Love these products and especially the hookah John coconut charcoal. One stop shop with great amazing prices! read more

Hookah John - Love the titanium cubes! - Tobacco Shops Near Me - Tustin, California

Horrible service. Aside from the fact that calling them goes straight to voicemail, it takes forever to get your order. The shop is 90 miles from my house in San Diego California and my most recent order is taking a full week to arrive. I placed that order in a Monday afternoon. If I order from icon hookah in Florida on a Monday that order arrives on Wednesday. No excuse but laziness. read more

I placed my order on December 21, 2025. It's not January 12, 2026. And I have yet to receive my order. I have tried to make contact with no success. read more

Not a huge fan of the covid-19 protocols that have been implemented. Came to the door to buy Coals like I always have, for years, and I was turned away saying I must order from their website, no exceptions. Maybe some leeway for the people who have been loyal customers for years? I don't know. Still 3 stars because John and his team have been top tier through the years. But if it's $1-$2 more expensive on amazon, i'll probably just have things delivered now by whomever the cheapest vendor is. Thanks for the good run John! read more

Haven't had a hookah in more than 20 years. Feel like Rip Van Winkle with all the new products and modifications. Getting back into the swing of things can be difficult. Finally met John and he was very helpful with questions I had with my pickup order. His shop is very warm and inviting. His products are very high quality and his customer service is excellent bar none. If you are local do a pickup order and get that great "HookahJohn experience". Next plan is to get the SAOCCA hookah package. The discounts for the package help getting a bullet proof setup is excellent and you can't go wrong!! read more

I ordered an item that was not included in the package. Over the last two weeks I have emailed two customer service addresses and called, leaving a message. Cannot get a response, my missing item, or a refund. read more

Thank you John. It was nice to meet you. Hope my next transaction will go through we'll. read more

Hookah John - Las Vegas - Tobacco Shops Near Me - Tustin, California

Says your payment came back as fraud even tho your bank says it's all clear. Then asks to pay him with Zelle which has no security behind it for me as a customer. Take your money elsewhere to people who will treat you with respect and explain a situation in detail without mentioning in every email can you send us money with zelle read more

Picked up some bowls and coals. John helped me out in a pinch. I normally order online but needed a pickup to host a party. Thanks for saving the weekend. Great selection and fair prices. Always great service! read more

Be aware when ordering, they won't charge your credit card, but will ask to take a picture of your credit card and send it to them instead. For what reason do you need to have a picture of my credit? Called American Express, and was told that this looked like fraud, and when i tried to contact hookah john, got no response whatsoever. Terrible, if you want to buy any product from them, think twice. ruslan read more

Hookah John - Tobacco Shops Near Me - Tustin, California

Best in the business, always super fast shipping and john is always giving out discounts.... thanks john

John and Hector were so kind and helpful! They also have a fantastic selection of products. Will definitely be back!

Love the website and all the YouTube Videos. Since he was located close to me decided to come in and purchase everything in person. Staff was very friendly and pleasant. I purchased a Ferris Bowl and i was very happy shocked how the bowl performed. I tried out his line of charcoal titanium flats as well and again another top notch product. John knows what he is doing and all his products are top notch and deliver. I am now a customer of Hookah John and definitely will be back when I need more supplies. Also will refer all my friends and family here as well Thanks John and Staff!!! read more

Hookah John - Close up to the Ferris Bowl HJ - Tobacco Shops Near Me - Tustin, California

See all

Horrible product quality. Titaminum coals ash and get small within 15 minutes. Need to use at least 9 coals per hour session. And some cracked on me!! read more

Hookah John - Tobacco Shops Near Me - Tustin, California

See all

Nobody answers the phone during weekdays work hours. Does anyone even work here? At least have the courtesy to pick up the phone from customers instead of just take money and ignore. read more

Hector so friendly! He help me to take the package to my car and was super chill! Thanks man! See you soon!

