this shop is vary kind and very nice. employee explained about many kinds tabaco. i really recommed . read more

I had a very disappointing and uncomfortable experience here, and the follow-up phone call made it worse. I understand that vape/tobacco products require age verification, and I had no issue showing my ID. My ID was checked and scanned, and I fully respect the need to follow age verification policies. The problem was with how the situation was handled and how inconsistently the policy seemed to be applied. My partner was the person actually purchasing and paying for the product. He handed the employee my ID because I tend to lose it, so he was holding onto it for me. I was not refusing to show identification, and there was never any issue verifying my age. However, after scanning my ID, the employee lectured me and said that next time I personally needed to hand him my ID or he would refuse the sale. What made the interaction feel inconsistent was that my partner's ID was never checked, even though he was the one making the purchase. When I later asked about this, I was told it was because my partner "didn't look under 30." That explanation did not make much sense to me because I am 30, my partner is 33, and we both look relatively young. If the concern was strictly about following protocol, it would have made more sense to also verify the ID of the person actually paying rather than singling me out. The follow-up phone call made the experience even more frustrating. Instead of allowing me to speak with the store manager, the employee dismissed my concerns and told me I "didn't know the law." I was not arguing against ID checks or store policy. I was simply questioning why the policy appeared to be enforced inconsistently and why I was being corrected and lectured while the actual purchaser was not checked at all. This situation could have been handled much more respectfully with a calm explanation or by allowing me to speak with a manager. Instead, I left feeling talked down to, dismissed, and unfairly singled out. Based on this experience, I would not feel comfortable returning to this store. read more

$35+ for a geek bar is crazy. I've come here for years and watched as prices became predatorily high and quality and selection have fallen drastically. It truly feels like the owner just wants to take advantage of the people in this area. Go to Tustin you will save money even after paying for the extra gas. read more

vape too expensive. the guy at the front gaslit me into thinking my vape was ONE flavor. It was TWO

Great service to provide help on vapor selection! The store provides excellent service and wide selection of vapor's flavor， enjoy talking to the service person！ read more

Dio!! Always appreciate helping out with questions brother. This store is great! Good location!!

Best place in town to get a vape people are super cool and nice. Good vibes. Dio helped me out a lot.

I recently posted my negative experience at Vape & Co. Since my post, the owner Danny, has reached out to me. We have a very positive conversation and he assured me steps were being taken to correct the issue. This stands out to me because it shows his commitment to providing his customers with exceptional service and positive experiences at his store. The issue I had has been resolved. Again, all of my previous experiences with this business has been positive and I will continue to patronize his business. Thank you Danny for stepping up to resolve this issue. read more

Great prices and selection. Employees are knowledgeable and experienced. Great place to shop and discover new flavors and devices.

Used to come here to buy Puff Bars because the location was convenient and they had alot of selection, but the last two times we've gone they only had lychee available and 3/4 bars we purchased either didn't work or were weak. Something seemed off so I went to the Puff Bar website where you can authenticate their products with the code on the box and the results showed they were all counterfeit. Do not waste your money here!! read more

Vape & Co. - Selling counterfeit puff bars. Put in my verification code from the box and this was the result. - Vape Shops Near Me - Irvine, California

There was only one employee working when I came in on a Saturday evening, and there were no other customers. The guy working there quickly came from the back to assist us, but he seemed to really not want to work, and he made me feel like I was bothering him. When I decided to purchase the only juice he recommended me, it was expired. He apologized and went to get me a new one, but all bottles of that flavor were expired. So, he recommended the "only other tobacco flavor", and when I got home I realized it too was also expired. My experience here wasn't good at all, so I can't recommend them. read more

Customer service here is terrible. This place single-handedly can't process more than one customer in the store at a time. The guy before me was taking unusually a long time. Which I can understand since it looked like it was his first time buying vapes however, I was waiting for them to finish and other customers walked in. The worker lost track of who is next and start servicing other customers out of order with no shame. I've been coming here for the past five years never coming back here again read more

Super helpful and friendly. My hubby needed new coils for his pipe and they ensured that they fit by swapping them out for him. They also have a good selection of vape juice and CBD products. Even CBD for the dog. Highly recommend. read more

Hightly recommend you stop by. They have a wall of disposables and experts behind the counter. I wouldn't go anywhere else. (Plus the location and prices are great!) Truthfully I was against the All Blacks, but this dude was super cool! read more

DON'T GO HERE. WAY OVERPRICED and the # vape brands they have in stock is embarrassingly low if they are to call themselves a vape store. Their prices are 50% HIGHER than all the other smoke/vape shops i've been to. Want to spend $32.40 on ONE Flum? When other places sell for ~$20? Well, this is the place to be then to throw away your money. Seriously don't know how this place has 4 stars on Yelp. EDIT: They have 4 stars because of 5 star reviews from 3 years ago. Seems like they just suck now. I thought they were a newer Vape store because of how lacking their stock is. But no, their store quality has just diminished over the years till now. read more

