I am beyond grateful for the team at Horizon Auto. After my car accident in Mexico, I visited four other repair shops to gather estimates for my insurance (they required two). I felt unhopeful after every single one since the others felt rushed, impersonal, and honestly discouraging. It was in-and-out paperwork with no real effort or care. Only one other shop took time to look underneath to flag frame damage and gave me an abnormally steep estimate, which made me think my 4Runner was either going to be totaled or repaired with a salvage title.
A friend referred me to Rene at Horizon Auto, and I'm so thankful she did. From the moment I arrived, he took the time to truly listen to what happened, understand my situation, and walk me through what to expect. Being in a car accident is traumatic, and my situation was especially unique because it happened in Mexico in my own car with a Mexican auto insurance policy (something I was completely unfamiliar with, since it was purchased outside of my usual U.S. coverage). Rene's warmth, patience, and guidance made me feel safe, supported, and optimistic again. He treated me like family, not just another repair ticket.
Alejandro was equally incredible. His consistent updates and reassurance throughout the repair process helped me feel completely taken care of every step of the way.
This was my first time navigating something like this (as I'm sure it is for many who experience a car accident), and Horizon Auto went above and beyond. I felt seen, heard, and genuinely supported during such a stressful time. Words can't express my gratitude. I truly cannot recommend them enough!
Horizon Auto is the crème de la crème when it comes to repairs. As a business owner myself, it's rare to come across companies that still prioritize service, sincerity, and a personal level of care. They set the standard.
THANK YOU so much, Rene, Alejandro, and the entire Horizon Auto team. Your support, patience, and kindness made all the difference during an incredibly stressful time. My 4Runner looks brand new, if not truly better than before. read more