My friend made our appointments, and it started out fine with them making us Thai iced tea (very…read morenice!) and picking our colors. Then everything proceeded to go south.
The owner and the lady my friend got were professional and nice, but the girl I got didn't even ask for my name nor introduce herself, while my friend's lady did all those things and was very caring.
It started with this girl suddenly spraying my foot with HOT water without even checking the temperature. I said "Ow!" because it literally burned me. Instead of apologizing, she first checked the temperature herself, gasped, and then said "Sorry." Like, did you not believe me when I said ow? That it was too hot? Usually you check the temperature yourself first before spraying your client with it!
She barely had me soak my feet before she started aggressively jabbing my big toes. The first time she jabbed really hard on one side of my big toe, I told her it hurt. She said "sorry," and then proceeded to do the exact same hard jab 3 more times on the other side of my toe and on my other foot! She seemed in a big rush and didn't care that it hurt. It was a miracle I didn't bleed, but I was super on edge watching her carefully so she wouldn't cut too close. She was absolutely not gentle.
Since I got a deluxe pedicure, it came with 15 minutes of massage (5 min sugar scrub and 10 min lotion). They have a timer, but what was so annoying is that she kept stopping the massage to either fix her gloves or walk away to do some random thing elsewhere WHILE the timer was running. Meanwhile the massage was more of a very light rub, definitely not a massage at all. What a scam.
After the lotion portion of the legs, she grabbed a hot towel and threw it over my legs without even testing the heat, and AGAIN I got burned. Meanwhile, I looked over at my friend whose lady warned her it was hot, tested the towel on her leg, and asked if it was okay before carefully wrapping it. WTF. My friend's lady should train this other one because the lack of customer service and etiquette was insane.
Then another worker had to come over and remind her that she forgot the last product to apply to my legs and feet (some sort of green product). She literally swore underneath her breath and then quickly slapped it on me! I looked over at my friend whose lady applied it to her legs BEFORE she was wrapped in a towel. There goes money down the drain.
Moving on to the actual nail painting part. She rushed through and would haphazardly put the UV light onto my feet without warning me, so the tip of my toes hit the roof of the UV and left little dents in my polish. But I was so tired and upset I just wanted to leave. I attached photo closeups of the horrendous, uneven paint job and the skin she chopped off and left hanging. I even had to clean it up a little while waiting for my friend, so the photo looks a lot better than what I ended with!
This one worker completely ruined the experience. She seemed young, maybe related to the owner, untrained, and completely unprofessional. She never introduced herself so I never got her name, but she was wearing a gray T-shirt, blue jean-like pants, and light tan crocs.
I didn't even want to tip, but I did anyway because she did work on my toes, but I was way too bitter to tip my normal 20%. That said, I will NEVER go back to Moonlight Nails and Spa. I hope this review acts as a sign that this girl gets the training she needs so the next person doesn't get this type of treatment.