedly checked our property YESTERDAY and couldn't find the leak (that's why they said they were going back today) yet we hired another plumber and they found it within 10 minutes. Don't waste your time with them. I had one positive interaction with them in 2021 replacing a toilet seat. read more

Changed two water heater control valve and pilot and charged $1185.00. The parts cost $350.00 for two control valve and pilot kit. The gas control valve was quoted at $500 (parts $150 per control valve) and the pilot was quoted like $435 (parts $18 per pilot) for two water heaters. Plus they added $199 and $99 for flushing the tanks. In order to change the control valve they had to remove the water so the flushing should have been included in the control valve and pilot replacement labor. But they charged additional for flushing. so all in all approximately $835 for less than 4.5 hours of labor. Don't know much about plumbing prices so not sure if I was ripped off or that's what most plumbers charge. My mistake I didn't shop around. read more

Phillip was kind, professional and efficient. We had a leaking toilet and they were able to come out the next day. I will be using Horizon in the future and hopefully Phillip! read more

I found this place on yelp, they had a good rating and they sell and install the product I want to use. So I submitted a form to get a call back. All of that happened easily, the call went well, no problems. I was very clear that I was ready to get moving on an entire water filtration installation at my house. We scheduled a 4hour window a week later for their technical consultation. Today is the appointment day, no one showed up, no call, no text, no email...nothing. Taking my business elsewhere. read more

Jeremy came out to my home to repair a leaking exterior fawcett. The original builder's plumber did not install the water line properly and Jeremy had to break some bricks to access the water line. He was very careful doing this and caused minimal damage. He discussed my options and showed me what the problem was before he proceeded. He was very thorough and professional. I would definitely trust Jeremy should the need for a plumber arise again. read more

You get what you paid for. Horizon's estimate was about $400 cheaper than competitors, but their service is less than professional. I had two water heaters replaced. They didn't know how to turn off the water to my house because the connection was "different". I spent two hours asking neighbors how they turned off their water and had to come up with a solution for the plumbers. Then when they left, they left a huge mess of left over shipping parts in my garage. Immediately after the new water heater was installed, I turned on the hot water a sticky substance came out at first. When I asked what it was, they claimed it couldn't be the water heaters because they don't use glue. I was concerned a gasket or something was introduced to the line, and the response was "well it's gone now." They did send a plumber out who claimed that it wasn't them since this has never happened. They could have told me that over the phone. The good news is that the water heaters passed city inspection. We'll see how long they last. read more

Wow! These guys are great! Gave me a quote, over the phone, on installing a tankless hot water heater and even though it took much longer than estimated they stuck by their quote! I give Horizon Two Thumbs Up!!! read more