Horrible. They cancelled my ride just hours before a 6AM operation. I had to jog the 5 miles to the hospital, passing out twice on the way (I am over 70). read more

You can hire people that don't make you feel in adequate and like you're a loser for coming in. Shame on the energy assistance supervisor in carnation. What an awful person to have to deal with. I'm a business owner and I would never have anybody work for me that was like that. read more

Back In The Day (5-10) years ago a GREAT Organization. Now, They Have The Most Disrespectful Workers. Will tell u congratulations u been picked for Help....I Waited a Year and Was Picked. Got Help In The Beginning of MARCH...Was Excited! YET A Month Later They Have Not Located a Check they Say They Sent ....Don't Explain To U About Nothing! But when U ask for a Supervisor... She Calls Back and ACT Like The MONEY They Was supposed to have had actually came out her banking account directly to me. Anyway....I Didn't get Nothing...But a Smart Racist White WOMAN Going Off on Me because I ask about when am going to get my car fix????? Anyway...Maybe I'll call The President...This is 1 Agency who DESERVES FEDERAL and STATE CUTS....or Defunding all Together. This is a SENIOR who Has Been asking for Clarification about the Check.....They Never CALLED...but today she Talked to me Very Disrespectfully...Meaning: SHE MOST LIKELY POCKET The $1,440.00 that my car was Supposed to go to the dealership. I Also heard from others that Hopelink has started doing These Things to keep from Helping...I Will Keep U Posted on This AGENCY...I will get car fix myself ... CAUSE I will not Kiss A-- to get nothing !!!!!! read more

The worst service. They have left me stranded a couple times. The drivers bathe in cologne so its unpleasant to be in the car and wouldnt let me crack my window. Some drivers are great but many are not and if you try to tell them that they are going the wrong way they snap and then get mad when we end up in the wrong place and they have to take me to the right place when I had tried to tell them. They also drive erratically if they are in a hurry. One driver pushed 50 in a school zone and went around a bus with flashing red lights. When I complained, Hopelink said they have no control of the drivers or what they do. also the hold wait times are beyond unreasonable. 45min to over an 1hr hold times so if you get stranded, thats too bad, you will bave to wait. Why have a service if you dont care about your clients? Worst business practices. read more

Unbelievable.. it's a miracle they're still operational. From driver no-show, driver going to wrong address to pick up, extremely reckless drivers, 4 hours late for pick up, not to mention waiting over an hour just to talk to someone on the phone. read more

The needs of our community don't stop because the weather is nice, or there isn't a major holiday around the corner... but it's at this time of year..and in difficult economic times...that the resources of agencies like Hopelink become strained, stretched and help from the community is even more needed. Hopelink, headquartered in Redmond, with satellite offices such as this one is Bothell, is a piece of a vital safety net that supports, assists and enriches the lives of this community year round. I've experienced enough times in my life where I've turned to agencies like this when I didn't know where else, or what else, to do to support my family. I've experienced times when my resources exceed my needs and I was able to give back in time and tangibles, and I always choose agencies like this. Through their resources, Hopelink offers; a year round food bank, emergency rent assistance, energy assistance, transportation assistance, seasonal assistance (school supplies, Thanksgiving food baskets, Christmas presents), Adult education opportunities, computer classes, job search assistance, public health medical resources, and information, assistance and referral for meeting child care needs, housing needs and family development. If they cannot assist you for any reason, they will find resources, referrals and ideas that can lead you in the right direction. I encourage you to support your community through agencies such as Hopelink, no matter what time of year. read more

Avoid this service at all costs! Go with some other transportation service. They were contracted by Medicaid to transport my mom from a hospital in Bellevue to a rehabilitation facility in Seattle. Instead, they took her back to the facility that she was living in by mistake. When contacted, they said they would send another driver. That driver showed up, but before my mom could come down and get in the vehicle, the driver told the staff that he had another call and wasn't waiting any longer. Then he left my mom stranded. When I called their dispatch, they lied to me and said the driver had to go to the bathroom pretty bad so he left. But he gave the staff at my mom's living facility a completely different story. The same (second) driver showed back up again about an hour and a half later and complained that he waited too long for my mom. My mom finally got to the correct destination after 10 PM. Over four hours late. Issues with drivers this serious is indicative of a systematic problem that runs throughout the organization. Go with another service. read more