Danny and Alex are exceptional- zero complaints about this place. They have anything one could need/want and more. I like the location, too. It's right off the freeway, so I can always stop by on my way home- super convenient! The service is impeccable (Alex and Danny are very helpful, kind, knowledgeable, and caring!), they have absolutely everything you would need/want, and the prices are very fair. What more could one ask for? I've been coming here for several years now, and it's my go to spot for vape stuff whenever I'm in the OC area. Sometimes, I'll just wait until I have appointments in the OC area because i hate cheating on my guys at vape & co.- true statement. Coming here is always a lovely experience! Stay awesome, guys. Five stars. read more

Over priced and every juice I wanted was out of stock. But if you in a jam and need your supplies it does the job, if you have the time and resources then hit another spot read more

Vape & Co. - Vape Shops Near Me - Irvine, California

Great place to get a vape last minute in Irvine. It really is the only place in town. They are a little pricier but that's what you would expect from Irvine. Staff is always nice and chill and can discuss the different options with you read more

It's a really nice place. The place is very nice and clean. Better than almost all the shops I've been to. Sergio was very helpful. I got 5 Nord mesh coils for $20 while other places would charge $25-$35 read more

Vape & Co. - Inside Store - Vape Shops Near Me - Irvine, California

I have been going to Vape & Co. for years and spent good amount of money every visit. Although they have a very limited selection and the prices are not the best, I generally had a good experience here. This is the closest local retail vape shop from where I live and very convenient to stop by real quick and buy something for instant gratification. However, I went there today because two out of seven or so were defective and did not provide a single puff after opening a brand new product. I brought it back to exchange them and the guy working at the time, by the name Austin, was very rude and basically told me "tough luck" and said there is nothing they can do about it. Uhm they sold me defective products and can't even inspect it and try to resolve it for a loyal customer? What a shady business! I asked Austin to contact the owner or the manager to get approval for an exchange. I even informed him I was calling from right outside the shop in my car. He was firm on saying that's the store policy to not allow refund or exchanges. I was like uhm excuse me, you don't sell defective products and tell the customer to screw off. Who does that? And what kind of retail store has no ability to contact the owner or manager during business hours? I feel that I was treated very unfairly and I don't think I will be supporting this business again, ever. I usually spend close to $100 every visit and many times over 100. They.lost a customer because Austin was being unprofessionnal and did not stand behind their products. I bet you the owner would be more upset to lose me as a customer compared to an employee contacting him and disturbing his weekend. I'd be pissed if my employee treated a customer like that. All because Austin waned to be stingy over two disposable sticks that probably costed them like $5 or so at their wholesale cost. That was very rude and irresponsible. Did not stand behind their products at all and was very rude. Didn't even bother inspecting the products or even ask about what happened. He kept saying I need to waste my time and gas and come back on weekdays in order for me to have a chance at talking to the manager or owner. Then he hung up on me. Thank you Austin, you ruined years of efforts other employees built up. I don't want to be harsh on the business but they should have trained him better. That was unacceptable and extremely rude. I probably won't give them my business unless it's an emergency. Even then, I'd drive a little further and spend little bit more at other shops nearby with much more inventory selection to choose from and with better customer support. I have never seen a store like Vape & Co. throughout 10+ years of vaping and visiting countless stores all over Southern California. read more

So around 2:30 pm on 7/12/2020 i called to ask a couple questions. Me: "Hi are you guys open for walk in?" Worker:" Yes, wear a mask" Me: "Do you have 18650 batteries in stock?" Worker: "Yes" Me: "What brands?" Worker: "*Insert some off brand*" Me: "Okay, do you carry kanthal wire?" Worker: "Listen man, im helping a customer just come in i dont have time for this." Me: "Nah ill take my business elsewhere" Real talk if you cant answer such basic questions you deserve to be fired. Absolutely pathetic. Theres not alot of vape shops around now a days & this one is probably next on the chopping block. Sad. read more

This shop is great super great and polite service and smooth purchasing experience the guy at the counter Josh informed me about watts and vapes in a way I had never had explained 10/10 would come back I'm in town. read more

I just called this place to ask a simple question about a replacement battery. The guy who answered the phone was mumbling and said what I'm pretty sure was "nope", when I asked him to repeat what he had said be under I couldn't understand he just hung up on me. So clearly, these people don't want our business and they have zero customer service. I do not recommend this place. read more

