Local hardware store that has most of the essentials. Been very convenient in a pinch…read more I've had mixed experiences with the customer service. I've had really helpful gentlemen at this store (both young and old) help me out with various project questions and issues I've had. Even had them go in the back and fix a couple things for me which I was extremely grateful for. However, the last time I was there customer service sucked. It was all women. I stopped a young girl and asked very politely if she knew where WD-40 was. She said she had no idea and took off. I was kind of flabbergasted, and I just assumed that she went to go ask someone and would find me to let me know. Nope, she literally just said no and took off. It was so bad customer service it was almost funny. Then the cashier who rang me out was whatever. Chit chattin with another employee right there bitching about something work-related right in front of me. Just wasn't the best experience this time around. Overall, it's a convenient hardware store so I'll continue to return if it need something. There are no other hardware stores in Princeton unless you want to count Walmart.

Paid $250 to have my insurance updated so I could sell for the "Westlake Group". Went through a…read morerigorous check to get onboarded. Delivered my first order in January and still have not been paid. Its now August. Store manager tried to help, but corporate office doesn't pay their bills. They take advantage of small businesses. Stay away and support another local shop before you give them your money.

Was shopping for a new Traeger, and saw they came down in price during "black Friday/week". Went by…read morethe local Elliott's, spoke to the same employee I met a year ago who sold me my first Traeger (Victor) and concluded the deal. This store is so helpful like the old days of the local hardware store. Every employee is nice and helpful. I will continue to patronize this store prior to the Big Box stores. Well done folks!

I have been shopping at Elliot's Hardware for years and the staff is always so helpful. There is an…read moreolder lady named Jill that has always taken the time to make sure I had everything I needed for my project, usually generating add-on sales to my project's benefit but the disappointment of my wallet. While most of the staff is outgoing and helpful, last weekend Jill was especially helpful and helped me work through my project needs to avoid a follow-up trip for something I forgot. As long as people like her work there, I'll remain a loyal Elliot's customer.

They installed a high end entry leverset on our daughter's house. The technician is very exacting…read moreand clean. Also, very amicable. He was on time and we were pleased with the work he did.

kevin has fixed every door in my house over last few years. there is nothing he can't figure out…read more i recommend him highly as a trustworthy, honest and dependable professional.

New in town, - Jim Madden - was absolutely amazing! We needed a bunch of small screws & such. He…read moreled us around the store & helped us find the exact pieces we needed! He's sweet, helpful, & funny too! Thanks so much for being a doll

It's nice to go into a store that has that mom-n-pop feel, but that's as far as the good feelings…read morego for me. If you know what you're doing, it's probably a great store, but if you need help like me go to another store. When I went, there were maybe 3 customers in the store and not a salesperson in sight. When I asked the cashier if there was customer service, she replied there were people around. That's all the help I got. Not impressed.

This place is fantastic and the service is always on point. Great selection and cost.read more

They claim they have great customer service. Just try to return something (a new,unused product)…read moreand see how great it is. They are going to be in big trouble when the Home Depot in Anna opens. Why would anyone pay more here than they would at HD? And HD is hassle free on returns.

Harbor Freight: I…read moretried to return a gift that did not work and they refused to exchange it without a receipt. The manager and sales associate both suggested that I ask the person who gave it to me to provide the receipt. I could not believe they would ask me to do that. This was the return of a small flashlight that looked like a lantern. I was returning it within 6 days from Christmas. I was not asking for cash, just a simple exchange. Everyone I spoke to was rude, inconsiderate, and uncaring and certainly did not reflect the exchange policies of other major retail stores. Unbelievable! karen ferris

Buyer beware: RESTOCKING fee (for defective product). For the most part I like Harbor Freight. They…read morehave a wide variety of affordable tools (the only reason I am giving a 2 star). Not everything is good but using your judgement, you can find good and cheap stuff there. This company needs a lot of improvement when it comes to customer service. You seldom find people when help is needed, and when you do, it is not very friendly. Of course there are good and bad employees anywhere and there are good people there too but in general customer service is deficient. Coming back to restocking fee, I returned a defective product today and just noticed later they charged 80 cents restocking fee. I didn't get upset about the value but about the principle. How can you charge a customer such a fee for returning a useless product the sold? The cashier put the reason for returning as "not satisfied" so he could charge the fee. His badge say "supervisor ", so he should known better that the correct reason for return was "defective product" (and I clearly told him) and the customer is at no fault whatsoever and shouldn't be penalized. This really hurts their reputation as far as I am concerned and I am deeply disappointed. So consider this and refuse this fee if you are returning a defective product. Consumers are only strong when they stick together and demand honesty from companies with this kind of practice.

LaShonda and Radhika were both incredibly helpful and had such a great attitude while assisting us…read more They made the whole experience smooth and pleasant, and I truly appreciate their kindness and professionalism. Thank you both for the excellent service!

The customer service of this location has gone down Hill. It…read moretakes 30-40 minutes to be connected with someone . They are very un helpful

Unfortunately these people know nothing about hardware or even how to operate simple things like…read morereturning and warranty item through Lowe's. Horrible service from management team members everything is pushed to a toll free number- will never shop here or at Lowe's again-

We were given a business card by Lowes employee to contact Marcello Jackson for handyman services…read more During this snow storm Jan 2026 our heating system went out. We called this guy. He is total fraud. Took $160 and did not do any thing and left with money. Copy of Handyman business card and his pic is attached.

I have always like this wholesale HVAC supplier. Still getting used to the new name. I like the how…read morethe staff is always eager to help me find the right part and get me out the door in a timely fashion. This is important in Texas because people depend on their AC to work and me to fix it when it breaks. This review would be 5 stars but the new website doesn't allow me to order or look up parts yet.

From the owner: Johnstone Supply Allen is a leading HVAC/R Wholesale Distributor with access to over 70,000 locally…read morestocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.