Atlas Van Lines, American of Virginia misrepresents their products/services…read more I decided to go with a national firm, Atlas Van Lines, to assist me in a small, long distance move to reduce my risk in being scammed by a third-party organization. I knew I was paying more but it would be worth it. There are a lot of Scammers out there in this moving industry out there. By federal law, the moving company is liable for the full replacement value of your goods and is limited to $6 per pound unless you declare the items have a higher value. Unfortunately, I was sold on an upgrade of a program they call "valuation" that will cover any damages to my household items with $0 deductible. It was presented to me that it acts like insurance, and they use insurance narrative like "coverage and deductibles" where the company covers these costs of repairs and or replacement. The paperwork does state it's not insurance. What really happens is that if there is damage or loss of items, the company deducts the cost from the drivers paycheck. This is just wrong in so many ways. When I called the affiliate, American of Virginia, to make a complaint and to file a claim, I was told to call corporate. And when I did call corporate, I was told I would get a call back within 48 hours that never happened. It appears that their strategy is hoping that the customer will just give up and go away. Don't buy into this misrepresentation. I will be reaching out to the Federal Motor Carrier Safety Administration To report this and feel free to use their website prior to hiring moving companies. https://www.fmcsa.dot.gov/protect-your-move

I'm retired military, and have been moved no fewer than twelve times. This past move has been the…read morebest, hands down.

I'm so happy I found Cville Movers. Curtis and his team were beyond great…read more Our move was not an easy one as it required a trip to Virginia Beach but every step of the way the communication and service was phenomenal. My wife & I have no idea how we would have made this move without Curtis and his team. Friendly, careful, accommodating and everything you'd hope for when needing help moving. Truly terrific moving experience that took all the stress out of the situation.

Movers did a great job. I did had trouble with communication with the office. But the movers made…read moreup for the issues.

Great job! On time, super polite and did a great job. Everything departed and arrived with no…read moreissues. Even had twisted steps and a second floor to deal with. Well done!!!

Excellent service ! I booked it a week before to unload the pod . Spoke with the owner Carlton…read moresuper nice and accommodating . They showed up on time , all very nice people and careful when transporting furniture . They also set up the bed for me . I would recommend them without hesitation . Thanks Carlton , Chris , Jermaine , BJ , Cam and John , you were amazing !

I cannot recommend this company enough! They were hands down the best moving company I've ever…read moredealt with. From the representative that called to schedule to Bryan and Will who were our movers. They were the fastest to respond to our moving request. They had no problems with switching our moving date because our closing date on our home changed. When I called with follow up questions, Carly was extremely reassuring and gave me peace of mind that they would be able to handle our move! Bryan and Will showed up and were ready to work. They asked follow up questions to make sure they understood our needs, and did everything neatly and in a timely manner. They were polite and understanding. I will absolutely use them for my future moving needs!!

This is a long overdue review. We've moved a lot - even across the country, but this was one of the…read moreworst moves even though it was local. This was a big move with valuable furniture and art. The loading went OK since we had already packed everything except for the furniture and art. All the boxes we packed were labeled by room and contents. The damage was discovered after the move. If the Forman chosen for the job is not good your move will be expensive, difficult and there will be damage. The guys they sent worked hard but not smart because the Forman was inexperienced. He did not focus on priorities that would make the move smoother, He was in CYA mode the entire time. He pointed out minor flaws in a few pieces of furniture that we already knew about and acknowledged. The irony of all this CYA is that these movers or rather their forman deliberately hid damage that they caused. * They damaged the wall in the stairwell of the destination we moved into by gouging the drywall and chipping the paint. And said nothing. * They chipped the glass of an expensive dining room table top. And said nothing. * They spilled Gatorade on the carpet in one of the bedrooms, covered it up with boxes. And said Nothing. * At the destination they dropped boxes that were clearly marked by room just about anywhere and everywhere. We found boxes marked "Kitchen pots and Pans" in the garage. * They left Art sitting in the hot sun * We had specifically asked that the beds be unloaded and set up in the bedrooms as one of the first things upon arriving at the destination, to determine what other furniture would fit. This was repeatedly ignored. Instead they dragged their feet but kept asking where certain pieces of furniture were to go. The move ended up being much more expensive by 30%. Take this is a caution. Maybe if you're a student and you have inexpensive stuff - things like this will not bother you. But if you have things you care about. Maybe you can hire a company that can do better. Working with them was frustrating and in the end very expensive.

Actually I have to update my review to 4 stars. While they were very quick and efficient once they…read morearrived, they were over an hour late and I was nervous that I wasn't going to be able to complete my move in time. I needn't have worried as they got everything done with time to spare, however I would have appreciated a heads up. I had to make two last minute moves when I relocated for work last year and Smooth Moves was incredible for both my local and long distance move. Their packing and move-out cleaning services saved my skin when I had to make a last-minute move and I was very impressed with the care the movers used in handling furniture and my fragile items. My previous move completed with a DIFFERENT local company was anything but smooth so this was a very welcome change. While I'm no longer in Charlottesville, I fully intend to use their services when I eventually return.

Best moving crew ever and I've moved so many times, this was so smooth and the team went above and…read morebeyond for us. I'll be using them again, they are highly recommended on Uhaul and I back those incredible reviews. Thanks for getting us out to Dulles last weekend. You guys rock! Appreciated all the hard teamwork! Thank you! Jen & M

Unfortunately I have been scammed by Junior. I hired him and his team to move a swingset for me…read more After quoting me a price, I sent him a deposit for $95 and scheduled the job for a Saturday on the weekend we were moving. The day before the job, he texts me saying he needs raise the price and proceeds to "tech-splain" how it's a specialized job requiring specialized tools (I built it myself originally with a drill using a couple of bits). He offered to refund the deposit since I denied the now unaffordable service. As of writing this review, I have yet to receive it.

We really enjoyed working with Junior. He was early and showed up ready to work. He listened to our…read moreinstructions and was careful with our belongings. Junior was easy to talk to and was motivated and very professional. He was able to get the job done more quickly than we anticipated, we were happy with the service we received for the price we paid. We would recommend Smart Move Solution and would use him again without any hesitation.