1.Hopelink needs to make it allot and I mean allot easier for people to get through to them to book rides. Also make it so people can book a ride online. 2. After all this time for me going to my dental at the UW Medical Center from Auburn they claim is too far. I have been going there for a long while now with no problems. Now they spring this on me. What the heck Hopelink? 3. They don't provide rides to an emergency rooms not even in the middle of the night. They tell you to call 911. Even if it's not emergent enough for that. 4. Their drivers take FOREVER to show up most of the time. read more

Hope link transportation absolutely sucks had a 515 pick up time for my wife they never show up have another company called and they were there within 10 minutes. Service means servicing not forgetting you guys want to be in The help business start helping people instead of lining your pockets. read more

Horrible Service! Leaved clients stranded at facilities. Always LAte. Customer service over the phone is the worst. So not helpful one bit! This is suppose to be a state funded agency that should be obligated to follow some rules yet it appears they have no guidlines to follow because they just dont care about these poor clients that need to be picked up and taken to their homes or facilities. Super sad to see this when these clients need help!! read more

I called Hopelink when I needed emergency rent assistance, a couple weeks before rent was due. They told me to wait for an eviction note from my landlord, and then I could get help with my rent, since my income was low enough to meet their requirements. But, once I got the note and contacted them again, they would not help me. It was unfair of them to give me the idea they would be of assistance ,and then make me wait for an eviction note before telling me they actually would not. read more

As a medical provider, I have been dissatisfied with the service my patients have had for years, but today was the final straw. Earlier examples are patients falling in the van as the seatbelt was not strong enough to hold my (obese) patient in during a sudden stop. She fell and was injured, this has happened twice with my obese patients. Two weeks ago another patient was seen at my clinic for a short procedure, The driver had the info but failed to return at the scheduled time, she waited at out clinic for 1and a half hours for a 5 minute ride. The driver just kept saying "not my fault!), and did give me a card. Today is the final straw. My elderly patient with severe dementia and short term memory loss was picked up at her facility BEFORE her pick up time, her escort was not there, and when the driver got to the office, he dumped off my patient (without an escort) and drove off. She wound up lost, had local police and security at the clinic looking for her. Luckily she wound up in the ER, and facility was notified. I am now actively searching for another service, as this is putting my patients at risk. read more

I am writing about my interactions with Hopelink transportation in downtown Seattle, I'm not sure where the headquarters is. I work for a clinic and many of our patients use Hopelink and I have never seen anything but poor service. Patients in wheelchairs (85+ years of age) who have to wait inside but if they aren't sitting on the slanted street they won't pick them up (which means I have had to stay an hour past work just to make sure I could run and catch the drive before they zoomed off and left the poor lady sitting inside). Or they leave after 2 minutes of being here and the patient comes out a couple minutes later (even though they are supposed to wait 10 minutes and I told them the patient would be out in a minute). And then it takes another hour-2 hours to get a drive to come back. Plus, many of the drivers, not all but many, have been rude even to me because I don't know where the patient is in the process of being ready. I sit at the front desk and do not know where they are at and try my best to find out but I get treated poorly as well as the patient. read more

If you're disabled and need rides to medical appointments, then you might want to contact Hopelink's transportation department...but be forewarned! First, you have to get them on the phone! You can try for days and still get "due to the high volume of calls, we cannot answer your call at this time" crap. Here's a clue: hire more operators! While the drivers are usually nice, they are confused as well as why they will be required to pick up a person in North Bend to take to Seattle, then have to go to Renton and take someone to Bothell! These people are very disorganized, and often late because of it. They require a pickup time at least one hour before your appointment, scheduled at least 24 hours in advance. They are better than Metro Access, which doesn't even deserve 1 star, but depend upon them at your own risk! They should be ashamed to call themselves a community service. SHAME, SHAME, SHAME! read more