Overcharged and lied to about tax amount. Seems to be a reoccurring theme here. Bring a calculator and don't trust any price quoted and check your receipt to see how bad you got ripped.Bad vibes all around here. Needs new staff, I think this guy might be stealing. read more

No customer service, literally just a teenage kid working, idk how that's legal since it's a vape shop. Really expensive. Almost place charge 17-16 for what I usually get (daze). This place charge 27... just for reference, what I usually get cost 11 bucks if I order online. Jus to show how much they actually rip you off. read more

Couldn't leave a 1 star review because I feel bad. Service is fine, but my only gripe with this place is that they definitely overprice the items. If you don't mind driving to a different place in Irvine or Tustin, you'll get better prices elsewhere. But if you're in a bind and just need an immediate fix, then this place should have what you need. Just... expensive lol read more

The prices are double here. 32 for a disposable is crazy. The gas stations are cheaper and still overpriced. It's hard to support local business that take advantage of you like that. read more

It was my first time being here and Sergio was being so helpful with helping me with what I need! Will come back here! read more

While it is true that prices are a bit higher than other shops (especially juice), I don't think a lot of people realize that this is the only legally licensed vape shop in Irvine. Vape shops aren't allowed to open in Irvine but this store was grandfathered in. Plus, the rent is obviously higher here than other places. While I do go elsewhere for juice, if you look at coils they're only like a couple bucks more expensive than the place I go to. I don't mind like a $2 extra charge since this is the closest shop to me, plus I get to support the only shop in Irvine's foreseeable future. If this shop closes down, we'll have nothing. In my long time experience going here the staff has always been nice and helpful. Always has people actually interested in talking to you about vapes, no lazy employees. The reason for the 4 stars though is because once or twice I did get conflicting opinions on things like what juices to use on what vapes from different employees (one guy told me freebase was ok in the simpler vapes but I kept getting burnt coils, the other told me I have to use a mod). read more

Last time I went here I bought a disposable for $14, next time I go I try and buy the same one and he tried to sell it to me for $34 went to another store and bought it for $19 LOL nice try my guy read more

Got this horrible disposable called side bae/ side piece idk the Name. The first one didn't work at all in the store so he replaced it for me and the 2nd one worked at first but within 10min of me leaving the store and trying it again a few times it's already burnt and the taste is super off. I called and they won't replace it even though it's only been like 15 min since I left the store. The guy explained in the store that once I left the store they can't replace it but at that point I already feel bad for taking up the guys time u can tell he's getting impatient Bc the first one didn't work I wasn't gonna sit in the store and take more puffs to see if it works. Which now I'm rethinking isn't even my fault the product is just faulty so why is it suddenly the customers responsibility to feel bad for taking up the employees time?? What a total waste of my $10 ugh. I literally Took like 10 puffs tops and it's already burnt. If a product sucks and you KNOW it sucks (clearly the guy knew it sucks bc he literally said you'll probably have to go through a couple of them to find one that works) then don't sell it. read more

Vape & Co. - Don't buy this brand!!! - Vape Shops Near Me - Irvine, California

Great service! Friendly Thank you Josh! For helping me out late night ,a lot of help & a great Team player read more

Sergio was helping us today! Came here to celebrate my sister's bday. We weren't really sure with what we were looking for so we probably bombarded Sergio with questions... but he was super nice and helpful! read more

Vape & Co. - Store - Vape Shops Near Me - Irvine, California

Fake. I've tried this place 3 times over 2020/21 and all different products I've tried are clear fakes. Shoddy packaging and worst of all the actual smoke, it's this awful fake taste that gives nothing but a headache. The one time I came back from my car and returned it, you had the biggest ego(I would too if I was caught selling fake product) and wouldn't let me return it. Enjoy your business while it lasts, seems like I was your only (and unsatisfied) customer on Sunday. read more

Yo! There's this guy who works here named Alex. He is extremely helpful, caring, and knowledgeable with product. I came in, having the worst day of this year, and he was so attentive, helpful and super supportive. He listened to me (my problems) when he didn't even have to and he gave me a hug you guys! The best hug EVER! This place is amazing because of ALEX! Alex, thank you for today!!! You're the shit!!! read more

