I want to start by complimenting the trainer Malik -- he was knowledgeable, professional, and did a good job leading the class. The environment itself was clean, and the class structure was fine.
However, I didn't appreciate how pushy the sales approach felt. I was on a 5-day free trial, and immediately after my very first class, I was strongly pressured to sign up. I felt like I was being questioned rather than given space to reflect on my experience. I was quoted $45 per week with a 12-month contract or $60 per week without a contract, and I made it clear that I didn't want to commit before trying another class.
It's now been three days, and no one has followed up to ask about my experience or feedback. It gave me the impression that the priority was getting me to sign up on day one rather than building a relationship or understanding my fitness goals. I don't appreciate that type of energy.
My intention with the free trial was simply to experience something new and see if it could complement my already consistent fitness routine. While the class itself was decent and the trainer was good, it didn't provide the level of intensity or thrill I was hoping for. I track my workouts with a heart monitor, and I actually burn more calories working out on my own. I was expecting something more explosive.
At this point, I'd rather stick with ClassPass, which is more affordable and where I can explore different studios and find ones that truly align with my goals (Marathon and Hyrox training)
I hope this review helps the business reflect on changing their sales pitch and become more focused on client experience, especially during trial periods. read more