I've been shopping with hookah John for many years. He built his reputation with his outstanding customer service, fast shipping, and great selection. The team there really ensures your experience is amazing every time. Their prices are great, and if you live in so-cal you pretty much get next day shipping 99% of the time. I've bought countless products from hookah John and have never been disappointed. It seems as though the person that left the negative review doesn't understand that brass tarnishes. I highly encourage anyone to reading this to find something you like at hookah John and let the service alone speak for itself. If you have any problems their customer service is the best in the industry hands down. read more

John is an amazing expert at what he does. Hospitable, and friendly like he's known you for years. I just walked out of there informed, and a happy customer, probably a customer for life! Products are available, prices are great. And there is actually customer service, something this industry specifically lacks. If you are looking for niche and unique items this is your guy! He even had me try a hookah to test out their products. Mind you my purchase was minimal and I was a first time walk in. read more

I want to start off by saying I really respect and admire the effort and customer service that John and his team put into servicing a client. I love the youtube videos and the honesty that comes out and for that I made the 1 hour trip to Hookah John and made a hookah upgrade. New hookah, new base, bowl, HMD, Tobacco (UGLY), coals the whole 9! Thank you JOHN AND TEAM FOR ALL THE HELP AND KINDNESS! ILL BE BACK FOR SURE! read more

My friends and i love to hookah and our favorite tobacco is Tangier's. It is a little hard to find, especially cane mint. Every time I've placed an order our shipment arrived pretty quickly. They have so many great flavors to choose from and definitely really great hookah set ups as well. I've been curious about these hookahs so i called in a couple of times, i talked to one of their customer service reps, i believe his name is Anthony? Great guy, sounds like he has a smile on his face all the time, super helpful and informative. I'll for sure be back to order more products! Thanks guys for the awesome customer service and the fast shipment! I appreciate it! read more

I purchased charcoals from this company I tried a few of the charcoals the quality was very bad I called the company they refused to allow me to return the low quality products within the first 30 days I called the company more than 10 times they kept ignoring my calls my recommendation is do not purchase any items from this company they can not be trusted. read more

HookahJohn is a hilariously bad vendor that clearly doesn't care about their customers. -Outdated payment processing. They require you to send a full copy of your ID and credit card so they can process on the back end triggering a fraud warning on your credit card. -Horrible support. Support is incredibly slow and isn't helpful. I emailed John directly and it's clear he doesn't care about the customer experience. After dealing with John, I did some research and spoke to the other US vendors. The reality of the situation is that hookah's in general aren't popular enough in the united states to drive serious demand. With that, John has done something incredible for his business by establishing himself as the "big vendor" in the small market. Most of the other vendors receive their inventory from John. What this means for the consumer: John's competitors will have higher prices because they are receiving inventory from him which means that on the surface, John's shop looks like the best bet. The reality is that if you pick up a hookah or accessories in the US, he gets a cut regardless so he absolutely doesn't care about quality or consumer satisfaction. I should have listened to the reviews but instead I chose to take the gamble. This time it didn't pay off. I strongly suggest doing your own research before purchasing from HJ. Read the other reviews that are being posted, it's step by step exactly what you will go through ordering from this guy. Go on reddit and read his reviews there as well. read more

I've been shopping at HookahJohn since 2009. Hookah John and his staff continue to go above and beyond for their customers. Now that I live in So-Cal, I receive any order I make the next day! Whereas, other So-Cal vendors don't even come close most take a week. In addition to speedy service, I have found that anytime I've ever encountered an issue, it has been resolved very quickly. His prices are the best around! On top of everything above, John and his team devote a ton of time to bringing out new products that the Hookah Community love. His bowls are the best around and very reasonably priced. He also is committed to expanding the industry in the US, who else can say they arranged an expo to bring both vendors and consumers together. I noticed a negative review, on the purchase of a MIG Tradi, the customer said it came stained and the brass was tarnished. I too own a MIG Tradi and mine came the same way, Brass tarnishes very easy when exposed, you can see fingerprints in less than 24 hours. I doubt there was an issue due to HookahJohn's mishandling of the product and any issues this customer might have had is likely something they should take up with the manufacturer. Anyone who owns a Brass hookah knows this is very common and most polish them regularly like myself. Anthony has helped me many times by answering questions, he is very well informed on all products in inventory. You really won't regret shopping with HookahJohn. read more

Great staff, prompt shipping, and an extensive variety of products for all of your hookah needs.

horrible customer service. won't answer emails or calls.

