This place was so horrible that I created a yelp account just to warn everyone to stay away from this place. This place doesn't deserve even 1 star. I know this is a very long review, but if you really want a thorough one read on. This is my experience.
As a female I'm very skeptical of autobody shops unless I know someone or someone knows someone and recommends the place, but I had no other options and there are very few places near UCSB. I settle on this place and boy do I regret it.
So I got into an accident on the drive back to Santa Barbara/ Goleta from up north and I didn't know where to go. I searched online for places and went to get quotes. This place had the lowest quotes and the guy was friendly. Little did I know he was just trying to get cash for the repairs (so he probably doesn't have to file taxes on them). He sweet talked and joked around with me to get on my good side. And I admit that I actually fell for it.
I had the radiator frame repaired, the hood replaced, 1 headlight replaced, 1 fender replaced, and the front bumper repaired. The fender, hood, and bumper also needed to be repainted after the repairs. Not only was the job mediocre, when I went home and my friend took a look at the paint job he said I was ripped off. The paint was sloppy, uneven, and some parts were still rough (no clear coat). He was nice and repaired some scratches I had on the back bumper and side mirror without charge, but it was a shitty job and it would have been better if he didn't fix them since it was also uneven and the clear coat was also missing on some of it. I guess he was trying to throw in "extras" for the crappy job he did overall. Overall shitty job + extras instead of nice job on what I needed and was paying for. There was also a piece of tape hanging down from behind the front bumper. I still don't know what that was from. I pulled at it pretty hard and it came off. He says there's a guarantee for the work as long as you own the car, but he doesn't actually want to do the work when you bring your car back.
The paint started peeling off the bumper and hood and all he kept saying was it was road pebbles nicking the paint. "I don't cover it, but I'll do it this one time. After that it's not covered anymore" If you did a good job in the first place there wouldn't be any peeling. Prior to ever getting any paint/ work done on my car from this place, there was never any peeling or "nicks" in my paint anywhere on my car. After going here, anywhere he painted gets "nicks from rocks"
I should have listened to my friend and went to his friend's place in LA for a similar price.
So I actually brought my car back for the "repaint" and it was shittier than before. He only painted over the nicks and claimed he spent all this time redoing the front bumper even though it looked shitty and the clear coat didn't cover the entire bumper. If your shop claims all this expertise in painting you would think it wouldn't be that hard to take the bumper off, sand it, prime it, paint it. You take the entire part off the car for goodness sake, but NO you only sand some of it down and leave the rest so it looks like the paint is about to peel off as soon as I drive out of your shop.
Customer service was also horrible when I went to pick it up after the repaint. I was trying to reason with him and all he could say was that I wasn't getting it and he can't do anymore. Then ran back into his office.
DO NOT COME HERE!!!! I repeat DO NOT COME HERE!!! If you care even a little about your car, go next door or down the street to one of the other shops for body repair. It might cost a little more, but at least you don't have to deal with redos for crappy work. read more