Not the standard shop! As I get deeper and deeper into the wonderful world of Vape and vaporizers, I have made my way into many different stores. I rarely write reviews unless my experience was super awful, or was off the hook. This place is off the hook! As I approach the front door I notice a clean and welcoming store front. As I made my way Inside the store I noticed beautiful hardwood flooring, a little hardwood table and benches for re building, and some comfy furniture to the rear. There is also an awesome hard wood vapor bar for your sampling needs. As I enter Vape & Co I am greeted by the store owners Dan and Danny with a smile and a hello. I express my thanks for the air-conditioning being on and Danny says, Kenny? He recognized my voice and remembered my name from my phone call earlier in the day, and that says a lot! The shop is not to dark and not to bright, just the right amount of light to set the mood and offer a relaxing atmosphere. Now let's get into the products. I would use an analogy like comparing Johnnie Walker Red label to Johnnie Walker Blue label. Yes, they are both scotch, but one is far better quality. Some Vape shops have some decent juice, but Vape & Co takes it to the next level... just like Johnnie Walker Blue label. One particular brand of juice and flavor/s that I would highly recommend would be " Five Pawns " - " Grandmaster " Or " Gambit ". There is a saying, " you have to crawl, before you can walk " and I'm sure you all have heard it. What I mean is, as you try different juices and you think you like what you smell and can kind of taste. You have not experienced a complex and wide range of flavors coming from one juice like " Grandmaster " Or " Gambit " until you try " Five Pawns " line of flavors. AHHH-MAZING! So I am currently using a GUS SS mechanical Mod, with a Igo - L drip Atomizer. I am so new to Vapes, that I have been having problems rebuilding my atomizer and getting my wicks to burn correctly. Well Matt, a friend of the shop, sat me down and wrapped some 3mm Silica wick on my Igo - L for me for free. He took the time to show me each step so I had a good idea of how to do it myself next time. So while I was there I bought a new Nitecore i4 Intellicharger ( $30 ) , one more Efest battery ( $12 ) ( now I have three 18650's ) and a 30ml of the Grandmaster ( $27.50 ) and they ( Matt ) wrapped my atomizer for free. Once you have a proper rebuild done and your vaporizer works like it should, and you have a Premium juice in there... you will be so amazed with the the flavor and the clouds you can blow! they also offer tons of mods and cartomizers for your vaping needs! I can't say enough about this place to explain how happy I was to spend my hard earned money at a Vape shop that treats you like a person, not a number. Do yourself a flavor and get down there to experience what true customer service is all about, you will not be disappointed! read more

Vape & Co. - Five Pawns - Grandmaster & GUS - Vape Shops Near Me - Irvine, California

One person also wrote a review named Lex J a couple months ago and the same thing literally happened to me .*YOUVE BEEN RUDE TO THE WRONG GUY, IM A HUGE VAPE STORE AND PRODUCT REVIEWER AND TESTER, AND YALL WILL never get customers again the way your handling things. JOSE*doesnt care , very rude , with no sense of ethics or customer service. Shame on the owner for having them be like this. "Company policy" is all Jose would say with rudeness when asked about the 4 defective fake Cali bars I purchased off them in a series of 3 days. I've spent 50$ in 3 days and well over 1000$ at this vape shop all in all. This is what happened. Fist of all, and Mr. owner I hope you see this and handle this or close down your business , because this isn't a business. I bought 6 cali bars all in just about 5 days , every single one even different flavors would lose flavor and be burnt 6 puffs in. I didn't care the first 5 times(maybe just a bad batch) but when I walk in the 6th time and ask JOSE to help me out in any way possible he tells me to buy another product that costs 2.5x as much, like WHAT!?! At least say sorry, there should be some kind of higher up to handle these things .i ask if there is a manager , he simply says no. No explanation, I said dude there has to be something anyone can do. This guy is so full of it because his boss told him not to contact him that he PORTRAYS HORRIBLE CUSTOMER SERVICE. YOU JUST LOST 1000's of dollars of business all because you simply couldn't contact any manager or the owner to replace a 10$ ITEM , that's costs you 3$. I'm sorry but worst policy that you can't even contact a manager or at least let them know HALF YOUR CLIENTS ARE GETTING DEFECTIVE PRODUCTS. *WARNING TO ALL PEOPLE WHO SEE THIS** Convinced now that these people sell fake products, they show no support or care, Sergio the only guy who handles things which is why he's getting offer a 6 figure job by us. read more

Went in and purchased a Cali Bar and after 5 hits it tasted very burnt, I assumed it was just a bad bar so I went back in and got 2 more (different flavors) Both bars had the same effect and after some hits there was a very bad burnt taste. I decided to go back in to ask for replacements and the worker "Jose" was being super rude who refused to help me at all. He insisted it was my fault be I didn't test the product before leaving the store. When I asked to speak to the manager or owner he refused to contact him as he would say the same thing, and it's against policy to "replace any product even if it is defective". I wouldn't be surprised if this place was selling fake Cali Bars so *BE AWARE*. Will dispute with my bank and never come back. read more

Great place to get vapes . Highly recommend . Would recommend coming here. I love there vapes

Very friendly staff. He demonstrated new mods and was very helpful. Highly recommend to stop by and check it out