I've been a happy customer of Hookah John for over 10 years (between his retail store back in the day and online store). He always has the latest and greatest products in the hookah world. If you're into Tangiers tobacco he has a huge selection! If you're in the area and need to stop by for some hookah supplies he is definitely the one stop shop! The staff is always super friendly and helpful. I believe their hours are 10-4. Their customer service manager Anthony is a super awesome guy to talk to. Super down to earth. If you're lucky he might crack a joke or two. But if you are extra lucky John himself might be in and will greet you. John is genuinely a great guy in the hookah industry. He's probably the only guy in the industry that puts his name and face on his company. That's a big deal for me, because that shows me he is proud of what he sells and will stand by it. Hookah John has many products in the industry from coals to hookahs and everything in between under his own branding. If you are unsure of what you want to buy their staff is happy to show you products before you make your purchase. Seriously if you want to meet the legend himself stop by the Hookah John warehouse. read more

Ive had nothing but trouble with Hookah John. Their customer service is honestly hot trash. They do not pick up the phone, call back when you leave a message, nor respond to email. They will send you broken and damaged bowls and used hookah products and then take your money. They will cancel random orders without stating why and any orders that do go through will sit in their warehouse for at least a week before actually being shipped. Honestly I dont know what kind of business they are running but with all the unanswered emails and broken products I am probably going to report them to the California Better Business Bureau because they are nothing but false advertising and a scam. read more

Yes you heard it right! As a first time customer I spent about $1K to give this place a try to see what the hype was all about. I've been a hookah enthusiast for over 18yrs. Of the 18yrs+ smoking I've seen a big change in the culture. KM used to be very good quality with standard 24-30" fully load boxes ranging from $45-$60. With all the parts you need and extra cleaning parts and carry bags. Those good ole days are now over!! With the hookah culture becoming more popular with the younger crowd, I noticed the quality control went down for a negative turn. Shops started stealing and mixing parts in original boxes. Yes shops would take out gourmets, thongs, bags, bowls, cleaning brushes, base protectors, and etc. from brand new full hookah cases to sell these parts individually. The younger generation starting to get in the working seen of this industry and seem to mess things up. In saying that now being older I prefer to drop some money to enjoy quality things, which was why I spent about $1K at the hyped up Hookah John. I ended up buying the Bronze/Brass MIG Tradi w/ deluxe vase from them and boy was I disappointed. The item that they shipped was tarnished, discolored, had water marks, scratches, and stains. I been trying to contact them from over a week now and Anthony refuses to escalate my complaint to the owner. He said if I return the Hookah he will charge me shipping and restocking fee for a bad product sent from their end. Instead of taking ownership for sending a bad product out on their end the best solution that Anthony has was that they want the customer to take a hit on the restocking fee. Horrible customer service!! I dropped money for a quality Hookah not to be sent a $500 hookah w/ poor level of quality control that you would get from a janky liquor store, and the rude non-schelount customer service from Anthony made it even worst!! I will no longer be supporting this business!! read more

Incredible staff. Even better products! Picked up the SAOCCA hookah today and it was simply a wonderful experience. These guys went out of their way to make sure I had everything I needed and was set up right. Their pricing can't be beat and I would recommend anyone who is in the market to go with hookah John. The guy is incredibly humble and even carried my box to my car for me. Can't beat that level of service. I will be back for sure. Make the right choice! Go with the KING #HookahJohn read more